Spoke with a lady who was very nice. She said to come down and she would help. I get there and the…read moreladies behind the counter were so RUDE. Just because people are having a tough time financially doesn't mean you can treat them a certain way. I'll starve before I come back

After years of doing business here, the attitude of this new staff is a turn off. Not coming back…read moreor needing their service at al

This location is always friendly and helpful. This recent week Ann help me get a new loan for…read moreemergency. My email wasn't going through and we couldn't figure it out. She didn't lose patience with me instead suggested options on what I can do to be able to take a new loan. Overall Ann is very helpful.

I frequently go to the check city in silverado however I have gone to this location twice--first…read moretime was amazing! It was an asian dude and he was very helpful! Second time, makes me not want to go back here at all. This lady named "Krystal" genuinely has the worst service at all. She was so unwelcoming and rude. Don't get a service job if u cant **at the very least** give good attitude. I recommend going to the one at silverado than this one if it's possible. Place was clean though!

After having unpleasant experiences with the collections department last year at Cash Factory USA,…read moreI decided to give them another chance. I recently applied for a loan online using their website and was preapproved. The following morning, I received a phone call from a friendly and professional representative named Rachel. She needed recent copies of my pay stubs and was able to update my current address on her end, which was very convenient. While going over the contract, she encouraged me to ask questions. The funds were available in my checking account the next morning. I'm thrilled and delighted that Rachel turned my negative experience into a positive one by providing excellent guest service.

Attn; CEO or Rod Avery…read more My name is Matt and I called in to pay off my loan. I was answered by the rudest person Rene and James Ext 1323 and Ext 1321. They then proceed to tell me I was in breach of contract and why did I get a loan from Cash Factorry in the first place. This place is aweful and I will make sure everyone hears of my experience with CF. You guys are a joke to yourselfs and society. And Rene and James are he reason I am speaking my story to he whole internet. Ext 1321 and 1323. Listen to the calls. TERRIBLE CUSTOMER SERVICE

Ana Guerrero was a big help with my family. She really helped us. We was on our last struggle but…read moreshe really help me and my family make it thru this month. Thank you so much Ana for helping my family. Definitely gonna refer her and come back here again & again.

I have been a customer with USA Money Today Henderson for about 4 years now. Ana is my go-to girl…read more She knows what's she's doing and gets me what I need in no time. She's always friendly, and I'm grateful for her professionalism. Even when she's not in the office the customer service from her colleague is top tier. I wouldn't want to go any place else.

Keira helped me so much!!!! Thank you the best! I needed help with moving a loan and she was able…read moreafter the other person at another location couldn't

Call & ask if they cash personal checks, they say yes. Go there & they waste 30 min. of my time…read moreinside & don't cash it. Bunch of idiots.

Kristi was amazing! This wasn't my first time at Check City and both times I had the pleasure of…read morebeing helped by Kristi. She's friendly, professional, and answered all my questions with ease. If I ever need to go back I definitely will thanks to her.

Aaron is absolutely wonderful!! He is very professional and very helpful. I was done in 10 minutes…read more He deserves a raise!

Staff is amazing and really friendly. Always Able to help! Anyone that is in a pinch!!read more

I waisted 2 days with this company. After applying online with a 3rd party source I received a…read morephone call from Esmeralda asking about my inquiry. I told her I needed a loan, but in the last year I haven't been able to really pay my bills due to injury. I explained I am now getting in my feet and trying to fix things and need a loan until my settlement comes in. However; I have really bad credit at the moment. Instead of just letting me go, she proceeded to tell me that was why I had been sent to them and wanted to schedule an appointment. She told me all I needed was proof of income and a valid I.D. So I made an appointment with her and spent over 2 hours only to be told they needed more information to validate my income. I asked her if I had the individual, whom works for the government, write up a receipt/letter if that would work and she said it would. I went back the next day with the requested documents and spent another 2-3 hours only to be told they couldn't give me a loan because of my bad credit. Then as if to add insult to injury I found out a bit later that they did a hard inquiry on me. WTF!!! This obviously affected my credit and will for the next couple of years. What a huge waste of my time and left me in a worse spot then when I answered that phone call.

If I could give this bank 0 stars I would! All because of Flor the manager (hardly that) at this…read morelocation is. She has been a nightmare twice since I have signed up in May. They have made mistakes and will not correct them. I would not recommend this location or bank if all the managers talk down to their customers. I went into the bank to cash my cashiers check and make some deposits May 28th. Flors Cashier cashed my cashiers check I then deposited the cash that was handed to me in ATM in side their facility into my savings! Come to find out today, They removed the cash my Savings and are claiming it's a hold, because the cashier should have held the cashiers check because it's new account (I opened this account 3 weeks prior) Back to the call...Flor then says That the cashier "messed up" and should have held the check. And I said no one called me you guys just make peoples money vanish then she said that it was Loss prevention that did that! She argued that there was no way to remove the hold and I said I will be closing my account and she said Ok! Her vocabulary is of a 3rd grader if that and she is very condescending when she talks to you! I was so pissed at this point I asked for her manager, she gave me a name Nina and I said ok can I have her number and she said she doesn't have a phone number and only she can email her. I asked again for the email. I got the email and hung up! I called back and spoke with another rep Brenda and she transferred me right over to Nina! Waiting on a call back.

They helped me with my very complicated transactions from start to finish made sure everything went…read moresmoothly and error free good service, great rates, great people. flor and lourdes thank you for your help

Got a great deal on gold and silver! The guy up front was super nice, the service was quick and I…read morelove the flag he had out front too! I love supporting level headed business owners #TRUMP24!

Horrible management and they like to lie about the loans they offer that business wont be up for…read morelong. 2708750848.