I was in need of dental work, and after-visiting a few dental offices I went to Aspen dental in…read moreSchenectady, N.Y. I discussed my health issues with Tracy Carey the office manager. I'm on heavy blood thinners due to heart problems and Tracy assured me they could handle my issues. She introduced me to Dr Birman who gave me a free exam. I needed eleven teeth removed for an upper plate and due to my health problems the office was in contact with my cardiologist in Florida. It was decided that the blood thinners would be suspended prior to the procedure and that only novocaine would be used with no sedation. Dr Birman did the procedure with no pain with his nurse Erica who explained everything going on during the procedure. In all my years I have never been with a dentist who is gentle and caring about his patients comfort. The dentist, office mananger, office staff and nursing staff are outstanding!! Not having dental insurance they worked out a great payment plan! Thank you Aspen dental, Balltown Road, Schenectady, New York for giving me my smile back! Mark R.

I'll start by stating that I chose this office because I have dental anxiety and I was able to make…read morean appointment quickly to limit the chance that I'd chicken out. I got an appointment the next day. I told them about anxiety and the assured me they can work with me. I went and got the initial X-rays and intake stuff done and the reviewed their recommendations. They were extensive as I've avoided the dentist for years, so I wasn't surprised. I made an appointment to start with a cleaning. They explained that they would do the cleaning in 2 parts, again because I'd not had a cleaning in a while. I made it through the first appointment and found the hygienist to be very kind, patient, and accommodating, so on the care part I was as happy as I'm going to be given my anxiety. I made an appointment for the 2nd half of the cleaning about 1 1/2 weeks later. As that appointment approached I got the typical reminder email. It asked me to confirm, which I did. Then I got a text to confirm, which I also did. Then a phone call the day before my appointment. I didn't answer because I was busy and presumed it was just another reminder. Fast forward to me walking into the office 15 minutes ahead of my appointment, only to be told that they won't see me because they hadn't spoken to me when they called to confirm yesterday. ZERO communication at ANY POINT that this was a requirement. I had already paid for services through finishing the cleaning. I don't have time to screw around with MULTIPLE responses to confirm. If a patient has been consistently late or been a no-show, fine, make them answer , but having already confirmed twice it is unacceptable that they cancelled my appointment. Additionally, they'd already billed my insurance, which I can't get back. They refunded my money, but they billed insurance for services that the didn't complete. If they're going to have a policy that you MUST verbally confirm, they NEED to tell you...not just cancel an appointment.

I had to have a broken tooth extracted in March of 2023 which my general dentist could not handle,…read moreso the dentist referred me to an oral surgeon (Empire Oral Surgery). The appointment required well over a month, and I asked if the healthcare staff wore masks while performing the procedure and got an equivocal assurance that they did. When I arrived for the procedure I found that all the staff at the practice were not wearing masks of any kind, and when I asked if the attending surgeon would be wearing a mask I was told that he would not (you can read my May 18th review of Empire Oral Surgery if you want the details). I know that there is no longer any law requiring that healthcare workers wear masks and that politicians have declared that the COVID pandemic is over, but the pandemic is *not* over and the law often is wrong. I had to beat a retreat and then search for a surgeon who would observe basic biosafety protocols. I called my general dentist and asked for any other oral surgeons he might recommend and came away with a list of four. To their credit the first two offices were honest and said that they would not wear masks (one "No" and a second "Hell no") but the third, Dr. Gelder's office, said that they'd "take it under advisement" and get back to me. They called me back an hour later and said they'd wear masks for the procedure. I offered to furnish the N95 masks (sealed and factory stamped) but they said they had them on hand. The only problem was that they'd have to schedule the appointment two months out. I accepted and babied the broken tooth for the next couple of months. Once the appointment came I have to say the experience was completely different than Empire Oral Surgery. I was greeted by a nurse wearing an N95 mask, taken to a well-ventilated surgery suite, and was worked on by Dr. Gelder who also made a point of wearing an N95 mask while entering, administering anesthesia, performing the procedure, and suturing up/telling me how to handle aftercare. This was not a simple extraction: it involved a tooth that had vertically sheared and broken below the gum line, and it required a studied hand to handle it (believe me, in the five months I had to wait for this procedure I had plenty of time to read about it on the internet). Dr. Gelder and his nurse were extremely good at their work. If you want a very very good surgeon -- Dr. Gelder (and his nurse) are the people to go to. If you want someone who will respect your concerns about COVID -- Dr. Gelder (and his nurse) are the people to go to.

Dr. Gelder is amazingly gentle and communicates clearly recommendations and assessments. Staff…read morewere helpful and friendly and appointments were on time! Highly recommend!

Dr. Lassiter and his team are absolutely the best. I had several surgeries with them and every…read moreexperience was smooth. They truly care about the patient and outcome.

I needed to have a tooth removed and tracked down Dr. Jeremy Lassetter who I had gone to when he…read morewas working out of the Queensbury office in 2013. He is now stationed at their Clifton Park facility. While I cannot remember the details of my visit 10 years ago, I was impressed enough to hunt him down. Dr. Lassetter is part of a wonderful, caring medical team. From the ladies who checked me in to Jin who took my blood pressure and asked all the preop questions, everyone who crossed my path yesterday was friendly and helpful. Dr. Lassetter is upbeat and kind. Talks you through the unpleasant ordeal. My tooth extraction took less than 10 minutes (the paperwork took much longer, lol) and I had no pain then nor after the fact. I highly recommend Dr. Lassetter and everyone in the Clifton Park office.

Dr Smail and his entire staff are exceptional. I recently had surgery in his office and felt very…read morerelaxed and comfortable knowing that I was on good hands. I've read to expect swelling, etc. After this type of surgery is performed and I can honestly say I have had zero swelling and very little pain afterwards. I highly recommend Dr. Smail and am so pleased that my dentist sent me here. Thank you to Dr Smail and his staff for their care and professionalism you guys are the best

Communication! Nobody communicates the specifics. Went to this dentist with intention of having a…read moretooth extraction. He had xrays and I was sent there by my dentist with a message from her for an extraction. They tell me no this is just the consult. They had my health questions filled out on the email they sent me with meds and health issues filled out. I don't have a lot of time as I work full time and care for an ill family member on hospice. My time is limited. There is barely a tooth there as it was decayed under the crown. When I did see the dentist he asked me two questions stuck his finger in my mouth and said ok we can do this today but I have to fit you in. Two hour wait time. If they had told me that it was a consult I would not have taken the appointment. He may be a good surgeon but there was no communication. They asked me to be there at 720 and they didn't open the door until 730. Then they wanted a fee for a consult, that was a hard no. So no I would not recommend him. His office was all pretty furniture and big screen TVs but I feel it was just a little too foofoo and not enough medical.

Wonderful first visit with Dr Schwartz. I walked into this…read moreappointment today absolutely terrified -- like "should I cancel and pretend this never existed?" terrified. My teeth are in rough shape right now, and after a horrible past dentist who basically wanted to pull everything out (trauma city), I was expecting the worst. Instead, I met Dr. Schwartz, and within minutes he had me feeling safe, cared for, and even laughing. Yes... actually laughing in a dentist's chair. Wild. He listened to me, he understood my fears, and at one point after hearing what I went through, he just looked at me with this gentle "you poor thing" energy -- but in the sweetest, most compassionate way. Not judgmental, not pitying... just genuinely kind. He has a great sense of humor, an incredibly gentle approach, and he made me feel human, not embarrassed. I left feeling relieved, grateful, and honestly shocked that I found a dentist I'm excited to go back to. If you're scared of dentists or carrying trauma from past experiences, please go see Dr. Schwartz. He changed everything for me.

I hate going to the dentist, but who doesn't? Schwartz makes the experience relatively painless,…read morethough. While I have never had any major issues, I have been pleased over the last three visits. The check-in paperwork is electronic which makes a lot of sense to me in 2018 and it's simple to complete. I've never had to wait long for an appointment, either. Everything seems to run on time and everyone is friendly. My hygienist is gentle and friendly. They keep you with the same hygienist each time and they immediately schedule the appointment with you themselves after the cleaning. Dr. Schwartz has been my doctor. He is gregarious and seems thorough. I was pregnant and couldn't get x-rays during a couple of cleanings, but felt he inspected my teeth carefully. While it's in an unassuming building, this has been a great practice so far. I only withhold one star because I have never experienced anything beyond basic care there.

I went to Dr Perrio and found him to be a great person, attentive to my individual concerns. He…read moremade me a full upper denture and after a few adjustments it has been an excellent result. I enjoyed the quality of his work, his down to earth easy going manner and will return for any other needs.

Very conscientious, respectful and thoughtful in thier dental work and patient relationships. I'm…read morevery happy to have found them as my dentists.

i put a review about this business a few months ago and i am happy to report than they seem to have…read morechanged. I had complained that one of the dentists who was my dentist was only there twice a month and he is now coming in more often. He is there once a week now and the other dentist that was only there twice week is now there every day. Many people don't handle criticism well so I really respect the doctors for listening and changing to make things better. They were extremely nice to me when i came in for my appointment which I did appreciate. I think Yelp is the best thing that ever happened because it makes everyone accountable for their actions no matter how big the company or important the individual is. Thank you to Union Street Dentistry

I would not recommend this office to anyone because it was my experience that the office manager…read morewas extremely disrespectful and argumentative, The receptionist was not at all knowledgeable of any of the questions that I was asking her. And no she was not a new employee. I was hung up on and was asked if I wanted to cancel the remaining of my appointments. The only thing I called there for was to ask what the next step in my dental treatment was going to be. The dentist that is going to do my root canal called them and spoke directly to the dentist that was treating me and no one including the rude office manager had no clue what I was talking about. I was told we have no record anything that you are talking about so moving forward when you call here listen to what is being told to you and give us the respect that we are due. I tried to explain to her that I was sitting there when the other dentist called them the office manager continued to over talk me and would not listen to anything I had to say. She hung up on me twice. If you are loosing records/notes and being that disrespectful what are you going to do during the procedure that I will be paying you to preform on my mouth. No thanks keep your unorganized services and disrespect.

Dr Bayuomy was very kind and caring and that made a huge difference…read more He even sent a text message the night of my oral surgery which I thought was very thoughtful. The staff there were all great.

I invested 6 months in a major procedure to be turned away on the day of surgery because I didn't…read morehave the remaining 50% of the bill in hand. They were right, but uncompromising. So I left. I'll be getting that refund, and they'll get nothing.

I just wanted to say thank you for being so understanding and I appreciate all of you in this…read moreoffice. You were honest you were supportive and understanding. I walked out being so happy. I was able to smile and feel good about myself. Thank you all.

Professional and friendly all around! Went for my first checkup and cleaning last week. Dr. Maloney…read moreand Carolyn, the hygienist, addressed all of my concerns with a clear action plan. I couldn't be more pleased. Great new office space too!

The staff, dentist and employees assisting are extremely professional. They treat you like family,…read moreand not just another access to a paycheck. The office is clean, friendly, and accommodating to your needs. The dentist is warm, caring, and gentle as she takes care of you. I especially appreciate how she tells you what is going on during the procedure. #1 in my boo, thank you very much for making all feel welcome. .

Didn't even get in, the receptionist treated me like crap so i left. They ran my insurance and i…read morewas told they took it and they made a mistake and treated me like i was trying to get into a secret society .