I was treated in the ER at Salem hospital for a mini stroke, waited for a ride for 3 hours, but…read morenobody showed up. When the hospital called, they said it would be another hour, so I walked to the Grand Hotel. I was lost, but they helped me; they called me a cab and had me home in 15 minutes.

Arrive on time. Driver kept postponing arrival when I called the main office. They were not able to…read morehelp me.

Wasn't seen here but I want to thank and commend Ms. Lori who worked the front desk on Monday, June…read more15th, 2026. She went above and beyond to help as I was navigating my next locations. The ease of relieving my stress ina this moment must have been felt and she didn't hesitate to assist although it may have felt like nothing to her, it was the exact help I needed. Thank you again

Had I 1:15 appointment. Got here and told me I had 10% copay which I was fine with and then she…read moresaid it was $100. The online site said visits were $200, so my copay should have been $20. Then my 1:15 appointment turned into 2 hours in the waiting room. Everyone in the waiting room was complaining about how long the wait was and how they should've gone somewhere else.

The staff were kind, responsive, and conscientious in quickly following through on important things…read morelike faxing orders, making appointments, etc. My provider was kind, intelligent, and appropriately hippocratic in her decisions to intervene, medicate, etc only when necessary. My entire visit was under $400 which included blood work and important referrals. For someone paying out of pocket this is a very good value in my opinion. The quality of my experience here contrasts so starkly from other experiences that I really needed to encourage others to consider care here!

When my cough was getting increasingly disgusting over the course of a week, I did a virtual…read moreappointment with a provider through my insurance, but felt like I needed the peace of mind of an in-person visit. ZoomCare fortunately takes my insurance (Providence), so I made an appointment for the next day. I teach communication skills to health care providers so am usually not too impressed when I have to interact with the health care system myself - but I had a great experience at ZoomCare! I was shown into an exam room as soon as I walked in, and I saw Erin, a nurse practitioner; she was empathic, warm, and collaborative. She shared her thoughts and recommendations regarding my options and asked what I wanted to do. We decided on a chest x-ray; she immediately printed out a referral form and they sent me over to Salem Radiology after a minute-long check-out process. When I got home, I was able to log on to ZoomCare to see my visit summary and notes, and there was an option to email the provider if I had any follow-up questions. So glad this place exists - hope I don't need to go again anytime soon, but it's good to know that it's there if needed. 3/20/23 update: I was back with another issue and saw a different practitioner, Joe; had yet another excellent experience (well, as excellent as a visit to urgent care can be). I didn't have child care so brought my toddler along with me, and they were 100% cool with that. I needed a prescription and was dreading rushing to a pharmacy with my daughter and trying to rush back home for work, but they had what I needed on hand, so no extra trip needed! (Note that it's not a fully-stocked pharmacy - the last time I was there they didn't have the OTC and prescription stuff I needed, but fortunately they did this time.)

We have been patients at the Keizer location for seven years. Our doctor is great and very…read morededicated to his patients. This is a smaller clinic, but we've had to wait long for our appointment. The lab can be backed up at at times take awhile to get in and out. They have labs and x-ray available.

Miss Vetter, P.A. is awesome. Greets with a smile and listens with her heart. I could not be more…read morepleased with this care provider. Thank you.

Not a very good experience. I agree the front desk support…read moreis not there. physically mocking you as they make their phone calls. Also, a lot of construction, Doctors refusing to see you when you are 9 minutes late. when, they have the entire block torn apart, and you have to wait for the flagger's to let you through the intersection. I am floored, that they are so inflexible, when the entire building is empty, now i don't wonder why at all, is the entire staff is not very accommodating or understanding. i don't think i need someone that is so insensitive helping me make health decisions for myself. Will go somewhere else.

Had a wonderful experience taking my 80 year old mother in today for her 2nd dose of the Pfizer…read morevaccine. Went smoothly, she didn't have to wait long, they kept things very safe and they were friendly. We are thankful for this clinic.

Great job, they came out within an hour and completed the job in approximately 1 hour. Professional…read moreand friendly, even funny! I'd use them again in a heart beat! Thanks Caleb!

I have gone here for many years but the quality of care is declining every year. Medical Assistants…read morewith attitude and doctors who make you sign a pain contract and then they breach the contract repeated. Try someplace else. They cut me off cold turkey from my antidepressants because of the confusion with the staff. I'm shopping elsewher.

Alyssa and staff are great! My family loves them and I wouldn't consider going anywhere else!read more

Dr Alyssa , her assistant Brenda and her staff Stefanie and Rachael just to name a few are the…read morebest of the best , from the kind smile and welcome when you arrive through the patience they have listening to any and all of your issues and concerns at your appointment to there follow ups , referrals and called in prescriptions , they simply are at the top of there game. I have been to 20 - 30 doctors in my lifetime and it does not get any better then these guys / sorry these girls ( in my case ). I am speaking from experience. There is no need to go anywhere else. If you become a new patient you will be as fortunate as I.

Oscillates between three stars and higher, depending on one's perspective. I took a bad fall and…read moreneeded stitches. Just walked in, no call ahead, and they had me in an examination room within 30 minutes with an able and courteous nurse. One D.O. was on duty and had to bounce around between patients, putting out brush fires--I get that. Dr. Brown has a jokey bedside manner, which I dislike intensely, but I was civil. He seemed capable when he focussed. Dr. Vallejo (sp?--he seemed of oriental extraction) examined me the next day for possible neurological damage and had an efficient and dignified bedside manner. When you don't laugh at Dr. Brown's silly jokes, he seems to acquire an animus. He had his nurse remove the stitches and said over his shoulder that if any were left in place, "they'd just fall out." In fact, I did have to remove some missed stitches when I got home. I have been told by other professionals that forgotten stitches, once wetted, can become deep infection courts. Cost was only a little over $265 for three visits, which I consider good value. However when I checked out for good, I told the receptionist that I would settle all charges right then. She told me I was paid up with them--but I got a $65 bill in the mail some days later. Probably just a failure to explain their SOP, but leaves a bad taste.

My dear roommate asked the day before if she could get her finger x-rayed the next day and they…read moresaid that they were available all day. We show up the next day and they in fact we're not open all day for an x-ray. It closes at three. I hope other people know that so they don't have to waste their time.