I had a busted light and my mechanic recommended me to come there to get my replacement light…read more They have customer parking lot which is very important cause they are located in a somewhat hectic area. As I came in I was very pleased to see that the store was really spacious and the staff was super polite. They took care of me right away and even gave me a nice discount as a courtesy. I will definetly make sure to come back to this store if I even need anything for my car in the future. My past experience with the larger auto part stores were very impersonal and the staff was usually not very helpful do it was a breath of fresh air to have such a great experience in a auto parts store as I had here. I definetly recommend anyone who needs auto parts to come here instead and see for themselves what great customer service looks like for once.

My first choice when in need of car parts! If they don't have it they will get it for you in…read more2days!!! Friendly and very knowledgeable staff ‼

GREAT PRICES; Friendly Service. I order parts for my job…read morehere frequently.

For almost a week now, my mechanic has called multiple times in regards to ordering a part for my…read morevehicle. Whomever the dispatcher was, sent the wrong part out twice. On Thursday we heard that Steinway was out of stock and that the part would come in from maspeth. The part never came. A phone call by the mechanic was placed in front of me on Friday and we were told the same thing, that it was coming from maspeth. I called for myself to explain the issue and was told there would be an email being sent out and that I would get a phone call the following morning. Instead I had to call, and I spoke to someone. Only for them to tell me they don't have the part and would have to order it from North Carolina. Thanks guys. Not.

I would do zero stars if I could this place is ridiculous. They open at seven thirty I go in to buy…read moresomething and they say we don't clock in until eight can't help you. Well, there's a guy in the back. He clocks in at 8:30 can't help you what in the hell is going on here. I hope corporate reads this. These people need to be fired.

Came in for windshield wipers and they did an install - The service was fast, friendly and…read moreinformative.

No matter how desperate you are - do NOT take your car here for an inspection…read more Owner 'Matt' agreed to squeeze us in. They barely looked at the car And it passed with flying colors. We drove around the block and parked for restrictions. While we were sitting there -less than 10 minutes after driving it away from this garage- someone pointed out our tire had a bubble! A very dangerous undrivable condition. When I went back to Matt, he said that was not an issue, and he was correct to give us the inspection sticker. Obviously it's not. I would have been better off finding someone not squeezing me in so we could drive the car today. And Response was so offensive he doesn't deserve our patronage.

This might be the first review I've left for a non restaurant business but had such a good…read moreexperience with United that I felt compelled to share. I'm not a big car buff and regular maintenance, inspections etc always lead to me being slightly unsure about what the service entails, what it should cost, wondering if I'm being overcharged etc... in the few auto shops I've been to over the years, there seems to be an unwritten "no questions" policy -- apparently we're all supposed to be auto experts. All the above is why I was so delighted by my experience with United. I was able to schedule my inspection with a quick and pleasant call. They took me in on time, conducted the whole thing in under 10 minutes and had me on my way. They were pleasant and kind and didn't seem so in a rush like other auto shops I've been to. They're family run which is nice too. Go check them out, you'll be in good hands!

The employees called me ugly and a b*tch and insulted literally every elderly person in the…read moreneighborhood for not staying up with the times... but let me start from the beginning. I was sold the wrong car battery. That was discovered at the mechanics with the old battery already removed, they asked me to carry the heavy battery back to the store though they eventually relented in picking it up but I still had to walk back to buy the CORRECT battery, which was $100 more expensive and a different price than they had quoted me on another day. What should have been a speedy transaction caused me to miss my appointment. I became upset with them. This was partially fueled by my having heard from multiple parties that they were unscrupulous and uncouth. Still, I like to see the truth for myself. When I went back to get a refund, they returned less than the amount of the purchase (discovered later) because the worst of them, a surly, unkempt vagabond-looking sort, and ironically, the one who called me ugly, threw the receipt at me. Of course, it didn't reach me; it was a piece of paper. In my many years of purchasing products at stores, I've never encountered a more unprofessional set of employees. I believe it's a franchise, and I guess they feel entitled to treat me, anyone and everyone that contradicts them, like the sc*m that they are. They bullied the elderly lady in the house next door, a woman who lived in that house for her entire 80 years; they may have antagonized her to her death. They would not stop parking in her driveway. When she passed away and the house was sold, they continued the same savage behavior with the new owners. When calling corporate, we first called other Napa's... one Napa employee referred to them as NASTY. A former employee recommended against buying from them. Long Island City mechanics do not shop at their store. Their store is dark and dirty. They took forever processing the incorrect return, and they insisted on verbally abusing me the entire time - in a personal and debased way. It was so over the top, I stopped being mad myself just to observe with amazement several grown men verbally abusing me for a solid five minutes, with such low intelligence, such lack of self-control, such lack of neural development that it was indeed a scientific curiosity. Needless to say, I do not recommend shopping there.

a very good auto parts store in steinway that always has parts and whatnot for my 2020 honda accord…read morein stock at a fair price compared to the dealer cost. i notice that when i went to pick up front and rear brakes pads , tune up parts and a few things , the gal behind the counter showed me the different part options and prices and no pressure from her to get the more expensive parts but i did any way in the end . over a good chain auto part store for domestic and international car parts and accessories including those strong smelling air freshners and ugly looking car mats. 4.stars on my yelp meter.

I took my car to the pep boys at 2633 East Tremont avenue in the Bronx yesterday to buy four tires…read morefor my car. I was told it would take 2 hours and this was after taking off time from work. Literally 5 hours later I discovered that my car was done on my own because I saw it out back - no one told me anything. It was hardly anyone of them than myself in the waiting room all this time and I heard loud shouting and arguing going on in the repair bays so I have no idea about the mechanics or their mindset. Frankly I have zero trust it was done correctly or that the tires were ever even balanced the way that they were supposed to be. I'm going on a very long drive up to New Hampshire and back this week and when I called their complaint line was told that someone would get back to me in 48 hours - but I need to have this actually addressed so I can have the tires that another location removed and balanced and put on properly by Monday morning. No promises are being made to me that this will be done in time or how that leaves me if I am driving long distances on tires not properly installed or that they will take any responsibility for shortened tire lifespan. I'm extremely dissatisfied.

I got excellent service at the 21st St (Long Island City) Pep Boys for my older car on two…read moreoccasions recently. The first was installing a tire and the second was more comprehensive work. On both occasions, Rey K. was the customer service rep. He communicated everything about the repairs up front and offered a fair price. The work was done efficiently and expertly using high-quality parts. I think it helps if you take advantage of their computerized system and order your repairs on the website, then call ahead in the morning to make sure they have the parts, before you go there. I've had only good experiences at Pep Boys.

You know you can go other places and get crappy service and not leave with a smile on your face but…read morenot here. This father-son team treat you like you want to be treated as a customer with a friendly greeting in the enthusiastic attitude. Bring your needs for car parts over here and you won't go wrong

Worst place ever. The guy behind the glass needs better customer service skills. When I called the…read morelady on the phone told me to come down to pick up the headlight bracket, so I drove almost 45 mins to get there and then the old man behind the glass can tell me if you don't buy the headlight we can't sell you the bracket. It's 2 different parts I don't understand why I needed to buy both part. I end up leaving and I called Honda paragon which was nearby and I should have done this in the first place because the dealership had it in stock for the same price.

Not the first time, but for sure will be my last time in at this Autozone location. Both management…read moreand the employees make you wait as if they don't want to help. You can be standing there next in line and they will start another task having you wait. They will walk around you without a care in the world. Poor customer service. Poor customer service.

Talk about bad customer service I called them five times only to have them instantly put me on hold…read moreI ended up going to arch auto and got my new battery right quick not even

Fast service, good warranty, part arrived when he said. Highly recommend this company.read more

I needed a starter and the shop I normally go to was closed. I had driven by here many times but I…read morethought that they only supplied auto shops and not the general public. I decided to stop and see if they would help me. I walked in to a very small cluttered office. I was about to leave when Sergio who I later found out was one of the owners asked me what I needed. I explained my problem and Sergio said he could make the repair. In less than 10 minutes he had my car jacked up on the side of his building and the work was under way. In an hour the work was done and I was on my way. Fast personal service by the owner, I was impressed. I found out that Sergio has been rebuilding starters, alternators and electric motors for over 40 years. If you ever need electric work on your car this is the place.

Walked in to browse the vehicle selection only to find myself in the midst of an argument between a…read moremiddle aged woman and the manager of the dealership (I asked who he was). Not sure what the argument was about but the manager's behavior toward the woman and the things he said to her were completely out of line. It's obvious he has no respect for women so I could never, with a clear conscience, support this business. I turned around and walked out. There are plenty of dealerships that would appreciate a hard working woman's dollar.

Given one price and magically when it comes time to buy the car, a magically $4000 appears…read more Yato wonders "why the sudden price increase when it comes time to pay?" Apparently the online price was incorrect, although I confirmed it with 4 different people. Waste of time. Do not go here. Go anywhere else.