Creepy experience , I got a false, expensive diagnosis. There are other transmission shops in…read moreOcala ! Do yourself a favors and go elsewhere..

First off let me say that I initially met with Lisa who was very friendly and seemed trustworthy…read more I explained to her that after a check engine light showed up I had Auto-zone run their scanner on my vehicle. They did so free of charge and returned error code P1757 recommending to replace the governor and possibly the transducer in the transmission. I further explained to Lisa that after the governor and the transducer were replaced, the check engine light returned with the error code P0868. She said they could do a full diagnostics for $150 made be a transmission specialist. She made a note of the recent history on my ticket. I told her I would leave the scanner reports and changed parts in my truck cab in case their technician needed to refer to them. A few hours later, a gentleman who I believe to be the owner called me, saying that they would need me to approve an expense of $600 to $900 for them to finish the diagnostic, because they would need to drop the pan to go further into figuring out what is wrong. I declined and asked when I could pick up my truck. He said he would have to see because they would first have to put my truck back together if I was declining to go any further. I confirmed I wanted my truck back and he said he could have it ready later in the day. When I got there i asked what they had done. it turns out they had only plugged in their scanner and printed out the report. The same type of report I had told them Autozone had done for free and that I had left for their convenience in my truck. I paid my $156 and asked to see the report. obviously it returned the exact same two error codes P0868 and P1757. Nothing more. It took them all but 3mn to start the engine, plug in the scanner, turn off the engine then plug the scanner into their computer and print out the report. So when I remembered that over the phone, the owner had claimed that if I wanted my truck back he would have to see to "put it back together" this was a huge red flag as to their honesty and straight forwardness. When I asked him in person why they did not do more diagnostics then simply running a scanner, when they knew I had already done so, he responded that he was not going to have his guys drop the transmission pan for $150. I would not have had a problem if he had been upfront and had explained that his diagnostics would be nothing more than plugging a scanner. i would have likely skipped that step and asked how much it would cost me to get an actual professional transmission diagnostic. When I got home from their shop, I was surprised to realize that my box with the parts and diagnostics report made by Autozone were no longer in my truck. Needless to say I will find someone else to work on my vehicle.

Absolutely fantastic service at Martin's! They are timely, accurate & friendly center!read more

As a car dealer Mr. Wilson only sells quality low mileage cars that he inspects and that he can…read moreservice in the future. As a service center they are the most honest and fair as I have ever seen. They do full service from oil changes, tires to complete engine replacement. Great family owned, honest business that I highly recommend.

From the owner: cheap towing service in Ocala and surrounding areasread more

They were amazing! I was traveling through town & my check engine light turned on (I had gotten an…read moreoil change at a different vendor in South FL the morning before). They triple checked everything for me & fixed it. Treated me like a local instead of a traveler & gave me peace of mind to continue my trip back home. So thankful for Kora & Baily!!

I had an oil change performed at the Take 5 location at 6225 SW State Road 200 in Ocala before a…read morelong-distance drive. I specifically asked the attendant to make sure the oil filter assembly was secure, and I was told it would be double-checked. About 300 miles later, I stopped and found oil sprayed all over the underside of my car, with the vehicle smoking from oil burning on hot components. I brought the car to another Take 5 location in Quincy, where a technician inspected it and identified the problem: the oil filter housing cover drain plug had not been reinstalled during the Ocala service. Because of this, I had to stop my trip, get a hotel for the night, pay for a replacement part, and wait for the repair before I could safely continue driving. What makes this especially frustrating is that I specifically asked them to double-check the oil filter area before I left. I have photos, receipts, and documentation from the second Take 5 location confirming what was missing, and I am pursuing reimbursement through Take 5 corporate. Leaving a required oil-system component off after an oil change is an extremely serious mistake. I'm very fortunate I stopped when I did and noticed the leak before potentially causing major engine damage.

It is raining today and we went to the car wash to vacuum and clean our truck. Let me ask you a…read morequestion if it is raining why would I want a car wash!!!!! Well we pay for it with no signage and all the vacuums and air compressors were turned off!!! I told them I wanted my money back because they did not inform me of this or post any signage. They basically stole my money! Had I been told or a sign posted I would have left!!!! Don't ever go to this place bad business practices when they steal from costumers.

It's always a pleasure to bring my truck here, whether it's a quick wash for pollen removal or…read moregetting the full treatment. The staff are great, place is clean and convenient easy in and out.