Our company signed up for Tom Ferry coaching, we're a high volume team and were promised from the onset that our designated coach would be a coach who runs a high performing team (more than ours) and he simply wasn't. He is a nice person, is probably a great coach for individuals, but when you're spending close to $2,000 per month for a service which ultimately is only 2 hours of phone calls per month so $1,000 per hour, they better be good. They weren't. They weren't what we were promised or expected, we gave it three months, and we're tired of having to make requests and chase them down for something that we requested from the onset. They're saying they've reached out, which they have recently, but that doesn't change the fact that it wasn't good from the onset, and our first coaching calls were basically discovery, we're not going to bring on another coach to waste another $1,000 between two calls to explain our business and setup to them again, it's unreasonable.
Tom Ferry coaching wasn't what we expected, the value was minimal for us, I'd highly recommend you know what you're getting into. We've been apart of other coaching programs that were far better for far less and provided more one on one services directly by coaches who were better suited for us. Also, to no fault of the coach, but the program itself, he carries classes / calls but they're on his schedule, when you're paying a lot of money for services like this, it should be expected in our opinion that you are given more flexibility in when your calls are scheduled and done, and beyond that, when your coach is in a completely different time zone and hosts calls that aren't within standard business hours, it's tough to take advantage.
There's a decent chance that this program works well for others, but it thus far has not for us, and we don't have the time to now re-setup, re-engage, re-interview this company that couldn't perform and deliver from the onset. What Tom Ferry sales reps should explain from the onset is that their program requires a lot of back end and laborous administrative work on your end, you'll spend more time being requested to input deals and information into their system (my suspicion is so that you become more entrenched in their platforms) their video library isn't updated very often, and their approach (from my experience) is too clinical and too generic. It's very easy to just want to dive in and say "How much are you spending, what is it on, etc" and try to eliminate and cut costs, etc. That's not what we wanted, or needed, we've seen tremendous growth as a team and we wanted a coach that would help us build systems and explore other avenues to accomplish this.
Most importantly though, when you express frustration with this company and their lack of services, they become very, very, hostile. Not only on the phone was our customer care representative short and rude, they reached out to our coach for feedback and it was a hostile and rude email that was factually untrue.
We've also asked for this once via phone and via email:
Can you send the part of the contract that outlines what the services that Tom Ferry coaching entails and provides, this signed document doesn't outline the services delivered / rendered. A signed contract must outline and contain definite terms, or details which this one does not. read more