Rather than acknowledging legitimate concerns, you hide behind contracts, excuses, and talking…read morepoints. What I find remarkable is that Genesis Health Clubs Miramont South continues to ask members for more money while simultaneously expecting them to tolerate broken equipment, maintenance delays, and facility issues that seem to have become the norm rather than the exception. Your response actually highlights the problem. You mention having thousands of members, which means Genesis has access to substantial revenue. That makes the persistent state of disrepair even more difficult to understand, not easier. The fact that your defense is essentially "we are big and things take time" is astonishing. As for the spin room, claiming that members are providing "great feedback" is frankly insulting, and either profoundly out of touch or intentionally dishonest. Either management is completely disconnected from member experience, or it is choosing to ignore it. Anyone who regularly uses that room knows exactly how miserable those conditions can be. Members are not blind, and they are not stupid. We know the difference between a problem being fixed and management pretending it has been fixed. What is most frustrating is the complete lack of accountability. Every problem comes with an explanation. Every complaint comes with an excuse. Every concern is met with a canned response explaining why members should lower their expectations and continue paying anyway. At some point, Genesis needs to stop blaming parts shortages, policies, and circumstances, and start taking responsibility for the quality of the product it is selling. The reality is that Genesis charges premium prices while delivering an increasingly substandard experience. I no longer believe management is interested in hearing criticism, only in defending decisions that have already been made and in complete denial of the state of the facility. Genesis Health Clubs Genesis Health Clubs @rodneystevenii

​I was a member here for over a year but eventually left due to the outdated, poorly maintained…read moreequipment and high costs. I recently returned to see the results of their long-awaited renovation. While the facility has finally been updated with mostly new equipment, the pricing has become even more unreasonable. ​They quoted me $173/month for a family membership--a massive jump from the $124/month I previously paid. While the upgrades are a step in the right direction, the value just isn't there when compared to other options in Fort Collins. For a gym with a 2.8 on Yelp and a 4.0 on Google, these prices are absurd. It feels like profit is the priority over member retention. Disappointing.

I have been doing weekly personal training with The Strong Mama for over two years now. Michelle…read morecreates workouts that are easy to incorporate into my day and tailors them to meet my own personal goals. She checks-in with me regularly and always encourages me to step outside of my comfort zone to see changes. I have lost more than 15 lbs. and I feel fantastic. Most importantly, my mental health has improved, and I feel good about my body. I highly recommend Michelle as a personal trainer!

My husband has said many times that the time I spent doing personal training with Michelle Tucker…read morehugely contributed to my ability to go through the labor and delivery of our daughter. Because I've never pursued endurance sports, throughout my pregnancy he had genuine concern that the labor process would be unbearable for me. Luckily, with the help of Michelle, that wasn't the case. Working with her was not only incredible helpful for the last (literal) push of pregnancy, but for every step on the road to delivery day. Michelle showed genuine care and concern for every pain and discomfort I experienced during pregnancy. She assigned exercises and stretches to address each of the ever-changing strains that my body underwent with my developing baby bump. It was amazing to me to encounter all the changes that women's bodies are designed to sustain as they adjust to the new weight distribution and changing physiology that comes with pregnancy. In my times with Michelle, she seemed to always be a step ahead of these changes, knowing the symptoms and aches I might be experiencing next, and suggesting exercises and giving advice for each of them. I really appreciated the way that Michelle described the goal of each exercise she assigned. They ranged in purpose from addressing certain pains to strengthening muscles I would need as my baby continued to grow and eventually for the labor and delivery! Michelle's explanations were great motivation for me to do the exercises throughout the week. I knew the details of how I was strengthening and preparing my body and how I was protecting and caring for my baby! With Michelle, no topics were off limits! It was so helpful to have someone who had been through pregnancy and was unashamed in discussing each part and function of my body. She had great advice and knowledge for even my most awkward questions! Michelle's strength of faith in God and the way she trusts Him daily was very comforting to me, especially in discussing my fears as I looked ahead to labor. It's something I had never been through before, and Michelle was so sweet to provide not only tons of really helpful advice for both the mental and physical side of labor, but to also help me find my confidence in the Lord's strength to bring me through it! I am truly grateful for the time I got to spend with Michelle preparing to have my baby!

This is legit workout. So many endorphins after the class. It's one of those workouts where you…read moreforget about everything in the outside world and you just lock in and kick butt. Joe is incredible. He has created a community here and you can see his heart is in the workout, the overall experience and in clients' growth.

Not sure how my original bad review was removed.. I urge parents to avoid this boxing studio…read more They allowed a strange adult to sign a release form to bring my kids in for boxing and allowed them to come in without my permission. When I asked about it, they explained their crossing of normal parental boundaries as a community service. This is gas-lighting and not an acceptable apology. My son also broke his thumb at this studio, which he did not have permission to go to. When I asked about this, I was told he should not have "hit that way." This is a ridiculous and dangerous response. The studio claims to offer their services out of the kindness of their heart, but they are funded by [insert funding source here]. This information is not readily available on their website, and I had to ask for it directly. I do not want my kids boxing or receiving direction from people who do not respect the rule of law. I urge other parents to be cautious about this studio.

Following a knee replacement, I went to ProActive Physical Therapy after recommendations from my…read moreson and a friend. Setting up my appointments was quick and easy, and I found the facility clean with good equipment. All the staff I encountered (Andy, Sam, Max) were always helpful and friendly. My assigned trainer, Addison Huck, worked with me for all eighteen of my appointments. I found this beneficial because Addison would adjust my sessions based upon my progress. Addison is always super positive. which was especially helpful during the first three weeks when recovery is tough. ProActive (Addison) got the best out of me over these six weeks, and I strongly recommend them.

Been to a lot of PT's- Brian Benjamin is the master; period-full stop…read more Forgo the clowns go see Brian.

Everyone needs Become Fit! Smart, effective strength & conditioning in a small group setting…read more Sarah has made her programs work for you-- with a lot of personalized attention while pushing you to do more in a positive, proactive way. Sarah's background and education give her the knowledge and experience to really help you see results---though you still have to show up and work hard. At Become Fit you know your time and energy is being well spent for the best results. Love: Sarah's instruction style & knowledge Small group size Working harder than I want to Feeling stronger & fitter

Great "no frills" crossfit type workouts that leave you energized (not exhausted). I took classes…read morewith Sarah Awe who is very friendly, supportive, knowledgable, and attentive in helping you get the most out of the workout.

For a long time I would have given APEX a 5 star. They have great instructors, great classes and a…read morefun environment. They provide safe training for learning tricks on jumping and climbing and twisting and turning and an array of stuff. My son loved it for a long time. Their pay program used to be month to month which was GREAT. We have been a customer for years and my son loved it but occasionally when he was gone for awhile we had to freeze the account. Well end of 2020 they changed the pay structure to signing a 6 MONTH contract. I did it hesitantly and my son is no longer interested in doing classes or parkour after years of doing this he is done. He is not going to classes yet I have to pay their fees for another 3 months :( NOT happy. There is no way out from paying. Their prices also went up a LOT. He used to get 2 classes and unlimited open gym for what I am pay for one 90 minute session now. Guess I am just stuck sucking it up until our contract ends in june. I do not like the way they force you into a contract now and also dont really believe the increased price is really worth it. I have also asked them to please change the date i get billed because they send my account into the negative every month now. They used to be able to adjust it to work with my pay schedule and now they just take it and refuse to work with me at all.

Very untrustworthy business practices that do NOT put the customer first. They need to make changes…read moreas soon as possible. Let me explain: we went online to enroll our child (usually they have you commit to a 3 month class), and we were able to set up the monthly payment online as well. In the third month, we spoke to the instructors to confirm the last class date, and assumed that would be it. We received NO instruction from them that unless we canceled, we would continued to be billed for classes as IF we continued to re-enroll. We were not told by anyone at anytime that although they specify your class is "3 months long" and emphasize committing for that time period, their business practices are set up in such a way as to (seemingly) trick their customers, because the billing keeps happening even if your class is finished! Here's where it goes way overboard. Once we found out about the extra charge, we contacted them via email to ask them to refund us and to cancel future payments. We were told the only way to cancel future transactions was to come IN PERSON to get a *special* form to fill out by hand to cancel. So wait, this is 2017, and we CAN enroll and set up for automatic payment through the APEX website, but we CANNOT cancel by emailing, calling, or through the website? I want to give the benefit of the doubt here, but all I can see are signs of a business practice designed to make cancellation obtuse, and extra payments a likelihood. This is not the way to make customers first in your business. One last example of APEX not putting their customers first. When we signed up for the class, we were told up front what time we would get for open gym. About 1 week after we signed up, they changed the open gym time. Wait - they asked US to commit to a 3 month class, but they don't have to commit to the time they promised to us as part of the class package? To be fair to them, they offered two other times to us: Sunday mornings, and a weekday at 8pm. If our child was a teenager, 8pm on a weekday might be fine. But our child is under 10... 8pm is bedtime. The point is, if you ask customers to commit to a time, then you have to commit to that time as well. And if unforeseeable business circumstances make it impossible to keep your commitment, then you have to go out of your way to make it up to your customer. We offered 3 options to APEX as alternatives that would have satisfied us, but they just essentially said they would think about it, then blew us off. APEX has good instructors, great equipment, and a fun concept. But their business policies and employee training do NOT put customers first.

I walked into the gym about four months ago; a friend asked if I wanted to go with her to a class…read more After 30+ years of being a gym rat and spending my time just pushing weights with no real purpose, I decided to try something different. Manic Training Fort Collins is now my new home 3 to four days a week. I drive from Windsor for 20 min. To attend the class, I am so hooked now I'll probably drive 60 miles. The owner/coach Craig is top-notch. The gym is very welcoming and extremely clean, and the numbers are all very supportive, kind, and helpful. I am 56, and I am in the best shape I've been in years. I can do things that I couldn't imagine doing five years ago. Attending this class helps me enjoy my weekend activities without pain and injury. The most important thing I found is I have less pain and more energy than I've had in years. I would highly recommend this gym. It's home to many people!!

I just finished up a 3 class trial, and loved the intensity and variation of the workouts, however,…read morethe owner made me very uncomfortable. Craig (the owner) openly discouraged me from joining the gym after he embarrassed himself with his comments directed at me. I originally gave him the benefit of the doubt, and continued to come to the workouts. Unfortunately, he continued to be aggressively rude and condescending. Another trainer I spoke with, as well as some members, made excuses for his unprofessionalism, chalking it up to his personality. I found this to be unacceptable, and discouraging seeing as you can't attend this gym without dealing with Craig. So, for those who value integrity and decency, you won't find it at Manic Training.

I've been a member for over a year, and this is without a doubt the best gym I've ever joined. Why?…read more The people. The space. The vibe. The offerings. The responsiveness. The community. The people who work at Raintree often remember my name, welcome me in, and help with any issues that come up for me. The people who work out here come in a range of ages and body types, and are friendly and thoughtful about helping keep the space nice for whoever is coming in next. The space is well organized into sections that feel private and very functional. The yoga space is very zen. There are a few hangout areas that include couches, or tables and chairs, and feel very home like. The recovery room is quiet and dimly lit. There are several spaces with weights and weight machines and each have their own personality. The track is perfectly located to make it easy to include the sled and/or a warm up or cool down lap along with weight lifting. The vibe is consistent and reminds me of being in a spa. Not hooty tooty, but rather, like I have a rich friend who has invited me over to their gym and is glad I've come over! The gym always smells nice and fresh, is clean and welcoming, and has good music on at exactly the right volume. It's easy to walk around as the paths to places are well delineated. And, I always feel like I belong. The offerings, responsiveness and community all resonate deeply with me. Currently I am focusing on prepping for the DEKA, and Raintree has classes, trainers and the equipment I need to prep for this. I am also working on becoming more centered and lowering my cortisol, and the yoga classes and sound bath class are really helping me achieve better sleep, less stress and more feeling connected to my body and heart than I have in a very long time. The variety of equipment and my amazing personal trainer, Kelly, have helped me achieve so many of my personal fitness goals without getting injured, including a 4 day back pack trip with some girlfriends while carrying 40 pounds. I am currently working with Kelly to compete in my first DEKA and to do a pull up. I will leave you with one last example to demonstrate the extra mile this amazing space goes to to help me meet my personal goals as well as to feel very cared for. The other day I came in and asked Chad how I could measure out 100 meters so I could practice for the DEKA. He told me he would measure it out for me. So literally, I went to my yoga class and he got my spaces all measured out and ready to go!

I don't know if I would give this place three stars maybe 2.5. Sorry but this gym is getting…read moreovercrowded and nobody who works here seems to want to clean shit or even fill the steam room bottle even when it's sitting outside empty. Take a hint people and also maybe pick up trash and hair and all the gross crap that's laying around the pool area and the gym and the locker rooms. And maybe get some air fresheners in the locker rooms they smell like a sweaty a-hole.