Service, Friendly, Informative, more times than not having what I'm looking for thank youread more

I'm done with this shop and will not spend another penny there. The first time I came in he sold me…read morea bowl for my piece saying how strong they were and he had a customer say she drops them all the time...it's glass so it's a silly thing to say but whatever I needed one so I bought it it broke right away. I bought several pieces there that all broke very easily. I've literally never had such an issue before. There was also green coloring that came off of one and my other visits they were just rude. I had to ask for something to be wrapped... it's glass and you work in a smoke shop, respectfully I shouldn't have to ask you to wrap it. I'll spend my money elsewhere.

yes, nice group of kids. They know their stuff. Thank you team. I will be returning!!!read more

I'm writing this review specifically to get the attention of Red Star Vapor management--because…read moreafter over three months, it's clear that internal feedback is being ignored. Let's start with what isn't the problem: Brandon at the Queen Creek location was excellent. Professional, knowledgeable, calm, and respectful while dealing with a constant wave of disappointed customers. He represented your brand far better than corporate leadership currently is. Now the issue that management continues to avoid: Your stores still do not have 3% Dispo Bars, and this has been ongoing for months. While I was in the Queen Creek store for about 30 minutes, I personally watched at least 15 customers walk out after being told the same thing. This wasn't an isolated moment--it was continuous. This is no longer a supply delay. This is poor inventory planning, poor communication, and poor leadership. Employees are being forced to repeatedly apologize for decisions they don't control. Customers are being turned away in volume. Revenue is being lost in real time. And somehow this is still unresolved. If someone from management or corporate is reading this, here is what customers want to know: * Why has this gone on for over three months? * Why is there no transparency or timeline being shared in-store? * Why are frontline employees being left to absorb customer frustration? I am requesting a public response from management, not a generic copy-and-paste apology. Address the issue directly. Explain what is being done. Give customers a realistic expectation--or be honest if this product is no longer a priority. Your staff deserves better. Your customers deserve answers. And your silence at this point speaks volumes.

Great selection of tobacco and also has great selection of drinks etc for a convenience store. Very…read moreclean and everyone is always very nice here.

Always great place to pick up the bad habit. Great pricing and stock and selection is always spot…read moreon. Will continue to go back.

Felicia had outstanding customer service, truly so kind thank you so much Felicia!!!!!read more

This location is always clean, stocked and staff is very friendly. They are always working to have…read morecompetitive pricing to make your favorite drinks available. They have snacks available for purchase but the selection is limited.

Always the nicest employees, they greet you and have a conversation about what ever is happening…read morewith your day. Gravitate has awesome hours and great celebrations. They also have a points system where you get a discount by using your phone number and earning purchase points. They don't always ask you if you're in the point system so remember at checkout to give your number.

I've been an everyday customer for over 2+ years... but the young man working the front rarely ever…read morelifts his head up to look or greet his customers. If I come to your establishment and refer your business to my inner circle... the worst thing you can do is make me regret it. Customer service is such a key part of any business.

love this shop. Very welcoming and warm vibe every time. Stock always full, they give me cookies…read moretoo.

The girl who was working there today 09/01/25 at around 3:00 PM was rude, absolutely not hospitable…read moreto long time customers. She was presenting the shop in a very bad way, although I know for sure that the other workers are cool and are always willing to go the extra mile for their customers. The management need to employ better people to serve their customers. People with better customer service, and knowledge.

Newer, clean Total Wine in Gilbert, AZ on the outer edge of an outdoor walking mall…read more I only checked out their bourbon and Scotch section, but found multiple bottles that I've had a hard time finding on the shelf in the Denver metro area. I ended up walking out with a bottle of Cigsr Cut Joseph Magnus and one of the 2025 Little Books that I have not yet seen for MSRP where I live. Staff was very friendly (no one tried to sell me on their house brands!) and my experience was top-notch. Although I didn't see any BTAC's or Weller CYPB (j/k... of course I wouldn't... ) - my trip was a success!

Absolutely terrible service, I did not feel welcomed or helped at all. The night manager with blue…read morehair is especially rude and quick to anger, please review your staff.