I made an appointment and left work early only to find out they would not honor the appointment…read more They said the number I called was the main scheduling number and I needed to call them direct. I reluctantly rescheduled and had 4 new tires installed. When I drove the vehicle, it had a horrible vibration. I brought it back for rebalancing, they rebalanced (no charge) and it still had a vibration. I then took it to another tire shop and they said all 4 tires were 2.25 to 3 ounces out of balance and they were able to get me back on the road vibration free. I do not recommend tire choice.

My car is now leaking coolent and overheating my car was perfectly fine before I went in there and…read morenow it's all messed up and not driveable not really sure what's going on.

An appointment was made to fix a leaking brake fluid. The source of the leak was known and…read morecommunicated to the staff. When the vehicle arrived, staff asked "did you make an appointment for this?" Yes, yes we did. It is obvious the staff was not well experienced with the vehicle we brought in and instead of saying it was out of their wheelhouse, they attempted a repair. The issue was NOT repaired. The mechanic replaced a brake line that was not leaking, was not the source of the leak, and had already been replaced recently. When driving home, the brakes failed. When we contacted the shop to let them know the leak was not fixed and that we checked and it is the same exact location of the issue we dropped it off for we were told yes they did repair it. It obviously broke somewhere else and the would look at it again but would not comp us any of the previous WRONG repair or any work toward the new repair. I understand they took time to work on the vehicle, however they didn't repair the problem and then tried to tell us they did! From now on, I will take pictures of the problem before hand so I can prove it was not fixed. We have used this shop in the past with no issue, but this experience was SO bad we will never use them again.

They work on all my vehicles. Trustworthy and good work. There are so many scammers out there, its…read moregreat to find a mechanic you can trust.

1700 for ac and a air flow sensor is wicked work guys come on now what's really going onread more

Lisa and Josh went above and beyond. Everything I requested was done in a timely manner, at a fair…read moreprice with no attempt to upsell. It's the only shop I'll use. Spectacular job!

I should have driven away when they would not give me a price until I pulled into the bay…read more Before I got a price and agreed, they started draining the oil. I felt trapped! The price quoted seemed high, but I didn't feel like I had a choice My advice Go elsewhere!

Great service, speed and competitive prices. Will definitely be back. Very helpful on a difficult…read moreto change the oil.

Car threw a check engine light first day. After multiple…read moretrips to mechanics and a ton of youtube videos, best case scenario is I need a new head gasket. Dealer is ghosting me. Oh, so good thing I have that power train warranty. Buyer beware, stay away! Only 70 more payments left for this paper weight.

My experience with Wooster Chrysler was piss poor…read more I visited Wooster Chrysler on 12/5/20. NOT a good experience. We are in the middle of a pandemic and at least one customer was without a mask. Salesman Richie Fontes, who happened to be the guy I was dealing with in emails prior to my visit, also was not wearing a mask. The guy in service who showed me where the bathroom was and an employee who actually came into the bathroom were both maskless. The dealership itself is small and cramped. Mask-wearing should be strictly enforced for everyone. When you see behavior like this, you know why we are experiencing a huge spike in Covid. And to be honest, I just didn't get a good vibe there anyway. My experience dealing with salesman Richie Fontes was terrible. The guy started out ok during the initial phone call but then got upset and flustered when I asked for clarification on the rebates. A few days later he sends me an ALL CAPS email whining about my decision to wait on a deal they put together and actually remonstrating me for not finalizing by a specific date. I think Richie forgot that he is just a car salesman and it's not his place to question customers' decisions. Internet manager Dave Heath sent me an email with the numbers but when I sent him a follow-up email, he never bothered to respond. I happened to be in Wooster doing other things when I decided to visit the dealership to take a test ride in the Jeep I was interested in. Richie Fontes was there. I told him who I was and he couldn't have given a shit less about me. Didn't offer to sit down with me to see what he could do to finalize a deal. Just mumbled some bullshit to another employee about the numbers already being on paper somewhere and the deal is the deal and then walked right past me like I was garbage. Very unprofessional and very low class. Based on my experience, I really can't recommend Wooster Chrysler or Richie Fontes. Fair is fair, so i'll give the owner of the dealership credit for agreeing to give me what I wanted for my trade. But what's the point when every other aspect of my experience dealing with them was negative. You're not gonna sell a 40k Jeep by sending rude emails and treating a customer like dirt. Do yourself a favor and go to Fred Martin in Barberton. I've always had great experiences there, and Lisa Allison is the greatest salesperson in the universe. She will go out of her way for you and treat you like gold.

Very..Very unprofessional..paid $510.00 for a tune-up..drove 15,000 miles..acted up..under…read morewarranty..took back..scanned again..couldn't tell me what was wrong except that it mis fired..engine..right?.. ask me about my job I'll give a definitive answer..but no..wanted overnight to scan again in morning..ok..inconvenience right?..only car i have..they could care less..just want more money ..that's the name of this game..customer always right?..not anymore..told me I needed work done that I didn't need..about another $300.00..nice try anyway..I was born..but it was yesterday ..public relations..forget it..a yelling own..absolutely..if it wasn't for customers he wouldn't have any money..i will GLADLY go somewhere else..not getting any more of my money..by the way..quit emailing me..

Good service with no pressure. Fair pricing.Staff was friendly and showed a concern for keeping my…read morevehicle service up to date.

I was traveling through Ohio and needed to front tire for my 450 I called late afternoon and they…read moresaid come in the morning no appointment needed I got there about opening time 8:00am I walked up to McDonald's came back and they were done mounting balancing and had them installed and the price was very affordable I highly recommend this business Great service

From the owner: We have certified technician's able work on all your medium and large truck and trailer tires…read more Also, we offer Road Service, On The Farm Service, and MRT retreading. Our staff has many years experience and is able take care of all your tire needs.

I purchased a new Honda Passport 18 Inch Rugged Black Alloy Wheel…read more08W18-3BM-100B. They had the best price around and fast shipping in well protected box. Good communication too. Very pleased with my purchase!

We are disappointed with our recent experience with Germain Honda of College Hills and the handling…read moreof our 2017 Honda CR-V service concerns. In December 2025, our vehicle was serviced at this dealership, including replacement of all fuel injectors. Several months later, in July 2026, the vehicle developed significant performance issues and became disabled. The dealership diagnosed the vehicle with a head gasket failure. After reaching out regarding our concerns, it took approximately two weeks to receive an initial response from the dealership. Given the seriousness of the situation and the potential cost of the recommended repair, we expected more timely communication and a more thorough explanation of the diagnosis. We requested documentation supporting this diagnosis, including any available diagnostic test results, technician notes, inspection records, or other information showing how this conclusion was reached. We were advised that no additional records were available beyond the customer invoices/receipts. Our concern is not simply that a mechanical issue occurred, as we understand vehicle failures can happen. Our concern is the lack of supporting documentation and explanation provided for a major engine diagnosis, especially given that the dealership had performed significant engine-related work only months earlier. We believe customers deserve transparency and clear communication when faced with a costly repair decision. We would have appreciated a more thorough explanation of the diagnostic process and supporting information behind the recommendations being made. We hope the dealership improves its documentation practices and customer communication so future customers can feel confident that major repair decisions are supported by clear information.