An hour into my 3 hour drive, I stopped for a second time to fill my deflating tire and searched…read morefor a tire store nearby. My GPS led me to Smetz. Eric Dull quickly assisted me, got to the problem and I had two new tires and was on my way before I ever imagined. Just wanted to thank him and Smetz for an easy experience. And for helping me get home to my family safely.

On my trip to Cleveland my Camry suddenly has lost the heat and smoke started to come from under…read morethe hood. It was on a highway on a cold and snowy winter day. Driving at about 5 miles per hour I took an Ashland exit. Close to it I found this amazing shop with skillful and friendly mechanics who were able to restore my car's ability to run in about two hours, so I successfully completed my trip. Bless you guys!

I used to love going here, but under new management since Don retired, it's been nothing but…read moreissues. I am leaving negative reviews on any platform I can, because they need to make this right. Maybe some negative publicity will wake them up. I took my car in for new rack and pinion in power steering system. Also got new brakes in the process. Anyway, immediately upon picking it up after new rack and pinion, power steering failed a mile down the road. They took it back in and looked at it, replaced the pump. I had to leave it with them while I left for a business trip because they had to keep it overnight to replace the pump, waiting for a part to come in. Immediately upon my return, the vehicle had loud exhaust noise upon pickup. The exhaust was fine when I took it in, and I have documentation from them to prove such (see attached). I called them to schedule an appointment to look at the new exhaust issue. Upon taking it in today, 11/3/23, I showed them the paperwork where exhaust was fine when I dropped it off. When I showed the manager the paperwork and explained that something seemed to be amiss, she immediately became angry and said I was accusing her of purposely damaging my exhaust. Ultimately, words were exchanged, and she refused to look at it. I now have corporate involved waiting for a resolution to this issue. Bottom line, I've taken it in twice, and twice left with a car in worse shape. They are not taking accountability. An exhaust noise does not just magically appear when there was no noise prior or issue upon arrival to the shop. Mr. Tire, you've left me without a car several times. I've had to take time off from work, rearrange my schedule, and loan vehicles to make it to work when I couldn't be off.

Probably the worst experience I've ever had with a tire shop !! I call to have new tire put on ,…read moretold them i would take them off the car to make things faster. They did the job but a week later when I put the rims back on my I had out of balance vibrations an called to see if they could check an see if the job was done right so I could determine if there was another issue . Long story short I was met with rudeness as soon as they answered an told me I would have to pay again for them to check their work !! I already paid $148 to just have tires put on rims an balanced which is way more than any other shop I have had tires installed at . Ended up having to pay another shop to do the work they were supposed to do . Idk what happened to backing up your work!!! This place definitely does not !!!!

Frymans has not only done good work for us, they have been honest enough to send us elsewhere for…read moreelectrical issues that required more specialized equipment than they had available. An honest mechanic is worth their weight in SUVs.

I have used Fryman's Service & Repair for all kinds of auto repair for many years. They do…read moreexcellent work at a fair price. Plan on having your vehicle there for the entire day, as they don't always call you to let you know that the repair has been completed.

I had them do the ceramic coating and bed liner on my new pick up truck now the truck shows more…read moredirt, dust, streaks, fingerprints than the original paint did. As far as the bed liner I had it done to help protect the bed from things sliding and hitting the front and sides but things slide more now than before so I'll still have to buy a bed mat to help with the sliding of things in the bed. So if you're thinking about getting one of these things done don't waste your money. To the owner after reading other comments I know you will say that I should of called about it and I had the dealership call you seeing that is who I went through to have it done and they gave you my phone number and told you that I was not happy with it 2 weeks ago and no phone call yet.

it was great service. These people really care about what you want and what you need. They took…read morevery good care of me and their installation was great. Thanks guys.

Would give zero if was an option. Arrived at 5:50, close at 7 and was told they didnt have time to…read morehelp me. Poor impression.

Great experience! Friendly people and very fast service! No appointment needed! Highly recommend…read morevisiting!

Ordered a lift kit for my pickup truck after having my truck for a few days the owner explains to…read moreme that he does not have the equipment and doesn't feel comfortable doing the work refuses to refund my money for the materials the guy is a total fraud. Not only does he not have a lift in the shop to do the proper process it takes to put a body lift on I don't believe he has a knowledge to do it.

My son attends Ashland College and the other day while he was gassing up his van wouldn't start…read more After a battery swap it was clear the thing wasn't going to run any more so I checked reviews and decided any company around as long as this one must be a good place. Called AAA and they tried to send another company tow truck out but I asked for Bates towing as well and their company tow truck came out in less than an hour, hooked it up and agreed they'd take a look at in on 10/19. The tow was on 10/18. We weren't sure when they would be able to get to the vehicle. This morning 10/19 we got a call telling us the starter was shot and a price for replacement. Before noon we got a call the car was done and my son could go out and pick it up. We're a couple hours away. I cannot recommend this business highly enough. From the gentleman who picked the van up to the guy who called this morning, friendly, professional, reasonable and fast. Couldn't ask for a better experience.

My car's alternator went out as I was driving up I-71 past Ashland. I called AAA, and they sent…read moreBates to come pick me up. The driver was careful with my car, and he was very courteous and personable ... we had a good conversation on a whole range of topics as he took me and my car to a nearby repair shop. Turns out he's the third generation of this family-owned operation started by his grandfather. They have 12 different trucks, so they can handle a lot of different types of jobs. I'm hoping my car holds up and I won't need to use Bates again, but I would definitely recommend them for anyone in the Ashland area who needs a tow.

Fast service quality staff very impressed. Great value all around. Going there for yearsread more

These guys are very quick and super nice. They even fixed my washer fluid delivery hose so I can…read morewash my windows properly. Very. Pleased with this recommendation from my coworker