Been going to Alfa for many years . Owners are very pleasant and helpful. Great service and pricing…read more! Recommend highly !

The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

I dropped off my laptop approximately three weeks ago to have my documents recovered. Despite my…read moremaking repeated phone calls, sending an email and their promise to call me back, they have not contacted me as to why it's taking an inordinate amount of time for document recovery, what they have done thus far, what progress they've made (if any) and the overall status of the situation. They are being evasive and I am being given the runaround. Document recovery shouldn't take this long and if there is an issue I want to be notified with specific answers to my questions in a timely manner! This is not a simple matter of backlog or the complexity of what should be a relatively simple task. It's a matter of inept communication and the refusal of Plug and Play to provide the client with decent and professional customer service.

Absolute waste of time, Open 1.5 hours a day @ 3:30pm-5:00pm How the F* do U fix anything ???…read more Response was, Oh I'm a One person show ! Thanks for the Heads up / Waste of time.

I've used David many times over many years. His skill set and knowledge base and experience is very…read morehigh. He diagnoses problems quickly and accurately and always finds the cheapest and best solution. I tryst him with my data and repairs. He's a great guy, very friendly.

I'm so grateful to Compustar for helping me out when my 7-year-old laptop kept shutting off and I…read morethought it was at death's door. He not only dropped everything to fix it for me and clean it up in record time but transferred everything to a new laptop he sold me at a great price so that I could transition to the new one when my emergency had passed. I appreciate Compustar's expertise in both hardware and software.

I have been a shopper at the Micro Center store in Cambridge, MA. The customer service is friendly…read more The sales people are knowledgeable about the various products. I got my computer repaired at Micro Center. They fixed the computer without losing data on my hard drive and did a backup on another external drive. Everything went smoothly. Also, they texted when parts arrived and how much of the repair was done.

I came in for a simple, refurb iPad. I need it for a very specific use -- it doesn't need to be a…read morerecent model, I explained the scenario to the sales person. It was clear the $160 8th gen they had in stock would meet my need and then some. The associate I spoke with tried to first sell me a 2025 iPad ($450). When I pressed it wasn't needed, the 8th gen would work fine, he pushed back that I really needed a 9th gen for $250. I insisted again that the 8th gen was more than I need, he was frustrated but generated the ticket. I ended up walking out without buying the device. I bought an 8th gen, $50 cheaper, elsewhere. If I didn't know what I needed, if I didn't feel comfortable pushing back on an aggresive salesperson, I would have walked out $300 poorer and with more device than I needed. While browsing, I witnessed someone buying a laptop but before they would give them the slip they "had to introduce them" to their sales manager who came over to try and push a different, more expensive system. I used to love the place but now it feels like a sleezy car dealership. I most likely won't be back unless there's a very specific, undeniable need to go there.

Robert is very experienced and competent with computer issues…read more In addition, he is nice, reliable, flexible, patient, and supportive. He comes on time! I recommend him highly. It is a pleasure to work with him. Dorothy Burlage, Ph.D.

Robert is the best...! He's heartfelt, genuine, kind, and…read moremost importantly super competent. If you need help with your computer reality I don't think you can do better.

Coming to a Best Buy to try to buy a computer in 2026. That was my first mistake. Went to the…read morecomputer section, saw the computer (Microsoft surface laptop) advertised at $899. Asked to purchase that computer at that price. Was told "not in stock" so I asked to order it for shipping or pick up. I was told "can't do that" they don't make that computer any more??? But it's on display, with a big sales tag, on your shelves. I asked for a comp product at the sale price - they looked for 45 minutes had me waiting and waiting - MOD Mike came and offered me $50 off a $1200 15 inch laptop (trying to upsell me? Idk) but since when did their staff start haggling prices? Sounded fishy and I asked to speak to their manager - Cliff - and wow, I was met with a stiff rude attitude from the start of the interaction, despite my attempts to be courteous and kind. From the beginning he said " that whole area is Microsoft, it has nothing to do with us at Best Buy" as if he was taking zero responsibility for any of the products or prices I asked for a rain check for the sale price and he said "nah we don't do it" I asked for a comp product at the same price, he was not offering any type of situation. He wanted to keep me there for more and more time, after 60 minutes - clearly Cliff wasn't offering any help to me - nor any understanding or empathy - so I left empty handed. Going to buy from the Microsoft store directly. Best Buy - ugh this place should have gone out of business when blockbuster did.

worse custmer service no one at the store knows what…read morethere doing or bothers to help they dont honer tv repairs or pick up returns ( 43 inch brand name tv) samsung 42 inch tv) manger was so rude just return it i cant repack and deliver the tv my self 46 inch sony tv and i payed for shipping ( newton highlands) shipping costs to return it in less then 1 week i had masjor problems with tv there so rude i wish sears was still there

They offer fast computer recycling in Boston Cambridge area with good communication, professional…read morepickup and a very solid team. It's easy to communicate with Lauren, schedule a pickup and if you need it, they will also handle data destruction (hard drive shredding, etc). Overall a solid company who will get rid of your technology waste!

I also have purchased several laptops from this company off of ebay. I was sent one laptop with bad…read moreports, and another with 20 or so dead pixels. The woman that messaged me back when I contacted the seller was rude and actually quite insulting. She wanted me to pay to ship back the defective laptops, and got very defensive. I attempted to leave feedback through ebay but she threatened to buy off my store. Extremely unethical business practices. Imo there are plenty of companies to by electronics from, look elsewhere.

Family owned. Awesome, knowledgeable, and friendly service. Had a weird glitching issue with my CPU…read moreand they not only fixed it, they also helped me update all my outdated programs and files! Highly Recommend!

We needed to replace our old computer. Dan at CTE explained all the options, made recommendations,…read moreand put everything together on a timely basis and at a competitive price, as promised. The new computer is working perfectly. It was easy to set up, and when I turned it on, everything was exactly the same as when I shut off the old computer. No need to reinstall, sign in, or set up anything. The computer has all the connectors I need and the ability to handle the new technologies being developed. This is a great, local small business, and they always do a good job.