Great service and quality, friendly staff, value for the services and easy follow up appointments…read morewith multiple locations . Called and made an appointment today and they were able to get me in next week.! Purchased 4 new tires last July at the Santa Rosa shop and they were so fast !

Great job, guys!! My partner came in needing a nail removed. You not only managed to convince her…read moreshe needed 2 new tires, but went ABOVE & BEYOND, convincing her she needed the OTHER 2 tires replaced. Before the nail, I checked myself and guarantee she had good tread on ALL FOUR. Proud of yourselves?? gbp Chico

The guy or rather the mechanic was there working alone and he didn't have to stop and take care of…read moremy brake fluid but he did anyway and that pretty much going to make me a customer forever!

DO NOT GO HERE. They failed me on a smog test because they assumed a evap hose was replaced with a…read moreheater hose even though it looked identical to a OEM hose. They used chat GPT to look up the part number on the hose because they couldn't find it anywhere. Went to another smog shop and they passed me no problem. Thanks for taking my money and not offering a free retest!

Spencer's is hands down the best auto repair shop I've ever dealt with. They're honest, reliable,…read moresuper knowledgeable, and they really know their stuff. I brought in my 2005 Subaru Legacy for some pretty big, complicated repairs, and Don, the owner, actually put the car up on the hoist and walked me through what was going on. He showed me the problems, explained my options, and didn't make me feel pressured at all. John, who works in the office, went above and beyond trying to track down some hard-to-find hoses. He spent hours on the phone, and when one still couldn't be found, they even made one themselves. Then, after the engine was taken apart and put back together, another engine issue showed up. Instead of passing the cost on to me, they replaced the engine at their own expense and only charged me what they had originally quoted. I honestly don't think many shops would do that. John was friendly, easy to talk to, reassuring, and clearly knew exactly what he was doing the whole way through. Spencer's has definitely earned a loyal customer for life!

One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

Zan is the man! If you want it done right go see Zan. We did a custom ride suspension lift on our…read more2022 Tacoma. Zan had never heard of this type of suspension, he did his research and assured me he knew how to install this relatively new type of suspension lift. He did exactly what he said he'd do, it was done exactly how I wanted it and it was done when he said it would be. I trust him to do anything on my beloved truck. Can't give this guy enough credit.

Always a pleasure working with them! Friendly and efficient - it's nice to be greeted with a smile…read more I would recommend them to anyone looking for help with tires or service. If they aren't busy you might even get your flat fixed right away :)

Finding quality, affordable automotive service is tricky. You want the best price but you also want…read moregood, quality work. Fortunately, I was able to find both. The guys at Boradori genuinely care about their customers and want to help you in any way they can. I know! I experienced it when I had my car serviced there. They may not be the cheapest in town, however, their prices are competitive and the best part is I know their work is top notch.. I trust their work and they back it with a 3 year warranty! I truly believe you get what you pay for. With Boradori you get more. In a time of need, they worked with me and gave me a peace of mind even after I left. I know my car is going to be ok now and I thank Cory, Jimmy and the rest of the crew for taking care of me and my SUV. HIGHLY RECOMMEND!!

Paid over a grand to fix my husbands power steering and in less then a year it's already going out…read moreagain. We took it somewhere else and they said the pump is already failing and needs to be replaced again. We will be looking around and hoping that there is a Warrenty of some kind but because we were out of town we couldn't wait to have it replaced by them again. Anyway I doubt anything will come of it... this seems to always be the case with this place. Won't be back and do not/will not recommend.

These guys are professionals! They really made great recommendations for my tires and saved me…read morehundreds of dollars.... while providing a tire better than what I had on my vehicle. Friendly, professional service at a great price....definitely a good alternative to Costco!

Called in 30 mins before they closed. I had a flat tire and needed a quick tire on a budget. They…read moresaid to come right over. In and out in 15 mins. Fair pricing and stellar service. I'll be going back no doubt. That's how you run a business.

went in unannounced, just to get a quote for new tires and an appointment for installation later in…read morethe week... they had the tires I wanted in stock, they were cheaper than I expected, they said "we can do your car RIGHT NOW" -- I asked how long would it be, they said an hour, I walked across the street and had a burrito at Los Tapatios, came back after and the car was done in 45 minutes; the shop was full when I got there, but for some reason I got VIP service. I've done business at many Les Schwab Tire places from here to Sacramento and in between, but this shop on East Avenue gets an extra special gold star... since I'm in Chico forever now, this will be my tire place! the staff was exceptionally friendly (and recommended the restaurant across the street, which also has a stellar ice cream parlor too)

I just had a terrible experience at this Les Schwab…read more It was by far the worst experience I've ever had in the nineteen years I've been patronizing Les Schwab. The first time I ever visited Les Schwab was when I was pregnant with my daughter, who recently turned eighteen. I had a tire go flat, and my daughter's father told me Les Schwab would fix it for free. I said, "Really?" Fast forward to this morning, when a tire that I recently purchased from Les Schwab popped on the highway, putting my life in danger. Fortunately, I happened to be approaching a pullout, which I pulled into. I called AAA, and had my car towed to this Les Schwab. The only reason I chose to have my car towed to Les Schwab, at this point, was because these tires were still under warranty. I just purchased these tires on August 15 2025, and have only driven them about 20,000 miles. The tow truck driver left my car where he's supposed to, and dropped off the keys. After a few minutes, I decided to take a walk. When I went outside, I was shocked to see a Les Schwab employee driving my car all the way across to the very furthest port away, a distance of about 300 yards, on a completely flat tire that was flat to the rim. I would never do this myself. I had taken care to pull over quickly so as to not damage my rims. After a few more minutes, I was informed that even though my tire was under warranty, they would not be replacing it for free. They tried to blame me for the tire popping because I hadn't had my tires rotated with them, even though I had them rotated twice at Walmart. They tried to sell me a tire for $250, saying it was the only one they had in stock. I told them to put the spare on so I could leave. I sat down and started writing a Yelp review. I'm pretty sure they saw me. At this point another employee called me back up and said that actually, they had just found a used tire upstairs for $35. If I wanted they could put that on just to get by. MY TIRES WERE NOT EVEN HALFWAY THROUGH THEIR WARRANTY AND THEY POPPED ON THE HIGHWAY FOR NO REASON. I SHOULD NOT HAVE HAD TO PAY ANYTHING. I told him I was really upset and planning to go buy new tires elsewhere. He made no attempt to save the sale. I paid $38 for the used tire. I was literally on my way to Chico TO BUY TIRES. I was already planning to replace my back tires today. But after that? You can bet your bottom I'm on my way to have it done somewhere else. I'm planning on filing a complaint with the BBB to ask for a refund on the full price I paid on these tires on August 15.