Outstanding experience from start to finish. Stephanie kept me informed throughout the entire…read moreprocess and was proactive in coordinating everything with my insurance company. The team was flexible and met me locally for the replacement. Professional, responsive, and customer-focused at every step.

we have fleet of ford vans they have replace many windshields always have responded fast and awsome…read morework

I don't usually go on Yelp to review businesses such as this but I was blown away by the service I…read morereceived. From the initial phone call until the window replacement, I have never had anything be so easy in my life. They came to my workplace! They called when they said they would! They did a great job. Brendan was wonderful. I even called them back to tell them how pleased I was with the service. If my car ever gets hit by a rock again, I will know who to call!

Buyer Beware!!!!! They delivered the wrong glass, took my windshield off the car and broke it…read moremore, then they​ could not fix the problem in a timely fashion so I could use my car for established commitments. As a result, I needed to rent a car, something that I ONLY needed to do because of JN Phillps' failure to deliver the right glass. I asked them to compensate me for the car rental and Management refused. UNBELIEVABLE!!!!!

I needed a custom glass shower door for my bathroom. I called 3 contractors ( 1 recommend by the…read morebuilder) in early December. Citywide returned my call immediately and scheduled a person to come out that weekend to take measurements. He was there over an hour and a half carefully measuring the space to ensure a tight fit. I knew then I was in good hands. The quote came back at the exact amount I was told to expect by the builder. I happily handed over my credit card number. Citywide was able to order and install the shower door before I moved in, which another contractor ( who never called back after the first conversation) told me was impossible. Their work was flawless. They were very polite and professional and installed the door with no issues. I called a few days later to have them check for a possible seal issue and they sent a team out immediately. I could not have been happier with the service Citywide provided. I would not hesitate to hire them again. Don't look elsewhere, these people are fabulous. Shout out to Kelly in the office for her prompt and professional service as well.

Our home has several double pane windows in need of repair for fogging, one window that has 1 of…read morethe 2 panes broken, and many windows with missing screens. Not really knowing window repair lingo, I called and WOW- right off the bat I had a date for the estimate. She was friendly, knowledgeable and informed me of the entire free- estimate process. She confirmed the needed repairs, my address and phone, time for the tech to arrive, and stated again that the estimate is free. If the quality of the tech and work is anything like their customer service, Citywide is a going to be a double-5 star operation.

Rick and his crew are always on top of their game. They deal with the insurance company and they…read moreget the job done efficiently and effectively. Thanks for always taking care of everything!!!

I recently had my 2014 SUV detailed and it looked showroom new when I picked it up. Everything was…read morepristine! Carpets, doors, seats, tire/rims, exterior and interior! I would highly recommend them, not just for the great job, but because the team at Spindle City are courteous, professional and very helpful. 5-stars!

Wow! What a good experience. I had a cracked windshield and I was able to get an evening…read moreappointment in just a few days! This was amazing, as I didn't have to take off from work. I dealt with Brie when on site and she was amazing. She took care of me when I walked into the door until everything was all set. I overheard many of her interactions with others, and honestly she goes above and beyond to do what is best for each and every customer and she does so with professionalism and poise. She is a true asset to the company! I also chatted with her when the others had cleared out about how all cars get serviced before they leave for the day, the importance of customer service and how they try to give back to the community. It seems like my insurance company put me in the hands of an amazing company to get my windshield replaced! The technician took great care of the car and had it done earlier than expected. I was lucky my insurance covered this situation, but it seems like they try to work with customers to see what is the best value for replacing a windshield if there is going to be a deductible versus paying out of pocket with cash. They value their customers and their financial situation for sure. All and all, very happy with this experience! While I hope all my glass is in tact after future snow storms, I'm thankful for a stress free visit and wonderful customer service! Thanks!

never show up nor notified why, waited 5 hours, never rescheduled. No calls text to explain.read more

The worst service I have ever experienced. My insurance…read morecompany recommended them. I scheduled an appointment through the app, and about 15 minutes later, they charged the deductible. Then, on the final summary page, they said, "Sorry, the system is not working. Call us at ..8xxx.". I called them and scheduled an appointment for them to come to my home on Saturday at noon. I waited, but no one came. I called them, they said we found the appointment on the system, but it is cancelled!! By whom? she said. It is not written, but we can schedule another appointment in 3 days. It was a very unprofessional, rude, and disappointing experience.

Brought my brand new highlander to have the windshield replaced due to damage from hitting a bird…read moreon the highway. Everyone was nice but I was annoyed that there was glass all over the seats and dash when I got in it. I drove 5 minutes home and vacuumed the car only to have my wife point out there was a flat tire. Big screw in the tire from their parking lot. I noticed the receipt envelope said they vacuumed which they clearly didn't. It said they washed the windows so I looked... not only was it filthy with hand prints everywhere, but there was black tar looking drops all over my paint and windshield. Then I noticed the molding was all popped out on one side and you could almost see into the car due to a large gap (small but large enough for water to easily get in). So glass everywhere, punctured tire, tar everywhere outside of vehicle, molding broken, window has gap big enough to see light through it.