We came here while on vacation in search of some mellow food to break up all the crazy food we'd been eating. The parking is underground and you can take an elevator up to the store with a cart. Someone greeted us nicely as we went in and it was huge and incredibly stocked. They have a deli counter and bakery and so much more. We were able to find everything we needed and get checked out without waiting much. It was a very clean and organized store, seems like a really good option for the area. I didn't notice the prices being any higher than normal. read more

The service at this location has reached a point where it is genuinely unsettling. Finding an employee who is actually present and engaged is almost impossible. I want to be clear that this review is directed specifically at the online order pickers. The rest of the employees in the deli, produce, and sushi departments seem like everyday, normal people that you can actually have a conversation with. For example, the Asian guy working at the sushi bar is so polite and says hello to me with a big smile every time I pass by. Same with the gentleman by the floral department who is always soft spoken and offers a genuine smile. Now that is customer service! Take notes from the floral and the sushi guys! They are a complete contrast to the robotic pickers who act like my existence is an offensive inconvenience to them. These pickers are literally being paid to ignore the public. I have seen multiple pickers with AirPods in, shamelessly making personal phone calls and laughing with friends while they work. No wonder they act like I am bugging them when I try to ask a simple question. The floor is overrun by these people who treat the aisles like a private racetrack and shove their massive carts around with zero regard for the fact that actual customers are trying to shop. I recently stopped one of these pickers and the interaction was bizarre. She stared back with a completely vacant and soulless expression. There was no recognition and zero intelligence, just a blank and unwilling "let me ask the manager" before wandering off. I waited nearly ten minutes only to find her later gossiping with the manager. When they finally acknowledged me, the manager just gave me a dismissive "if it is not on the shelf it is out of stock" line with a total "I do not care" attitude. It was a staggering display of incompetence. It is a miracle the floral and sushi guys still have energy considering they are surrounded by these empty shells who look like they are just waiting for their next THC vape break. This place is on par with Walmart at its absolute worst. It is like talking to people who are permanently staring like a deer in headlights and cannot process simple information. Please just replace these pickers with robots. At least robots are efficient, they follow basic logic, and they do not smell bad. read more

A quick walk from where I am and very close to downtown! This grocery store reminds me a lot of Kroger and is pretty clean and well maintained. We stopped by the food court area which had a lot of good deals and got both the basic and deviled egg potato salads. Both were good but we definitely preferred the deviled egg potato salad since it was more flavorful. The basic potato salad had less of a mustard flavor than I would like. The service was really good though the guy at the food court was so nice in recommending us things to get. read more

Tom Thumb - Potato salad, deviled egg potato salad - Grocery Near Me - Dallas, Texas

Grab your rewards card and fellow East Dallas friends for a shop. I've come here for a minute for prescriptions (remember to compare with GoodRx), picnic date ideas, house warming presents and quick grab n' go dinners. They've a solid selection of travel size toiletries. Decent holiday candy and decorations section. Cashiers stay alert/ can provide help, when need be. Solid salad/ deli counter. I favor the egg and chicken salads. Every now and again, they're out of an item. Staff might be able come up with an alternative. Aisles are kept clear. Fair amount of organic produce inventory. Restrooms are past the in-store Starbucks. There's a discounted set of shelves past the registers. Parking available in the underground garage. They've a gas station across the street, if need be. Happy shopping! read more

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Nice grocery store with good parking! Tom Thumb is a solid grocery chain store. The location was very convenient and the garage parking was great. There was a good selection of food to choose from, and reasonably priced. The place was clean, and service was good. read more

Tom Thumb - Inside - Grocery Near Me - Dallas, Texas

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Big time false advertising - multiple items on this trip rang up for more at the register than the prices on the shelves. Over $2 of overcharging on one small $25 visit. Cashier was unconcerned... "that takes a manager to fix" but no offer to get a manager. First item on the receipt marked on the shelf for $4.99 and even AFTER the "discount" they still ripped me off for $1.70 on that single item! Also, the produce at this location is always terrible. What gives??? I'm out, there are plenty of other grocery stores in town read more

Tom Thumb - False advertising... it's crazy - Grocery Near Me - Dallas, Texas

This place is horrible and they continue not providing all the items that I ordered. They never answered the phone and I cannot get a hold of anybody to fix these issues. read more

I have always had pleasant experiences at this Tom Thumb location, which makes my most recent visit all the more disappointing. When I approached the deli section for assistance, the manager on duty was on his phone and did not acknowledge me for nearly 30 seconds -- no eye contact, no greeting, nothing. He then proceeded to walk away from the section entirely. I had to stop him and ask if he was going to help me. Instead of responding professionally, he treated me like an inconvenience. His only response was "Oh, I'm sorry, what do you want?" -- no genuine apology, no customer service, no accountability. I have already reached out to store director Jill McComber directly and am waiting to see how this is handled. I'm hopeful this gets resolved, because this experience does not reflect the standard I've come to expect from this store. Other staff members have always been wonderful. This was simply unacceptable. (store number 3311 read more

Gotta tell ya, don't underestimate too greatly the quality of prepared food at a grocery store. First off this is a gigantic store considering it's in a downtown district. Everything you want in a grocery store is here. As I walked through to pick up some groceries the prepared food section caught my eye. I was taken aback by a two chicken meal for $8.99. Having been tempted by the look and vast variety of the food I ordered a two piece chicken dinner with two sides. Choices of chicken, including jalapeño, baked, and fried. I chose fried. it was actually quite good. A decent amount of food, good, rich flavor, and nice and hot. For two sides, I chose the coleslaw and the mixed vegetable medley. The coleslaw was just OK. A bit on the dry side, and lacked a little bit of flavor, but not too bad. The vegetable salad (completely forgot the name of this) was very good. It was advertised as spicy, but it really wasn't. It had corn, carrots, red peppers, and some white funky thing. I tried to decipher what the white funky thing was, but couldn't. But it was surprisingly good. I would say for $8.99. This might be one of the best deals in town. read more

Tom Thumb - two piece chicken dinner (fried) with 2 sides - Grocery Near Me - Dallas, Texas

Christmas Eve I went to cash in some scratch and draw lottery tickets, and get a few items food before Christmas. I took my lottery tickets to customer service. I did a brief calculation prior to getting there estimating I would receive about $22. I had four draw tickets and three scratch tickets. The customer service attendant on duty at 11:30 AM gave me $15 in exchange for my tickets. I indicated I thought it was going to be a little bit more. She insisted it was only $15. And she also provided me receipts, but only in the amount of $11. I asked if I could have the tickets back that were not winners. She indicated that they were thrown away. I asked to see her supervisor in efforts to receive the tickets back. A supervisor did not return. however, the same girl return. She turned around and took one of the draw lottery tickets out of the trash. It was not torn up. I asked her for the other tickets and she said there were no more. I said what did you do with them? She said I tore them up. I asked why didn't you tear up the one that you got out of the trash. I received no answer. She said I only won $15. Then I asked why did I get receipts equal $11 if you're giving me $15. She said she must've forgotten to give me one of the receipts back. I basically left in frustration. I am a senior citizen man. I'm afraid she took advantage of me. I don't know why her supervisor never came to assist. It doesn't seem like I was treated fairly and I don't trust to go back to this Tom Thumb to customer service and have any dealings with them and lottery tickets. Just beware if you do this at this location 2727 Live Oak in Dallas. read more

I shop at the Tom Thumb store on Live Oak regularily, even though it is not the closest TT grocery store to my home. I keep coming back beacuse of the outstanding customer service I consistently receive at this store. I would like to highlight one of the employees who, several times now, has made my shopping experience at this store memorable. Her name is Katie, and she works in the meat departmemt. Each time I have come to the meat counter, she has welcomed me with a cheerful smile, and sincere desire to take care of me. She acts like she enjoys her job and is happy that you are there. She maintains eye contact and conversation while waiting on you. Yesterday, Katie went above and beyond her duties behind the counter. After ordering some turkey, I asked her if she knew where the ground horseradish was - all I could find was the creamed horshradish. She was not sure, but instead of sending me off with some possible locations, while her colleague minded the counter, she energetically went into the store aisles and quickley located the item for me. She took this challenge on as her mission to take care of a customer, despite the fact that this took here away from her station. By the way, it was exactly where she thought it was (previously, I walked right by it!). Actions such as those of Katie are what keep me coming back to this store. read more

this is the big thumb of all the time. Thumbs this place makes a shopping experience a beautiful thing sometimes I go in there and I'll spend maybe an hour just looking at all the good stuff they have all the new things and the flower department is second to none when you first walk in you see all these beautiful bouquets you get that smell of freshness and I love it read more

Buyer Beware! This review is for the Live Oak Street, Dallas, TX location only. Be careful when shopping at this location. The prices advertised often do not match what you pay at the registrer. To get many of the sale prices you have to download the Tom Thumb app and "clip" a coupon for an item. Be careful and not the posted price of the item with the clipped coupon. Even after clipping the coupon, the price is still higer at the register. Or sometimes you try and clip a coupon the system will not let you. When either of things happen, I have to ask for an override. This has me looking poor and embarrassed Infront of other shoppers as I have to get price adjustment. And that is after you find someone who can do the override who will not look at you like you are being a inconvenience to them. Another thing, which is typical with most retailers, is Tom Thumb will raise the price of an item and then offer a coupon to lower the price. But the lowered price was the original price without a coupon. For example, over the summer their bowl of cut watermelon was $5. The last time I looked, about a week ago, it had gone up to $6 a bowl. But if you clipped a coupon, you could get it for $5. Shameful Also the bowl is always full of the hard, flavorless pieces of rind and not the soft inner most part of the melon. For some reason the in-house baker 7 grain bread is flat. I do not know of any other way to put this but the bread that is baked in the bakery is flat as a sheet of paper. And for the price they charge it is on worth it. read more

I ordered my little cousin's 13th birthday cake here and they did it exactly how I wanted to. I went up there to order and show them pictures and also sent them pictures as well so they could have it. The cake was about $30 which was VERY good considering what others were asking for this same exact cake. And it was GOOD!!!! It probably could've fed 10-15 people. Will definitely be ordering again! read more

Tom Thumb - Birthday Cake - Grocery Near Me - Dallas, Texas

Find it a shame that as much as I love coming to this store due to convenience and cleanliness, I am starting to feel as though I need to take my money and business elsewhere. There's numerous workers here that are extremely rude and angry at the world for whatever reason and yet choose to take it out on customers. Today I was at the cash register with an employee that's apparently named "Beyonce", she threw my groceries across the belt once she scanned them, didn't take any extra care of my eggs (4 of them were broken once I checked) and couldn't speak to let me know when to pay or how much it was. Once throwing my groceries, she scrunched up the receipt and handed to me, still without saying anything. I'm considering going to the local target instead due to instances like today. I've tried contacting their number but it goes straight to voicemail - super frustrating. Be warned that it seems as though they do not care about you, just your money. read more

Tom Thumb - "Beyonce" was extremely rude. Won't be coming here again. - Grocery Near Me - Dallas, Texas

Love this Tom Thumb store! You can tell good management hires good people with how courteous everyone is and ready to smile! I met Jeff today, manager of the best little florist shop in Dallas!!!(IMHO). I love fresh flowers, and Jeff and team have the freshest around. read more

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This review is for the Preston Rd, Dallas, TX location. They have a pretty descent food selection but runs out of groung turkey really quickly. I give them 3 stars because in my opinion, the workers behind the counter are not the friendliest to non-jewish customers. read more

I really wish i would have read the reviews before purchasing food from here. I pick up some "fresh California rolls" from their kitchen, had 3 pieces before realizing something didn't taste right. And I've had the shits for 3 weeks now :/ last time I buy anything from this Tom Thumb. I guess underground parking is cool especially if we're having bad weather-hence the 1 star. read more

This is an excellent new shiny grocery store that's convenient for all of us downtown/Deep Ellum dwellers. They have all the usual stuff a grocery store has. Pharmacy, deli, meats, wines, produce, breads, etc etc. There's also a Starbucks! Parking is free in the garage off Texas Street and there is a nice patio to enjoy some eats or drinks after you shop. read more

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Update: Much of the produce and meat seems to expire rapidly or has already expired. Now sure why this is. Going to avoid shopping here in the future. -- This is a BEAUTIFUL super-organized very well managed store. My only significant complaint is that the meat has not been very good. Steaks, chicken, pork--tough to chew and flavor was definitely not what you would expect in Texas--especially based on price. Other than that--I love this place, the selection of other products and amazing staff. So kind and gracious. Please improve your meat supplier CEO. read more

This store will put rotten/molded produce out. I've bought fresh produce from this location three times already where I get home & im ready to start cooking & when I open the bag or container the produce is in, to my surprise they're not usable. Its happen with potatoes being really green, molded corn, or molded cabbage. They must not FIFO their produce. read more

Tom Thumb - Grocery Near Me - Dallas, Texas

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It has a lot of stuff you cant find in the suburbs and handy if you cant find your free JustforYou items up there you likely would find it here. It has underground parking and you dont need a verified ticket to get free parking. The Dallas mural inside is a photo op you cant miss read more

Tom Thumb - Grocery Near Me - Dallas, Texas

My favorite grocery store in the downtown area!Always neat and organized with fresh produce and items not found in other stores

Just a matter of time before people find out about this place. Until then, it's immaculate! Best grocery store in the downtown area. Massive, clean, so many employees there to help. Things are a bit more expensive but the variety is great. Download their app for great deals and get the club card for discounts. Makes it more bearable at check out. read more

Was looking forward to this amazing neighborhood location. However i am extremely disappointed on the way they've handled themselves with me using the Drive Up& Go service! Was given the wrong items, went in store to return told me they couldn't return and would be issued a refund for missing items and the items that were given that were messed up. But, all I've received is no help and now being told to go back to the store with my receipt a receipt i was never given. Would not recommend service it's extremely unorganized and no one seems to be able to help. read more

Corey in the deli department is super informative when it comes to the meats and cheese! Very friendly ..: the mf knows his stuff.

One star rating for this particular experience but not in general! We were trying to self check out and had the manager special discount on meats. The attendant Desiree came to help us and the system wasn't accepting her code. Her supervisor, Antonio was near by and she asked him for help. He came over clearly flustered and proceeded to berate her versus teach her the proper way to enter the code. We get those rung up and then have an issue with some artichokes. Desiree comes back over and due to a bug in the system, has to call Antonio back over. We apologized to her. This time he was no help. His attitude was more so " well I guess you're not buying them then." Than that of management standards which would uphold highest customer service standards. Desiree went above and beyond to help us. Antonio had no right to speak to her the way he did. Not in front of customers, and not even if behind closed doors. Management should teach their employees how to strive, not make the workplace uncomfortable. Desiree gets read more

I've finally had it with Tom Thumb ( Preston and Frankfort). Customer service is the worst I've ever encountered at a grocery store - especially at the deli and butcher areas of the store. Almost nonexistent! When I make a comparison around the area in which I live- no more Tom Thumb- they don't deserve my business. read more

I love this store- location and set up. But every time I go shopping there, the employees are so rude. No eye contact. I say "have a beautiful day" it's "uh huh" or nothing at all back. If the employees are so unhappy, why are they there? C'mon Tom Thumb- you can surely do better than this. read more

Beautiful store but wow their DriveUp & Go sucks. When you call the number and pick up the phone they have in the garage, nobody answers. I had to get out of my car- into the store and ask for my groceries. They sent me back downstairs but someone didn't come out to help until 10 minutes later. Go to the Tom Thumb on Field St instead- they have it down. read more

I've never written a review before but I just got back from this store. There was a woman two customers ahead of me in line with insufficient funds. Instead of quietly letting her know the cashier yelled it out loudly. Pretty sure this cashier enjoyed embarrassing the woman. Not god customer service. Lots of people heard. There are better ways to handle these situations and treat people. read more

Overall it's a good store. It's still not too busy so easy to get in and out. However, the produce section often has rotting food especially tomatoes. read more

Definite price gouging. Most prices are at least $1 to $4 more than other stores, it really adds up. For the store to do this because it is close to downtown is an insult. Cannot wait till they have competition. It would be more okay if the quality was higher. But it is the standard low to average Albertson grocery store fare, including regularly bruised up/rotten fruit, several packages of chicken that were as old a week past their sell by date, bread advertised as bakery items when they contain fillers and ammonia by products. A clean and large decor doesn't make up for these basic food quality standards. I wouldn't recommend unless you need an item in an emergency. read more

Amazing drive up ordering!! Staff super friendly and helpful. Clean beautiful store interior!

Staff is really friendly, store is kept clean and well stocked up with products!! Will definitely shop here again!!

Really like this place. I went in yesterday and the courtesy clerks were so friendly and sanitized the carts. Very clean and well stocked. Back home in Washington it's called Safeway so I had a loyalty card already. read more

I have been shopping here since they opened and initially enjoyed the location, the underground parking and courtesy of the staff however something has changed in recent weeks with this store. I am very disgruntled in that I have been unable to get a copy of a receipt from shopping at the store a couple of weeks ago. The checkout machine failed to produce a receipt and when I asked for assistance the machine just shut down and the young white lady promised she would produce one have it at customer service under my name. I stopped by this week and everyone was clueless. The took my name again and phone number. It's been several days and I still haven't heard from them. Sounds petty but I would like a copy of the receipt because I certain that sale items that I purchased were charged for the full price. I wonder if this is a scam, I don't have a copy of my receipt to prove they overcharged me. How convenient for them. I think I am done with Tom Thumb, I think they are corrupt and can't be trusted. read more