After sending in my order number as requested from Guilia M. at Tire Rack a credit was issued today is still incorrect. I am being charged more for shipping coast then what was explained to me and there at 4 tire caps that I also purchased that are not in this final credit a well. I asked if I could please speak to a manager because this is ridiculous and this has been a horrible experience. I was told would I have to pay $15.00 per tracking number and there were only two tracking numbers, which was explained to me that it would be $30.00. I have been charged in my first credit issued a total of $51.48 for shipping coast and now in this second credit issued today, I was charged another $17.61 for shipping. Plus I still have not received a call back as I was promised yesterday morning regarding the 4 caps also in this order which totaled to $88.00 that I paid for, which still has not been credited to my account as well. I have paid a total of $137.73 for shipping coast in this total order between purchase and return. Not one person has had the decency to call me back with answers to my questions. But I write a report and still no one has correctly processed this return. I am beyond taken back by the lack of customer service and manner in which I have been dealt with. Still no answer. read more

If I could give zero stars, I would... Dealing with this place is a nightmare. Their customer service is very, very poor. Short version of the story is I bought a set of 4 wheels and tires for my BMW. I had the tires installed at an authorized vendor, and almost immediately noticed that the wheels were rubbing on my brake calipers. I had the tires removed. From here, a nearly 4-month journey with their customer service department began. They asked for pictures. They asked for more pictures. They asked me to return the tires, which I did despite it being a 2-3-hour drive. After about a week, they wrote me back and said they would not accept my return as a warranty claim, and asked that I drive BACK to retrieve the wheels / tires (which, mind you, I cannot use). The entire experience has been unbelievable. I will only buy tires from a reputable local dealer (such as Costco) in the future. Buyer beware! Tire Rack: where the customer is always wrong. read more

I bought 4 new Michelin tires from Tire Rack. I told them when I made the appointment I did not want my rims scratched. Email confirmation of my appointment says in the notes, do not scratch rims. I get to Tire Rack for the installation and I tell the gentleman, don't scratch my rims please. He tells me, our system is completely "touchless". Well obviously it's NOT! They scratched every rim on my Highlander. The rims on my Highlander cost $700 each. So they ruined $2800 worth of rims. And they do NOT stand behind their service!! They want to give me $500 for the $2800 worth of rims THEY ruined. They were such nice rims too. Made the whole vehicle, 2018 Highlander, look super sharp. Tire Rack does NOT do quality work and they do NOT stand behind their service. WARNING!!! Stay away!!! read more

Don't trust these jokers. They don't care. They'll sell you their crap, but good luck getting it. They use "OnTrac Shipping" which is worse. Buy from TR and you'll have days of calling people that DON'T CARE who will tell you, "I have no idea when It will get there" And OnTrac will have you listening to their message about how prompt and on time they are on the third waiting for your package DON'T WASTE YOUR TIME WITH TIRE RACK THEY CERTAINLY DON'T MIND WASTING MINE UPDATE I got ONE tire. So as an aside don't ASSume that if you order more than one tire, that you'll get them on the same day or even the same week. And don't bother calling Tire Rack, their idea of 'customer service' is hold for 30mins and then 'We'll call you back', which I'm SITLL waiting for. REALLY? If you got your stuff, consider yourself LUCKY. LAST TIME EVER I don't care how CHEEP they SAY they are. it's not read more

Placed an order online, $540 for 2 tires. Tires on back order, no problem. Get an email a week later from Oscar Van Dyke saying the tires are going to be even later. Email says to reply if any questions or to cancel. Reply and ask a question. 2 days, no response so I email back to same email to cancel my order, within 10 mins I get an automated email that my order has been cancelled. Still no response from Oscar. Very unprofessional and don't seem to care about their customers. At least take the time to answer a question and respond when someone is spending that much money on 2 tires. Am going to buy the Michelin Pilot Sports now instead at almost $1000 for 2 tires, won't be using Tire Rack due to my experience with Oscar. Great work Oscar! read more

Have been Tire Rack customer on many occasions over the years with satisfactory results. Most recent purchase was a nice set of BFG tires/Enkei wheels for my Toyota Tacoma. Service assistance for selection was good & helpful and shipping as expected (hence 2 stars). My issue has been the TPS installed by Tire Rack in the set never functioned properly. I took my vehicle to 3 separate certified mechanics including a Toyota dealer since installation to program the TPS to my truck and none were able to successfully do so (and I provided the codes for all 4 TPS that were provided with my purchase). I have had to live with a permanently flashing TPMS light ever since installation. As my troubleshooting with mechanics went over my 90-day warranty, Tire Rack indicated I would need to pay for replacement TPS sensors. I've paid for 3 shops to attempt to program them so will not be paying to have tires removed, again for new TPS sensors, and for installation. Tire Rack has permanently lost this customer and I highly recommend anyone make purchases that entail higher end wheel/tire packages with TPS sensors elsewhere to ensure they function as expected and you get appropriate service from the retailer if by chance they don't. Mine never did and Tire Rack wasn't willing to remedy the situation. read more

After reading my reviews they did end up offering me a refund. For that I'll update to 2 stars.

Tire rack sold my faulty wheels and won't refund. 2 out of 4 sparco rims cracked at separate times (see pictures). They won't give me a refund because they say it's from impact. I'm the only one who drives my car and there has never been any "impact". The first time I accepted and I had to buy another rim at 50% off. Now I refuse to give them another cent. And they offer me no help except another 50% so I can buy a SIXTH rim. Low quality won't recommend. read more

Tire Rack - Crack rims - Tires Near Me - South Bend, Indiana

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This online automotive tire business touts its "Free Tire Road Hazard Protection" on its website. TireRack does not advise potential customers that this Protection is through an unaffiliated business ("an insurance company" as a T/R customer support rep said). I filed a claim for a unrepairable tire on 9/23/21 and ordered a replacement tire through T/R for a total of $212.21, had it installed at my expense (another $25) on 9/26, uploaded the required purchase and installation receipts and tread depth gauge photo the same day to the insurance company and am still waiting for a $169.99 credit even though two phone calls (on 10/14 and 10/19) to insurance company said that claim was in "processing" and follow-up notes will be sent. I will not order new tires from TireRock.com again - poor "Customer Support". read more

Be VERY careful buying tires from here. I got a bad tire that completely sliced across the rim on both sides and bounced across the freeway. These tires were only FOUR days old. I was lucky NOT to be injured and its the most grueling experience of trying to get new tires. I'd recommend paying a bit more and just going to a tire shop nearby. Its not worth the hassle. TRUST ME. read more

Tire Rack - Hope this doesnt become your tire after 4 days of buying them! - Tires Near Me - South Bend, Indiana

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I have purchased from Tire Rack before and had no issues. This time I ordered 4 tires and they said they would be delivered on Tuesday. They have a new installation opportunity which installs them at your home. Great idea! So at a higher cost than using one of the go to site installers, I scheduled an installation for Wednesday. They dropped the ball and did not ship until Tuesday and they could not install on Wednesday, and only could come to Chicago the next week. So I drove for an hour to meet their truck on Thursday and had it installed on a chain store parking lot. They should have had their truck drive to me because it was their mistake. It appears they do not care about satisfying a customer as you see from the last two yelp reviews. Lesson learned is to not use their installation at home unless you are not in a hurry. Also when I emailed about the issue and hoped they would consider something for my trouble and extra payment for home installation they NEVER EVEN RESPONDED. To add to my frustration, on Ebay I could have bought the same set of tires for $100 less, but because my past purchases went without issue I decided to use Tire Rack. My mistake. Their mistake was not trying to remedy their error...Yelpers read reviews. read more

My favorite place to buy tires, always greeted by friendly faces. Putting the last pair of tires on my baby's car to make the set complete, so she'll ride really smooth. Looking for new tires, shop where the pros go,Tire Rack, always a great deal. read more

HORRIBLE CUSTOMER EXPERIENCE! These guys sold me the wrong wheel and tire setup and I found out accidentally a couple months later. The wheel is too narrow for my tire and it is Unsafe. They are blaming me and won't fix the problem. I installed a lift kit and that modification is why they are saying they are not responsible for their mistake. I am going to have to get my attorney to seek action and the timing is horrible. They told me they would talk to their attorney! Do not buy from these people! They are very shady. read more

YOU HAVE BEEN WARNED. I purchased 4 new studded tires with wheels at Tire Rack in October 2018. I had them installed at a recommended installer. After using the tires for 3 weeks, the recommended installer told me that the studs installed into the tires are to short for the tires. I called Tire Rack told me that they cannot fix this problem because I have used the tires, which did not show this problem until after I used the tires. I'll never do business with Tire Rack again. YOU HAVE BEEN WARNED. read more

My (horrible) experience: Ordered 4 rotors for my car. Never received them. After 1.5 weeks, I called them and rather than apologize, they wanted my credit card number to "process" another order. I had originally paid with Paypal to avoid giving the card number. So now I was forced to give my card number so that I could receive those products. Furthermore, the new shipping location was farther away but since I only paid for ground shipping, that was the only option they could use the second time around. I have some advice for Tirerack. Read the book "Delivering Happiness" (http://goo.gl/9Vnh) and rethink how you handle customers. The appropriate action would be to apologize for the error, overnight replacement parts, and possibly eat the added cost. This would have instilled confidence that even if my order gets messed up, Tirerack would fix it. I WILL NEVER order from Tirerack again. There are hundreds of other places to get automotive parts. read more

Had an issue with sending back tires and getting charged to send them back. Tire Rack reached out to me and refunded the charges. Thank you for refunding the charges. read more

Have a 9-5 job and just dont have the time to go out and get a new set of tires? Want exceptional fast delivery? Want a variety of great performance and all season tires to choose from? Well then Tire Rack could be just right for you. The alignment on my car was mysteriously way off. Rumbling noises also hinted a flat tire, but nope nothing flat about it when I checked. When I finally decided to take the tire off for inspection, parts of the tire were stripped down to the wire. I quickly put on a spare, and take a look online for some good tire deals, being that I had a 9-5 job. I looked through Tire Rack and finally found the choice of tires that I wanted. Not everyone is an expert in what tires are great for performance, certain weather conditions such as snow, etc... Well Tire Rack is here to help you with that too. They have survey results which show Tire Performance categories rated from 1-10 by users who have had experience with the tires based on WET/DRY/WINTER/SNOW/COMFORT conditions. Picking the right tire never felt so easy. read more

Always always always consult tire rack before your local auto dealership cons you into buying a 1100 dollars worth of stock tires for your 2001Kia Shrimp or 1979 Toyota Pickemup truck. Tire Rack is in the business of getting you the tire most suitable to your personal needs. Rather than buying 75,000 miles worth of square shaped tires, you might check their easy to use tire selector. Then read up on the numerous customer reviews on the particular tire you are shopping for. This is how I have been selecting tires for the past ten or so years. All my cars thank me for choosing the best tire for the money and/or performance. The tire selector matrix is set up where you choose tires per your specifications; whether you want quiet tires, dry tires, price, mud tires, drift tires, z rated tires, you input your specs and hit enter. I will always buy from the Rack unless Americas tire or Discount tire can match the deal. So the next time you just need to research or just want to simplify ordering tires, wheels, and parts look first at Tire Rack. http://www.tirerack.com/index.jsp Oh by the way with my free account I can just point and click to reshoe my rx7 convertible or 08 truck. My order takes less than 30 seconds to complete. read more

Nice price for the tires and quick instalation service once I got in the service dock. My advice go as soon as they open.

Had a poor experience working with Tire Rack to obtain warranty/refund for tires that were installed backward by one of their certified installers and subsequently "bubbled" and needed to be replaced. Summary points from my letter to Tire Rack customer service follow below. Tire Rack has been unresponsive to my letter. 1. I experienced the process to determine whether the tires were warrantable as changing, rigged to ensure an outcome favorable to Tire Rack's short-term bottom-line rather than a fair pursuit of the truth. 2. Tire Rack customer service failed to put themselves in the customer's shoes. ...Tire Rack customer service rejected a third party's recommendation to warranty the tires, advice that was both expert and independent. Not erring in the customer's favor erodes trust and the basis of a relationship going forward. 3. Tire Rack customer service demonstrated a lack of wisdom/judgment. ...How many dollars are you going to miss out on over time with each purchase of tires I now make elsewhere because my trust/confidence in your organization has been eroded? read more

The only place worth ordering tires online is Tire Rack. They are extremely knowledgeable about everything they sell and always want to make sure that you get what you need. I typically save $50/tire (factoring in installation and tire hazard insurance already), so when buying a set of 4 tires, $200 is nothing to sneeze at. And when you're buying new 'shoes' for your performance vehicle almost annually, you need to save where you can. Tire Rack is perfect, if you tend to plan ahead and know when you need tires. Not for someone who needs it same day. Although, since they ship from a Nevada warehouse to CA, tires are usually available within 2 days, if you can wait that long. They can even drop ship to your local tire installer so you don't have to get yourself dirty picking them up and putting it into the car. Plus, since they are based outside of CA, no sales tax. read more

BUYER BEWARE: Tirerack tire warranty is scam (putting accountability on the vehicle's owner). Customer service was lousy (dealt with 3 representatives, 1 so-called tire expert who stated that the tires under deflated, tire rotation, etc.)...had to chase them down to gather any updates after completing all necessary forms and providing pictures of the defective tires (all 4 tires were worn the same...inside & outside). TIP: Even though tirerack may have a good selection tires, it would best serve YOU to buy locally so they can properly install with full confidence that the tire will withhold its warranty (if not, they would honor the tire warranty ..no questions asked). It is troubling that this company says they have great customer service (that's a lie)! So, Bottom Line - DO NOT BUY TIRES FROM TIRERACK... read more

Wow, wow, wow. Who knew shopping for tires could be painless and, dare I say, fun? I normally hate when I have to get tires. You go to a store, the guy working there sizes you up to see what kind of a sucker you are, and then just pulls a brand and type out of the air. You never get to really see options or know what you are being told is going to be the same for the next customer that walks in. I always felt like I was paying top dollar for a mid-range product. So irritating! But then I found The Tire Rack (www.tirerack.com). Here, you enter either your make and model of vehicle or the tire size, and you are presented with a highly detailed list of tires you can then compare with each other to get the best deal! People can also leave reviews about which tires they liked and didn't like so its even more comprehensive. But of course the fine folks at The Tire Rack are also there to help out and answer questions too if you need it. And here's the best part. The tires get shipped, either to you or your mechanic ( I paid $15 for FedEx), with no tax, and they come in as little as one day! I got a set of Kumho All Season tires for my Honda and paid half of what I paid at Sears for similar tires 5 years ago. Oh and don't let the name fool you, The Tire Rack also sells wheels, suspensions, brakes, wipers, light bulbs, and a host of other things. It is really one stop shopping. I almost cant wait for the next time I have to buy a tire! Well, almost. read more

Tires are great (Firestone Firehawk Indy 500). Tirerack is terrible. The road hazard warranty does not cover the cost of the new tire installation. Tirerack uses a 3rd party warranty company (Sonsio) and they are not on the same page. No follow up or communication from their warranty provider or the customer service center. Just buy Firestone tires direct from Firestone. Same price for the tire and they will replace it free of charge (including installation) under their warranty. Plus, you don't need to wait for tirerack to ship the new tire. Tirerack lost a customer because of their substandard warranty and poor customer service. Firestone gained a customer because they do what's right and will go the extra mile to earn your business. Response to John: Hey, cool! Thanks for the canned response, John! If I for one second believed you actually wanted "look into it further", I would think your CS reps would have responded to at least one of the 3 emails I sent them or the inquiry I submitted through the Tirerack website. But I tend to believe your disingenuous copy/paste reply is just to satisfy some BS customer service metric you have. Even if you did refund me the amount I should be owed, I would still never use Tirerack again. Yep... you guys were that bad... read more

Good prices. Cheap Rims. If you need to send back rims, it takes forever. Over a month that I have had wheels that don't fit my car. I recommend getting prices from TireRack and going to Town Fair or another shop that will price match, there are plenty of them. read more

I thought buying tires/rims online was a foolish move. After all, you don't get to see how your rims look other than the pictures they show online. HOWEVER, buying from TireRack most definitely helped me change my mind about buying tires over the internet. First off, I'd like to thank Cy Chowattukunnel. Cy called me on Monday (bought the tires on Saturday night) to warn me that there might be rubbing issues with the newer tires. He advised me of the available and compatible tire sizes and what the pros/cons were for buying bigger tires. He also went the extra mile and told me what adjustments I should make to the camber/caster. He also went out of his way to help me out with a billing issue. And, not once did he become annoyed of my persistent phone calls. He helped me resolve the billing issue by talking to the billing and authorization department and SOMEHOW he got the order shipped out the SAME DAY. The tires got to me in 2 days (Wednesday morning) and I was able to put them on my car the same night (Thanks to the FREE mounting and balancing). I really feel that Cy is the epitome of customer service. He makes Tire Rack the awesome company that it is. I highly suggest anyone to contact Cy for any and all tire orders. He will not only guide you through the hectic choices for tires, but he will help you save money in the long run. Thanks Cy and Thank you Tire Rack! Thank you for making me an extremely satisfied customer! read more

Tirerack is the perfect example of an offline/online offering done right. Intuitive site, great content to assist the purchase decision, and great prices. On top of that, their efficiency is the clincher: ordered tires on Sunday, had them drop-shipped to an installer of my choice. Delivered on Tuesday and installed on Wednesday. The whole experience is so seamless, it almost makes you want to buy tires on a daily basis. [yes, I know, sometimes I do sound crazy like that]. read more

I love, love, love Tire Rack. Buying tires for a Mini Cooper can be an expensive pain in the ass. There is not a single ultra high performance summer tire out there in a non-RFT in the size of tire that BMW made up. So I used a widget to figure out other size options, and went to http://www.tirerack.com where I found a tire that was less than half the cost of the lessor of few evil options I had otherwise. I placed the order Sunday night, and received a call Monday morning from a very helpful rep named Doc. Doc explained that this alternate size might be just a tad wide, but the same tire comes in another size that would fit my car very well, and it would be even cheaper! He even bothered to tell me that the slightly smaller diameter of the tire would leave my speedometer showing something a little faster than reality -- a fact I knew, but certainly a mark of great service, no? My tires arrived at the installer on Wednesday, as promised, with the cheapest available standard shipping, and it probably would have been faster if not for the snow in the sierras right now. Oh yeah, did I mentioned that you can have the tires shipped directly to the installer? Use Tire Rack. Use the reviews on the tires and on the installers -- some of whom have their rates posted right there on the site. Use customer service, because they really do know what they're talking about. To echo the sentiment of another reviewer, the whole experience actually makes me look forward to needing new tires again. read more

I recently purchased a wheel and 3 extra caps for my current wheels from these guys. Everything showed up on time (actually earlier than expected), and was exactly what I had asked for. Once I received my package, I went out to my car to put on the caps and realized that I only had 1 missing, not all 3. It was the easiest return I have ever had to deal with. Thank you very much tirerack. I am very pleased. read more

Great tire selection and prices. What I really like is that they have tons and tons of reviews from actual car owners. You can actually search for tires and look at feedback from people who have the same car as you. Sales people are knowledgeable and professional. I ordered tires Thursday morning and they were at my installer by 10:30 a.m. the next day. Impressive. The only thing I don't care for is that now I have to work with installers who usually aren't too thrilled with installing tires they didn't sell (I'm sure they would prefer the business directly). read more

Best prices on tires. I'm about 1 hour from their South Bend location. On the negative side, today their free WiFi was out, they had no coffee for the waiting coffee. And as usual I had to wait about 3 hours. read more

Tire Rack - Tires Near Me - South Bend, Indiana

CUSTOMER SERVICE PHENOMENAL!!! Had a minor issue with my order and called customer service, spoke with them twice. Both ladies were nice and incredibly helpful fixing my issue at no cost. Best of all, THEY SPOKE ENGLISH and were carrying conversation naturally, not reading off a script. Turned an unhappy customer into a repeat. read more

Having an All Wheel Drive vehicle wasn't as good in the snow as I thought it would be with all-season tires last year. So, this year I decided to try snow tires. I didn't want the hassle of scheduling an appointment and dropping my vehicle off for who knows how long, so I started looking online for mounted and balanced tire and wheel packages. Tire Rack had a good deal on them, so I pulled the trigger. In two days I had 4 Bridgestone Blizzaks mounted and balanced on a set of really nice rims. Got them so fast, I was able to throw them on before the first snowfall. If you're never had snow tires, they make a HUGE difference. It's like playing a video game using cheat codes! Thrilled with the price, service, and product and will use Tire Rack next time I need tires. read more

the Tire racks website said the wheels I was looking for would fit, call to double check the sales person said they would check with the fitment department, all good they said they would fit. Delivered the next day amazingly, took one out of the box attempted to put it on, did not fit, I guess if you know actually what you're looking for, Without question, then, maybe Tire Rack would be a good experience, but for me like I said it was horrible. They charge me $836 for four wheels that did not fit, and after returning them they only refunded me 499. $130 return shipping and $194 for a wheel they said I scratched. They've never shown me any proof of any scratch, it wasn't scratched when I returned it, but here I am out 330 bucks and nothing to show for it. RIPPOFF read more

Have been restoring a '69 Volvo 1800S over the past five years. Finally got to the point of getting wheels/tires. After much online research and some great forums I had pretty much concluded that I'd have to go with the original wheels and slightly wider tires. Miles Barden spent more than two hours trying wheels and doing research until he came up with a great solution that none of the online experts with many years experience seemed to be able to conjure up. His expertise and passion for his job made a huge difference in the final look of a car I've put a lot of time into. Many thanks to the entire crew and especially Miles. I've always taken all my cars to Tire Rack for tires. I can get tires installed at a competitive price and faster at Costco, but they don't come close in terms of quality of workmanship. Tires are important, so I go with Tire Rack. read more

They will sell you tires but heaven forbid they sell you a pair that was defective... make you run through hell! Spoke with three people from customer service. One sounded like she was asleep, next was stand-off ish and the last was full of attitude. All I want is the tires the sent me to be returned and my money back! read more

Customer service from Tire Rack reached out to me trying to address the issue and asked for the order number. I sent it to them, weeks went by, messaged them again, more weeks went by, still nothing. My opinion hasn't changed. Terrible customer service. read more

I wanted to use Tire Rack since I live in the area and wanted to support a local business. They are big and considered the best. After my experience, I tend to disagree. First off they don't store tires (when switching to snow tires) unlike many of the other tire companies like Belle Tire. This is a pain as I now need to haul 4 tires back home. Also there is no scheduling system. I arrived and was told it's a 3-5 hour wait and that's normal!!!! 3-5 hour wait. To get snow tires put on. They need to get this sorted out. I have no idea how they are still in business. Other shops allow you to schedule while they remain a first come first serve. It doesn't seem that they are focused on service - just volume. I wouldn't recommend them and will not come back. read more

I had an issue with one of the PIAA bulbs I bought. Alex called me back and got me squared away. I appreciated him doing that. Thanks Alex read more

If you ever have need to know anything about tires, or have the need to buy them, this is absolutely the place to go (www.tirerack.com). They have more knowledge about tires, than anyone out there, and don't mind talking your ears off about them. And their prices simply can not be beat! They're a huge warehouse, and stock pretty much ever size and brand of tire you've ever heard of. I ordered some Goodyear Eagle F1 GS-D3 from them for $149 each, and they shipped them to the local "preferred installer" of my choice (which happened to be about 4 blocks from me), for $12 each, and were there the next day! How awesome is that!? $12/ea might sound like a lot, but remember they're out of state, so you don't pay tax on the tires! I checked on comparable prices in the area, and everyone was at least a couple hundred dollars more. One Goodyear shop wanted $1300 to install them! Fsck that! They even offer road hazard coverage on your tires for a nominal fee. Anyway, check them out, as you will not be disappointed. read more