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    Todd Pinder - Baptist Primary Care

    1.0 (2 reviews)
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    Clay Primary & Family Care Center - Nasty doors need to was near door handles nasty will not be back

    Clay Primary & Family Care Center

    2.5(19 reviews)
    5.1 miWestside

    Terrible experience. I called the office 5 total times to ask an important life or death medical…read morequestion. The first time I was told to call the pharmacist. After going to the pharmacist in person Brandon, the pharmacist at Publix on monument informed me he was not comfortable giving advice on my medications because a controlled substance is involved. 4 times I called the clay primary care office and 4 times I never got an answer to my question or even a call back. My dentist in Claremont refused to move forward with my oral surgery which required full sedation until my Doctor gave the go ahead to combine all my medications with the one he wanted to administer. Which resulted in 2 rescheduled oral surgeries because an answer was never provided to the dentists office. Each cancelled procedure I was billed $500 for a missed specialist appointment, totaling $1000 in fees billed because I never obtained an answer from my Doctor at Clay primary care. Finally the fifth time I called I was able to speak to the office manager. I explained the situation, he hung up and called me back within 10 minutes. Thankfully my dentist did not just move forward because there was a severe interaction between two of the medications and I could have died. A few days later I was called by a young girl named Jazmine. I was told I had a balance due & considering what happened with my dentist I did not feel comfortable paying that and requested to speak to the manager. I was not only declined access to the manager but I was told it was MY FAULT that clay primary never answered my medical question & it's my fault my dentist wouldn't do the surgery without my Doctors approval. She argued back and forth with me as if she owned the practice. All while I'm requesting to speak to the manager. I have now called 4 separate times to speak with the office manager. All 4 times he is magically in a meeting, all 4 times I left a call back number and all 4 times I am still waiting on a call. The little desk clerks gatekeeper the manager and behave very petty and unprofessional. All calls have been recorded and it has all been brought to the attention of the Better business bureau, the healthcare complaint portal and AHCA. Jazmine is the absolute worst! I actually wrote a review already and had to delete the review and rewrite it because Clay primary has the patients they are actually nice to spamming 5 star reviews, all in a matter of 2 days. Which doesn't follow their review pattern at all. Terrible customer service and terrible healthcare

    Do not go here!!!! horrible you will die before they get your medications you. My husband went 5…read moredays without any insulin after calling 3 times and stopping in person and still had to fight to get it refilled. I myself have been 6 days without my thyroid medication because the pharmacy is not getting a response from the doctor. I went today to a check up for my refills and was never even examined or checked. what the hell do you pay an office visit for never did anything. I will be looking for a new doctor and will never go back.

    Todd Pinder - Baptist Primary Care - familydr - Updated June 2026

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