I had a wonderful interaction with Mohammed earlier today - I brought in my glitchy iMac and he…read morediagnosed the issue within 4-5 minutes - sadly, the Mac hardware is failing - and he wouldn't accept any payment for this very valuable consultation. I would have spent weeks trying to decide whether this was a software or a hardware issue. I will be bringing our family's computing and technology to Mac & PC Guys going forward.

Microcenter in Cambridge quoted me $1,000+ for the repair I needed. Mohammad quoted me under 500!…read more It is well worth the 30 mins drive out of the city to have the repair done with this team instead. They were very responsive, knowledgeable and kept me up to date with progress. Support local and get your repairs done with Mac and pc guys! Thanks for all the help and saving me some money this holiday season.

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

I've used David many times over many years. His skill set and knowledge base and experience is very…read morehigh. He diagnoses problems quickly and accurately and always finds the cheapest and best solution. I tryst him with my data and repairs. He's a great guy, very friendly.

I'm so grateful to Compustar for helping me out when my 7-year-old laptop kept shutting off and I…read morethought it was at death's door. He not only dropped everything to fix it for me and clean it up in record time but transferred everything to a new laptop he sold me at a great price so that I could transition to the new one when my emergency had passed. I appreciate Compustar's expertise in both hardware and software.

Great store with lots of technology products on hand. It was an enjoyable shopping experience.read more

I love this store. They have everything you could possibly need/want, plus a superb service dept…read more Their only major flaw is their lack of another location farther west in Mass.; because since they are the best, I have to drive 45-60 minutes one way to get there. Nevertheless it's worthwhile for excellent service and competitive prices.

Robert is very experienced and competent with computer issues…read more In addition, he is nice, reliable, flexible, patient, and supportive. He comes on time! I recommend him highly. It is a pleasure to work with him. Dorothy Burlage, Ph.D.

Robert is the best...! He's heartfelt, genuine, kind, and…read moremost importantly super competent. If you need help with your computer reality I don't think you can do better.

They have every appliance that you would be looking for. I needed a new vacuum so I went to Best…read moreBuy. They had a selection to choose from. We always go to Best Buy for computers. The pricing is comparable to other stores. Their convenience outweighs any price differential. Best Buy is my go-to place whenever I need anything. I will certainly return.

Coming to a Best Buy to try to buy a computer in 2026. That was my first mistake. Went to the…read morecomputer section, saw the computer (Microsoft surface laptop) advertised at $899. Asked to purchase that computer at that price. Was told "not in stock" so I asked to order it for shipping or pick up. I was told "can't do that" they don't make that computer any more??? But it's on display, with a big sales tag, on your shelves. I asked for a comp product at the sale price - they looked for 45 minutes had me waiting and waiting - MOD Mike came and offered me $50 off a $1200 15 inch laptop (trying to upsell me? Idk) but since when did their staff start haggling prices? Sounded fishy and I asked to speak to their manager - Cliff - and wow, I was met with a stiff rude attitude from the start of the interaction, despite my attempts to be courteous and kind. From the beginning he said " that whole area is Microsoft, it has nothing to do with us at Best Buy" as if he was taking zero responsibility for any of the products or prices I asked for a rain check for the sale price and he said "nah we don't do it" I asked for a comp product at the same price, he was not offering any type of situation. He wanted to keep me there for more and more time, after 60 minutes - clearly Cliff wasn't offering any help to me - nor any understanding or empathy - so I left empty handed. Going to buy from the Microsoft store directly. Best Buy - ugh this place should have gone out of business when blockbuster did.

I have been using Surplus Technology Solutions for over a decade for my e-waste removal. It's…read morealways been a simple transaction. You schedule an appointment over the phone and the drivers show up with their equipment and roll everything out the door. They are always friendly and courteous and respectful of my property. Plus you can't beat the price!! Thanks Lauren.

They offer fast computer recycling in Boston Cambridge area with good communication, professional…read morepickup and a very solid team. It's easy to communicate with Lauren, schedule a pickup and if you need it, they will also handle data destruction (hard drive shredding, etc). Overall a solid company who will get rid of your technology waste!

I have 24 hours experience with CTS -but--Prompt service of a new customer. Very friendly, came to…read morethe house, fixed the issue by cleaning up a phished and hacked OS on an iMac. Focused on problem and provided good advice going forward. Price reasonable for the service If this works as I expect iIwill use CTS in preference to other options.

Family owned. Awesome, knowledgeable, and friendly service. Had a weird glitching issue with my CPU…read moreand they not only fixed it, they also helped me update all my outdated programs and files! Highly Recommend!

Joel Savitz was terrific! My home laptop had been hacked into and I was concerned about using it…read moreto make purchases, do banking transactions, etc. I got Joel's name from a vendor I use at work. Joel contacted me within an hour or so of me calling him. He came over the next day - arriving right on time! He scanned the laptop, deleted suspect files and then added better security software. He explained everything that he did and reviewed the software he downloaded onto my machine. All of this for less than $125 and the job was completed within 24 hours of me contacting him for help. Thanks Joel.

From the owner: We provide patient, personal and friendly tech support…read more Whether you need help with: -- Setting up or fixing a computer -- Using Zoom -- Transferring photos across your devices -- Learning how to use your smartphone or tablet -- Any other technology problems you face TechSimple is here to assist and teach you.