After having unpleasant experiences with the collections department last year at Cash Factory USA,…read moreI decided to give them another chance. I recently applied for a loan online using their website and was preapproved. The following morning, I received a phone call from a friendly and professional representative named Rachel. She needed recent copies of my pay stubs and was able to update my current address on her end, which was very convenient. While going over the contract, she encouraged me to ask questions. The funds were available in my checking account the next morning. I'm thrilled and delighted that Rachel turned my negative experience into a positive one by providing excellent guest service.

Attn; CEO or Rod Avery…read more My name is Matt and I called in to pay off my loan. I was answered by the rudest person Rene and James Ext 1323 and Ext 1321. They then proceed to tell me I was in breach of contract and why did I get a loan from Cash Factorry in the first place. This place is aweful and I will make sure everyone hears of my experience with CF. You guys are a joke to yourselfs and society. And Rene and James are he reason I am speaking my story to he whole internet. Ext 1321 and 1323. Listen to the calls. TERRIBLE CUSTOMER SERVICE

If I could give this bank 0 stars I would! All because of Flor the manager (hardly that) at this…read morelocation is. She has been a nightmare twice since I have signed up in May. They have made mistakes and will not correct them. I would not recommend this location or bank if all the managers talk down to their customers. I went into the bank to cash my cashiers check and make some deposits May 28th. Flors Cashier cashed my cashiers check I then deposited the cash that was handed to me in ATM in side their facility into my savings! Come to find out today, They removed the cash my Savings and are claiming it's a hold, because the cashier should have held the cashiers check because it's new account (I opened this account 3 weeks prior) Back to the call...Flor then says That the cashier "messed up" and should have held the check. And I said no one called me you guys just make peoples money vanish then she said that it was Loss prevention that did that! She argued that there was no way to remove the hold and I said I will be closing my account and she said Ok! Her vocabulary is of a 3rd grader if that and she is very condescending when she talks to you! I was so pissed at this point I asked for her manager, she gave me a name Nina and I said ok can I have her number and she said she doesn't have a phone number and only she can email her. I asked again for the email. I got the email and hung up! I called back and spoke with another rep Brenda and she transferred me right over to Nina! Waiting on a call back.

They helped me with my very complicated transactions from start to finish made sure everything went…read moresmoothly and error free good service, great rates, great people. flor and lourdes thank you for your help

Not good, I paid my car loan off wanted to have a receipt sent to me, I have to go in to get the…read morereceipt

Eventhough this place is 15-20 minutes away from my place i always like to go to this spot because…read morethe ladies are so nice and helpful and they always go out of there way just to help ... dispite of whats going on in the world.. anay and daniela are always helpful, friendly , professional and kind. When i come in theres always a smile in there faces no matter what...

It's not fast and easy as advertised if they can't call your work to tell them you're getting a…read morepayday loan you're not gonna get it especially when it's a holiday weekend so how is that fast & easy?? Manager Janice

It is not fun to be short at the end of the month but thanks to the professional staff at Blue…read moreDiamond it is painless. Unlike most short-term lenders, you can borrow a few hundred for a week and not pay much more than an ATM other than your bank will charge. If you are short the last week of the month this is where you should go.

This company collects and sells your credit information. Do not apply or respond to junk mail.read more

What a poor experience! Dealing with Donna was the worst. She is highly unprofessional and plain…read morerude! I would not recommend this company to anyone.

This location has great customer service. I dealt with both agents...Janette and Martin. I…read morereceived good compensation for my vehicles.

BEWARE THEY REFUSE TO RELEASE MY TITLE…read more paid off my title loan in 2019 never got the title back because they said it was lost in the mail ive spent the last three months trying to get it released from the company but they keep lying and saying the DMV has it which is not true at all i've been there five times now and spoke to the highest manager. the dmv has instructed me that legal action is probably my only solution to getting my title back.

I have been a customer with USA Money Today Henderson for about 4 years now. Ana is my go-to girl…read more She knows what's she's doing and gets me what I need in no time. She's always friendly, and I'm grateful for her professionalism. Even when she's not in the office the customer service from her colleague is top tier. I wouldn't want to go any place else.

usa money today is totally awesome…read more great customer service. !!! very knowledgeable !!! the management team ( anna & hubby ) will work with you , 2 find the perfect loan for your situation.!!! very reasonable rates. !!!! cash the same day. !!! if you are running a little short on cash. give anna a call . let her know that you were referred by arleata james. thank you !!!! usa money today.

Poor service and sketchy for those that don't know, they don't give you your change back unless you…read moreask for it.

My Name is Frank Jones, Ive been a customer for years and just recently got a larger loan than…read morenormal, the two ladies that work there are great. Being respectful and responsible are two suggestions that I have for anyone that's a customer, Responsible borrowing and be respectful to the ones loaning money. Ive never had a problem.

James was super helpful, courteous, and easy to do business with…read more Hitting all the customer service marks!

Cash Kingdom has been a terrible experience for me. I believe the company uses high-pressure sales…read moretactics and that some employees behaved inappropriately toward women while conducting business. James pressured me into taking out a $3,000 loan that I was hesitant to accept. He repeatedly told me he had worked very hard to get me approved, making me feel obligated to go through with the loan despite my reservations. Throughout the loan, I remained in communication with the company regarding my payments. Despite that, they repossessed my vehicle. Since the repossession, they have been uncooperative and evasive about allowing me to retrieve my personal belongings from the car, which has only added to my frustration. Based on my experience, I found their business practices to be unprofessional and unfair.