Had a great experience at the Galleria Macy's. Went shopping for a formal dress. I'm very petite…read moreand it's not always easy! Deborah was extremely helpful. She helped me select lots of great options very quickly and I walked out with something I loved!! Thank you, Deborah. I'll be back.

I have never experienced customer service this poor. I would give Macy's a zero-star rating if I…read morecould. On June 27, 2026, I purchased two perfumes. As part of the promotion, I was supposed to receive a complimentary Ralph Lauren backpack with the men's fragrance, but the sales associate forgot to include it in my bag. When I got home and realized it was missing, I immediately called the store. I tried the fragrance department multiple times, but the phone rang endlessly with no answer. I then called the customer service counter around 9:30p.m., just before closing. The associate told me, "I'm the only one here, I can't leave my counter, and I can't help you." I asked to speak with a manager, and instead of helping, she responded, "What for?" before placing me on hold. No one ever answered, so I hung up. When I called back, I explained that this was unacceptable customer service. Her response shocked me: "Well, I'm off tomorrow, so there's no point complaining about me either." She then put me on hold again, and once again, no one answered. I called a third time and asked, "Do you have any integrity to treat a customer this way?" Her reply was, "I'm off tomorrow, so talking to a manager won't help you either." I was completely stunned by the disrespect, lack of accountability, and dismissive attitude. The missing promotional gift is one issue, but the way I was treated is far more concerning. I will be returning to the store tomorrow to speak with management in person. Macy's should be embarrassed that employees believe it's acceptable to treat paying customers this way. This experience has seriously damaged my confidence in the company.

Wonderful service~always enjoy the Fragrance Dept…read more So many to choose from...they understand & are patient to allow you to try all of them

From my trip, this was the only place where I experienced poor service. On a personal note, I guess…read moreI should not be surprised that it happened to be at a Nordstrom. After checking their site, I saw a pair of shoes in the sizes I wanted to try available here, so I made the effort to drive on over. I knew what department to head to after seeing a directory and once I approached the area, I saw a woman behind the counter talking to a younger guy (late teens, early 20's) about non-work related stuff (concert tickets). I wasn't aware if he worked there or not but it took me a moment to get her attention. Once I did, she kind of looked me over and went to check stock in the back. She brought out a couple pairs, different colors, in one size although I requested two different sizes. She practically argued with me, saying these would fit, they run large, etc. so I shut it and just tried them on since I really wanted the shoes. I will say she was right, and they fit perfectly (I was running around all day so I wanted to wait after I was active for an accurate fit). She somewhat relaxed and I decided to look at a couple other styles of shoes of the same brand. She then asked if she could ring me up and I let her know I was going to continue shopping and if she could hold them for me. This is where her attitude changed back to the negative. Right then, I decided I was definitely not buying them from her. Shame since other associates seemed to return from break at this time who I feel I would have been pleasant to shop with but at this point, it was too late. Thankfully I found the shoes at another company where the service was on-point, and even though they don't make commission there, I was glad to give another business a sale. Even in a place such as Texas, Nordstrom still manages to fail in customer service (regardless of the department).

Oh, The Galleria! My ex-husband is from Houston and I've…read morebeen to The Galleria many, many times. In fact, I started going long before I knew my husband. My dad also lived in Houston and we'd often do shopping or eating at the mall. My daughter (who is now 30) loved (& still does) skating at the ice rink during the holidays. It's a magically fun experience. The Galleria is always incredibly decorated for the holidays. I still get to Houston 1-2 times a year and always enjoy visiting The Galleria. The Galleria itself has not only the ice rink but office space, two hotels, lots of places to eat, and shopping. The retail offerings range from shops like H&M, Macy's, and Nordstrom to high-end luxury shops like Gucci & Chanel. We were there just a few months ago and it was just as fun and exciting as my first visit! Gang, there are so many stores here. Like crazy amounts (a few hundred). It's very large and easy to navigate and of course gets extremely busy during peak times. A must-visit for locals and tourists alike.

Shopping can be hit or miss, and on this particular day, it was definitely a miss. My friends and I…read moreare dedicated bargain shoppers, and despite our best efforts, the Houston Galleria wasn't giving up any deals. With only about an hour before leaving Houston, our shopping mission was more of a speed run than a leisurely browse. Even without scoring any purchases, the Houston Galleria remains an impressive destination. The moment you step inside, you experience bright lights, multiple levels of stores, and a steady stream of shoppers that create an energetic, bustling atmosphere. Beyond shopping, the mall offers entertainment options such as its iconic indoor ice-skating rink, making it easy to spend an entire day there. One of the Galleria's biggest strengths is its variety. Luxury retailers like Chanel and Louis Vuitton share space with more accessible brands such as Banana Republic and American Eagle, offering something for nearly every budget and style. Whether you're on a focused shopping mission or simply window-shopping, there's plenty to explore...even if, in our case, we left empty-handed. The dining options are equally diverse, ranging from food-court favorites to sit-down restaurants like The Cheesecake Factory and Shake Shack to Chic-fil-a. While we didn't find the bargains we were hoping for, our fast-and-furious shopping adventure was filled with laughter and great conversation, and the kind of fun that comes from spending time with good friends. Sometimes spending quality time with friends is the best find of all.

Was pleasantly surprised to find this Marshall's close to the Galleria and plenty of parking on a…read moreSunday. Found some indoor / outdoor pillows for my parents to cushion their dining chairs that were really comfy. Found a few other items for our next trip to visit my madre & padre .Everyone seemed really friendly at checkout and luckily no lines and plenty of checkout staff. Prices were reasonable and would definately return.

I love wandering around Marshall's/TJMaxx/Homegoods. Unfortunately, my husband and I arrived here…read morearound 9pm and didn't have much time to look around before they closed. We came in searching for sneakers for our daughter and shockingly, we didn't see ANY kids shoes here. Odd. We took a quick look at some of the clearance racks in kids, mens and women's and nothing really jumped out at us. No contact with any employee so we can't comment on that. Luckily, new stock is always being added so we'll have to check back another time.

I had come in to find a pair of Quay glasses like the one I already have. I'm going to need readers…read moreand love my sunglasses! David was very helpful in finding what I was looking for we found one, but it was a bit larger, so I didn't get any. David was really helpful though. I told him I'd be back for another pair of glasses later. Ten stars for David and his professional attitude!

I was robbed at gunpoint here at 2pm on a sunny Friday afternoon, right in front of the entrance…read moredoor. Was told they don't have security on duty until 3pm.

April the store manager needs a personality and customer service class! I will not ever go back to…read morethis Burlington. It's dirty and the customer service made me walk out. I'll be writing to corporate!

From the owner: Head to Burlington, the hot spot for summer deals! Summer is here and the hottest savings start…read morenow. Stay on trend this season when shopping for swim, ladies, juniors, plus, kids, and mens. Finish off any look with name-brand beauty, accessories, handbags, or shoes so that you're in style from head-to-toe! Also, don't forget to browse our home section where you can save BIG on décor, outdoor, luggage, and more! Head to store to find deals you can't miss now!

Absolute filth. No restrooms. One with a broken lock which is unusable with the door staying open,…read moreand another with no toilet paper. Staff doesn't bother to check a thing. The family restroom also stays locked and not allowed in. Avoid this Target!!

Location: San Felipe Parking: plenty…read more Staff: went to look at Apple Watches to avoid the crowd I went @10:30 am. I was greeted by Megan and Jose. Both were lovely. Megan had a great friendly personality and went above and beyond explaining the items.

Neiman Marcus at the Galleria is classic upscale shopping done well. The store is spacious,…read morewell-organized, and the staff are attentive without being pushy. Selection is strong across fashion, accessories, and beauty, and it's easy to find high-end pieces you won't see everywhere else. Definitely a reliable stop if you're in Houston and want a true luxury retail experience.

I am shocked they have such a high rating. We shop Neiman's @ Clearfork and LOVE our personal…read moreshoppers there. We walked through 3 levels of this store was NEVER GREETED. You could not tell who worked there and who didn't. When we asked where the bathrooms were the ladies next to the Akris section seemed inconvenienced to help us. All they told us was it was upstairs, with no direction where to go once we got to the 3rd level. Their own director stated they had a women's bathroom on level 2 and did NOT have a bathroom on the3rd level. We tried browsing Akris, Akris Punto, the shoes, Veronica Beard, and L'agence with no acknowledgement. The ONLY department that even spoke to me was Alice & Olivia.