Brilliant Connectivity has been fantastic to work with. They are extremely knowledgeable and…read moreclearly experts when it comes to networking and technology infrastructure. What has impressed me most is the level of personalized attention they provide. They really take the time to understand the project, think through the details, and develop a thoughtful plan rather than simply recommending a one-size-fits-all solution. They've been incredibly thorough, responsive, and helpful in explaining the different options and making sure everything is designed correctly from the start. You can tell they genuinely care about getting the system right and creating a solution that will work reliably for the long term. I highly recommend Brilliant Connectivity to anyone looking for a knowledgeable, detail-oriented, and thoughtful networking professional.

We realized one of the most important decisions for our new home was choosing a whole home…read morenetworking system with lots of capacity and capability. As a consultant, I work from home and my wife works from home most days, so we needed a great system that accommodates lots of video calls, as well as home security, entertainment, a growing list of indoor and outdoor app-controlled devices, and strong wifi access for friends, colleagues, and family who stop by. And we also know that, in the future, nearly everything will need to be connected to the network. After weeks of searching for a solution, we discovered Brilliant Connectivity, which designs and installs Ubiquiti Unifi networking systems, the finest high-performance networks and wireless products on the market. Daniel G, the owner and founder, is a senior IT expert with deep knowledge and experience using Ubiquiti products to create customized networking solutions for his clients. And his installer, Rafael, did an excellent and clean installation that covers our entire house, upstairs, downstairs, interior and exterior. It is our pleasure to give Brilliant Connectivity our highest recommendation. Thanks to them, we have a home networking solution that meets all of our needs, and there are no more frustrating IT glitches and time-consuming DIY fixes to deal with. Thank you, Daniel and Rafael!

Another good experience with First Tech Networks and John Jiang…read more He installed a Doorbird entry system for us a few years ago and it was malfunctioning. John responded to my emails on a Sunday evening and he even power-cycled the system for us, which temporarily restored functionality. John contacted Doorbird on our behalf; happily, Doorbird were able to make a remote fix for us.

Well, what can I say other than WOW. John installed outside cameras about 9 years ago. Today he…read moreupgraded our system. He told me it would be so much better because day and night would be in color meaning nigh time would be much clearer. I believed him but I was skeptical. WOW was he right. John is HONEST, RELIABLE, AND makes absolutely sure you want to make changes AND makes absolutely sure you are happy with results. Thank you so much John.

Worth every penny, and I'd hire this team again in a heartbeat. I even recommended them to…read moreneighbors in our complex going through what I was. My problem? Xfinity kept telling me the "new" box was going to easily pump wifi through my whole house. It never worked and we had multiple dead spots in our house, where wifi never reached. We ended up trying several things, included a second network setup using Google Nest routers. That also didn't work great and we suffered for years. So finally got fed up, and I called BATH and told Ari what the issue was. He gave me a budget, which I bristled at, at first. Then he walked me through a likely fix, which involved a couple routers networked so that I had independent wifi running on both floors of the house but on the same network. The tech came by and was super nice, and walked me through what they were going to do. I was cautiously optimistic. When they were done? I almost cried at how well everything ran through my house. They even set me up so I had ethernet directly to my gaming PC, and direct into my TV and Xbox. I have not had a single issue since (beside Comcast caused outages), and have blazing fast wifi throughout the house (I pay for the gigaspeed Xfinity). I'm finally utilizing the speed as sold to me by Xfinity. Thanks so much BATH. I really appreciate it. I was super impressed with the emails, the invoices, techs being on time, and just the overall professionalism. It was worth the extra few bucks.

I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Justin did an amazing job at our house! He installed a wall mount TV…read moreand sound bar. Took away 15yrs of old wires like a wizard. He went above & beyond to make sure we were happy. The next morning we had trouble and it was what they call a bad brain on the TV. ( not his fault) exchanged it for a new one the next day. It has been almost a year and everything is working perfectly. He's a definite keeper!!! Thank You Justin

Justin was super responsive and we had the work completed within days of my request. Super pleased…read morewith the outcome and would highly recommend Jacopi Designs.

I've worked with Kurtis for years now on a couple of different fronts. On home internet, he's been…read morecritical in designing a system with multiple access points on different floors so we've got consistent strong internet throughout the house, which is old and therefore has lots of rooms and lots of plaster walls. He's also sourced and installed several TVs for us over the years, including most recently recommending and installing two frame TVs and updating the surround sound so everything sounds theater quality. He's trustworthy, responsive, respectful of the home and does great work. You can't go wrong with Kurtis.

Kurtis and his team did an outstanding job on our home theater installation. I got quotes and…read morefeedback from 5-10 competitors, and Kurtis' plan was the best and his proposal was extremely fair. I was looking for someone to partner on the design and deliver high quality, fast work, minimizing damage to the walls. Kurtis and his team nailed it on every point and I will hire them for my next project

Submitted a request for quote/more info on Oct 16th and to date Oct 30th have not received a…read moreresponse back. Yelp quotes response time of 24 hours ------------------- Update: received a call within a couple hours of my post. The gentleman apologized for not getting back to me sooner and we discussed my project and he pointed me in the right direction. I need a contractor to come out first to do what I need before having AVI come out.

I was interested in MSB products but I wanted to listen before making a decision. MSB guided me to…read moreTony at AVI, who welcomed me with his positive, enthusiastic vibe. Together we arranged a couple of demos of the DAC I was interested in, so I could listen over time and get a good feel for what it had to offer and whether it was right for me. He is a fun, fascinating guy whose genuine passion seems to be to expose his customers to the best audio equipment available and then gently guide them with recommendations that fit their budget. I ended up buying through him, and I am very happy with the decision... I highly recommend both MSB and AVI - both businesses are first class. Thank you, Tony!

Alan is one of those guys that you meet that on first blush may seem like he's selling you a lot of…read moregear you don't need. I'm a former technology journalist and he had stuff I hadn't heard of. I ran his gear past people in the know who said "yeah, that's good." A sidenote: Sometimes Alan is slow to get back to you on phone or iMessage. He's booked solid. I don't like it any more than you do. But in the bay every single good professional is like this, because they are inundated with calls and need to do in-person evaluations to do a good job. I wish the world was easier too guys. Sorry. Alan did a giant (119") 1080p surround sound installation in my loft in Oakland late last year. It was costly, and Alan worked with me to bring down said cost with explanations behind every bit of rational and actual links to what he was getting. Alan also let me use gear I already had, which meant that the actual installation itself was quite confusing to look at at the end. I was furious, and not particularly nice to Alan afterward thinking he'd broken everything. No, what he'd actually done was an intricate, cost-effective amp/ethernet installation, built through the *ceiling*, leading to my aged receiver, to the speakers I had provided. In essence, if you know stuff about a/v, once you bring in someone's potentially bashed-up gear into the situation it effectively is a gamble to see what will work with what. Alan not only made it all work, including with a receiver that I would frankly describe as aged, he recommended the right places to save money to still have the effect I wanted - an awesome home theater. It came out looking and sounding amazing, and more importantly removable. He taught me in a non-condescending manner what he did and why he did it, and made a clear promise (and actually booked time to) fix any problems. There were no problems. Any anger I had was that I didn't understand how it worked and the only criticism I could give was Alan didn't leave a manual of his work. Alan is not cheap. Alan is also - and I use this term very rarely - an actual artist. He wants the thing to look and sound perfect. I just hired Alan to do a second job he has not started yet, and he talked me OUT of spending $3000+ on a new projector screen and $2000 on a new projector, telling me to keep my quite-adequate plasma screen, as it'd be just as good. I am sort of a gadget/network person and know what I'm talking about. If you want a cheap guy to do an okay job, don't hire Alan. Don't waste is time. He will charge what he charges for the gear at the price it comes out at (if not cheaper, and believe me I've checked). If you want someone to put down some cheap CAT cables and some HDMI cables he found on Monoprice and Amazon, give them a call. Alan is an actual professional who knows a lot. I take umbrage at anyone claiming Alan "focuses on dollars more than customer service." My own personal experience, even when I was not the most calm (calling him at 2:30am GMT from England, where I was at the time of installation), is that he cares more about customer service than most A/V people I've run into. And knows more than them too. Overall, what you get is the closest you can to professional at a consumer price. It's not cheap. It never will be if you want something that'll last, sound good and look good. If you want constant download speeds/constant signal throughout your home, Alan is going to find *what will do it.* To S.B.: I do not know specifically what equipment you were left with by Alan, however I have spoken to him about the networking gear he uses, which (I used to sell WIFI/WAN/LAN gear commercially) is Unifi/Ubiquiti gear. This prices much the same as a Netgear Nighthawk/high-end ASUS router, and gives superior service all around. Alan is not just a guy who knows things about audio/visual, he is actually very smart and knows about networking gear too. I do not believe you were sold a $1000 router. I imagine you were sold a $1000 setup which would cover your entire house. The WIFI never really working properly? Not really sure. And if it's 5x the price of a Mac airport - your comparison point - I'm gonna go ahead and say your knowledge on networking product is deficient. That's an $84.99 or $184.99 router, and if you're using that as a comparison point you're not buying a Netgear Nighthawk, Asus AC87U or Unifi AP AC - all of which are on the upper end of the routing scale and are the only routers a real professional would use. If your new guy used these as your comparison points. If you want your signal and your download speeds to be consistent and the signal to be constant across the house, you need good gear. This is not cheap gear and Alan is not a "cheap" provider who "just gets things done." I've got no fiscal benefit in having him around. I choose to spend tens of thousands of dollars with the man because he's just that damn good.

You may note that Alan hasn't had a review on here for many years. That's because his business has…read moregone down hill fast and things are not good. We've had multiple AV professionals in our house over the years and we've also had Alan. There is a major difference between the two. Cutting corners, sloppy work, and long delays are the norm. Not to mention he will put a lien on your house and threaten you with legal action if things don't work out. Trust me. Avoid. At. All. Costs.

Matt is absolutely marvelous! I called because I could not open my QuickBooks and he solved the…read moreproblem over the phone in 5 minutes by asking me to restart my computer. Such a simple thing I forgot to do in my panic. Thank you Matt - I'll be in touch when I need more computer help. Great value!

I worked in a tiny office so when it comes to tech support we need to contract out. EBTS was a…read moregreat experience. They came quickly and fixed our printer issue that arose when we transferred internet services. I recommend their services 100%!