False advertising on discount False vehicles pricing Force you to buy unwanted packages read more

I went there expecting to purchase what I thought was a fair price on a F150. Their first offer wasn't even the internet price coming in several thousand above. I told them out of my price range which it was and made a counter ( I'm like they want o negotiate them let's negotiate) Turns out they wouldn't honor the price of the internet until after two hours....but wait there's more. When they finally agreed to the price there was a $5000 upsurge for the "protection package" no thank you I don't want it. The manager stepped in, came to the desk and said let me see what I can do. I told him I didn't need the package. Finally I said I would pay the internet price plus the sprayin bedliner that wasn't advertised. Their offer came back to me saying I needed pay a "little more". My wife and I got and walked out. I didn't need the truck. I'll look elsewhere. I have now been to two Ford dealerships in Houston area and both times got "the bait and switch." Is that all they do in the Houston area? I never had this problem where I lived before. read more

Kent Hobleman And Rosevelt will not honor employee pricing or X-plan even for Purple Heart veterans. Infact they tell you to get screwed and go away. They're asking for over Msrp and add over $2,000 in Dealership charges by force even if you request it removed or don't want it. They are taking advantage of people in hard times. It is a shame. It's wrong. It immoral and we will find out soon if illegal when I take it to corporate. These ppl are making over $15,000 in profit with each truck they sell while the consumer gets screwed. Don't fall for it folks. read more

Tomball Ford - Car Dealers Near Me - Tomball, Texas

Wish I could give zero stars. I found a Ford Bronco I was interested in on their website - brand new, 11 miles, and on the lot. I called ahead to confirm that this location would match a Carmax appraisal for trade in value and was told yes (even by a manager). I drove the 45 minutes out there. Upon arriving I find out that: 1) the car I was interested in is a demo vehicle and it is NOT onsite 2) the car I was interested in has 4,000 miles, not 11 3) they offered me 4.5k BELOW Carmax appraised value I promptly left for Planet Ford and had a much better experience. Not only were they more friendly and professional there but their trade in offer was 4K MORE than Tomball Ford. Do yourself a favor and don't make my mistake wasting your time going to this location. There are much better options in the Houston area read more

The car buying experience was fine. They tried to lowball me on my trade but I got all the numbers where I wanted them to be. However, before even test driving my car, the salesman, Durim, told me he'd throw in storage bags for the doors and roof of the car I bought for free. Mind you, all the other dealerships I've test driven at, provide them with the car. Once I signed all the forms and got my keys, I asked Durim about the bags, and he acted like we never talked about it. Then he goes on to mention how it's a price tag item and that MAYBE he can get a discount for me. He said he'd figure it out and have an answer for me when I came back in a couple days to give them my spare key. I messaged him multiple times to set up a time to go back to the dealership so he'd be there, and as I'm on the way he messages that he 'so happens' to have taken the day off. I get to the dealership and nobody can help me with this, since it's a monetary item and they can't speak for Durim. So I messaged him a handful of times about the door bags, only to get no response. I have tried multiple times to further contact him with no response. I've been back multiple times and he hasn't been there, even another salesman that helped me said "yeah...he screwed you." Wish I would have read the reviews before going there, but hopefully this review helps someone else in avoiding this issue. Make sure to get everything in writing so they don't screw you over like Durim did to me. read more

Someone else stated: "If I could give 0 stars I would." I state: If I could give 0 stars I would! I went to the website for an advertised New 2024 Ford Maverick XL FWD SuperCrew VIN 3FTTW8A95RRB43059 STOCK NUMBER RB43059 The picture for this new Maverick had Toball Ford's Logo on it with a banner across the top saying, "2024 Maverick XL IN Stock!" Well, guess what? It was not "IN STOCK!" It was actually in Transit and it was a car ordered for another customer. This is a perfect example of the unethical sales tactic called "Bait-and-Switch". They throw some bait out there to attract you and then try switching you to something else that is more expensive. Its also a perfect example of telling a lie. If a car is in transit, then it is marked as in transit. If its in stock to be sold, then it is marked as in stock. Tomball Ford obviously does not think that is the right thing to do. The right thing to do, in their eyes, is actually the wrong thing to do. I would not trust them as far as I could throw them!! read more

Aidan was so helpful and kind!!! He made the process go very smoothly! Big thank you, we will be back if we need more in the future!!

Shame on you and the horse you rode in on bc you lack integrity and it shows. I'm so tired of these businesses offering to help me but in order to get the help I have to do something detrimental to my financial health first. (POV: Today is the day after the 2 year anniversary I was widowed when I get a "cold call" type text out of the blue promising "free money" for being a loyal Ford customer at Tomball Ford from, Manuel but I can call him Manny bc everyone does. See images for convo and you can decide for yourself. I'm in blue. My thinking is before I proceed with this new "free money" I want to ask about the other "free money" I was promised bc I never received the $500 Amazon gift card from my last purchase.) First of all, everything I told you is true and even worse than you can imagine. The last car I bought was for my daughter bc it's very difficult for me to even ride in a car and took everything in me to complete the test drive and get that car home to present it to her as a Christmas gift especially after losing so much. I wrote a glowing review on their website but am still waiting for the gift card. To me, this was Manny and Tomball Ford's opportunity to do right by me because they never held up to their end on the bargain in the first deal I made with them. Instead, you pressure me to "make another deal" to using the first deal's promised as ransom. Then, I learn this is all towards trading in and financing another vehicle sheepishly shrouded under a wolfishly niche free FORD money scheme. And for what "up to" $2,500 I can only use at Ford right?! I've been taken advantage of so many times that even though Manny told me he was new to Tomball Ford, I can smell a wolf in sheep's clothing from a mile away. As you can imagine I'm in an emotionally vulnerable state but you kept pushing like "remember I'm the one doing you a favor bc I can't find proof of what you're talking about." If you're trying to help ME then you are best to not use what you already owe me as a bargaining chip to get me in debt to you, literally and figuratively. Just say, per policy that ship has sailed, princess. Better luck next time. Instead you continue to press me into a new financial commitment while devaluing my actual financial integrity which is something I don't EVER want to do. I mean, who would?!?! Since I just bought a NEW car, how is it in my best interest to be thinking about buying another one so soon!? In this economy, boy bye. Don't try me again. However, I'm happy to keep your number in the event I am actually in the need of a new Ford in the future but today I wish you never reached out to me to "reward" my loyalty. read more

See all

This place is an absolute joke. My husband sold his car here over 6 weeks ago and we still haven't received the check. Every time we call they said everyone is busy and that someone will call us back...WE NEVER GET A CALL BACK. My husband went up there and they said it was because they were waiting on the title. We called our insurance and they said they mailed the title weeks ago! We tried calling back today and got the same "no one is answering, I'm going to have to have someone call you back." Did we get ripped off and aren't getting money? read more

Looking at reviews I'd never purchase a vehicle there. Previous customer experience speaks volumes.

I got my diagnostic waived because of Adam, thanks Adam from Eve! ! He told me everything that I needed fixed without a problem!

My Son was in the market for a vehicle for daily use, and one of the vehicles at Tomball Ford met his goals. Since he was wanting to take on the responsibility himself, I wanted to use this experience as a great teaching moment. As I expected, the staff played right into my expectations, and my Son learned a valuable lesson. Firstly, he was in dialogue with a couple different sales representatives over a short timeframe. The initial saleswoman obviously did the bare minimum to ensure a sale was on the horizon. Throughout the exchange, there was quite a fluctuation on the internet pricing. Which leads to issue number one: for all prospective buyers, please know that the price listed on the internet IS NOT THE SALE PRICE, but a lure to get you into the dealership. Upon arrival, they will slap on additional "ad-ons". I've seen this practice for new vehicles, but never on used vehicles. These add ons include a Nano-shield for $699, vehicle protection for $995, paint and interior protection for $495, and PDR Protection for another $495, all for $2684 in additional charges. The protection for windshields is the one that is the most comical. Not only do you pay for the plan, you pay a $100 deductible every time you claim it, and granted you have a max of 3 claims, as per the salesman. So I ask myself, Doesn't my private insurance do the same thing? This is the scope of the unethical practices at this dealership. Now is a good time to transition to the salesman we encountered. The gentleman identified himself as the Inventory Manager, and his name was Chris Cagle. I've purchased numerous cars in my lifetime, and this guy is a character. I've never met a more pompous, unprofessional individual in my life. He exudes arrogance without even opening his mouth. When he did open his mouth, he seemed to say the wrong things, that were unwarranted and severely unprofessional. Being a salesman takes a unique personality for sure, but this guy is unbelievable! If slapping a title of Inventory manager validates his existence, I can tell you that he doesn't know the first thing about management, professionalism, or settling the best foot forward for prospective customers. At the end of the day, yes we took a long drive, but it was the greatest trip ever, because I was able to have some great conversations with my Son. Additionally, and paramount to anything, I was able to show my son exactly what to look for in a bad dealership, and salesman, and you guys did not let me down. So thank you for an opportunity for a teaching moment. Now he knows how to spot BS deals, and unethical people all in the same visit. While he's disappointed in not getting the vehicle, I would rather him walk than to buy a vehicle here and perpetuate the practices at this dealership. read more

I have stopped at 4 other ford sevice centers with my ongoing engine light /electrical issue. Jason is the only one that actually saw the engine light and then the following day when it was off again , he was sensitive enough to investigate the history and listen to my concerns. Others would send me home to wait for the light again and again. Jason actually was able to follow thru with a solution. Even listened to my account of maybe related history at the service centers re batteries suffering a short life. But for sure he was able to string the continued history together to help solve a problem. read more

The salesman Art is by far the worst salesman I've ever dealt with. I tried buying a truck which they were trying to charge 5k over market value and not even the sales manager tried to talking to me when I requested him. No one should ever shop at tomball ford ever again! read more

Tomball Ford provided a great experience for me as a new customer. They were prompt and tended to all of my concerns and questions. I walked in, got great service from the salesperson Sharif and purchased my new Ford Edge w/ceramic window tint! Great experience. I came in, found the car, and drove home in it on the same day! read more

Tomball ford is not what it seems!! For a month now they have done NOTHING but WASTE TIME!! I was told on 2 different occasions that they wanted my car and can get a new one for the same amount or even less than what i am paying at the moment. When i got there, the sales woman didn't stick to her word and try to get me into a new car with an extra $110 added to my car note. I asked what was different the second time because on the first time we couldn't come to a disagreement and she told me it's because management wanted my car this time so I went down there again and again they tried to add $120 to my car note. I wasted my time and gas going there under their lies. read more

Aaron was very knowledgeable and patient with our purchase. He spent a lot of time explaining all the features of the vehicle and got us a great deal. Thank you! read more

Left the vehicle for over a week for them to fix a check engine light. They didn't fix it and left the inside of the car dirty. I have the same error code and no response back from the dealership. Check out the photos below. Don't take your car here for service read more

See all

Review for Brad at Tomball ford: I had an absolutely wonderful experience the entire staff, and most specifically Brad sold me my vehicle. He was kind and approachable, and I felt comfortable throughout the entire negotiation and sale process. I absolutely love my new vehicle and am happy I was able to move forward with the purchase after Brad and I found a price that felt fair for us both. The entire transaction from when I walked in until when I drove away in my new car was under 3 hours - no games, no waiting around an extended period, just friendly and professional staff who all prioritized getting the sale done in a timely manner. Brad even made sure he got it to detail before they left for the night (and filled up my gas tank too!) I would 10/10 go here for future new or pre-owned vehicle needs read more

Quite the scam with their online pricing. Had several trucks online for $34,176, I reached out wanting to pay cash for one and buy tonight. They tell me best they can do is $46,000. Quite misleading, don't even waste your time dealing with these guys. Dirty business read more

Terrible! Talked with (Arianna) about their advertised special on F150. Their sales manager would not honor their "pink" perfection advertised special (mind you, they have over 100 F150s with this pricing). I'm 55 and have purchased many cars before, Tomball is one of the worst and dishonest dealer and sales staff! Stay away from this dealership! read more

Went to tomball ford used lot and attempted to work with Arron. The hospitality was subpar at best. He started with "if we can make a deal can we trade keys today" I excitedly said yes. Arron originally told me he could get me out the door at 36,xxx when I asked for the monthly payment break down he came back with a number $11,000 higher than what he just showed me and what was shown on the website. Over all I was incredibly disappointed with this dealership and would not recommend them. I'm not even disappointed that I couldn't get into a new to me car. I'm disappointed in the lack of professionalism, willingness to negotiate, was forcing us to accept paint/windshield protection and wouldn't let us take it off overall I would NOT recommend this dealership if you want service that's hospitable and professional. read more

We purchased a used 2022 Volkswagen at the end of 2024. The vehicle was nice and the salesmen were good. Unfortunately that's where the good ends. After purchasing the vehicle, they said the vehicle would be deep cleaned prior to us taking possession of it. When we got it, the front seat and the rear seats were disgustingly gross. There was a syrupy like glob of who knows what on the back seat and seat belt. We weren't too happy but we went on with our lives. During the signing, they said they only had 1 key for the vehicle. Which I requested them to provide us with a secondary key for the vehicle. The sales man said no problem and he would get that for us. I asked if it was going to be in the contract and he said "no need to since it's just a key" I told him go ahead and put it in the contract. I physically watched as he wrote in the extra key info and he said he would get it to us with the plates. We'll fast forward 8 months, and we are still fighting them on getting us a new key. I have reached out to them numerous times and they give the lousiest excuses possible. They first "forgot" to get one made and would get it later. Then they were unable to get in touch with their key make. Then it was they can't get a key from the key maker. Then it was just that we were SOL and we weren't getting anything out of it. Well today I reached out again to try and get my key, and their response was "Sorry , any We Owe you agreement's at the time of purchase is only good for 14 days . It's been 8 months now . You were told VW doesn't allow a second party to get Keys. Sorry for the misunderstanding." You would think such a large dealership would have no problem assisting us in getting the simplest item. I do not recommend this place at all. Originally it was a 5 star place until we actually went forward with the process. Shame on them. read more

Unfortunately I purchased a vehicle from these guys. I also purchased an extended warranty and was told I would get white glove service. It has been anything but that. The service department is not helpful at all. Very disrespectful. Do not buy from them. read more

As someone with excellent credit & good income in a strong bargaining position who asked ahead of time if they were willing to do 0% for 60months before I came out as to not wast either of our time. They lied straight to me and said that they had sold several of the model I was interested in at 0% for 60 months. Then I show up to the dealer and they act like they didn't talk to me twice. They wouldn't even ask Ford finance the question. I don't appreciate bait and switch tactics when I'm doing business. I would avoid working with these guys they can't be trusted. read more

Tomball Ford - Proof that they lied - Car Dealers Near Me - Tomball, Texas

Let me start by saying we (my husband and I) hate going to car dealerships and we never leave feeling like we benefited. Today we came into Tomball Ford intending to work with David. Because he was busy, David asked Austin to assist us. Austin was professional and "real" with us from the beginning. He made us feel comfortable and never once made us feel pressured. He was the most cordial and transparent car salesman we have ever worked with. If you want an amazing car buying experience and feel like you walked away with a mutually beneficial deal, go see Aust. read more

Would never recommend this dealership. Deceptive ads with inexperienced sales people who continually ask you 'what can I do to get your business today?" Internet ad said one price - but that was only good if you had a trade. The fine print did not say that. Only that you had to use certain financing companies. The best they could do, after i left, and then had to call them back for a price, was $3,000 under sticker, not the $10,000 under sticker they advertise on the internet on their site. I bought my car elsewhere. Sad their poor salespeople are losing business because the dealership decides to run fake ads. I will definitely be reporting them to the state and county dealership policing organizations for their bait and switch tactics. read more

This place is a joke. They hang up on you while you're on the phone trying to set up an appointment. Then they "have to find someone" I hear them talking and magically you here it go click. The lady was too lazy to even get the person I was asking to speak with. That's 40k of business you should have never got, I will be buying vehicles and getting them services else where as you can't even take care of issues on vehicles you sell. ( my tailgate freeze and I texted them to get it fixed the first day I bought the truck, I got ignored. Was supposed to go in and Fix a few issues when I did they had no idea about it read more

Tomball Ford - Issues within the first 48 hours and them doing nothing to fix it. Same issues are going on, might be a lemon. - Car Dealers Near Me - Tomball, Texas

I went to go Take my car in for a check up on my clutch slipping and the rude mechanic took it on a test drive and has the nerve to have an attitude and say "nothing wrong with it" and continues to argue with me , and I just bought this car 2 month ago and had 3 problems already . And then he went on to tell me how to drive the car which he has no knowledge of ! Do not buy from this dealership plz read more

These people are liars. They advertise prices that they do not honor in any way. I called and confirmed price, discount and that there were no dealer add ons. I drove three hours to be given a price that was several thousand dollars higher. They also included several dealer add ons. They would not honor the ford discount for first responders nor the ford finance incentive even with a credit score in the 800's. They tried to play the typical car dealership games. i guess they assume people are too stupid to see past their dishonest. This is a dealership I would never waste another second on. Before driving home we contacted AutoNation which was another hour towards Houston. They honored everything and we were out the door with in an hour with our brand new vehicle. read more

I made an appointment to meet with sales manager. When we showed up for the appointment no manager was available. Advertised pay off your trade no matter what implying they will help you out of a bind NOPE that is the law offered me $7k for my brand new car as we walked out a manger followed offering $18k. I had to ask 3x for my keys as I had another appointment to get to this making me late. 1. Appointment meant 0 2. Sales person was hard to understand and very pushy 3. Did not know what inventory was available 4. Didn't show me the exact car I was interested in I had vin it was on lot to lazy to find it. 5. Outrageous trade in 6. Wouldn't give me my keys when I asked for them!!!! If I could give anyone else a warning dont waist your time or gas (I drove 2 hours) read more

I'm sure this comment will be taken down or I'll be blocked, but I'm gonna write it anyways. I parked across the street at Walmart this morning, and called this dealership. I spoke to Jasmine, and asked if they had a particular car physically there on the lot, that was advertised on their website. She put me on hold, and came back and said oh yes it's here. I said ok I'll be there in just a few minutes. We got there, and guess what?? The vehicle was not there!! Imagine that.. David B. came out, and said " oh jasmine is just internet sales, she's the one that gets people in here but I'll be your salesman". Well ... Your salesman doesn't even call people back, OR give them prices! I asked David B. to call me with the dealer price, as he would only give me MSRP. He wanted me to come in. I told him no, that's not how I buy cars. I said Just call me with a price. He never called. I called him, and he told me some lame excuse that he was in a sales meeting and had not had time, but would call me back shortly. That never happened either. So we went elsewhere . It's sad though. You lie to get people in there. Then you won't give them a price, unless they're willing to sit and play your game. Total lying waste of time, for a cash paying customer looking at a brand new explorer!!! You give car dealerships, and salesman a bad name! read more

I contacted the new car manager about a Ford F150 Tremor they had advertised online. After negotiating the purchase on Friday morning, I was told they would detail the car and I had an appointment to pick it up at 10:00 am the next day. At 4:00 that afternoon I received a text message from the sales manager informing me that they had sold the truck. Not a phone call, not an apology, no explanation other than it is their policy to sell any vehicle to anyone who has the means to purchase. I had offered to put a deposit down and was told there was no need. The sales manager is totally unethical, lacking any business principles, totally unscrupulous. I would not buy a vehicle from this dealership. I can now understand why they have a rating of 2.3 out of 5.0. read more

0 stars is not an option so I can't give it that. Flew in to town to purchase a truck. Had a salesman by the name of George, Found one on Friday and did the credit app along with all the paper work. Was promised my truck would be there Monday morning as it was coming from college station. All i had to do was come in and sign. They even gave us a loaner to take home and bring back when we pick up our new one. Monday morning I get a call that the truck I was sold. "Apparently" it was a big deal and they were having meetings about it. Nobody knew how that could of happened. Get a few messages back and fourth from sales man "trying to help us". Completely ghosted us never heard anything back. Then 6 days later get a txt about us returning the loaner they gave us. (Which was to drive there Monday morning to pick up are new truck we never got). So after leaving us hanging dry and wasting my trip to Houston from California, they expected us to return the Loaner. They did end up coming to pick it up. Long story short, we were not so upset the truck got sold. We were upset they left us hanging for about a week with no answers and no solutions. Went to MacHaik ford got what we wanted in and out no issues. I'll attach a picture of the truck we purchased through MacHaik just because. read more

Unprofessional and Dishonest, my experience below, you be the judge. Tomball Ford Customer Experience 2023/2024 3/27/2023 - Order Banks Open for 2023 Bronco retail orders 3/27/2023 - Customer placed order in person with salesperson #1 for a 2023 Bronco at Tomball Ford. Provided $500 deposit check 3/28/2023 - Tomball Ford cashed $500 deposit 3/28/2023 - Customer received order confirmation via email from Ford Motor Company 3/28/2023 - Customer requested VIN # from Tomball Ford salesperson #1, no response 4/4/2023 - Customer requested VIN # from Tomball Ford salesperson #1, no response 4/8/2023 - Customer requested VIN # from Tomball Ford salesperson #1, no response 7/18/2023 - Customer requested an update order, no response 7/25/2023 -Requested an update, was told by salesperson #1 that Michelle (not sure of position) would be calling me. Did not receive a call from Michelle. 8/3/2023 - Customer requested an update, was told Michelle was looking into it. 8/14/2023 - Salesperson #1 informed customer the order had been cancelled for reasons unkown. 8/15/2023 - Customer visited the dealership and met with salesperson #1. He apologized about the situation. Salesperson #1 informed customer the dealership would be price matching all 2023 Bronco orders that had been canceled. Based on this offer from Tomball Ford, customer decided to reorder the 2024 Bronco with Tomball Ford expecting to receive a 2024 model (2023 price match). 8/18/2023 - Salesperson #1 informed customer the order had been rejected due to a temporary restriction on the specific model (2024 -2 Door Heritage) 11/15/2023 - Order Banks Open for 2024 2-Door Heritage Models. 11/15/2023 - Customer contacted salesperson #1 to verify the order had been submitted. Was told Michelle would call me in the morning. Salesperson #1 had taken another job at the dealership, no longer a salesperson, but said he would assist with the transaction. 11/16/2023 - Customer did not receive a call from Michelle. Received a call from salesperson #2 (new salesperson). Salesperson #2 did not have the order information or history on the orders or price agreement, was not aware of the 2023 price match agreement. 11/16/2023 - Customer asked salesperson #1 to make sure salesperson #2 was given all the order history and information, as well as history about offer to price match the 2024 to the 2023 model year. 11/17/2023 - Customer received an order confirmation email from Ford Motor Company 11/28/2023 - Customer asked salesperson #1 to connect with Michelle and salesperson #2 on the Price Match topic. 12/5/2023 - Customer asked salesperson #1 if he had connected with Michelle and salesperson #2 on Price Match topic. 2/27/2024 - Customer received email from Ford Motor Company stating that Bronco had shipped. 2/27/2024 - Customer asked salesperson #1 if he had connected with Michelle and salesperson #2 on Price Match topic, no response 2/28/2023 - Asked salesperson #1 if he had connected with Michelle and Grace on Price Match topic, no response 3/7/2024 - Bronco Arrives at dealership. Salesperson #2 contacted customer and informed them it is ready for pickup. 3/8/2024 - Customer arrived at the dealership o Price had not been adjusted as promised for the difference between 2023 and 2024 model year, $4,500 increase o Tow Package had not been installed per order (dealer installed item) o APEX GPS Driving Data Tracking System installed, customer did not request, was not informed (dealer installed item), $995 charge o Customer inquired about 2023 price match, was accused of never ordering a 2023 Bronco o Dealership refused to remove the APEX. Manager claimed it was too costly / difficult to remove. o Waited at dealership for 3 hours for the tow hitch to be installed. o Final price included $2000 over original 2023 promised price plus $795 for APEX. Total increase over promised was $2,795. 3/9/2024 - Customer removed APEX. Installation was via 3 plastic zip ties and a piece of duct tape. Removed in approximately 2 minutes. 3/18/2024 - Customer was contacted by Jennifer in regard to a poor customer review the dealership received. The customer explained the situation in detail, so she could understand why this customer would not be willing to leave a positive review. After listening to the customer's story, she told the customer she was going to work on a resolution. Customer again requested a refund for the APEX and offered to return the device to the dealership. 3/30/2024 - Returned to the dealership for service for a factory defect with the front seat, warranty issue. 2 Hour wait. No resolution. Parts required. 4/3/2024 - Returned to the dealership for second attempt to repair the defective seat mechanism. Repair completed. 4 Hour wait. 4/3/2024 - APEX returned to dealership in excellent condition. The customer requested refund. 4/4/2024 - Was informed by Jennifer, the dealership would not refund customer for the returned APEX or correct price match issue. read more

They take advantage of returning customers and charge incredible prices for diagnostics. Only took half of a working day to figure out what my problem was but they charged almost $600. Please find god! read more

I dealt with Jorge Lopez on texts and phone calls. I am into the CarPro show so thought I would give it a chance. Big mistake, Jorge did not help me, his attitude was he was doing me a favor to sell me a F-150 STX. He gave me a couple of prices over the phone when I told him what I wanted. Like every salesman, come in and let's talk. I live 50 miles from Tomball Ford, got tired of his crap, called Mak Haik Ford in Katy, Brandon was amazing. did the deal over the phone, went and test drove it the next day and I was in and out in less than two hours. I saved $4500 drive out on the truck AND it came with a spray in bedliner and tinted windows. JERRY REYNOLDS IS SO WRONG ABOUT JORGE LOPEZ! read more

They are so screwed up, I don't what can be done at this point. Had my car in for service and they never got around to it in TWO days. Zero communications. I called them and said to get my car ready and it better be ready when I get there. Avoid this bunch of morons! read more

Never shop here! terrible customer service and horrible management. I would have given it zero stars if that had been a. house.

Patrick was my advisor. Can't trust a salesman that have only one goal... SALE AND GET MONEY+ AWARDS It took ME going to ford service to figure out what happen to my limp mode and I got shrink wrap and a nail in my def line to clog the line for 530$ after I had to be there to figure out the problem. The charge wasn't even presented to me for me to OK it before getting shrink wrap and a def line clog with a screw and clamp for 530$. I'm going to leave an honest review on Google and wherever Tomball FORD has available for public to view. UPDATE with more of dealer "good service"... Had to let others know how bad they are so no one will get scam by these people again. I CALLED THEM TELLING THEM THAT I DROVE LESS THAN 50 miles ON "BAND NEW TRANSMISSION FLUSH" and the transmission shifted bad so once I got home I had to remove some transmission fluid to make it shift easier and found out after the "FLUID FLUSH" THE FLUID WAS STILL BLACK. THEY SAID TO COME BACK IN SO THEY CAN REMEDY IT. WHAT A JOKE THESE PEOPLE ARE TO TELL ME TO COME IN AGAIN AFTER MY HORRIBLE EXPERIENCE. SO I DECIDED TO CHANGE OUT THE FLUID MYSELF AND STARTED GETTING EVERYTHING I NEED FROM PLANET FORD. read more