THIEVES! CREDIT CARD FRAUD!!! I went to Mayan Monkey in November and they charged me TWICE! It has…read morebeen almost 8 months and they still have not given a refund.
Do not let them ROB you at the counter! Here is what they did to me. I arrived to check-in, and the worker said my card was "denied." I tell him I purchased through Priceline and I see the money taken from my bank statement, as well as my processed reservation. He says my card associated with my reservation declined, and that he needs to charge another card.
I show him AGAIN that my bank was charged, and my bank account has plenty of money. He tells me that my card was denied, and I ask him for the last 4 digits of the card he's talking about. Those are not the last 4 digits of ANY card I own. So I tell him he must be looking at someone else's reservation. Even the reservation number was different. This was OBVIOUSLY not my reservation he was looking at. He was rushing and being sloppy because the check-in line was long.
He continues to claim my card was denied, and refused to check me in without running another card. I give him another card and keep a receipt. I called Priceline and they had no idea why Mayan Monkey said a card declined, because it showed as confirmed and processed on their end. This guy clearly made an error when looking up my reservation.
The last day of my stay at check-out, I go to the counter. It's a new guy, ULISES MONTANO, and when checking me out, he sees that they charged me TWICE! He pulls up my Priceline reservation that was already paid for (which the first guy did not see), and he sees that I was charged separately. I was right all along. My initial reservation was paid for. He tells me they can process a refund, but since there's a long line of people waiting to check-in, he asks that I fill out a form and he'll have the office process it another time so he can check other people in. I agree, and follow up with him via email.
I have been emailing Ulises Montano for MONTHS and they still never refunded my stay. Again, I was charged TWICE and they still have not refunded me. These people are thieves, and I think they are pocketing the second transaction. Stay somewhere else.
The last email I got from Ulysses was December 19th, 2023. It is now July 16, 2024. I am attaching his last email. I responded that SAME DAY with my bank details for the wire transfer for my refund. I have not heard back, and I never received the wire. I think he took my bank information for fraud. I have sent him almost 10 emails since. No response. I also attached info@mayanmonkey.com, and no response still.
I would give a higher rating if it weren't for this major inconvenience and lack of financial integrity. This one thing completely ruined the experience. I'm willing to give an updated review considering the things I liked once this is resolved, if it's ever resolved, but for now, it's a 1 star. I cannot reward robbery.