My husband and I found a boat we were interested in on Craigslist. We made a phone call on a Saturday and spoke with Lee. He was very knowledgeable and gave us the information we needed. We live 3 hours from the dealership and knew they were not open on Sunday. We called Lee back and asked him if he could possibly meet us Sunday. He said of course! Lee gave us exceptional service! He showed us the boat we were interested in as well as gave us a few more options. When we get ready to purchase we will definitely be working with Lee. read more

dogshit sales... inquired about a boat and the response I got was "you asked about this 2024 last year, its the same price" keep in mind this is mid 2026 and their "price" is 10K higher than competitors want for a new model pro v , in fact you can get a new model 190 searunner hardtop for less than they quoted me for a 18 pro v soft top. can't blame a person for dilligently shopping for a boat and also expecting that a 2 year old holdover might be discounted. DIpshits read more

T&J Maintenance / repair department ... personal experience and advice. Steer clear. If you have a good maintenance company/person now, don't change! If you're searching for a new place don't go to this one or Master Marine in Mount Vernon... same owner different name. Don't. Huge mistake to leave years of good service, elsewhere. read more

Have always been very responsive with great follow up Bob in service was great on my recent maintenance with my Hewes 220 OP read more

My husband was contacted by Todd from Tom & Jerry's. They were getting a boat in that he knew we would be interested in. He said they should have it by the end of the week and would send pics. Well my husband called or emailed almost daily about the boat and was assured we had 1st dibs. We'll on Monday when we still hadn't got any photos. My husband called Todd and what do you know it was already sold to someone else.. How unethical and shady.. Not a trust worthy business at all. We passed on another boat because I really wanted a Hewes craft. So disappointing. I wouldn't buy from them if they had the kast boar on earth.. Thanks Tom & Jerrys for the major let down.. You don't deserve our money. You are not a honest business.. By the way we do have all the emails back and fourth.. read more

We can't say enough about Tom & Jerry's Boat Center...great selection, helpful yet easy going staff and everyone is willing to help when you call, even if your salesperson is busy. John Wells was ours and he has been totally awesome to work with and get to know. He checked in via text or a phone call several times during our first week to see how we were enjoying our new boat or if we needed anything. His follow up after the sale continues, even after 90 days....AMAZING! The store has a great selection, they'll get you rigged up just like you want, and they don't rip your head off on the price. The entire family is really enjoying the boat life. If you live in the Pacific Northwest, you've got to have one. We're having a blast! I would definitely recommend Tom & Jerry's. Be sure to ask for John Wells. He's terrific. read more

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I bought a great Hewescraft boat from Tom-n-Jerrys 6 ears ago. They were incredibly great to work with, friendly, efficient, affordable, and even expedited delivery of my boat. This Summer an issue arose over the value and licensing of my boat and I remembered their great service so I reached out to them for assistance. They listened to my needs, researched my situation, exchanged phone calls and emails, gave proper advise, and helped me solve my issue. It is important to point out that they received not the slightest benefit in helping a former customer from 6 years ago, yet did so without question, and with politeness, and friendliness. They are awesome, you can count on long term support from working with them! read more

Amazing place with kind friendly people! Our boat broke down on Memorial weekend at the launch across the street. They took us in right away and repaired our boat in a few hours! Can't say enough about how professional and kind they were! Thanks Jessie and Jeremy! read more

I don't know what happened the first time with my boat repairs a year ago, but what a difference a year makes. got to take my boat out yesterday after having my fuel pump replaced (should have been determined the first time) and it ran great again! my kicker motor was put back together and worked good...so a good day on the water...finally. thank you for taking responsibility and not charging me for labor, and for making sure to do sea trial to confirm repairs were effective. I hope that your service will just keep getting better as time goes on. a special thank you to Shane and Steve for getting it done fast and right. read more

Tom-n-Jerrys is wonderful. I tried West Coast in Bellingham a couple times and was left underwhelmed with their condescending front desk attitude. Tom-n-Jerrys on the other hand were a pleasure to work with from the moment I stepped into the front door of the service department. Pleasant greeting, helpful, prompt, clean and uncluttered. They got right on my job fast and Shane kept in touch along the way. Super accommodating and a fair price. Totally recommended. read more

Tom-n-Jerrys Boat Center - Boating Near Me - Mount Vernon, Washington

Stay away from this place unless you like paying extraordinarily high hidden fees. I took my boat to T&J for bottom painting. When I picked it up there was a $325 fee added to the bill. Apparently they outsource their paint work and have to ship boats offsite to do so. The customer gets stuck with this ridiculous service charge. Surprise. For $325 I could have transported the boat to Tacoma to have it painted for half the price. A total scam. Save your money and frustration by dealing directly with someone who provides painting services rather than using this unscrupulous middle man of a company. read more

Just bought hews craft boat from Todd Nelson, was great helping me with something I didn't know much about. Went to boat show in Seattle and looked at everything. service was great looking at all the options. I would very much recommend Todd at tom and Jerry's boat center. Jerry t read more

I or my family members have purchased at least four outboards from Tom-n-Jerry's -- two 200HP Hondas, a 300 Yamaha, and a used 15 HP Honda. We have worked with them well over a decade, and plan to continue to do so. Their shop rates are not the cheapest, but their work is done well and is backed up. One of the 200 Hondas was sunk at the dock during a large storm a few years ago. TnJ/s rebuilt it quickly and well. Honest and dependable. read more

I have never in my life had such poor customer service! I dropped my boat off for a simple 300 hour service and this is when the nightmare began. I will give the short version. 1. I couldn't pick the boat up because while they were doing the sea trial they hit a piling with the trailer and ripped the wheel off of the trailer so they said. Waited over a month for them to get the wheel in only to then here that now the axil is bent. Waited another month finally the axil is fixed this hole time they never call to keep me updated I'm always calling them. Go in pay the invoice and see they have not completed all of the work that was requested! Finally get the boat home and guess what? No keys :-(. Call in and ask the service agent that has been a nightmare to deal with since day one where the keys are he checks and tells me they don't have them. He then proceeds to tell me to call a Johnson dealership and buy new ones. I ask him if he can handle this being they are the ones that lost them? He tells me its not his problem and he is sick of dealing with me. REALLY. Oh by the way the trailer looks real nice with one new wheel and three old ones! Buyer beware of these guys.. Oh by the way I was going to buy a $300,000+ Kingfisher From their salesman John to bad for him and this dealership I bought a great boat from Sundance and they were Awesome. Tom-n-Jerrys Boat center does not care about their customer's!! Shame on them!!!! read more

Wrote previous review regarding an issue with having our boat service but I would like to say WOW, very impressed with service manager, Kelly (I believe) at Tom And Jerrys. They are making things right and going above and beyond to do this. Definitely appreciate their response and willingness to work with us! read more

I purchased a 9.9 Yamaha used motor. Realized the shaft length was too short for my boat. Requested to return and purchase a new motor with longer shaft. They offered $300 less in exchange for the used motor that I had not used. Purchased a new engine else where and sold the used engine on line. Will not go back! read more

Brought our boat in to get worked on. The staff was courteous and flexible with regards to my drop off and pickup schedule. They are a bit more expensive than the local shops but overall thought the experience was good. read more

John Wells, the salesman at Tom and Jerry's was responsive and supportive of my first-time boat buying experience. He was always available for questions and made great efforts to find what I was looking for. read more

Thanks, Lee Cappelletti. Can't tell you how much I love my Hewescraft 21 Sea Runner. Four trips out on Lake Michigan in the last two weeks and we boated 50 salmon. Everyone I took out raved over the layout and room for fishing in my boat. Truly a great fishing machine. Thanks again for the great service! John Ribardiere read more

Went here after I needed maintenance on my boat, they ended up charging me over double what I expected. They made no effort to rectify the situation and provided me with the worst customer service I've ever had with a boat repair business. I already had to take the Boston Whaler I had serviced here to another shop for additional repairs because they did such a terrible job. read more

We have purchased two Hewescraft (the first a SeaRunner, the second a 240 Alaskan) from Kelly at Tom n' Jerry's. In addition we have had Tom n' Jerry's perform all of the service on our boats. From the sales to the service dept. the service has been top notch. The team at Tom n' Jerry's is courteous, responsive, and a pleasure to work with. read more

I can not say enough about Kirk in the service department!, I had an issue with my Honda 9.9 kicker motor, I started it up prior to leaving the dock, ran for 15-20 seconds then stopped, went to restart it and it was froze up, I called all the shops around they wanted me to bring it in they said it must seized up and would have to be rebuilt. I called Tom & Jerry's in Mount Vernon got a hold of Kirk in service Dept, explained what happened, He said to remove the hood and tap the starter, because it was stuck, I did this and heard a POP sound, tried to start it and it started immediately, and has been running perfectly since. Thank You to Tom & Jerry's , Kirk ,Thank you for your knowledge, I will be going to you for all my boat maintence from now on. read more

I went in to get a bunch of different boat parts, Steering ram, shift cables, Mounting bolts, wiring harness, blah blah. After waiting for a few minutes for Kim Bryson to finish her conversation with Scott Roberts about how and I quote "how shitty customers are." I got to meet the horrible Kim Bryson I explained that I needed a bunch of things that were going on to a boat with a custom bracket and what motor I have. She then laughed at me and walked away. When she returned she acted as I was irritating her with my presents, rolling her eyes and shacking her head as I spoke, I know how dare I try to give them my money in exchange for goods. She was absolutely horrible the worst customer service I have ever experienced, she asked me "how do you want to get the parts you need if you don't have the part numbers. At that point I walk out and will never return. I recommend never stepping into Tom-n-Jerrys. This is the first review I have ever written, the way I was treated was absolutely unacceptable. read more

Requested a quote from a salesman on a honda and yamaha outboard purchase, i wrote the quoted price down and lost it. After calling back a couple of days later i was quoted another price, wrote it down and placed it on the desk in the office. About a week later i found the original quote that fell behind the desk, the 2 quotes are 350.00 higher for the honda and 300.00 higher for the yamaha. Im wondering what is going on, so i call again and asked what is up with this, the salesman basically said take it or leave it. Awesome people skills. West coast marine in bellingham sells honda, excellent service. Can anyone guess where i purchased my honda outboard from. read more

I was born and raised in the Seattle area and my family has always owned boats. 3-years ago we were in the market for a new fishing boat and purchased a 24' Hewescraft from Kelly at Tom & Jerry's. This boat is awesome! But, the best part of the experience has been the service we have received from this dealership. This is a boat. It lives in the salt water, and requires maintenance. Boats break and things need to get fixed. I have had a few occasions (over 3-yrs) where something went wrong and I called T&J's. In every instance I was able to drive the boat to their dock and they fixed it on the spot, in short order and I was able to drive it home. Originally, my plan was to do all winterization myself; and I told them that. So, they offered to show me how to do it at the end of the first season (which they did). Well, I learned how to winterized both engines, but their cost was so reasonable I can't justify doing it myself. Great boat! Fair prices, and an exceptional service department. read more

I have been going to Tom N Jerrys for over 3 years for service work. I can't hardly believe these other reviews ! I have always been treated with the utmost respect and up front honesty. In fact most times when they estimate a price on work they are LOWER ! I have been to numerous other boat service shops and these guys are by far the most professional and honest I have ever seen ! Their technicians are knowledgeable and have "saved my bacon" numerous times ! I give them a "10" all around. read more

If you're looking for an honest service center that does excellent work at a competitive price, you won't find that at Tom n Jerry's. My first and only experience was truly noteworthy for all the wrong reasons. There is no concern for quality, cost, timeliness, or the customer concerns, in ANY respect. I've had many experiences at numerous car and boat maintenance facilities - these guys want your money, and they're arrogant enough to make that clear. They won't care if you ever come back. If you're having good luck with this place now, I only suggest you peruse your next bill, find any item they've billed you for, and look up the cost on the Internet. Then ask how they bill their hourly work - they admit they have guys that are "much slower than others" and they'll find an excuse why the slower guy had to work on your boat....and why they don't charge different hourly rates depending on how good the mechanic is. If you're with these guys now, you definitely need to reevaluate. I've spoken with past employees from this place and the echo IDENTICAL sentiments. There are several options in the area - this place is definitely not one of them. They would get ZERO stars if I could rate them this way. read more