An odd circumstance led to the BIOS on my laptop getting severely corrupted resulting in no access to the login screen. Tried every possible online-suggested solution including restarting with a recovery USB drive. Nothing worked. Brought the laptop in to TL Computer Repair in the morning and picked up the completed repair that same afternoon. Cannot recommend Carlos highly enough. Friendly professional, very reasonably priced, service. read more

Had a nasty Ransom virus and Carlos the Tch guy got it handled. Responsive, fair prices. Easy to work with.

Couldn't be happier with the service we've received each time we've brought a laptop to TL computer repair. Carlos is super friendly, provides excellent service and his prices are very reasonable. If your computer is out of warranty, bring it to TL. read more

Very responsive, reasonably priced and great to work with - have assisted us with both laptops and desktops, PCs and Macs

Carlos was awesome and super quick. I had two laptops to get fixed and he did it in under two days for around $300. (Others had quoted me $500-650). And I had some interesting issues. Laptop 1 was just a Dell latitude 7490, average laptop, which had battery and memory issues. But laptop 2 was a super nice custom laptop I bought from a semi sketchy reseller. A Dell XPS 9530 w i9 processor, 32gb DDR5 ram, Nvidia 4070 graphics, etc. I was worried there was spyware somewhere on it, but it was great great hardware, so I wanted to wipe all the software and all the firmware from the device AND all the individual components, even down to the code managing the rgb keyboard etc etc. Carlos did it all, and reinstalled everything including a new windows 11 pro license (so I could get the bitlocker encryption they offer). And texted me as soon as it was done. In and out super quick, very satisfied! read more

I rarely use compute repair service because I had previously experienced over charging and take them forever. This business were able to resolve the issue and repair my desktop within one business day. read more

I was looking for trustworthy computer repair shops and came across TL repair shop with many good reviews. I read through most of them and decided to give the owner a call. I explained my problem to him, and he was very patient and even gave me a guess to what he thought might've been wrong. I came in the next day to get it officially checked, and he came to the conclusion that my type c port was integrated into the main board. He then gave me another shops contact info, saying they could most likely help me. He didn't have me pay any diagnostic fee, which I thought was great, considering my only current issue was a battery issue. If you're looking for a honest, truthful repairman, Carlos is definitely one the most patient, honest technicians I've ever met. Definitely recommend! Thank you Carlos! read more

i had a kaltio wih a bad speaker.The speaker potentially is a major repair since the design has the speaker mounted inside the lalptop, not the edges. As a resuolt the cost to repair due to time would be more than the laptop is worth. Carlos verified what repair would be required, and recommended it not be performed due to the cost. He would not accept any money for his time looking at the laptop. He was not required to work for free, but did so. Who could ask for a better repair shop? read more

Refused to confirm whether or not there was water damage on a desktop PC. Asked if it was a gaming PC because "those have a lot more parts and it will be more expensive to take it apart." No, gaming PC's do not have "more parts". This is a scam shop. Don't give them your business. read more

Highly recommend Carlos. He responded to my request for a quote right away. I dropped off my computer and picked it up the same day. A super nice man and his price was very fair. read more

Having been around PCs since the early 80's, I could pretty much tell that the battery in my wife's IBM clone had died. I've changed batteries, added peripherals, and expanded memories over the years but I'm pushing 80 now and neither my eyesight nor my hands are all that reliable. Based on a friend's casual recommendation, we called TL after swatting away a couple other estimates that seemed pretty outrageous to me. The owner listened carefully and agreed that my diagnosis was the one to check out first. (Agreeing with me exhibited excellent judgement, of course.) Knowing the rough price of this battery and approximate amount of labor necessary, his estimate was quite reasonable. So we dropped it off, then hustled back about 36 hours later, repaired and working like new. And the final price as at the low end of his estimate! Fast, efficient, and reasonable. I wish all businesses were like TL Computer Repair! read more

So far, so good. Left my previous place due to unprofessionalism and charging customers anyway to misdiagnose. Glad the service here matches the reviews. read more

Carlos has kept my Mac in perfectly working order for years. He's cleaned out malware when it got infected and repaired tech stuff. When my email was down, he fixed it for me and replaced parts. I don't know what I would have done without him. He's literally a life saver! He's excellent and gets it done on time for a very reasonable fee. Carlos has integrity and is trustworthy. He's also kind. read more

They were very responsive but zi decided to buy a new lap top given t h e variety of possible causes and justified costs. Quick action but did not eventually go there. read more

Wow, just WOW! All checkboxes checked for this business. Response is phenomenal, service is exceptional, quality of work is DYNAMITE! I had exhausted all my antiquated moves on MS DOS, googled whatever other "could be" issues... and accepted that I seriously do not have the time and patience for this. I should have done myself a favor and saved all of those hours and called this business days earlier. Just all around great, and prices are soooo reasonable!! read more

As someone who is tech savvy I've never taken a laptop in for repair before. After spending a lot of time trying potential fixes...I finally gave up. Carlos quickly found and resolved the problem. My experience was great. I would definitely return. read more

We absolutely adore TL Computer Repair! Carlos's dedication to fixing your computer and doing it in a timely manner is impeccable! We have gone to him for many of our computer and hardware issues. Every time he came to the rescue:) He truly cares to get the job done right! If you value your computer and need it to be fixed, look no further! Keep his business going by going here and no where else. Carlos is honest, reasonable, and reliable! We pray that his business continues to soar higher and higher! read more

Excellent! Quick and very knowledgeable! Fixed a complicated issue. Thank you! Will us in future read more

Amazing Service! We will always go here for any computer needs! Fast, efficient, considerate, and honest!

Carlos is very knowledgeable and does the diagnostic quickly. Great communications about the problem and cost. Highly recommend for computer issues. read more

Carlos was able to troubleshoot a hardware problem I had with my backup Asus laptop. I knew it had a failing hard drive (SSD), but he determined that it also had a bad connector connecting the hard drive to the motherboard. He copied some files I needed from the failing hard drive and saved them onto my USB thumb drive, and replaced the drive with a new SSD. He also reinstalled the operating system. He also gave me some great advice about buying a new USB video camera rather than trying to fix an intermittent issue with the built-in video camera, which would have been very expensive because it would have required removing the screen to get to the camera. He has very excellent computer repair skills, and for a great price. I'd give him 10 stars if I could. read more

Don't waste your time anywhere else for all your Mac/Apple needs. Way better than the Apple Store. Carlos knows his stuff - he is fast, fair & affordable. No games. I called my sister to share his info, and she told me "I've been going to him for years - you should have called me!" read more

Carlos is a very friendly and helpful guy. He is really sweet and transferred my documents. Thanks Carlos and I would recommend him

extremely pleased by the quality of the service and how quickly my dead computer was brought back to life had such a reasonable expense. Will definitely will do business with TL when I have future needs Walt. read more

Another five star, highest-possible-recommendation review from someone used to fixing his own computers. I'd invested about as much time & energy as I could spare on a damaged laptop, then brought the rest of the job to TL Computer Repair. Carlos immediately diagnosed the problem, ordered the part, and had the machine back in my hands in short order -- all for an extremely reasonable fee. He's a total pro who eminently deserves his great reputation for superb professionalism, communication, and courtesy. Whether you find computers baffling or just don't have the bandwidth to deal with microscopic pentalobe screws & fragile plastic ribbon cables, TL Computer Repair Shop is an amazing resource... read more

Carlos Luna must have been waiting his whole life to be able to open his computer repair shop in San Rafael CA. He loves to tinker with electronics, knows his way around every make and model that I know of, and has collected decades' worth of parts. T.L. Computer was recommended to me by a neighbor, and I was not disappointed. Mr. Luna was able to guess, without even opening up the inside, what was most likely causing problems with my old laptop and make an estimate as to what repairs might cost - and he was right. My laptop was ready for me in a week and worked better than it had in years. read more

Carlos was absolutely terrific! He transferred all of my data from my old laptop to my new laptop, quickly and at a terrific price. Although I live in San Francisco I'll be using TL Computer Repair for all of my future needs. read more

Just amazing! My 2015 Mac Laptop stopped charging due to it needing a battery change. Seeing the great reviews, I called and Carlos told me the cost and that he could do it. That was good enough for me. I came in around 4pm, Carlos asked for password, my basic info, and that he would have it finished by the next day. Done, on my way. He gave me a call the following morning that it was ready. So quick! Handed him the cash and all was perfect and in working order with my laptop. No problems. If you want it done quickly, with no fuss, call Carlos at TL Computer Repair Shop. Mainly, support your local small businesses! read more

Carlos set up my new computer in record time with no fuss although jumping through the microsoft office hurdles was a nightmare. He is pleasant and easy to work with an never made me feel stupid for my lack of computer agility. I definitely recommend him. read more

What do car mechanics, plumbers, dentists and computer repair guys have in common? You really need to find a good one if you want to avoid big problems. I'm good with the first three, but since my go-to computer shop closed due to a retirement I've been skating on thin ice for two years. I have to admit to practicing unsafe computing, plus being really impatient. When the machine tells me it's doing something please wait, I figure it will just have to finish that job next time I turn the thing on. Carlos Luna's shop is proof you can still find the real thing in Marin. But you do have to look past the big malls to get there. He knows what he's doing and is really forthcoming with information. My computer is a small-form gaming item that is very compact, but the problem wasn't hardware. Rather, I had corrupted the operating system with my impatience and whatever else, so nothing worked. Carlos saved all the files and settings, re-installed the OS and had it humming a day later. Great guy to know, has some 20 years experience, and his prices are reasonable. But mainly I'm sure he will fix the machine, rather than mess it up even more. read more

Always able to fix my old computer no matter what the issue. Wonderful company to work with.

I went to TL computer shop to attempt to revive an old Jaz drive that wouldn't fire. Carlos attempted to help me even during COVID. After the first regular attempt didn't work, he kept the drive and attempted to get it to work in multiple environments. When all was said and done, he didn't charge me because he was unable to solve the problem. Honesty and transparency mean that I'll be back. read more

Carlos quickly fixes computers with great customer service at a fair price.

Carlos is by-far the most talented computer expert I have ever encountered (and I'm 61-years-old). Once again he did a fabulous and rapid job for us seamlessly transfering pst files, contacts, and folders from a very-old version of Outlook to a newer one on a different computer. He is able to do things no one else has been able to do for us. I used to teach college-level PC classes, so I can do most things, but transferring Outlook pst files, folders and contacts from one Outlook version to another and/or from one computer to another is not one of them. Over many years, I have never been able to find a person, besides Carlos, who can do that. In the recent past, Carlos also has been able to recover files from a corrupted drive that even the techs at the college where my wife works couldn't accomplish. Carlos can diagnose and repair problems others can't. If you need expert computer work done quickly, efficiently, and at a good price, Carlos at TL Computers is, without question, the best place to go. read more

Carlos has been fixing my computers since 2017 - and hands down, he is the BEST IN MARIN COUNTY! I'm no novice to PCs, and when I'm stumped, Carlos has quickly figured out the problem & got it working - sometimes within hours. Excellent!! read more

Just adding another positive review for Carlos and TL Computer Repair. There's a reason why all his ratings are 5 star. This is my second experience with him (see my previous review) and I just feel fortunate to have found him. I hope I won't have another need but if I do, he will be my choice. Highly recommend for integrity, value, and overall great customer service. read more

Maybe y'all know this already, but they don't work on iPhones (cracked screen) even though iPhones are mentioned in some previous reviews. FYI. read more

Can't be happier that I found Carlos! If you're looking for a company that isn't looking to overcharge you or try to add unnecessary charges, while giving you quality work, then look no further. I brought my most important memories yo Carlos.. He was able to recover and save everything for me! He spent far more time on my project than expected and feel like he UNDER charged me. I had to give him a good tip! I can't recommend this place enough! read more

ANOTHER FAILED DRIVE---ANOTHER 5-STAR REVIEW! Last year Carlos replaced the failed hard drive in my wife's all-in-one PC, and I left a 5-star review that ended with the claim that Carlos *also* knows how to repair *Macs*. Well, now I have proof! The hard drive of my 2015 27" iMac failed, and I brought it in yesterday. Carlos opened it up the same day and confirmed it took a standard 3.5" drive. He recommended a specific replacement (Western Digital, Black) and I had it overnight-shipped from Best Buy. Today, 24 hours after bringing the iMac to Carlos, my iMac is working again, and with a faster drive that has double the capacity of the Apple original! All it took was a few hours for me to reinstall the complete system from my Time Machine backup, and now I can work again! Carlos charged so little money for this life-saving repair that I felt compelled to tip him $50. I know I'm just repeating myself, but THANK YOU, CARLOS!!! read more

I spilled coffee on my MacBook and it shut down for a few days. Carlos cleaned the liquid and checked my parts and so far so good! Carlos was very quick, responsive, and helped fix my laptop in the same day. Highly recommend! read more