Great service at Tire Barn, quality wheels and tires, great deal and value for custom wheels…read more3,700.00$ The owner and his staff were easy to work with and I am taking my wife's car back in for wheel mounting, balancing and new pressure monitors. I highly recommend Tire Barn!

It is rare to find someone this honest provided excellent service, but more importantly, they were…read moreupfront about the costs and didn't try to upsell me on things I didn't need. They truly deserve all the success and five-star ratings they get.

A friend recommended your shop, and based on your great Google reviews, I decided to bring my car…read morein when my regular place couldn't get me in today. Unfortunately, my experience was very disappointing and left me feeling frustrated and disregarded. I arrived at 9 a.m. and spoke with Justin. I explained that my car was leaking orange fluid, which I suspected was coolant, although it wasn't overheating. Justin said they could look at it today and that depending on the issue, it might be fixable the same day. I made it clear that I really needed it looked at today because my son has a soccer tournament in Atlanta this weekend, and I didn't feel comfortable driving it until it was checked out. Justin acknowledged this, and I left my car with him. I waited nearly two hours for my ride while my car was briefly pulled into the bay (for about 15-20 minutes) and then parked back outside. After that, I heard nothing for the rest of the day. Between 2 and 3 p.m., I tried calling several times but couldn't reach anyone. Finally, around 3 p.m., someone named Mike answered and told me the shop was 2-3 days behind and that no one would be able to look at my car today. I was shocked, as this was never communicated to me earlier. If I had known that, I would not have left my car there and could have made other arrangements. When I mentioned this to Mike, he told me that it "seems like you really need your car" and that I could come pick it up. I asked why Justin hadn't told me this when I dropped it off, especially since I sat there for two hours. Mike said he wasn't my salesperson and that Justin had already left for the day. When I said I'd been trying to call for an hour, he replied that the phones had been ringing all afternoon. When I came to pick up my car, Mike was dismissive and unprofessional. He stood with his arms crossed, offered no apology, and repeatedly said it wasn't his fault. I asked to speak with someone in charge, but he told me no one was available and that I'd need to call the manager tomorrow. After I pressed the issue, he finally brought another staff member over and introduced me by saying, "This is the lady I told you was upset." The other employee explained that the mechanic had pulled my car in only to check whether the leak was oil-related, not coolant, and then parked it back outside. Overall, this situation could have been completely avoided with proper communication. If I had been told that the shop was 2-3 days behind when I dropped off the car, I would have made different plans. Instead, I spent the day waiting, unable to reach anyone by phone, and now had to rush to find a rental car so I could take my son to his tournament. I'm writing this not just to share my frustration but in hopes that this helps your team improve communication with customers. People understand that shops get busy, but being upfront and courteous goes a long way. I truly expected better based on your reputation and recommendation.

I've been a Gateway Tire customer for over 20 years & 5 cars. They have always taken the most…read moreexcellent care of me and my cars! I've purchased tires, go in for tune-ups, big mechanical issues, and this time, brake work and oil change. They have always been very straight with me. They've never suggested any work that wasn't necessary. Their rates are very reasonable and their turnaround time is far better than going to the Ford dealership. They even know me by name! I refer friends and neighbors to Gateway every time someone needs great service!

My family and I have been loyal customers at this location for over five years and have never had…read morean issue until today. Since the recent management change, the customer service has gone downhill. I came in for what should have been a simple repair and was immediately told about all the cars ahead of me and everything going on in their shop, and that they might be able to get to me around 3 PM -- with no guarantee. Instead of focusing on helping me or offering solutions, it felt like I was being made to feel like an inconvenience for even asking for service. I understand places get busy, but that doesn't excuse poor communication or lack of basic customer care. If you can't take a vehicle, that's fine -- just say so professionally. This experience was uncomfortable and disappointing, and because of it, I will not be returning.

I have always had good service at this Mt. Juliet store for the past several years when I purchased…read moremy tires here until recently, on 5/19/26 I took my car in for a simple tire rotation, and it turned into a nightmare. I do not know his name, but he said he was the manager and the paper he gave me only has #44251. He was rude, very argumentative and he lied to me and even the other would not talk to me. He told me there were no issues yet one of the others (thought he had already talked to me but had not) said two lug nuts were stuck. The only ones who took the tire off the car was NTB so they would be responsible. After they got the tires off they took the lug nuts over to a table and did something to them, but their back was to me so I could not see what they were doing. Then they fill the holes with something and put the tires back on. When I left, I took my car to another shop to check my tires out and all 20 lug nuts were tightened down to 140 and should have only been 100 which he corrected the problem. Since NTB w the last one to rotate my tired they more than likely tightened to tight causing the lug nuts to get stuck. I will no longer use this location for my services. I would have rated it a zero but that is not an option. I have never been treated so poorly by anyone in the serevice industry until this ordeal.

I recently had work done at Hermitage Tire Goodyear and I couldn't be happier with the experience…read more The customer service is truly awesome -- the team is friendly, knowledgeable, and genuinely helpful from the moment you walk in. They got me in quickly, explained everything clearly, and made sure I understood my options without any pressure. The prices were very affordable. Great people, great service, and fair pricing. I highly recommend Hermitage Tire Goodyear to anyone needing tires or auto service. I'll definitely be going back!

5 Stars is simply Not Enough for this place of business-. In this post Covid era, they truly made…read moreus feel as it was and is all about the customer service and the customer! Let me start by saying we drove in with a large nail in our tire at 5:45 pm on a beautiful Tuesday afternoon -& they closed at 6; they did not hesitate nor frown- instead they respectfully said why Yes we will look at it. Dan& Bill were delightful, professional and respectful. They treated not only us but our 2013 car(yes, I said a 2013 but it is paid for, runs good and can fill up for $25 now) like we were getting a high priced job on a very new car. They simply repaired our tire, and said that is why they are there and told us to get home safely, all with a smile. I can't comment as I usually do on cleanliness (but it looked great) nor can I tell you if they take Apple Pay. Look, I did not visit the restroom nor am I aware of anything else. What I do know, they have customers for life no matter which car I am in! If you need tires, have a problem or simply need a plug- while there are other places near- do yourself a deserved treat and stop by- trust and believe, their smiles and professionalism is worth it! Let me reiterate, this all occurred within 15 minutes of their closing. Thank you Hermitage Tire Center-

Great service. Went in for an oil change at another business and was informed of a nail in my rear…read moredriver side tire. Looked them up on Yelp and saw the great reviews, & the close proximity to where I was located, so decided to stop in. Drove right up, told him the issue and he fixed right away without having to buy a new tire. I will definitely be back as he has a couple vehicles I would like to come and test drive as I am in the market for a vehicle.

This place is a joke. I got a used tire from them and it was flat by the time I got home 3 miles…read moreaway. Foolishly went to them for brake pad install. They told be $70 be ready in 15 minutes. I went back an hour later and they told me they needed a computer that would release the brakes in order to install my brake pads and they'd have to call someone to bring them that computer and it would be an extra $80. Would not recommend them at all.

I can't say enough good things about Hobbs and Sons. They go above and beyond in every aspect. I…read morehad my floodlights replaced and while they were replacing them they noticed my front bumper was very loose. They took it upon themselves to fix this for me which was so kind! Apparently it was hanging by a thread. There's no telling when it would have fallen off! They treat you like family and their pricing is extremely fair. I will be returning to Hobbs & Sons for all of my future auto needs!

They were very pleasant and handled a lot of customers quickly and efficiently. They put a list of…read morethe things I needed checked out and I left for a while. A couple hours later they called me and explained what needed to be done and how much it would cost per item. I told them what to work on and what nonessentials could be put off. I agreed on there pricing and go ahead. I left the car over the weekend and they called me Tuesday and said everything is complete and tested out. I was pleasantly surprised that they finished the work so quickly as they had to order parts. Everything is working great. It was a very positive experience.

I've been going here for years with my Explorer. They always get the job done when they said they…read morewould. I always do an appointment, so I know roughly when the work will be completed. They are very busy so walk ins tend to take longer for them, which is understandable. The work they have done has always been great.

There is a reason they have a 2.9 rating. I have a story but I'll spare you reading it. They suck,…read morethey hire people who don't have customer service skills. Just all around horrible experience.

Great honest transparent quality service. Only place I'll take all five of my vehicles.read more

I have been taking my cars to this location for oil changes for the last few years. I had an engine…read moreissue on my 2011 Camry. I needed a repair at beginning of last year and they told me I needed my engine replaced. Knowing that wasn't true, I asked what that would cost and they quoted $9k for a used engine. When I declined the work, one of the mechanics offered to buy my vehicle off of me for $500. I instead replaced the Balance Shaft Assembly for $2,500 and still drive it to this day. After a few months, against my better judgment, I decided I would only let them do my oil changes. I work remote and put on a lot of miles on my work vehicle. With this I use my washer fluid almost daily. On my last oil change, I was told I had a leak in my washer fluid container in my 2020 Avalon and it would be a $500 for just a diagnosis on why it is leaking. I told them I use it everyday and I have not had a leak in it because there is always fluid and I have never had fluid under my car. When I walked to my car, the fluid was steadily dripping out of the corner of my bumper. I asked to speak with the manager Justin and he had left for the day. This was on a Friday. I told the guys at the counter it was not brought in with a leak and maybe their tech overfilled it, but if it continues to drip I have a major issue with it. They told me they would have their manager reach out Monday to check on me. The dripping stopped a couple hours later and I thought nothing else about it. Monday rolled around and the manager never reached out and I have not heard from this shop since. Now, it's time for my next oil change and I called to schedule and they tell me they will no longer service any my vehicles. LOL If you want to get scammed when your cars need repairs and treated like you're an idiot when you question why their estimates don't add up, this is the place to go. Thank you Mike's Automotive for discontinuing our business together. I'm sorry I don't fit your business model where you take advantage of your customers and get away with it.