I recently went in to buy a replacement beta fish for my daughter. The selection they had in stock…read moredidn't have anything similar to what we had previously and there were a few fish that were dead. I asked on of the employees if they will get more Beta fish in stock later that week and she cut me off to tell me I won't find a fish exactly the same and told me they already have a bunch in stock. She continued to be short as the conversation went on. I respectfully asked what day they would get more fish in the store and she told me by the end of the week, and then proceeded to tell me that it's time for my daughter to learn about death. I left the store without purchasing anything and called corporate on this employee. It has been over a week and nobody has called me back after making a complaint. Needless to say I won't return as a customer moving forward.

This location has one of the best selections of fish I've found in the area. Harold is so…read moreknowledgeable and helpful he's always my go to guy when my fish have issues! Brittany Is also amazing. Shes recommended reptiles and I haven't been disappointed yet! 10/10

Spent 136.00 and got charged .10 cents for a bag. Next time I'll save the money and shop on…read moreAmazon. Wonder why so many brick and mortar shops are going under.

Great customer service and very caring staff the store is very spacious and clean alsoread more

Easily located in Rossford, OH, this location is conveniently located off RT 20. The location has a…read morewell lit and spacious parking lot that is well maintained. The staff needs work, hhonestly. They are kind and welcoming for the most part, however they don't seem to understand ecoupons from their website. Every time I have a promo code for an in-store order it usually takes three employees to interpret the promo. They tend to be a little pricey but with their loyalty program it helps me to earn multiple discounts just for shopping.

This location sold me a Russian Tortoise that has parasites…read morein the liver . It's so sad she has been getting treatment for a week at an exotic animal vet. They said that a vet would treat the tortoise if they became ill , however when I called the Banfield Vet inside their store said they do not treat tortoises. It's really a sad situation when you realize that this tortoise probably suffered a long time. If not for us taking her to the vet she probably would have starved to death. The staff is not knowledgeable about the reptiles , and I feel you should not sell them if you don't even have the means to take care of them. To rectify the situation staff kept saying they are completely 100% down for their animals. However , they made no effort to help this one. We will continue to treat this tortoise , and hopefully she pulls through . However save yourself the headache and DO NOT buy from petsmart. They don't know what they are doing !

My dog Marley love it here from shopping to dog grooming! The staff are very friendly and…read moreknowledgeable.

Went in to exchange food but manager or key holder I should say stated I couldn't do it. then went…read moreto grab my items and gave her a coupon code for my items but she stated she couldn't honor it, and wouldn't work. When I did an online order in front of her and showed her the code worked she didn't apologize or anything. She is rude and almost doesn't even want to shop here anymore. Need to get better staff, everyone else is a pleasure to be around. Just need to replace her.

I still love Total Pet Care for their excellent boarding services and vet care but wanted to write…read morean update about how disappointed I am in the grooming my dog recently had. I have a 6 year old long haired dachshund who I have always groomed myself. I like to shave his hair short and then wash him well to make sure all the trimmed hair is off his body. I decided to have it done professionally for the first time and when I brought my dog home he kept rubbing against the sofa and lying on his back to rub himself almost all day for a week straight. These are things he's never done before. Thinking he was allergic to the shampoo used at the vet, I took him a bath at home and was shocked and infuriated at how much trimmed hair came off him. Did the groomer shave him and not give him a bath afterward or did she just give him a crappy bath? Once I cleaned him he no longer rubbed himself due to discomfort but he began chewing on his paw until it was raw. I had to take him to the vet who told me it was infact an allergic reaction so he gave my dog a cortisone shot and antibiotics. And this I paid for out of my own pocket without so much as a sorry from the staff. I will NEVER take my dog there again for grooming.

I have been treated like the enemy after years of paying in full at the time of service. I will…read moresave no more pets if this is the way I am going to be treated by veterinarians. Dr. Gary was so much more kind. Good luck to those who have service.

I found out the owner had pneumonia when I had set up my other appointment. I made a new…read moreappointment with Stacey and she did an amazing job on my 5 month old wiggly Cavachon! My dog also loved the place and loved Stacey. She was very booked up the day I took my dog in and my dog was there for the better part of the day, and absolutely loved it. It might take a bit longer to get your dog back, but it is very worth it. I will be back!

Won't go back. Takes too long. Had 1 good experience. Just can't wait 6-7 hours for a dog…read moregrooming.

I took a tour of the facility for my new lab and was so impressed. It is located in the building…read morethat formerly housed the Toledo Humane Society so there's plenty of room for the dogs. They have a respectful-of-the-dogs mentality. And activity rooms to keep them challenged.

AWITP is much more than just a boarding kennel. Dirk also offers day care, grooming, obedience…read moretraining, and a couple times per week, he and his staff will take the dogs for an actual walk in one of the actually metro parks. The facility was built with dogs in mind...before it was A Walk In The Park, the building was the home of the Toledo Area Humane Society. The building is more than large enough, and the yard is even bigger. The staff is awesome...just plain awesome. You can tell that every single person working here really loves dogs, and the dogs, at least my dog, seems to love all of them. We recently left our puppy here when we weren't able to take him with us on vacation. My wife, who still does Facebook (LOL), logged in daily to see videos and pix of the pack including our boy, so she and the kids (and me too, I guess) felt connected. When we got home and went to pick him up, he was happy to see all four of us, but he didn't want to leave...I guess dogs really are pack animals. We also utilize doggie daycare a couple time per week. As far as pet safety goes, and I might not have this exactly right, but I think the dogs are grouped by age and size. That is, the large breed puppies are kept together, and the small breed puppies are keep together. The large breed adults are kept together...etc. In other words, you don't have to worry about your chihuahua pup getting eaten by a Doberman. Great business, and great location. Five stars.

Came here for my dog, Barktholomew. My little baby loves to talk! Had a private session with Lex…read moreand she was very insightful. It was almost like she just spoke their language. Come here for any of your dog training needs, they are magic!

I have a 7 mo. old Lab, who was doing Lab things. I contacted Ready, Set...Train and set up a 3…read morelesson at home class. For three Thursdays in a row, Matt came over for an hour and helped train not only the dog, but mostly me. He's super patient and explained how dogs think, what motivates them, and what actions to avoid. What a difference it has made. She still occasionally does Lab things, but I'm so thrilled with the experience. I plan to schedule some addition lessons with Matt, if problems arise. I highly recommend them. Rick

Max is a Dog Whisperer. Our puppies have done so well with his training tips. 6 Family members and…read moretwo puppy Labradors is a lot. But we make quick progress every time Max comes over.