Amir, Jerry, Vance, Lawson, and Team Big Brand Tires Atascadero are Absolute Rock-Stars!…read more Over the past three (3) months I have brought in four (4) separate vehicles with five (5) different issues --- each time, The Team has swiftly resolved each issue (wheel-hub, cylinder-misfire, trailer spare-tire/wheel purchase, tire-replacement, wheel alignment) and provide stellar Customer Service AND impeccable Customer Hospitality (including sharing fresh strawberries!)! Happy Friday, Have A Grand Family-Weekend, and... Be SAFE! === = ===

I'll start by saying that the first person I dealt with was great, but that's where it ended. Every…read moretime I spoke with someone at Big Brand I felt like I was inconveniencing them. The third party warranty company I was working with asked that Big Brand call them to approve a service being transferred. I called and was immediately told "Im not making any calls for you." If it was store policy that they don't call 3rd party warranty companies that would be one thing but I was outright told no without explanation. I was admittedly a little short with Amir when I picked the keys up and was called an asshole as I walked out the door. I've had work done on multiple vehicles at this location, but this will be the last time I do any business there.

the employees who work there are fast, efficient, kind and most of all funny. great experience…read moregetting my oil changed. thanks folks!

I've been waiting far too long for this situation to be resolved. There has been constant back and…read moreforth with no real accountability regarding my car being messed up after my visit. I used to come here all the time, which makes this even more disappointing. The day of service, I sat in my car with the window down the entire time while the two younger technicians worked on it. I did not speak to the store manager at all -- he was busy working on another car by himself. So when he later claimed he told me certain things about my car, that simply isn't true. I never even made eye contact with him. After leaving and driving a long distance, my car overheated. When I later called just to request a copy of my invoice, the store manager immediately referenced the review I had left and began saying I didn't have coolant when I was there. I didn't accuse anyone of anything -- I simply asked for my invoice. The defensive response was unnecessary. It gets worse. I was eventually told by my usual repair shop that I needed a new engine. I updated my Google review with this information and emailed corporate, as their response instructed. The regional manager then called me and said, "I want to make things right because I don't like one-star reviews." He even came to my home with coolant because it was low -- which makes me question whether it was properly checked or filled during my service like they claimed. He told me the other shop was trying to take advantage of me and said it was just my cooling fans that caused the overheating. That gave me false hope. To be sure, I paid out of pocket for another inspection at a different shop, and they confirmed that my car does in fact need a new engine. If there is camera footage from the day of service, I would like it reviewed to confirm what fluids were actually checked. The invoice also states my windshield was cleaned, and it wasn't. I overlooked that at the time because I care more about the oil change, fluids, and under-hood inspection. I drove away confident everything was fine because in the past I was always informed if something was off. I keep being told that if another shop states in writing that this damage was caused by their wrongdoing, they'll "take care of it." Why would another shop want to involve themselves by directly blaming a different business? I was even asked if the car is still overheating when I drive it -- I'm not driving it. I no longer have a working car. This entire situation has been stressful, expensive, and exhausting. I was a loyal customer, but this experience has completely changed my trust in this location.

I am super happy with the results of the new oil, brake fluid replacement, and repair of the front…read moreend area of my Honda Element. The staff fixed the squeaky noise and made the front end suspension tight again like a sports car. It will be a pleasure to drive on windy roads. They went above and beyond to make sure that the repair was done correctly. Also I know that my brakes and tires should be replaced in the near future due to their inspection. Preventative maintenance is ideal. Thank you!

Carl and Marcos were very helpful and efficient with their work I was in and out thank you guys !read more

My truck broke down just south of Paso. I called AAA for a tow and fortunately the original tow…read morecompany canceled and West Coast took the job. The gentlemen that helped me were incredible in their work ethic and manners. Both were professional and hooked me up and towed the truck all the way to Santa Barbara. Thanks to Mark and AJ.

The truck arrived shortly after I placed the call. my car was tested and I was in need of replacing…read morea 2019 battery. it was installed and my Honda started up promptly. excellent service.

I cam with my gf car today. I usually take mine to my mechanic since they know my vehicle inside…read moreand out. I sit outside with the umbrellas they provide at the tables. Read a book or two and relax. Look at the cars or motorcycles going 90 mph getting on the freeway. Staff was very friendly today.

During a rode trip I had to stop for a quick oil change and I stopped in Salinas CA, there I made…read moreit to a Jiffy Lube where they left a bottom flap unscrewed and it continued to make noise until I was on the way back from Buellton CA, when I was on the rode driving around Atascadero CA a very generous man named Jaines Colona flagged me down on the freeway and convinced me to go to a body shop he worked at so he could put the screws back on the bottom flap of my car. Everyone was so helpful and they checked that all my cars necessary functions were operational and when I asked for how much it was Jaines said he didn't want to charge me. I want to thank Jaines and everyone on the crew for being so generous and professional.

So thankful they are opened on the weekends. Fast & friendly service. They don't try to up-sale…read moreyou services you don't need.

I don't normally leave negative reviews, but I feel others should be aware of my recent experience…read moreAmerican Tire Depot in Atascadero. I had an appointment for an oil change and tire rotation. After an hour and a half my car still wasn't finished. When I finally asked what was going on, I was told that the mechanic working on my car had simply walked off the job. What surprised me most was that no one had come over to let me know what had happened while I sat there waiting. Eventually I was told the car was finished, but I left not feeling confident that the oil had actually been changed or that the tires had been rotated. There was also no tread-depth information on my receipt, which I normally receive with a tire service. (I had requested that the tire pressure to be at 34psi, however, when I got home and checked it was still at 30psi). To their credit, they did not charge me anything for the visit, which I appreciated. However, my bigger concern wasn't the cost -- it was not knowing with confidence what work had actually been completed on my car. I called the following day with questions about the service and my tire pressures. During that conversation, the manager told me they had two employees leave this week. I understand that staffing problems happen and can put a business in a difficult position, but the lack of communication and uncertainty about the work performed was very concerning. This isn't about criticizing any individual employee. When you leave your vehicle with a professional shop, you need to trust that the work you requested was completed properly and that you'll be kept informed if something goes wrong. Unfortunately, after this experience, I no longer have that confidence. I hope they get things sorted out, but even though I wasn't charged for the service, this experience was bad enough that I would not bring my car back here.

A five month project...........These guys fixed it in 5 minutes!…read more Not kidding. 7 mechanics couldn't fix it! These chaps called me back within 15 minutes!

HEADLINE: A welcome oasis for servicing late model Audi's here in SLO County far, far away from…read moreAudi of Santa Barbara. Brian and crew are first rate, affordable, and actually bring significant value to their customers given their expertise! I purchased a 2026 Audi SQ8 Prestige from Audi of Santa Barbara here a few months ago. Sales process was absolutely first class, but my first attempt at having them service the car was an abomination ... I'll just leave it at that. This review is about Brian and crew at German Performance, some 40 miles (not 90 miles) from where I reside. I called them two days ago to examine and correct the botched installation of aftermarket ceramic pads I had performed by AOSB, and they took me right in yesterday; no hesitation whatsoever and diagnosed the problem, corrected it, and I picked up the car today. This, with their garage and engine bays absolutely packed with other cars. Going forward, German Performance will be my Audi service shop for all my 2026 SQ8 needs ... especially oil changes. I categorically disregard Audi's recommended oil change every 10,000 miles. IMHO, it should be every 5,000. Same with tranny fluid, etc., etc. Oh, BTW, Audi of Santa Barbara charged me $400 in LABOR for my break-in oil change!!!! German Performance will charge $85 going forward (with me supplying oil, filter, washer, plug, and turbo O-ring). A no-brainer to keep these guys close during what, will hopefully, be a long enjoyable driving experience with my new SQ8 Prestige! Highly recommended for my fellow Audi (and other German badge) owners here in SLO County and beyond!

We're always completely satisfied with the excellent repair and maintenance services provided by…read moreA-Town Automotive. Whatever we are bringing our vehicles in for, we know and can trust that it will be done right the first time, and that the cost will be exceptionally reasonable.

Last week, I had to drive my 97 Toyota 4 Runner with over 300,000 miles down to a meeting in Los…read moreAngeles from Atascadero. Unfortunately, my "Check Engine" light went on 4 days before my trip and I was hesitant to take my 4Runner or rent a car for 4 days so I took my car to A-Town Automotive because of a recommendation by a fellow Toyota owner I met in the Trader Joe's parking lot. I live on a limited income and feared that it was going to be a major repair. When I got there, the owner used a computer device that could diagnose the problem and discovered that it was not a major problem so I drove it down to LA and back without any problems. I had an appointment the morning after I returned and he had it fixed 90 minutes after my appointment. To my surprise, he charged me his regular hourly labor fee and the cost of the part that was $2.50. He even repaired the clock on my dashboard that hasn't worked since I bought it. Not only is he a knowledgeable mechanic but is honest and that is a rare quality with auto mechanics in Atascadero.

Aps & more specifically Robert is amazing! I had a vehicle…read morethat had a "engine maintenance issue" signal pop up. Stopped in to see if they could help me at all- he wrote down the codes and even informed me that my vehicles make and model had a "campaign" for the specific issue as so many of us had this issue!! He quoted me for that specific issue & even quoted me for a battery because thats also going to need replaced. His quotes are also significantly more lower priced than the dealership itself. Highly highly recommend & will be telling everyone I know to take their vehicles there!!

BEST SHOP EVER!!!!!!! EVER. I was in town for a bachelorette party when my check engine light…read moresuddenly came on in the middle of a 3-hour drive. I called in a panic with only about 45 minutes before I absolutely had to leave and asked if there was any chance they could work a miracle. They got my Jeep in immediately, diagnosed the issue as worn spark plugs, completed the repair, and had me back on the road in time. They truly saved the entire weekend. On top of the incredible service, everyone was so kind, reassuring, and personable during what could have been a really stressful situation. A huge thank you to Jesse and Nancy for going above and beyond. I can't recommend them enough!

Absolute Satisfaction! Quick response on quote, immediate notification if even a $45 change to…read morequote for approval, and excellent communication with customer. CVT was replaced with warranty in one week and car was reprogrammed. I'm sure I will never have transmission issues with this car again, but if I do with any other car..... Specialty Gear & Transmission is the only place I will go!

Extremely loud high pitch whine in transmission. Took it to James in Specialty Gear. I requested…read moreall parts back that were to be replaced. That way I know the work was done. He rebuilt the trans (I guess). Returned it to me with Whine still there. No parts given back. Never told me it still made noise. Just gave it back and I paid $4500. He treated me like garbage. He said he rebuilt the rear end to get rid of whine. Don't know if he really did. Whine still there. Brought it back; he said he did a master rebuild. Whine still there. Truck went to Los Angeles. He said bring it back 3 times. I did 3 returns. James did nothing. Didn't want to talk to me, treated me like garbage. I was very polite. Whine still there. I spent over $200 in gas money getting it back to him 3 times from L.A. He did nothing. Whine still there. Owner Randy very polite. Gave me $500 back. Whine still there. Ember was very polite. James knew the deal, just didn't want to fix it. I'm out 4 grand. James was really rude. Never took the time to explain or justify anything. I was polite the entire time. James max rude. Goodbye Specialty Gear.