This review relates to the return process, lack of communication and dishonest business practice of…read moreAmazon third party seller "High Tech Battery Solutions." The motorcycle battery I bought from this seller did not fit in my motorcycle. I bought the battery from this seller in large part because of their free return guarantee. Both Amazon and the seller "High Tech Battery Solutions" approved a refund within 7 days, once the battery I bought was returned. It was unused because it did not fit. I followed the return instructions including paying for the FedEx return ($27.45). FedEx verified that the item was retuned to High Tech Battery Solutions. As the weeks passed, communications to the seller regarding the refund went unanswered. It has now been over 2 months since the battery was verified to have been returned. The seller has the new battery I returned and my full payment and has ignored requests for their advertised guarantee and refund. As some other reviews indicate, this seller engages in dishonest business practices.

Asked questions with the chat agent... felt reassured enough to place my order…read more.. great low prices, saving money batteries arrived quickly, they're installed and working fine... I'll come back and buy more from this supplier.

Nice store. Everything for your car and more is here. If you haven't walked through an auto store…read moreyou'd be amazed at all of the products they carry. There are great gift ideas, especially for new drivers. The employees here will help you check and maybe install some items for you. Check out the batteries, wiper blades, oils, air filters, mats, inflators, batteries, and knickknacks. I came to get a disc battery for my garage door opener. This store is in Twinsburg just south of Solon.

Needed a new car battery. They helped me choose the right one for my car, then installed it for me…read more The people were friendly and knowledgeable.

I cannot recommend completing an online order with in-store pick up at this location…read more I submitted an online order on Black Friday (Nov 29, 2024). After receiving an online order confirmation and a notification that my order was ready for pick up, I drove to this store. Upon arrival they claimed my online payment 'never went through' and wanted to charge me again in the store and charge me more! The facts are the following: 1. My online payment processed just fine. I confirmed this when I returned home and was able to log on to my credit card account. I don't understand why they would state differently. 2. I left the store without my items and with a charge still on my credit card from the online order. I am working to get a refund of this charge, but getting to talk to someone at NAPA is difficult. In my opinion I feel this store did this to not honor advertised Black Friday sale prices.

Location is great. We use this location all the time to get parts and general PM items for our…read morefleet. The guys there are always willing to help and get what we need. Never had an issue with them and if we need delivery, theyre pretty quick. Ive ordered everything from oil, antifreeze, filters, oils coolers etc. Theyve even helped me with misc bolts that i need to replace. A + in our book.

This business is positively ridiculous. I have traveled to this location twice in the past two…read moremonths and 100% of the time they have been closed. Online shows them open I travel all the way there and they're closed. Today and employee was still in the store and when I knocked on the window he said they were closed I said well I'm sorry the Internet still says that you're open and he didn't care what the Internet said he said they closed at 5:30. I stated that I had traveled there twice and they were closed both times and he said he didn't care. I could not believe my ears, he could have simply been sympathetic and apologized but to tell a potential customer that you don't care about their situation or how many times your business has disappointed them was absolutely mind blowing. In response to his incredibly rude and completely inappropriate comment, that since he was closed every time I've been there he's not getting any of my money and then I would not be back again he said he didn't care and walked away. Very, very rude and unprofessional I will certainly never go back to this place or any of their locations again. Customers need to stand up for themselves this day and age and not be treated like a piece of garbage by businesses and presumably business owners. I'm sure if this man was at another retailer or a restaurant and advise the manager or owner that he had been disappointed two times in a row I highly doubt that the manager would say, I don't care and walk away. I am still sitting here in utter disbelief. I recommend spending your money at one of the bigger hardware's and auto parts stores. It's no wonder the smaller businesses are going out of business.

Great prices and fantastic customer relations. They treat you like family. I don't go anywhere…read moreelse. They always seem to have the part in and if they don't it doesn't take them long to get it.

We came here to buy windshield wipers after receiving poor, discourteous service at a car parts…read morecompetitor down the street. Nate, at this store, was very helpful, polite and knowledgeable. We will return here for all our future car parts needs!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

This was my second time here. This time I needed wiper blades. Henry was AWESOME! He welcomed me in…read moreand asked me what I needed. He recommended 2 brands. He let me choose and decide. I ended up choosing the higher priced one. He intalled them for me. The store is very clean and organized. Everyone there is very friendly and welcoming. I will be returning.

So friendly and supportive- our "go to" for everything from windshield wipers to batteries and…read morebelts. Never and issues or regrets!