Very good customer service. Lot's of inventory…read more Competitive pricing Check it out if never been.

Erin helped us and she has amazing customer service, eye for color, professional demeanor, and also…read morehelped us find a cohesive look for my fiancé's wedding suit. Store had a great selection. Everything was well organized. Good sale selection also! Highly recommend!

Honestly, I work for a company that most of the women buy all their office attire at Torrid. I did…read morenot know much about the store till a friend of mine told me she worked there. So I checked it out for myself a few times never bought anything felt some of the attire was a bit costly but I was willing to finally make my first purchase here. Normally I would not buy anything here but my gf has a skin condition so I wanted to find her a wireless bra because she gets sores from wires huge ones and they get infected. Well one of the employees her name is Hannah who works at the Torrid at Meadowwood Mall and I had a falling out. I told her and was clear I want to shop at your store I mean honestly how many Torrids are there in Reno? ONE while the other store is just lingerie and I was NOT looking for lingerie. I needed a solid bra for my gf whom I came in with but she and I went to other stores. We did not find one that would be adequate for her! The first time I walked in the store Hannah and a few of her employees were pointing at me for one. They were laughing and I heard them talking about my girlfriend and I. Lets be honest here not only was that immature how am I supposed to feel comfortable buying anything with that happening. I did not go in the store to cause any issue I did not talk to Hannah did not look at Hannah and I did not buy from Hannah. I have every single right to look around that store! Well my friend left to go look for bras I went back into the store figured maybe I could surprise her because she was new to Torrid so I wanted to show her the sunglasses and some of the dresses. Did not know they also had bras in the back. So I went into the store again only this time the same thing was happening and an employee came up to me new me by name how strange I have been in this store a few times but never in my life seen this employee how would she know? Then she says to me you need to buy something now or leave you cant spend time with Hannah like oh really so now I cant browse anything. Prior to her walking up I was in the bra drawer looking for a 38D did not see a single bra size and honestly I could have ordered it online but the employee did not help me with that order instead its like buy something or go before I throw you out really throw me out? I get that these employees are friends of hers but in no way shape or form should I have been subjected to such rudeness it was not only childish but I am a customer in the store unless I am causing an issue and I was NOT! I filled out a poor review for Courtney then a couple days later Miss Hannah filed a civil order which states I can no longer go into Torrid to shop. The order states that she got in trouble because of me and that I filled out a poor review for Courtney well Duh they were bagging on me laughing, pointing, I could hear them saying discriminatory remarks etc etc did not care still purchased the bra and I left the store to go to my vehicle. I did not hang around but I did sign up to be a loyalty member which was also in the civil complaint that I signed up as a loyalty member and that I also was carrying my gun. Nevada is an open carry state but I did not have my gun on me no weapons are allowed in the mall yet the order states I was bringing one in there store total lie. I am to a point where I am about to get a lawyer and SUE Torrid and its employees for emotional distress, harassment and a whole litany of other things. Honestly, so what I dated her awhile back coming into the store does not make me a stalker I came to that store with another woman to buy a bra that is it. Just as I have a right to file whatever survey reviews that is my right as the customer and basically I got told that I filed a bad review on her coworker. Now how would she know this unless her coworker and her are harassing me that is personal information I am a customer nobody should know what kind of review I leave! With that being said two of my friends were shopping back in December and Miss Hannah decided she did not like them and told me she was going to also file a restraining order against them and call the cops. So anyone I know now cant shop at Torrid because they will either be harrassed, threatened or served with a protective order. Most of that protective order states how I was in the store and they got in trouble. Well I hope they did for harassing me they may not like how I look or the fact of whom I am but I am still a customer and I made a purchase of 50 something dollars for ONE yes ONE plain black bra.  Honestly, not sure how they could want to promote her or anyone on that crew to an assistant or store manager given the fact that this is how this employee acts. So you hate me you do not have to talk to me or look at me but I have a right to shop in Torrid and that right was taken away by someone all because what I filed a review that was not so nice against her employee who was basically rude to me? Might need a lawyer for this one!

Honestly I hate giving this location a 2 star because my girlfriend absolutely loves Torrid and we…read moreusually always have a great experience at any Torrid we visit but sadly this just was not the case on this trip. This was the first time we had visited this Torrid and we decided to stop by to see if they released any cute Christmas items and plus they were having a sale. I will now list the problems that we had and why our experience went sour: 1) the lady working was really rude. Like I know they get tired and I'm sure it's frustrating dealing with people all day but she was beyond rude and made the whole experience awkward to shop. 2) Normally the cashiers at Torrid fold your clothes and place them in the bag but the cashier just threw them in the bag all bunched up...it's like we spent a good amount of money and we don't want our clothes wrinkled as Torrid is not a cheap store 3) the clothes were not very organized and it didn't seem like they go back and make the clothes look presentable (example: the underwear section at other torrids usually have the underwear nicely rolled and separated, this one it was all thrown in there and a huge mess. The store was empty and they had just opened so it's not like someone had just did it and we got the after math...they opened the store this way. 4) the sales weren't ringing up correctly and the cashier didn't want to try and fix it and wanted to just charge us normal price but I refused as the whole reason we went in was the sale but she proceeded to still try and convince us to pay normal price. We will more than likely never come back here and we'll stick to our local Torrid where we always have a great experience

I am only giving this place 2 stars versus 1 due to the wide selection they had in everything…read more(clothing, shoes, accessories). However, customer service was HORRENDOUS. After showing the sales representative that helped me; an email that reflected my online order was ready for pickup, they said it was delayed. Even though they had the items on racks they continued to say they couldn't offer those goods as an option to choose from. I even asked them for more details since I drove about half an hour for the pick-up and shared how this was a waste of time & effort (I would just order for shipping at home) without the hassle of reps/sales clerks that lack experience and customer service.

Thank you so much, Xavier!!! You were extremely patient, helpful and kind. Checking in on me while…read moreI roamed around aimlessly before check out has not gone unrecognized. I had a bit of a chaotic and confusing transaction due to ordering online; Xavier was completely clear on which directions to take and how to accomplish it so that I didn't waste my time coming into the Galleria. Thank you for checking me out, Maria! You were as kind and patient in the process.

Stopped by during their moving sale. Picked up a cute beaded bag with a beaded strap. Should I keep…read moreit or gift it??

Lily Rain is an awesome shop in Rice Village! Manager was so helpful! Looking forward to shopping…read morefor a winter outfit!

I love going to DSW whenever I need any type of shoe, because I know they'll have what I need…read more I am always impressed with the scope of options available. From sandals to heels to boots, I always get what I need. The staff is helpful and I'm impressed by how there are always multiple staff members ready to assist. The shoes also vary in price, with a range of brands. I was able to get some nice boots that exactly fit my mental vision with no hassle. A place that blends quantity and quality.

I didn't actually look around the store but I did order online for a pick up. It was an easy in and…read morean easy out. She double checked my shoes to make sure they were the same size and then she confirmed numbers on my email order. Got some jibitz for my kid's Crocs and used a coupon which made it only $4-what a steal! Easy parking at the shopping center and a clean store.

Walked in for the first time, not going to lie it is predominately black, but hey who cares, I…read morefound a few gems, they have really good things if you look, and dig, 4 stars is because of how awesome it is and how you find things that you wouldn't find anywhere else, the reason it is not 5 is because of the cleanliness of the place, I would compare this to a Burlington Coat Factory, Sears and the suit side of Macys. Lots of hats, jewelry. The only thing I didn't LOVE was there were awesome suits for plus size women but hey! what about me? I like a good long jacketed suit! I walked out of there with a satin white dress with black polka dots, the bottom right below my knee, skirts out, WOW. I will definitely be rocking this at the neck horse race. Thank you K&G. Went to the counter, it wasn't that expensive at all and they hung it up, and put a plastic cover on it! I am used to this at Neimans or Saks but here ? That is going above and beyond the guy was so nice, a little quiet but could tell I was the only white girl in there he could have been rude but he was great, treated my dress like it was going home with him and treated me like a long time customer which I will be from now on! management: Thanks to whomever helped me, 4/9/16 at 6:54pm. Also just called to try and find the name of the guy, and Darius answered, I explained the guy, he could have easily said that was him after I said I was leaving a great review, but he didn't, thank you for your honesty sir.

Very well laid out, and staff are helpful. Great selection of suits at reasonable prices.read more

My mom loves the Gucci brand! I've purchased a couple Gucci shoes and did not feel they are the…read moremost comfortable shoes but they are iconic! My Mom purchased her first black sneakers and wanted to stop by. Mauricio greeted us as we browsed the shoes. He eventually pulled a couple sizes for my Mom. With her favorite color being pink, she really liked the pink Gucci shoes. The leather is extremely soft and she decided on the white version sneaker. His service was exceptional and my Mom now has her second pair of Guccis thanks to Mauricio!

I was relieved to see there was no line outside because they usually have a long wait time. We…read morewalked in and had someone help us within 2 minutes, so they were pretty nice and attentive. The store is pretty big, and they had a nice selection of items. We were looking at the jewelry, and the person helping us was really fast when looking up information about item availability and getting different sizes for the ring we ended up buying. He was very nice, and was even making conversation with us about a trip we have coming up because he's going there too. He definitely made the experience better since sometimes the staff at luxury stores are pretty rude.

It is a nice store with few nice staff, but no customer service from the manager. She is there not…read moreto solve any issues, but to back up the store policy unapologetically in a very cold cold way.

I remember my first visit to Banana Republic. I was in D.C. visiting a friend in 1988. The store…read moreback then was an amazing adventure. Cloths that could be worn in the backcountry because they were made well. You could get away with a Crocodile Dundee look in any city back then. It was "campy" in the City. Today it's just like Gap or the like. Crappy made clothes good for one season and never outside. The store remade itself but never renamed. They ruined the brand. This store is poorly staffed. My wife and I walked in and browsed for ten minutes without a greeting. I could see three people chatting it up behind the counter. You can't wonder how they don't notice a customer in an otherwise empty store.