This is a fantastic water mitigation company with a strong reputation. The team is professional,…read moreknowledgeable, and clearly takes pride in doing things the right way. They work with all insurance companies and understand how to navigate claims, which makes a big difference in this industry. Everyone I've interacted with has been honest, responsive, and easy to communicate with. They seem to genuinely care about customers and about doing quality work, not cutting corners. If you're looking for a water mitigation company run by good people who know the business and work well with insurance, this is a dependable option.

Hands down the worst company you can hire. I would stay clear as this company will take…read moreresponsibility for any damage and or contamination they creat due to there in experience technicians. The owner will call you a liar and back is team up with no proof. Not the proper containment for the mold. Which was just going straight into my return vent and through out my own home. Scott calls his technicians professionals which they are not. Then will tell you his personal problems are bigger than the problems or your family that you have going on. I hired a reputable company so I thought. One that cares aboit your families well being so I thought. He left air scrubber behind to help with the cross contamination they created then called me a thieve when I stated its the only thing helping the air quality in my home. They bring zero value to your well being of you or your family! With no customer service at all. Scott will come out and tell you one thing and then his team will come out and do the complete opposite. There is no communication and zero customer support. For being a business that is suppose to find solutions they only cause more problems and take accountability for it!

My experience with AllWays Restoration and Construction, hired by my builder to repair water damage…read morein my new home, was extremely negative. Their marketing claims of being "Always Available, Always Prepared" are misleading based on my situation. It took them a full month after initial inspection just to begin repairs. Communication was poor from the start; scheduling dragged on, and nobody bothered to keep me informed when delays occurred. When the crew finally did arrive, they made the damage look even worse with their so-called "repairs." The quality of the painting and patchwork was abysmal and far below industry standards--crooked caulk lines, uneven paint, and visible defects everywhere. When I addressed these issues with Caiden Vail, the project manager, he claimed it would be corrected and personally supervised. That assurance meant nothing, as on the scheduled repair day, no one showed up and I received zero notice. An alleged "emergency" was given as an excuse for the no-show, but courtesy was completely lacking. After further follow up, Caiden once again delayed the job, saying he was too busy to supervise and suggesting I either accept the unsupervised, incompetent crew or wait indefinitely for him. This is not acceptable customer service. The company showed consistent disrespect for my time, failed to follow through on their promises, and demonstrated questionable competency at every stage. Bottom line: Poor scheduling, lack of communication, unprofessional repair work, and a project manager who does not deliver on commitments. I would not recommend AllWays Restoration and Construction to anyone who values quality, accountability, or basic respect for customers. Update: After my initial review, I received a public response from AllWays Restoration attempting to shift blame to my builder and promising personal follow-through. For transparency, I need to set the record straight: communications and scheduling were directly with Caiden, their project manager--not handled through my builder as claimed. Despite repeated assurances that my concerns would be corrected, nothing has been done. Caiden made promises, then went silent and failed to communicate or take any action to resolve the poor-quality repairs. The company's response here appears to be nothing more than lip service and impression management, with no real accountability or results. Bottom line: No repairs have been addressed, and the project manager stopped communicating altogether. Shifting responsibility to my builder is simply inaccurate and does not excuse the lack of professionalism or follow-through from AllWays Restoration.

Had water damage from a old leaking hot water heater. They repaired the water damage quickly and…read morecommunicated well throughout the process.

Our plumber recommended we call Premier Restoration as we had a major leak. The walls were dripping…read moreand floors and cabinets wet. It was Friday noon and Steven came over to see what was going on (summer time and Fridays are usually busy, yet he made sure not to delay). Thankfully he acted quickly. By doing so he prevented so much damage from happening (like redoing walls and ceiling and the worst (not that the others are that great..) - mold - which we managed to avoid thanks to his quick response. Steven is such a professional, as well as kind, accommodating, easy to work and communicate with. He explained everything thoroughly! Dried the walls as long as was needed to make sure all wetness is gone. He was available to communicate as much as we needed. We can't thank him enough. Steven was also very flexible with his schedule, to come over and check that everything was working well and drying up as expected. Last, but not least, the price was extremely fair (he did not charge more even though we needed all the equipment for extra 2 days). I appreciate his honesty and being very upfront about everything we were expecting to go through, procedure and payment wise. If you are looking for someone both reliable and professional - Steven is your guy! Thank you Steven for helping us get through this unpleasant time with such ease and least damage possible.

Recommended by our plumbers after a toilet leak. Came by for a FREE consultation. When we told…read morethem we were on a fixed income, they suggested we call and talk to the office manager, then sprayed an anti-microbial solution on the damaged area for FREE! Very friendly and personable! Will definitely call if further work is needed.

I can't say enough good things about Twin Pillars Restoration! After we had major water damage in…read moreour home, Chris and his team showed up fast and took care of everything. They made a really stressful situation so much easier. Chris was super easy to work with, kept great communication, and gave us fair pricing and no hidden surprises. The quality of their restoration and reconstruction work is amazing, and they left everything spotless when they finished. If you're dealing with flood damage, water cleanup, or fire repairs, pretty much anything you could need with repairs these are the people to call. Honest, professional, and they genuinely care about their customers. Twin Pillars Restoration definitely deserves more than five stars!

I highly recommend Twin Pillars. Their team was professional, efficient, and communicated every…read morestep of the restoration process. They took a stressful situation and made it so much easier to handle. My home looks amazing like the damage never even happened!

Atex Restoration was contracted in early June 2025 to do water remediation due to a leaking hose on…read moremy hot water heater (which I replaced myself) and to repair and replace water damaged flooring and sheetrock in our house. Since then (it's now mid-September) I couldn't get Atex Restoration to schedule the remaining work. It's been 3 months! The photos show what they left us with! Thanks for nothing Atex Restoration and especially Tres Davis! The plywood is covering the large holes they left in our floor! Yes, that's an opening in the flooring by the water heater! If I could leave zero stars I would! DON'T USE THEM!

Do not use them. They have several different names. Austin Water Damage, ATEX Restoration, ATEX…read moreEmergency Water Restoration, etc... the list goes on. They don't give you a price before they start tearing your house apart, they submit invoices for work that was not done, they don't keep track of your items they remove from the house, have no communication skills and their promises are not kept. If your insurance recommends these guys, ask them to recommend someone else that is honest and dependable and let your insurance know about their bad reviews online.

I would say I have pretty high standards and JP and his team exceeded them all. I had already…read morereceived a quote from a competitor and while Perfect Carpet Care was more competitive on pricing, it was JP's transparency and lack of scare tactics that won our business. Throughout the entire process JP helped explain, educate and answer every question we had. He was a delight to work with and we appreciated that he always showed up when he said he would and was super responsive throughout the entire process. Timothy did a great job with the repairs and we would definitely use them again. Highly recommend!

Quick call back to provide a quote and schedule service. Great experience over the phoneread more

Tracy is highly knowledgeable and a true expert in his field. Despite facing some personal…read morechallenges at the time, he and his team remained professional, efficient, and punctual, ensuring the entire process ran smoothly. I'm writing this review a year later because my husband and I were genuinely impressed with their work and remain very happy with the results. Thank you Tracy!

First, we did not end up working with UWRG, but we wanted to. The only reason we went elsewhere is…read morebecause we needed a specific additional service that they didn't offer. Every interaction with them was prompt and professional. I sent them our mold remediation protocols. They called the next day to schedule a visit, and I had an estimate a day or two later, that was roughly on-par with other estimates I received. Chris, who came out to do the site review and walk us through the plan, was incredibly knowledgeable and helpful, pointing out a few things that changed how we thought about what actions to take first. We have other parts of our project that we're delaying for a few months and we'll probably used UWRG for them.

Roof leaking discovered with sheetrock staining in my living room during heavy rains last week…read more Dread. All Star had great Yelp reviews. Called them. They answered the phone and pledged a call back / visit within a couple days. Called me back and came out on time as scheduled. Jason checked it and found the problem pretty quickly. Fixed on the spot with a 5-year warranty. Minimum cost. Great service. A+++ Update 10-14-13..........the skies fell this weekend....12+" of rain in 24 hours my neighborhood. No problems with my roof. Really happy I got it fixed when I did.

All Star provides the rare and valuable combination of a family business that is run like a much…read morelarger, well-oiled machine. If you're into the personal service and general flexibility of family-run shop, Terry and Lynn are available by phone or text at all times and will try their best to meet any request you have of them. And if you're into the professionalism and polish of a big corporation, All-Star Roofing has that too--from the folder-bound quote packet that comes with every estimate and explains everything from the company's background to the week's weather forecast, to the wide selection of products and services and the quality of work. Like every company, there were a few hiccups. They forgot some wire mesh on a small rodent-intrusion repair we did a few months back, and didn't get back out to add it for several weeks. And when we replaced the roof last month, they were a bit late on the first day of work and forgot to alert me. BUT, the thing that makes All Star different from so many other companies is their insistence on apologizing (sincerely), promising to do better, and fixing the problem. Customer service is a serious concern for them. Oh, and did I mention they are a great value? Terry drastically outbid two other companies for the roof replacement last month, and offered a better warranty. We've moved to Dallas, but if they'll make the trip up, we'll definitely be calling Terry about our next roof.