like i said they didnt even try and fix the issue they only wanted to give me an oil change which i do myself in 15 minutes with 17mm wrench and hand turn the oil filter! DO THE OPPOSITE OF NIKE AND JUST DON'T DO IT! lol i hope they lose business cause this is the future take care of people who take care of you! read more

Great staff and Great service under new management. Must try best tire shop in Tennessee

I made an appointment to have my oil changed and when I dropped off my car there weren't any other customers in the parking lot, none in the waiting room, and there were several open bays in the garage. I was told I would receive a call when my car was complete. An hour and a half later I still hadn't heard anything and stopped by the garage to see if perhaps they had just forgotten to call. I pull up to find that my car hadn't been moved from where I had parked it, but there were several other cars in the garage that were being worked on. John Paul was the employee I worked with when I came back to inquire the status of my car. When he realized that my car hadn't been touched even though it an hour past my appointment time and that I was the one appointment they had that afternoon he immediately took action. He informed me that my car would be the next to be worked on and that it would be another 30 minute wait. He apologized, made the situation better, and was great to work with. I had a very pleasant experience with John Paul and wish all of the employees there had a work ethic and customer service skills such as him. Overall I'm disappointment that so much of my time was wasted, but the work that was completed on my car was good and I had a good experience with John Paul. read more

I stopped in last week with out an appointment, my tire was not holding air. I did get my last set of tires and brake job here so I thought it was worth a try. It was 430 pm, they said they had all they could handle and offered if I left my wheel and tire they could look at it but I might want to try another day, they were busy. I left the store thinking it would only take 5 minutes to diagnose and repair the tire, why could they not help me....I am a customer of this store. Yesterday I went back, this time with an appointment for 2 pm. I needed a brake job. I arrived early, about 12:30 pm. There was 1 guy working the counter, 3 of us in line. l left my car with them. They were going to diagnose and call me. At 2:30 I called the store to see if they had had a chance to diagnose, they said they would call me back, they did. The parts would be there at 4 pm, should be ready at 6 pm....I arrived early, about 5:30 pm. You can watch the monitors in the waiting area and see if someone is working on your car. No one working on my car from the time I arrived till about 630 pm. I was back on the road about 7 pm. They thanked me for my patience. I thanked them for the brake job...$693 They are nice guys, very busy store, they could use more help. All in all they did a good job at a decent price. read more

My oil was discontinued but I was given a discount to try out the oil it will now need. I greatly appreciated this and the speed in which they had my car ready! read more

Bought tires and one had a slow leak. After several calls and several visits, they might have it right. Waiting to see if the leak is fixed. We were told at times that we had to have an appointment to get their mistake fixed. Brought it in once and supposedly the sensors were the problem. Had an appointment snowed out then finally, Taylor told us to just bring it in. Hope it is finally fixed. Might go next door the next time I need tires. read more

Unbelievable customer service!!! We had loose lug nuts on a trip from Wisconsin to Tennessee and they diagnosed, fixed and got us back on the road within a half an hour. These guys were awesome!!! Even on a busy Saturday afternoon they snuck us in to keep us moving along. read more

My fiancé & I got an unfortunate flat tire & *thought* I was lucky that this place was just half a mile away from where it happened. I was quoted 1/2 an hour to replace my tire & came back 40 minutes later only to find out they hadn't even looked at my car & instead passed over me for a gentleman with a super nice BMW (who had arrived as a walk in just AFTER me), & wanted us to wait another 45 minutes. It's pathetic how you treat your customers based on visual perceptions of their financial status. Hope you can sleep well at night knowing you treated an expectant mother this way. read more

I called in ahead of time to ask the wait times to change one tire. The associate says it takes 30 minutes for us to complete the job. So I decided to do a little shopping near by to pass the time away. I arrived back on site 45 minutes later to find my car in the same spot. I asked the team if my car was complete. They looked totally lost.... they forgot to start on my car!!!! So now it's been two hours still no tire changes. There were other people that finished prior to me getting four changed. If you can not follow through then do not make false promises to the consumer. I would have been fine if they told me 2 hours. I could have planned my life better. Or at least call me and say we are behind. I will see if the team here corrects this issue as my husband spent over $1k here yesterday. But the manager did not charge me for the tire, which wasn't necessary. Even though the tire was free I would never go back! Thanks to manager who made that decision to not charge me. read more

Amazing customer service ! I was stranded without a tire in Tennessee and ended up coming here. Charles helped us out and was very informative. They are honest, friendly, and fast! I had a wonderful experience ! Thanks Tire Discounters for saving the day read more

I had a 14:00 appointment but they didn't have a tool to remove my lug nut locks. ( the car didn't have the key when I bought it). I went home and removed them myself and returned at 14:45. After walking through the rain to pick up my car at 16:45 they had not even pulled it in yet. I re scheduled for Monday at 11:00. 14:30 they finally finished and my wife was pissed. I asked for one of my tires that was new in may but they put the worst tire with a nail in it in my car. read more

I have a 2007 Mercedes C280 4Matic sedan. On backing out of my garage recently, I immediately detected something wrong with the steering. I thought I might have a flat tire, but when I looked I realized that the tie rod had broken on the front right wheel. No steering rod, no steering... no going anywhere. I had recently purchased a set of tires from Tire Discounters in Providence and called them to see if they could service the car. I was told that it was "within their scope of service" and if I could have the car towed to the store they could fix and align the front-end in a timely manner. On Monday, I had the car towed to Tire Discounters and after describing the problem I was given a quote and was told it should be ready by late afternoon. I went to eat lunch with my son and as we were leaving the restaurant we received a call and were told it would be later in the day before it was finished. I had another obligation and decided to defer picking the car up until Tuesday, giving them plenty of time to service the car. On Tuesday I called at about noon and was told the car was not yet ready but that it was to be "Next on the rack." I called again mid-afternoon, and it still had not made it to the rack. It seemed obvious that other cars were being serviced ahead of mine, cars that had come in that day. I called late in the afternoon and was told that they did not have the right part and it would be Wednesday before they could get the right replacement part in and put it on. The service rep stated that he had ordered the wrong part. I wondered if they had put the car on the rack earlier that they could have gotten the right part the same day and finished the repair. On Wednesday, more of the same. Not the right part they said, it will be Thursday. On Thursday they called, and when I missed the call, they called my son to say they did not feel like they could fix the car. They basically said to come and get it. When my son called and told me that I immediately called and talked to Chris, the manager, who said they didn't feel like they were able to do the job. The three parts they had ordered didn't fit correctly and their assumption was that there must be something else wrong, possibly in the rack and pinion area. If that was the case they didn't have the tools and the expertise to repair the car. He again suggested that we could pick it up and take it to a Dealer. Chris did say that they had ordered an OEM Mercedes replacement part and it would be there on Friday. He brought up the fact again that if it didn't fit they couldn't fix it. He mentioned his district manager being aware of the situation and so I asked to speak to the district manager. Chris said that I couldn't have his number but that he would have him call me. Ten minutes later Chris called and said the DM was in a meeting and he would call me at 5:00 PM. I finally received a call from DM Travis Davis at 6:49. We had a cordial conversation where he assured me that Tire Discounters was able to do everything and they would complete the repair on Friday. At the end of the story there was never a follow up call from the DM. On Friday I received a call from Chris saying that the part would not arrive until the following Tuesday. I was in disbelief that I was now being asked to wait five more days. My wife had been driving me to and from work each day. On Saturday I realized I needed to make a move. I called Chris and asked him if he thought they could fix the car. He expressed doubt that the part they were waiting for was any different than what they had already tried from other part suppliers. He again said it must be something in the rack and pinion area, and if that was the case, they couldn't fix it. When I first called Tire Discounters they said they could do this repair. It was something they did all the time. "Just have your car towed here and we can fix it today." So I asked Chris a fair question... "I towed this car here to have it repaired and you've not been able to do this job. Will you pay to have it towed to the next repair shop? After all, I've been inconvenienced five days, and I have nothing to show for my time and trouble." I should add here that I also requested them to change the oil in the vehicle... and that simple job had not been done either. Nothing, Zilch, Zero, Nada... "Oh no, we won't tow your car, we don't do anything like that." "Really... This isn't going to look good on YELP." "Thanks for the threat but that doesn't matter... We're not going to have your car towed to the next dealer... you can just come and get it." I spent another $100 to have the car towed to someone who works on Mercedes in Lakewood. He ordered one part, and fixed the car in one day. There was nothing wrong with the rack and pinion. He simply ordered the right part, which one can do if they know what they're doing. read more

My Girlfriend drives my 2nd car. She had a flat and aired it up during lunch that day and drove it to the shop to have it fixed or replaced under warranty and had Road Hazard Warranty. The original tire brand was not in stock and she needed it replaced as the tire was ruined on the inside and did not have 4k miles on it. Was not happy they installed a different brand and different tread wear and was charged 31.00 to pay for a new road hazard warranty and some of that change was to remount and balance the tire. When I purchased the tires I paid extra for the road hazard. The deal was 4 Tires...lifetime mounting and balancing with free alignment. So you pay for Road hazard and you already agree free tire rotation and balancing and you put a cheaper tire on the car. Get charged for balancing the replacement tire and to beat it all you are kin to the general manager who was the one who worked up this deal for you. For those who don't understand...putting a different brand and tread pattern on your car will make the tires wear different. It can also cause heating issue, cause your car or truck to pull to on side affecting handling. The tires were already due for rotation and balance which means you remove the tire weights and re-balance all four tires. Needless to say. I am not happy. read more