I tried to support this small business by purchasing front rotors, but I ended up getting scammed…read more The parts I received were not the right parts for my car. Essentially Steve, tried to sell me something much cheaper parts after promising the parts I ordered were available. When I tried to return them, the store refused to give me a refund even after I agreed on 35% restocking fee. This is not how you treat customers, especially those trying to support local businesses. I will never shop here again and will make sure to warn others about their shady practices. STAY AWAY!!!

the new owner Steve is a real life ahole!!!! I've been…read morecoming to this place for over 12 years and have always been treated like family. Manny the owners father, was a great man and understood how to do business. i will no longer use this place for parts. ill just go to rockauto.com and order the same exact parts for a way cheaper price. yeahhhh I recently found out that Steve got rid of the riverside warehouse and claims the warehouse is in la, lmao!!!!!! JOKE no thank you STEVE!!!!!!!! Bring Manny and Alex back

Wow what amazing customer service I was helped by the wonderful young man named Dylan He really…read morehelped me out with my concerns. Even though they don't provide that kind of service here would definitely come back to him

Sergio, is one of the managers here, and he helped me out. He knew exactly what to do when I came…read morein with my old battery to get a refund on the core charge. I'm very surprised by his professional attitude, customer service and great work ethic. It's refreshing to have a nice experience. I hope y'all are taking care of him over there cause he's an invaluable member of y'all's team!

I walked into parts authority needing specifications and help for a vehicle and the employee named…read moreTony I believe I want to give a shout out to Tony he's awesome he had great customer service a very honest and and it wasn't trying to get over on me told me the truth about thing and which I needed and help me not just with fast steadiness with with great customer service the guy needs a race thank you

For parts yes, just watch you purchase void... my husband went in to buy a battery, the sales car…read morecharge his card then voided it. Because my husband decided to use a different car. We that void never happened almost $200 was charged & not refunded. I went in to speak to them in person to straighten things out & get my refund... The manager at the time ( German) was rude when I explained to him what happened & I needed the refund... he asked for the voided receipt, & I showed him that it did get pulled from my account. Even showed him a letter from my bank that it was deducted from my account. After 20mins of him looking through their books, called corporate... he came back rude & said it doesn't show in his system. Asked for my # & said corporate will call me. Also asked to take a copy of the receipt... well I didn't wait for that call. I just let my bank handle it at this time. Manager was rude as hell (German) to me like as if I stole from him. I told him yo go back & check his cameras. There he'll find his thief.

Thomas the manager is a dishonest person avoid coming here i came to return a front suspension…read moreupper lower control etc i didnt wnd up using i knew it was a 30% restocking fee as it states in the contract. But this thomas days its a final sale because in the contract says all body parts is he been serious since when is the suspension consider a body part this guy is a joke will never be coming back avoid this place i should have listened to the reviews even his guy in the front desk said its a 30% restocking fee just wait for my boss to give the refund what a thief Thomas

love everyone here! the staff is hardworking, friendly, and honest. They got a huge range of…read moreinventory and I will be coming back many more times

Everyone here is SUPER nice, helpful, and all around cool and knowledgeable. THANK you for my first…read morebut wont be the last experience . That Yellow Car Tho ! Cheers Guys Thank you !

Good supplies great people. They're very knowledgeable and are willing to try to figure things out…read morefor you if you need a little help.

man man man!! this guy can get you anything * don't want to…read morewait for delivery? wait bout an hr and your parts there! * beats competitors like oriely's/auto zone/napa parts/pep boys this dude is the man the first time i bought from him not one of those competitors had a right cv axel for my 2016 mazda 3! i just went today to find a strut that thise places had told me itd be a 2 day wait... i called him he said come in 30 mins!

A month ago my alternator went out on a 2014 Corolla. I tried shopping around but couldn't find one…read morecheaper than $300 so I bought it from autozone. After I told my dad he said "You got ripped off" So i tried looking again and found this place. I called the guy and he was super nice he said he had one refurbished for half the price. I was reluctant at first but my dad told me to just give it a shot. I went and bought the part for $150 and my dad helped me change it out. Its been a month and the car has been running PERFECT. Thanks again to the guy working the front desk he was super helpful and gave a great price. Will definitely come back when I have something else I need to get for my car.

Jacob was really helpful. Great attitude and even offered to assist with installing my windshield…read morewipers.

Auto Zone #05578, Riverside, CA Re: Rosa cashier…read more PCI #491940 To Whom It May Concern, Today on Saturday, August 23, 2025 at approximately 5:00 p.m., I visited AutoZone store #05578 in Riverside, CA, to exchange a blinker light bulb for my Jeep. The service clerk who assisted me on a prior visit had sold me the incorrect bulb, so I returned to the store seeking an exchange for the correct part. When I explained the issue, a woman from behind the counter came forward to assist. After looking at the bulb, she insisted it was the correct part. I explained to her that it did not fit my vehicle. Instead of working with me to resolve the situation, her response was dismissive and unhelpful. I left the store feeling frustrated, unassisted, and dissatisfied with the service I received. As a customer, I expect AutoZone staff to provide accurate information and courteous service. This experience fell far short of that standard. I am requesting that this matter be reviewed and addressed so that future customers do not experience the same treatment. Thank you for your attention to this matter. I look forward to your response. Sincerely, Claudia Gonzalez Bikerdoll2@yahoo.com

You just have to laugh when the lead Yelp review for DeMello is from Tony K in 2023. He writes "We…read morelive in a society where customer service is a thing of the past...especially after Covid. You often have to wait an hour to talk to any person...never receive call backs...status emails are no longer provided...and there is absolutely zero accountability for poor services..." Well, DeMello has delivered exactly the opposite of everything this guy said line by line. Ordered over $12k of product (bumpers, shocks, sliders, etc) April of 2025. As of today nothing has been completed with my order and as many before me have been saying - this guy just can't deliver! Have called, written, and texted Jason DeMello more than 20 times and all I ever get is no completion date or finished product. Completely unprofessional operation and recommend not spending any of your money with these knuckleheads - unless you want to pay for something and never actually get it. I've had to request my bank try and claw back the deposit money since the response from them has been zero.... Give this place a COMPLETE PASS!

I've been holding off on writing this because I'm not trying to flame an independent business, but…read moremy dealings with Jason Demello have led me to believe that he is truly a con artist and I want my money back from this thief. I ordered a bumper on 10/28/24. Yes, 2024. As of today that's 444 days. Almost 64 weeks. Website says 4-12 weeks for production, for what it's worth. Anyway, I follow up on 3/7/25 (more than 16 weeks later) for an update and request a refund if the bumper hasn't moved into production yet. I'm told "Bumper is currently in the cut and bend stage, welding is next. Should be done soon. I'm sorry for the delay." Great. Longer than advertised lead times, but so it goes. Stoked to get the bumper. Two months pass with no update and no bumper. Starting to get annoyed, I follow up on 5/7/25 with a refund request. No reply. Follow up again 5/22/25 and he asks for my order number, which is at the bottom of the email if he wanted to scroll down. Fine. Months pass. Still nothing. Follow up again 8/6/25. Nothing. Again on 8/8/25. "We were over whelmed by the number of refunds we have encountered in recent months, due to underestimated lead times and we are sorry. We are addressing and refunding them in the order they were received. I will update you as soon as I can." More months pass. Nothing. Another follow up on 10/15/25 asking if they can process my refund already and just get "Sure can". Still nothing. Follow up again on 10/29/25 "I understand. Please understand I'm doing everything I can to make this happen. I have numerous people all wanting it back yesterday. I'm doing everything I can to make everyone whole. I may have some this week. " Follow up on 11/7/25 "I understand. I have to go in order for who asked first and who is the oldest. I'm going as fast as I can, I should be able to this month" Follow up on 12/2/25. Nothing. 12/4/25. Nothing. 12/12/25 "I'll check with my list tomorrow and see where you are at on the refund list. I paid a couple off last week. I think you are coming up next ". Follow up on 12/15/25. Nothing. Follow up on 12/19/25. Nothing. Follow up on 12/21/25. Nothing. Follow up on 12/22/25. Nothing. Follow up on 12/23/25 "I'm Sorry we have a long list of refunds and I'm going as fast as we can to refund them all. You are 3rd on my list right now." Follow up on 12/29/25 " tried but it didn't happen. Looks like I'll have funds this week." Guess what I didn't get? Follow up and follow up and follow up. You get the picture. Lies lies lies. It's now the middle of January 2026. Been dealing with this fool since October 2024. Dude is truly a con artist and I'm not convinced he is actually capable of producing anything. Avoid purchasing anything from this criminal at all costs.