I was concerned about my vehicle having brakes that caused the rotors to be extremely hot to the…read moretouch after just a few miles of driving. So, I decided to visit Les Schwab Tire Center on 1st street in Yakima while I was visiting. I explained my concerns and was told they would assign someone to look at my brakes as soon as they could. Their store was swamped though. It looked like everyone picked that day to have work done on their cars!! I had to wait about an hour for someone to look at my truck. That's how busy they were! Thankfully they had a little waiting area with a tv tuned to American Ninja Warrior, free popcorn, and a drink and snack vending machines. Eventually an employee sought me out to explain that my brakes were ok. They were just heating up. I was also informed that my rear brakes were getting close to needing a replacement , but the front brakes were ok. For now. I was very impressed that they didn't try to talk me into any repairs and were straightforward with me. I will seek out a Les Schwab when it is time for me to replace my brakes!

We drive a Mercedes Sprinter motor home. Vehicle was…read morevibrating at speed and had front uneven tire wear. I called ahead for appointment for two front tires and alignment. I was specific that I had sprinter. Got to shop and was told they could not do alignment. I luckily was able to arrange alignment at shop not too far away. Before leaving Les Schwab I asked if they checked the tire pressure in my back 4 tires. The guy said he hadn't checked the tire pressure in the back tires. Turns out I had a destroyed tire on the inside of the dual wheel in back that I was unaware of. I was about to leave a tire shop with a very dangerous situation that should have been caught. We were going to drive a winding mountain road to Mount Rainier. The manager did not apologize or give an excuse but was happy to sell me 4 more tires.

Friendly, respectful, helpful and knowledgeable folks in all things about tires. The environment is…read morevery clean.

These guys were great. Ordered my tires over the phone since the online system wasn't allowing me…read moreto finalise my order. Super easy, they only took a couple days to arrive, and I was able to get them installed quickly. Very nice guys in the shop, and the owner is a really cool guy. I enjoyed taking with him. Tires look good. I'll definitely return there for other vehicle work as needed.

Very unprofessional, prone to error, and blatantly disrespectful to their customers…read more I came here with my wife to pick her up after she dropped her car off to get new tires. The parking lot was full and the only spot for her to park was a tight angled spot that had to be reversed into. I naturally got out and asked my wife if she wanted me to do it to ease some stress from the situation. She said sure and I parked her car for her. The employees start making fun of her to each other while I go and park my car around the block. Saying "wow she can't park herself" and other rude comments. We drive away without saying anything. Get a call about 10 mins later with them saying "you told me 50 not 55 for the tire size, we don't have used tires in that size". When scheduling this tire change I read the tire size off the wheel to 2 separate employees and they still can't seem to get the tire size correct. Not only did they disrespect my wife right in front of her they can't even do their jobs right remembering one number. I understand human error but the disrespectful comments are over the line. I don't care if you don't think we can hear you. Give your business to point s. Much better tire shop

We went to West Valley Les Schwabb today. They rotated all our tires for free! We had just bought a…read moreTesla and they had everything they needed to do that. Not all tire shops do. No charge and they were great! Going to keep buying all our tires here! There was even a place where we could sit and watch them work on the car. Love this place!!

I dealt with Todd when he worked for Steve sturgeon! I dealt with Steve since about 1977 till he…read moredied Steve taught Todd well for his low prices and ethics! Steve had the best customer service and now Todd has the best customer service! with Todd if you do have a problem Todd will do whatever necessary to make it right!

This place is owned and operated by Todd and Sherry. There is not very much ethics involved in…read moretheir work. They dropped my car from one jack, straight into the gravel. They had to use another jack to lift my car off the first jack. This one slipped in the GRAVEL and dented my front fender to the point where the passenger door would not open! I called to speak with them and was told, "just pull it in here and I will fix it." I refused of course, so Todd said, "Take it up with my insurance." When we contacted their insurance it turns out they gave us their personal auto insurance information instead of a business insurance...so we were forced to take them to small claims court. What a nightmare...how do they work under no insurance??? Word is not good my friends...be careful out there.

In a world where customer service is basically non existent, these guys are OUTSTANDING…read more I am a lineman, I need my truck. I expected to wait a half day to get new Michelins, but the entire crew got me in and out in an hour or less. Very friendly, helpful and kick ass on doing stuff right. Les Schwab was SUPPOSED to do this order, but 2 stores dropped the ball and offered ZERO help trying to get the situation fixed. Shop local....... Shop tire Center. And be thankful when you find great service.

This tire shop took extra time to double check my tires and breaks before a long road trip. They…read morewere professional, courteous and efficient. Thank you for taking the time to help me!

very professional and trust worthy!!! I'll be back for all auto repairs I would recommend to any of…read moremy family or friends

Held my car for two weeks and did nothing…read more After two calls, they call me back and say I need a new engine. For a diagnosis, they just repeated back when I had told them and tried to charge me $179 for that. The car needed a relatively easy 2 hour repair but they clearly didn't want to do it by suggesting a new engine. Even though I wanted a pro to repair this, I repaired it myself in my driveway in a few hours for under $100 including a special tool.

20 hours ago New Got…read morea flat and had to buy 4 new tires to make it home to Spokane. Firestone was unfortunately the only option since it was a Sunday. Hours after they said the vehicle would be ready, we can finally head out. Two hours later one of the BRAND NEW TIRES blew leaving us stranded on the side of the road. So after spending over $700 for the tires, we also got to pay $450 to tow the vehicle the rest of the way home. Dealing with the store we bought the service from sucked. Dealing with the area manager was BARELY more helpful. Even if it's Sunday, I'd wait it out until Monday to go ANYWHERE else. I now feel stuck with these tires and I don't feel safe on the road, but i can't afford to purchase another set since I already bought these out of desperation.

I've been bring my car to Firestone for years for maintenance and tires, flat tire repair, etc…read more It's always been an easy, quick and enjoyable experience. Austin at the front desk doesn't do to bad a job either :)

Had 2 front rotors and pads replaced on my civic si. He could not have done a better job, no steps…read moremissed and he got me in next day! 10/10 for my guy and very affordable. Definitely recommend

If your looking for someone to do a great job and very puntual call Alan. He came and did a couple…read moreoil changes for me even on the 4th of July. Very good communication and he knows what he is talking about. Very pleasant to deal with. Price was very reasonable also. Thank you

I had a very frustrating and disappointing experience with this business. I called ahead because I…read morespecifically needed a used tire and gave the exact size over the phone. The person I spoke with assured me they had plenty in stock, so I drove all the way from Wapato to Yakima based on that information. When I arrived, I was told they didn't actually have the tire I needed. Instead, I was pushed toward buying a new tire for $100, which I felt pressured into since I didn't want to keep driving on a spare. A couple of weeks later, my other tires are now losing air, despite never having any issues prior to this visit. That raises serious concerns for me about the quality of their work or honesty in general. I kept my composure while I was there, but I left feeling misled and taken advantage of. I've dealt with many other tire shops and have never had an experience like this. This place felt dishonest and unprofessional. I strongly recommend going somewhere else if you want reliable service and straightforward communication.

Very friendly and quick service. There prices are great! We highly recommend this company.read more