Had serious issue with my jaw after cleaning. Called several times Had one checkup after. Told to…read morecall if issue continue.. several calls no response. Made report with my insurance company, Texas Dental Association, and the ADA. Two months, same issue!!

I've been having my dental work done here every 3 months for the past 2 years. Good experience with…read morethe staff and my cleanings have been as expected. I have been totally pleased with my experience.

We're in the middle of a very expensive transaction. Not sure we can go forward. The Denton is…read moreawesome the people are great but unless you have $50k+ and messed up teeth you're probably not going to be able to go through with procedures.

New to the area and Timberlake Dental is very upfront and honest people. Made the transition to a…read morenew dentist very smooth. Detailed in every description and willing to answer any questions you may have. The front desk lady is super personable and on my second checkup even gave recommendations to questions I had about the area last time I was in. Just goes to show they truly care about people more than just for business.

Cleaning of my 4 on one lowers and 6 on one upper dentures is never straight forward operation -…read more Dr Nick was awesome! I will definitely go back to him again. Support and office staff all very nice and professional. Job well done... Very satisfied.

Despite good detail dental work, I stopped coming to this facility years ago because AFTER paying…read moremy bill in full of $5000. (Crown work) according to their "dental treatment plan" they said I owed an additional amount. I found it odd because I had paid everything already out of pocket. Fast forward, recently my new dentist was out on maternity leave. I was at a time crunch. Therefore, i returned to Denton Smiles and saw Dr. Tran again. They supplied me with a complete and detailed "treatment plan" including x-rays. Again it was several thousand dollars. I'm a senior citizen living on a small fixed retirement pension, but am serious and responsible about paying my debts even if I use credit cards. Again this time I paid punctually 2 large payments over a few thousand. Again, after a month of having paid my bill (treatment plan") and dental work was completed, mysteriously i was billed an additional $200. dollars. Now every week i receive a harassing text of owing $200. I have called, I politely emailed and texted. But no answer or response. I requested a meeting with their accounts manager to show them a copy of their treatment plan and the payments I made that paid it in full. No response not even out of courtesy! Total I paid this practice $10,000 ! All to Denton Smiles. Their behavior can put responsible paying patients with good credit into a debt collection agency that ruins their credit! CAUTION: This facility does not keep their word nor respects their own treatment plans and bills they provide to patients. Even when you pay in full out of pocket and clarify insurance doesn't cover it (which they already know) they'll look for a reason to bill you a month or two AFTER you've already paid your bill in full. These are deceptive practices squeezing additional money out of responsible patients and worse ruining one's good credit. Months later, I am still waiting for the appointment to settle the matter.

Absolutely love the staff from the reception to the dentist. Bianca (the hygienist) , no comparison…read moreshe was amazing! Attentive, very thorough and quick

Booked appointments for myself and my daughter (2) they took me back to my room and did the whole…read morerun around X-rays and what not. Brought in a doctor before cleaning my teeth? Was told I would need a deep clean by the doctor without them even attempting a cleaning which is what I booked the appointment as. They didn't even put my daughter in a chair or even get a look inside her mouth so they changed her visit to a "happy visit" then said they don't usually see them until they are three (could have told me that before allowing the appointment) so instead of $150 it would be $125. I paid $398 total and then was told it would be an additional $87 total get my teeth cleaned. Complete scam!!!! They shouldn't have even charged for my daughter's visit since they didn't even see her. I didn't get a teeth cleaning and all they offered was a refund of $175. Will never go back their system is completely broken. Everywhere else they clean your teeth and then have the doctor come in and check things out. Had that been the case maybe I would have rescheduled for an additional cleaning appointment. Worst process and terrible business strategy. All they care about is money. If they don't see two year olds I should have been made aware at check in not after I paid $150 for her visit.

Lack of quality care. During my visit on Wednesday, the dentist was training another student, a…read moreDDS, and I heard him say that in 2019, tooth 32 was marked by Dr. _____ to be watched. I immediately note 2019 ???? I've been going to Vanilla DDS regularly since 2015. During my visit on Wednesday, he showed me a big dark cavity at the base of my tooth, then he said the good news. No root canal needed. However, it does need a crown as the solution. I've been telling them for years that I've had a bad taste in my mouth, and they said nothing about the cavity they knew was growing on tooth 32 since 2019. They left that decaying tooth in the back of my mouth until it needed a $900 crown instead of a $50 filling. I've also had other major work done with them. Not a word. Stay away! Unethical at the minimum, evil at most. I literally don't know what to say. No, I have to add this to my list of ways to avoid being taken advantage of.

Friendly. Attentive. Genuine. Wholesome. Exactly the kind of place you want to go for years on end.read more

Great, friendly service from all. I've been going to them for over 5 years and I highly recommend…read morethem.Ive had a last minute problem with my tooth and they helped me out. Great quality of teeth cleaning, and care.

I moved to Denton the summer of 2023 and searched for a dentist. Dr Berger was highly rated. He is…read morethe best dentist I've ever had. And both of his dental hygienist's are also the best! Office is staff is awesome. wish I could give a 6-star rating!

I love Dr. Pomerance and his office. Staff is always punctual, professional, and friendly. Dr…read more Pomerance is excellent. 10/10 highly recommend him to anyone

Everyone on the staff was very friendly and efficient. I saw Dr. Mangum for the first time and he…read morewas very knowledgeable and kind. Excellent!

i have been going to this dental clinic for 5 years and the staff is always extremely friendly and…read moreprofessional. my hygienist Cristina is encouraging and keen to my pain sensitivities, which makes it more than just a bearable trip, it's something i actually look forward to! thank you so much denton family dental clinic for taking care of me and my dental health!

Great team. Making an impant for me . Excellent work fri everyone to teeth clening and fitting the…read moreimplant.

I had two crowns removed due to one being cracked and one having a cavity underneath. The dentist…read morehurt me bad. I left with more pain than when I went. I have a hole under my tongue that hurt so bad I could not eat. I went back the next day and he said it was caused by a bur from his tool. No apology, just said I don't need antibiotics. It's been two weeks and the sore is almost gone. Just waiting for my permanent crowns to come in. Scared to go back. Hope he doesn't hurt me again.

Everyone at smile workshop was extremely nice. I have never went to a dentist before where everyone…read morewas just extremely friendly. I was a bit hesitant at first because of the review I was reading, but I went anyways to see things for myself. They were able to do my cleaning on a Saturday and I was in and out. I would recommend this dentist to anyone in the denton area and I promise you want be disappointed at all. Thanks again Smile Workshop I appreciate all that you guys have done for next I will see you guys back in 6 months for sure.

Even though this is a corporate owned dental business, it is not ran like one. The staff is very…read morepleasant and the dentists are very knowledgeable. They worked very well with my insurance, and gave payment options if needed. They really watch to see if you have any pain during procedures and try to minimize it for you. This is our new dentist, and my wife and I have been twice, and had excellent service both times.

Great Expressions is corporate owned and operated and frankly, it shows. This is not the kind of…read moredentist I want to go to, so I am still looking. However, there are things that may make this worth it to some people. Your information will be in the system if you need to go to Great Expressions in different cities. That has to be a plus for people who travel a lot. Though they recently went down to only one a month, they do have Saturday options, which I initially found appealing due to my work schedule. I didn't enjoy my experiences here and won't be coming back, but that doesn't necessarily mean it wouldn't be a better fit for you. I was pretty surprised at some of the things I was seeing, so I researched other locations and see they run the same way with many complaints being repeated by patients in multiple cities. For me, that's not the kind of treatment I want. This location does have a great dental hygienist with a great bedside manner named Sam, a very nice front office person named Morgan and an office manager named Chad that will take care of things, fix them, handle complaints, etc in a competent manner. For that reason, and the potential convenience *others* may find in them being a corporation, I gave them an extra star. However, no one at this location (and I suspect any location) communicates very well, it's up to you to ask a lot of questions, otherwise nothing seems to make sense. As a company they handle insurance claims completely different from every other dentist and specialist I or my husband has been to in 16 years. For me, this was not acceptable and a very big factor for not returning. In order to avoid being overcharged or receiving incorrect bills I had to call constantly, and stand my ground depending on who I was talking to. Previous dentists have quoted and billed insurance the first time and that's what I expect. This one was initially billing as out of network because some other department wasn't on top of the details I suppose. I also dealt with some employees being extremely insulting and condescending to me on this issue and claiming I not only owed this additional money, but even more. Also in regards to insurance, they do not actually talk to your insurance when presenting you with the estimate. They also insisted my insurance covered an expensive treatment that I know they do not. They also tried to insist I would have to pay a fee on something that my insurance covers at 100%. Lying? Maybe. Negligence? More likely. Therefore I strongly recommend you be vigilant. Unfortunately, I know my insurance and normal dental procedures intimately, so I was able to spot issues very quickly. When I went for my cleaning I was there for an hour and a half and left without a cleaning being done. Unacceptable. When I declined to do the more expensive treatment and asked that they please do the normal cleaning that I was now several months behind on, the dentist refused and actually tried to cite legal reasons. Then the staff claimed my insurance would cover it at 100%. Both of these things are completely untrue. This is the only dentist ever who refused to give me a cleaning at all when I wouldn't give in to their high pressure tactics. Apparently, it's better to get no cleaning at all then get what I scheduled my appointment for and give them less money. I was also left sitting in the chair unattended for 30 minutes after this conversation occurred. That is just wrong and again, there was no communication to me whatsoever. This is when I knew I wouldn't be back after we completed the work we needed done. When my husband got his work done, I was shocked to see the dentist give him multiple shots immediately without discussion. I've never seen anyone administer that many, even for really serious procedures in really sensitive areas. I was wondering if it was safe, but mostly it was the lack of explanation that bothered me. When I went to get my filling, nothing was offered to me, not even a topical, and they ended up removing an old metal filling from 20 years ago which did not feel great. When visits are so inconsistent, it makes it difficult for me to trust the business. I'm sure there was a reason, but again with the lack of communication, leaving me to wonder what their deal is. There are more instances, three of which included an unacceptably rude attitude that should never be used with people, much less patients. However, Yelp only allows so much room. These examples were the biggest reasons for me personally deciding to look elsewhere, you may have a different set of standards. They were very poor communicators and I need to know exactly what is going on and their reasoning to be comfortable seeing an office in any medical field. Some people prefer not to know and just get in and out. I think a majority of these practices are by direction of the corporation more so than this specific location. However, I'm more than a number, so I won't be returning.