Had the best experience!! My husband and I happened to show up during the big sale and what amazing luck and service we got!!!! Our sales guy Randy went above and beyond showing us everything that was in our towing range. His team behind him David, Dean, and Frank also went above and beyond more than we could have asked for!!! We felt like family there. I will be referring any and everyone here. Beyond happy!! read more

Poulsbo RV - RV Dealers Near Me - Mount Vernon, Washington

2000 dollar mandatory walk through they fix all the problems clean and send you home not so much cobwebs dust tanks still reading full caps broken landing foot damaged missing parts and open seam on roof dead batteries but in good condition cleaning we did some missing items we took care of they replaced batteries but it was a fight the roof should have been looked at and tanks cleaned we paid for that yet to me it was hard assed bullshit. We love our new RV but the service we paid for wasn't done lies and talk arounds we will look at the list. The list your guy lost? Good thing we recorded it. read more

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Horrible and dishonest sales. Sold a leaky lemon as new, then held it for 2 months after the sale. Go buy from somewhere who stands by their sales. read more

Poulsbo RV - RV Dealers Near Me - Mount Vernon, Washington

Bought an awesome Thor Motor Coach Windsport 33X from Mike. Awesome guy and worked out a good deal for it. Did encounter one issue with their service department in that a Dometic toilet I ordered was the wrong model but the service manager quickly got it resolved. Great customer service overall. They earned the 5 stars. read more

This place is horrible. Do not waste your money on their $2000 inspection that they recommend when you buy the RV. Take the RV as is and go elsewhere. We bought our RV back in June, it was used, but it was in pretty good shape. They broke one of the parts on our RV and told us they ordered the part, we called back multiple times and they told us the part was coming without even bothering to check, we have not heard anything in months. We took our RV to a reputable RV shop and they told us multiple seals needed to be replaced. All corners on our roof, a hole in the roof, and drivers side window all needed to be resealed less than 3 months after owning it. We will never come back to the Walmart of RV shops. They are useless and no help. read more

A belated review of my latest experience at Paulsbo RV in Mt Vernon. Having a truck stolen has been a big distraction. As always it's the people and service that make for a pleasant and satisfactory encounter. Thats how it was this time. And how it has been before. Bryan (the service manager) and his team dealt with a variety of issues. My motorhome spent a good part of the winter there as they dialed in easy and more complex electronic systems and mechanical equipment and controls. I'm definitely a fan and will continue to get my service there. read more

They got me in and out while i was traveling.. had to put in a new air conditioner - friendy service.. thank you

I never give a five star until I have experienced after sale service. Will update at some time. As for the sales experience...? A 4.98 star, as the coffee in the lobby was weak :-) . My sales person Rick Nelson was great. He is very honest, and as a salesman for 40 year myself, I know the difference. He has made himself available after the sales for random questions that have popped up. The sales dept in general were all professional and helpful. read more

Very disappointed. We agreed to place our camping trailer for sale at their store. They do not do consignment apparently, but will instead choose a price that will be given to the seller when the trailer sells. Meanwhile, they will list the trailer at whatever price they choose. We agreed to this, even agreed with they low-balled our portion by about $3000 less than what we felt the value of the trailer was. They then took the trailer to their lot, and listed it at what we believe was about $6000 over what the actual value was. Obviously, it didn't sell for the 90 days it was listed. When we asked for the trailer back, they agreed as the contract had expired. At that point, without us knowing, they had previously towed the trailer to another location, about 40 miles further away. After getting the trailer back home, we noticed that it had been stripped of the regular sized queen mattress that we had in it, and was replaced with a thin cheap foam RV mattress. Also, straps that secured items were totally missing. Then, yup, they even took the 3 rolls of toilet paper which was in the bathroom cupboard! Wow- that's low. We asked our rep if he knew who took the mattress as we would like to have it back. Apparently, it is long gone somewhere. We did not expect our trailer to be pillaged during the time they had it, nor the price to be listed so much higher than the actual value that it would not sell. read more

I could not have been more pleased with stopping by Poulsbo RV in Mount Vernon, Washington. I went in for a part for my 1994 Foretravel 36' Grand Villa not expecting to find it but hoping to. It was a small sewer connection that would allow me to use the newer hose on the market. They thankfully had it but were also able to put it on while I waited. Everyone was kind and courteous plus very professional. I could not be happier and will certainly return for more when required knowing full well that I will get the same professionalism the next time knowing too that they may not be as quick to get it done. It is the care they gave me in this minor situation that gives me faith where others have passed it off as go somewhere else we can't be bothered feeling. I highly recommend them to anyone that want very good care and attention to detail plus all the courtesy one could ask for and more.​​ read more

We now have bought two RVs from Paulsbo RV in Mount Vernon. The first was a 2015 Roadtrek CS Adventurous which wound up having an issue with getting the lights and braking system working on our Jeep Wrangler we wanted to tow. The problem was in no way associated with Paulsbo RV, and they went out of their way to try and fix the problem. The problem was with the Mercedes chassis. We loved the Roadtrek otherwise. Needing to tow our Jeep, we traded in the Roadtrek on a 2024 isata 3 Series 24' Class C Motorhome. The hookup to the Jeep was seamless, and all is well. Now for the Staff; Bob, Makaela, and David in sales are a delight to work with and we were treated like old friends from the get go. Frank and McKenna in service are top notch and were available to answer questions even when we were on the road. Jeff in the customer delivery team was great as well. We highly recommend Paulsbo RV. read more

Poulsbo RV - 2024 isata Series 3, and 2016 Jeep Wrangler Sahara. - RV Dealers Near Me - Mount Vernon, Washington

So disappointed.. 2,600 to fix my black tank valve my slide outs and when I got home not only did the black valve not work it had a slight leak so when I opened up my 4-in pipe to connect my dump hose about 5 gallons of peef and poop was stuck in the pipe... Plus the gouges in my floor from them putting my slide out in and out for servicing we're very disappointing... Not only that after 8 calls I still have not going to call back for the service department at the poulsbo RV in Mount Vernon read more

This has been the worst customer experience of my life. I would leave zero stars if I could. We originally contacted them in Aug. 2024 about a recall issue. They identified several other recalls at that time. They said they would order parts for all the recalls, and we then scheduled a time to bring the vehicle in Oct. 2024. When we got there it turns out they had never even ordered the parts. Over the next 6 months we brought the vehicle up there numerous times to deal with the various recall issues, which was very inconvenient since we live an hour a way. Each time we dropped off the vehicle they kept it anywhere from half a day to several weeks. Throughout the entire experience their communication was poor and their responses slow. Finally in Spring of 2025 they assured us everything was fine. Pretty soon thereafter we began having problems with the refrigerator, which had been the subject of one of the recalls and which they supposedly had fixed. Its now a full year, the problem still exists, and they are uncommunicative and unresponsive. Avoid this business at all costs. read more

We brought our 2018 Allegro Tiffin in 2 months ago to Poulsbo in Mount Vernon. We were told a week ago by Maclkla that she had ordered the part for the rear view camera for it and didn't hear anything back from Tiffin. She said they had to back order it. I called Tiffin myself today and was told it was sent to the Mount Vernon Poulsbo on June 30, 2025. I called her back. Got a phony little oh yeah. The windshield wipers didn't come in sp we didn't fix it. So we went with out our motorhome for a month because they don't have EVEN ONE PAIR in their show room to spare! And it's been raining so hard out how could anyone live without new ones! Let's just stay home from the best camping time of the year because we can't get the back up camera fixed without new wiper blades! Damn we ought to just stay home! Is she stupid or what? Not even an apology. Just a fake smile. Get yourself a better employee that has some brains. MANAGER: PLEASE COMMENT IF YOU READ THIS. read more

STAY AWAY FROM THIS DEALERSHIP!!! My partner and I read bad reviews years ago before we made a purchase with them. We were told that they changed! Thinking we would have a good experience. Oh heavens... Not So! We purchased our RV and had numerous problems along the way. I can't count the times we'd go in for repair and have to bring it back again and again for the same thing not done right the first time. Not to mention when we had a serious problem and they purposely postponed us for service so we would be outside the Lemon Law window! We attempted to attain lawyers and no one would touch it outside the Lemon Law. The people who work here are liars and thieves - beyond belief!!! Wolves in Sheep's Clothing. For your own good please stay away! read more

I brought in my trailer for replacement of a damaged hitch coupler. They were very engaging in evaluating the nature of the failure and recommendations to avoid recurrence. They installed a more robust coupler, which included cutting off the old one and welding on the replacement and touching up the paint. The final product is a nicer finish and overall an improvement from new, and best of all the final cost was less than I expected. I'm super pleased! Thanks to Frank Baker and the rest of the service team for a job well done. read more

Ask me where to take your coach for service and I would tell you pretty much anywhere except Poulsbo RV's Mount Vernon store. I made that mistake and am posting this so that maybe you don't have to. They had my coach for nearly two months, parts that were supposed to be ordered never were, I was lied to or ignored when I would call, the few things that they actually did were left half done and required me to make 2 additional trips at my expense to have them finish what they started. Very, very frustrating and pretty obvious that no one in management actually bothers to check what happens in the shop. A lack of respect for customers like this always starts at the top and while I have no direct experience with any of Poulsbo's other outlets, I would be hard pressed to find a good reason to visit any of them. read more

Here is an update to my last review from 2 weeks ago. I ran into the sales team member Justus at the Everett RV show and gave feedback that I have not heard in weeks on the progress, he promised to get Service to call me. two days later I got a call with an update and since they were waiting for one more part that should arrive within the week, we parted with me saying I hope to pick it up this weekend. 10 days have passed and no more updates. I do not know if the part ever showed up or the trailer is ready. Will drive there tomorrow to see what the status is. But it is so annoying. We were hoping by buying from a larger dealership we would not run into the same issues as with smaller dealerships and it may be a personal/location issue or just sheer bad luck. But we will look somewhere else in 2 years when we go for our next upgrade/switch. read more

We've been going through the process of buying an RV, and the experience has been very painless. Nick and Makaela have been super helpful and we found exactly what we were looking for. I highly recommend this location. read more

Recently I was pulling my trailer up to Birch Bay when I noticed my driver's side taillight not working. This was unexpected and I figured it was a bulb issue, but wanted to make sure it wasn't a voltage issue. I pulled into the service department unannounced and met with McKenna who eagerly helped me out. She dropped what she was doing and came outside with me to my trailer and we confirmed that it was not a voltage issue but just a burned out bulb. She searched for a new bulb in the back room, however the parts department was out of this speciific bulb, so she wrote down the part number I needed and gave me directions to the local NAPA store. After visiting the NAPA store I was back on the road in no time. This was exceptional customer service and she was glad to do it. Highly recommend this store. read more

We were greeted with the biggest smile from Makayla who helped us every step of the way and really showed us what we needed to know from start to finish. read more

Poulsbo, service my Alde heater on my T@B rv It works great, and the coast was a lot less than I expected. I will be going back for any additional work I need in the future. read more

Well I don't like giving poor reviews but I have to admit I'm not impressed. They are nice folks. Very pleasant. But have severe issues paying attention to details. We recently purchased a Kodiak Cub trailer. The good news! They stored it for us free of charge for a few months while we waited for our truck to be delivered (Covid delays due to chip shortage). Hen we did the elk through initial the 12v system wasn't working. They did they'd take care of that "took notes". Upon pickup for the first attempt there was confusion that we were picking it up from a repair and not preliminary pickup/walkthrough. We could not accept it as there were not the right people there for delivery walkthrough. I inquired as to what other options were suggested (maybe should have been covered on original purchase), and we went for a slide out awning, and stabilizer Seay control system. I called back and asked about installing an upgraded battery system, asked for measurements in the battery channel on the tongue and were provided with the widest not narrowest part of the opening. Batteries where purchased by me and delivered for install. Only to find out by phone they wouldn't fit. Cases were purchased that wouldn't fit (no refund) based on their measurement. O I picked up the unit with the original battery and came home. They did help other the sway control install (thank you!). I ended up doing the battery install myself with a tongue box (top mount across the tongue) from harbor freight and found the 12v issue that was never fixed. The trailer ground wire wasn't connected from the battery to the coach, the battery was only connected to the power inverter. For the trailer itself, quality is poor. Molding popped loose inside. Couch stitching was coming apart. Cushions and mattress are absolute junk. Drawer and door latches don't hold. Water pump fittings leaked. It's 1.5 hours each way to get there. We fixed most issues ourself due to drive and fuel costs. Our last trip out the frig wouldn't cool. No fault codes. Happily when we called the service dept. They allowed us to drop the unit off on our way home from a trip (knowing they wouldn't get to it for a few days ( that was okay for us and reasonable ). What the found??? There was insulation that had fallen down on the refer coils and couldn't cool the unit (Dutchman build quality). Hen I got the unit home I check to see if the service tech had re-sealed the refer vent cap, and they had not (poulsbo Rv tech fail). So that's it so far. Going in we knew the quality wouldn't be exemplary, but our mediocre expectations weren't even met here. Poulsbo Rv has super nice folks but the delivery and quality of service could really use some help. read more

Had a great experience! Been thinking about buying one for years and finally did it! I shopped many other dealers too and this one worked the hardest for my business. The sales manager and GM both worked with me over email and calls to make the deal (much appreciated). Salesman was great, everything was explained about my RV and they have be consistent on following up with me after the sale! Highly recommend visiting them or even calling in! read more

Do not use this company for any repair or modifications! I have been dealing with them for 15 months on converting my car to be a digging. No call backs, no research, no care! Please don't go through what I have been going through...it's almost the end of May still nothing I'm supposedly dealing with the pros! Wow not even close! They told me they could do the job and well the list of Incompetence is beyond ludicrous! Yes it's camping season and these people leave me hanging! Time to contact the Attorney General and the BBB. I don't want to RV anymore because of them! I'm done! Really over a year, how much am I supposed to indore! Don't use this company! RUN!!! read more

My family drove from Maryland in our Thor Class C . Around Mt. Ranier we had a run in with a logging truck. The truck drove by and hit my drivers side mirror, which made the swing arm holding the mirror crash into the drivers side window. We lost both the mirror and the window. I called multiple RV dealers in the area and all I got was it will take 5 weeks to get the mirror in. I needed to get back to Maryland and driving back without a mirror was not an option. That is when Frank Baker from POULSBO RV answered the phone. He listened to my story and took my information. Later that day he called me back. He was able to get the driver side mirror and swing arm shipped to their Mount Vernon location within a week. Three days to be exact. As for the window no one could help me with replacing a tempered glass replacement. Frank put me in touch with an automotive glass company in the area and they are replacing my window this weekend. Frank Baker went above and beyond in helping me. POULSBO RV and their service department were so easy to work with and did a great job. If I lived in Washington, I would leave my RV dealer and switch to working with POULSBO RV. By the way you have gorgeous country up here! Mike Lapriola read more

Took my new 2020 Tiffin to get the toad hooked up. The wait time was incredibly short, a couple of days. The work was done on my 2021 Tahoe. The entire team was superb, fast, and efficient. I highly recommend Poulsbo RV Mount Vernon for your RV needs. My contact person in the service department was a nice young lady named Mia. She kept me posted on the entire process. If you go there look for here to get quality attention. read more

I was asked to put a $3000 deposit on a RV and I drove 120 miles to make the appointment. It didn't look like the internet photos but another caught my attention. They moved the deposit over to that vehicle. After returning home and reviewing the vehicle for my needs I called to say it would not meet up with how I was planning to use it or store it. I was told by Mike that since in was in prepwork my money could not be refunded. He texted me for 3 days after telling me I was dishonest and he was holding my vehicle for me and that it was still being prepared. He texted as late a 9 pm and I put a dispute on the credit card. The business manager Mike Brown contacted to say he would return the funds. I am still waiting after repealing the dispute. I have left several messages to remind him and will replace the dispute very soon if necessary. read more

Nothing but liars and thieves. Tried to pull a fast one on me during pedi/walk through. Set up was all bad. Totally trashed inside by cat. I paid extra to have it put back to normal and they just tried to cover it up and hope I signed the paperwork. STAY AWAY FROM THIS PLACE!!! You have been warned. read more

Went by the dealership today and was very disappointed in the salesman that led us around. I was told all of the available fifth wheel and travel trailers were $100,000. +. I Obviously have a computer and know better. I believe he just didn't want to take the time to show us anything because he knew we were not buying for another 2 mths. What a joke. I will Never go back or recommend them. I always try to shop the private RV dealers and though they would trying to get business because Camping World has destroyed most of them. Now I see why. read more

My partner and I went in to get idea on what exactly we wanted to buy and our salesperson Mak was great! She listened to our wants and helped us figure out what was going to work with our budge. She wasn't pushy and I never felt like I was just trying to be sold on something. We had a great experience! read more

We have been shopping for a travel trailer for quite a while, but nothing seemed to fit our needs the way we wanted it to. Today, due to the excellent customer service we received from Stan, at Poulsbo RV in Mt. Vernon... we found just the right fit! Our experience with Stan was wonderful. He listened to what our hopes were in a trailer and helped us find the perfect one. He was knowledgeable, incredibly friendly and not pushy at all! Thank you SO much, Stan! read more

Wow, I can't say enough good thing's about POULSBO RV! I'm on the road from Michigan when I noticed a temperature issue on my Winnebago 2019 Travato KL crossing the Cascade Mt range in Washington. I limped into Bellingham,WA last Friday pm. I went to a local Ram Dealer that diagnosed the problem but since it was an up fit by Winnebago, they didn't think they had the part. I contacted seven places in total, from Friday evening through Monday morning, with no luck helping resolve the issue. One Winnebago dealer said, sure we can fix it, our next available appointments is August 28! Meanwhile I'm stuck, sitting in a parking lot. I then made contact with the service manager at Poulsbo RV, Frank Baker Saturday pm.. What a breath of fresh air, Frank didn't hesitate to take on the task at hand. We set up an appointment for repair today 7/19/23. I was in the work bay 15 minutes before my scheduled time and in the capable hands of James, the service tech. I contacted both Winnebago & Volta for solutions to this known cooling system leak issue. They had two different solutions and of course they didn't work. James took the initiative and sourced the hose locally, but Mopar engineered the part so that only a Mopar hose would work. We shot up to Bellingham and got the correct hose, and James installed and tested it in record time! If you have issues with your RV, do not hesitate working with Poulsbo RV of Mt. Vernon, WA! read more

We went to Poulsbo in Mt. Vernon to see a coach that we inquired about. The salesman Robert met us and took us out to show us the coach. We then looked at another one that we were very interested in. We then asked to speak to a finance person about what we would get for our trade-ins and how much money down we might need to do the deal. He became very condescending and argumentative at this point, insisting that he needed the payoffs. The payoffs don't change the value of the trade-ins, so we said we would just like to talk to the finance person. Then he said "Okay, let's go up to the sales office", and got in the golf cart without saying anything to us. We sat down in the back, and he took off so fast we almost fell out of the cart. He proceeded to fly across the parking lot at a very unsafe speed to the office. He sat us down at a table and then asked a couple of questions about our trade-ins. When we tried to tell him about the extras in our trade-in, he wasn't interested. He left for a few minutes, and came back and called my husband "Buddy", and said "you would be better off to sell it yourself. You could get 70,000". Then dropped a piece of paper in front of my husband with a ridiculous trade-in price and no explanation. He was obviously done with us, so we got up and left. We never got to talk to a finance person or anyone else. We have never been treated like this by a salesperson anywhere. This man should not be allowed to speak to customers. We will never return to this business. I guess they think that they have so many customers right now that they don't need to be respectful and courteous. Marguerite C. read more

First of all, the place is clean etc. At first the Salesman seemed nice and knowledgeable. Then the misinformation began. The tires looked new, as they had a tire dressing applied, which incidentally is not the best idea. Well, all you have to do is look on the tire to see their manufacturing date. They were well past the 5 year replacement time, even though the tread was not completely gone, they were by no means "new ". We were also assured the rig gets 18 miles to the gallon. We actually found the owners name and number in the vehicle manual. We called him and he debunked the Fake news, he told us of course it doesn't get 18 mpg, more like 8. Also the part about it's fast, economical..... NOT. 35 MPH up hills... We bought from Roy Robinson in Marysville several years ago, lots of outright untruths there too. I guess the rumor that car salesmen are sketchy is factual. read more

My fiancé and I purchased a 2022 zinger travel trailer in June. We paid cash 60k. We were very sad to find out how sloppy the trailer was thrown together. Structure falling apart, plumbing and wiring done very poorly and some parts not done correctly, and things unfinished which were unknown beforehand and caused more issues. We've tried to call and talk to the service department and no one EVER gets back to us. The salesman, Justin, was great, I'm sure he didn't know just by looking at it that it would end up being a protect. However, the service department and manufacturers are T E R R I B L E. Really upset to have paid so much only to be pouring more into it to have it fixed. read more

Called in advance before driving 3+ hours to Poulsbo RV to look at a small travel trailer. The salesman Mike told us that they didn't have the travel trailer we wanted, but assured us that Poulsbo RV has drivers that can shuttle their RVs between their lots. He offered to have the trailer brought from Auburn to their Mt. Vernon lot, which I thought was great! I confirmed twice that he was okay bringing it from Auburn, and confirmed that we would be at their lot sometime between 10-2pm the next day. Mike again confirmed that he'd see us on Sunday. (this was on speaker phone in my car --- the whole family heard the conversation). Fast forward to the next day, we drove 3+ hours to Mt. Vernon, WA. When we arrived, Mike didn't seem to know who we were, and now told us that we needed "money down" in order to move the trailer between lots. All of this would have been fine, if he'd told us BEFORE we drove 3+ hours and wasted our time. At this point, I wasn't thrilled to have my day wasted by Poulsbo RV. In any event, the staff was quite dismissive and told us, literally, they obviously didn't treat everyone this bad because, if they did, they would be out of business. That's not much of a defense. Judging by all the one-star reviews on Yelp, maybe we dodged a bullet. read more

STRIKE 1. - Everett - Dont waste your time. STIKE 2. - Mt. Vernon, WA., Husband and I have been looking for the past few months for the right RV. We decided to go take a look at this lot to see some brands we had not looked at, and wanted to see something different. We were approached by an older salesmen who was at first, extremely nice. Took us over to his desk, and scrolled the company website up and down clicking and unclicking "new" and "used". I kept telling the salesmen exactly the ones I wanted to look at, as I had a list on my phone. He told me that not a single one of the trailers were there. However, We unfortunately drove past them on our way in. (All in gated area we were told we could not go into.) Salesmen asked again what we were looking for. I decided to answer instead of my husband, and my apparently was not good enough. Salesmen completed ignored me as if I was not sitting directly infront of him. Are you kidding me? Is this how you treat new possible customers? We will never ever be coming back! read more

On 10-19-2017, I brought a dear friend of mine that lives up the street by the name of Mary. Today on my recent visit to Poulsbo RV in Mount Vernon, Washington I had the best experience I have ever experienced out of any dealership I ever been to, Everyone of the employees were so very pleasant and awesome, personable, courteous, kind, compassionate, and treated you like you were family. This experience absolutely wonderful, and I would highly recommend this to all of my family and friends. What a great team of employees and a great place to work for. If you are looking for a totally awesome business PLEASE consider working for Poulsbo RV. read more

The salesman I spoke with was rude just because I didn't know there skew number for a trailer that he stocks . Easy decision for me if I'm gonna spend a lot of money isn't with Paulsbo Rv! read more