I've hired Eddie for 3 jobs. 2 went great. The 3rd job has been delayed 6+ months. I've had a real hard time getting him here. They scheduled and no-showed twice. They are spotty at returning calls. They eventually showed and did the job. The quality is great. The office staff called and yelled at me for a negative review, and took NO accountability for their failures. read more

I needed a glass wall in my new walk-in shower. A friend recommended Toledo but some of the reviews were discouraging. I tried a couple other places and then called Toledo. The owner was at my house to measure and quote within a day, and I accepted their reasonable price (less than a nice enclosure) 24 hours after my first call. They were back within 2 weeks to install, and it looks great. I recommend! read more

Toledo Glass Lafayette - Fixed glass shower wall by Toledo - Windows Installation Near Me - Lafayette, Colorado

Love Eddie but the office staff suck and are rude as heck the office staff

Easy experience from start to finish. Ed came by and took the measurements for our basement shower buildout, while also providing varying options on styles and costs. After making a decision and placing a small deposit, we set up for the appointment date. Installers came and within an hour or so set the glass. Very much met my expectations and I am very pleased with the look of the euro style enclosure. read more

I have been using Toledo Glass East for years for all of my shower glass in homes I build and remodels I do for clients. They are always there when they say they will be, both for measuring and installation. They are quick, reliable, and have the best prices for shower glass. Nuff said. :) Thanks Eddie and crew! Keep up the great work! read more

I hired Toledo Glass to replace damaged windows in my home. The measurement, bid and payment protocol went well. The installation coordination was the worst I have ever experienced. My appointment was 10-12, the installers arrived at 8:05 and 9:30, there was repeated confusion about the number of windows, who the installer was, the rooms, the screens and stops and the receptionist was called for clarification 11 times by the installer and me. The owner was called by the installer throughout the afternoon. One wrong window was replaced, stops were broken, 1 screen was damaged and at the end of the day my screens were taken to the shop. Answers to repeated questions were contradictory, my frustration was met with rudeness and there was absolute no supportive customer service. I was asked, "Weren't you watching them." I checked with the installer throughout his 5 hours in my home and opened doors when his hands were full. I suggest finding a different company. I was warned by neighbors and several handymen working in my home but I chose this company because they already had all the measurements and had replaced a few windows for the previous owner. That work was also shoddy. My mistake. Toledo Glass is not finishing the job but is returning my screens and refunding the payment for part of the labor, the rescreening and the purchase of the uninstalled window. I have had another window repair company measure to complete the job and inspect the work completed by Toledo Glass. There is adhesive smeared on the inside and outside of the panes glass of the second floor windows, the adhesive is uneven and smeared outside the frame. The installer was new, inexperienced, working alone so was unsupervised. I should have demanded a full refund. Toledao Glass did eventually send someone out to clean up the window smears. read more

Disappointing!! The owners of this location (Son) and Boulder (his dad) are horrible. I have talked to numerous people in the home/real estate business and have heard similar stories to mine (as well as all of these bad reviews before me). The quality of my shower door and install was a nightmare (ordered 3 times, numerous drill holes in my shower tile, overcharged and still fighting for a refund). We already had a window repair order in place and cancelled after speaking to others who had bad experiences as well (material was resold and I never got a dime back). Besides being yelled at by Ed Sr (yes, literally screamed at) and threatened by Ed Jr (to counter-sue me if I went legal) I wrote a BBB complaint and Toledo somehow had it removed claiming "it isn't the correct Toledo Glass" I like to support the small businesses but this is the worst business I have worked with and the shady operations will catch up to them. read more

I experienced terrible customer service as well. Poor workmanship I had to call them back for to repair and they charged me for it. Had to call them back several times to get a day they would come out. There staff on the phones are very rude. read more

These guys made a pair of very nice custom shower doors for us, and were considerably cheaper than the competition in Louisville and Boulder. This was partly because they suggested some less expensive ways of doing it that were less expensive and look just fine. Good work. read more

After reading the 3 negative reviews here I nearly went with a different vendor, but I'm glad I took the word-of-mouth reference from my general contractor and gave these guys a shot. The initial phone call was a bit brash, but I gave them the benefit of the doubt. I called on a Tuesday at 2 pm to request a measurement for a (semi-?)custom shower glass enclosure and they showed up at 3:30pm the same day, measured in 10 minutes, patiently waited for me to pick what design I wanted from the Ariz Shower website, and in exactly 7 days, the glass was ordered, fabricated, and installed perfectly. They even cut a vanity mirror (including 2 holes for outlet boxes) for me without complaint, and the price was very reasonable. Thanks and I hope more positive reviews come your way. read more

I do not know where the bad reviews came from. We had a window that was smashed. I made one call and they came out gave me a quote and about a week later they came out and fixed it. They were pleasant and profession on the phone and the service tech was very nice. It appears they did a fine job, I guess time will tel if the window holds up. We had been referred by a realtor, so maybe we got preferred service. It seams that most competent home repair business are very busy, so I have learned to be flexible and patient. read more

I called and they sent someone out for an estimate the next day which was terrific and then they sent me an estimate by email which was also great they told me it would be about a week before they can get to us which was fine after a week pass I haven't heard from anyone so my husband called and I sent an email they said that they would look into it and give me a call back yet again we did not hear from anyone so I sent another email asking what was going on I was emailed again and told there would be another week before they would get to us I said that this was unacceptable that I was told it would be a week not 3, that I needed it done in the time that was promised. I then got a call from a gentleman named Todd who proceeded to cuss me out and tell me to never call back again He didn't even listen to what I had to say Their customer service used to be good. Now, I am only saddened we waited our time with them read more

I have spent literally thousands of dollars with this company over the past few years and was impressed with their service and have recommended them to others. Now I need a 5 cent piece of plastic, which could be put in an envelope and mailed to me for 50cents and I am told they have no way of delivering it to me. Unbelievable. Debbie should be able to figure something out like this. I was willing to do the work and put the strip on but she tells me that they have the strip in inventory but cannot get it to me. I see why there are two reviews here and both of them are bad for customer service. Wow, if my company had this approach to problem solving for clients we would be out of business.....fast. read more

Horrible customer service. To get any kind of service you have to call repeatedly for someone to respond. No follow-up, no call backs. If I were the owner of this business I would fire the office staff pronto! Track how much business you're losing. Or its just that they are so busy they don't need additional business so my recommendation is to find a different glass outfitter. read more

I called to get an estimate on a shower glass removal and was told they'd call me back. I never heard back. So I have to agree with the other reviewer that the customer service is not good. I found a different place to go. read more

I was hesitant to use this company for my shower glass doors, and I wish I would have followed my gut instinct. I read the bad reviews, but the men working on my bathroom remodel suggested using them so I figured I would give them a chance. The man doing my tile called Eddie up and within a day Eddie was out taking measurements. I told him I wanted my shower to be wider (width wise) I showed him where my old shower doors were and where I wanted the new ones. I had Eddie mark where the men doing my tile would need to cut a chunk out (that's where the glass would be resting on). A week went by when Toledo's gave me a call. They had a cancelation and wanted to install my doors. I was excited because they were in and so I left work early so my doors could be installed. It took a little longer than I was expecting so my husband came home that way I could pick our kids up from their sports. When I returned home I was told I couldn't use the shower for 24hrs, but when I was finally able to I noticed the glass was not installed where it was suppose to be. The glass was suppose to meet up with the new tile design I had installed (see picture). I also noticed Eddie didn't measure the chunk that was suppose to be removed correctly. His measurement was off and it was noticeable (see picture). I called Toledo's and was told they would call me back. After 24hrs I had call again and was told Eddie would call me back. Finally on the fourth day I told Debbie (think that's her name) that I was putting a stop on my credit card. I then got a call back within 4 hours. Eddie came out and I showed him where the glass was not aligned with the tile design. He told me it wild be an easy fix he would order new glass and remeasured. After 2 weeks and no new glass I called them and left a message. I never heard back and no one ever answers. It's been almost two months and my glass has not been replaced. I finally notified my bank and credit card company putting a stop if they try and charge me for installation. I'm not sure if they are a part of the Boulder location but think twice before using them. I have an $8500 remodeled bathroom with poor glass installation. read more

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Not a very professional company, didn't return calls, showed up without any call on timing. Owners name was Eddie, couldn't seem to return a call. Then glass leaked, It was easier for me to go buy more sealer and seal the leak myself then it was to deal with this company. I have used many glass companies in my life.. some great, some not so great- but all were pretty good. This company has been the worst I have dealt with, seems to me that the motto is duck your head in the sand when there is a problem! I shouldn't have to waste my time playing chase down, just to get glass done properly. read more

We have purchased shower doors, and numerous beveled glass mirrors, as well as beaded glass for some cabinets. These guys have always been helpful, and have done some great installations. They have also been helpful in regard to us doing our own installations. Many cudos, glad they're still in Lafayette. read more

These guys will break into your house to get the job done. Had to give this guy a lecture on Make my day law. One of their technicians almost made 9 news. Unhappy renter over here. read more

Installed a window at one of our commercial properties. The window cracked from the sun (according to them) and we are now going on over 2 months waiting on the replacement. Call at least once a week if not more and I'm told they will call me back. Still waiting. read more