We had tons of dirt and mud on our car from the ride to Tennessee. We found this place and decided…read moreto give it a try. The car wash is very inexpensive at $9 and includes the workers rinses the car before entering the wash. The wash was very thorough and removed every bit of dirt, mud and grime that was on the car. The dryer at the end was very powerful and sufficiently dried the car. We were pleasantly surprised to see that the vacuums were included at no cost! Also, they provide a mat cleaner/beater that worked well in getting our floor mats nice and clean as well. Lastly, they even provide window cleaner and rags fro free so that you can clean your interior windows. We would definitely recommend this car wash!

PAID FOR $9.00 Brushless car wash: not sure if soap came out because light phases did not show what…read morewas happening; spray arms did not go to front or back with soap, some nozzles did not spray at all, and after vehicle looked as though not washed, (Not an exaggeration). took video and photos because phone number provided went to fax right away. Owner manager please contact us.

I went to the TruShine Car Wash on 2/8/2023 at the Boones Creek location and paid $25 for the…read moreCeramic and after the wash I pulled over to use the vacuum and noticed the whole front of my hood still had black marks and spots all over the hood. I saw the guy who pre-washed the hood and wheels pulling trash bags out and showed him my hood and asked if I could run it through again. He denied my request after I licked my finger and showed how it didn't get cleaned. He suggested I mix white vinegar and water and clean it off myself. I ended up going to the self service place across from Ingles and spent $3 more to clean the spots off; and I didn't need vinegar to do it. My issue was that I didn't ask the guy for money back, just showed him the problem and asked for another run-through to solve the issue. Needless to say, they have gotten the last money from me.

Welp $25 down the drain. Definitely not worth it. Could've paid $5 at the self service down the…read moreroad and did a better job.

I visited your car wash with my truck and informed the attendant at the time of payment that the…read morevehicle had a significant amount of bugs on the windshield and hood. I specifically asked for confirmation that the bugs would be removed as part of the wash. Instead of addressing that request, the attendant focused on trying to sell me a membership, which I declined. After going through the car wash, many bugs remained clearly visible on both the windshield and hood. I immediately brought this to the attendant's attention and requested that the vehicle either be run through again or that additional effort be made to remove the bugs, since this was the primary reason for my visit. The attendant refused to take corrective action and stated that I should have purchased a membership. I was also refused a refund, despite the service not being performed as requested. I paid for a service that was not properly completed and was denied any reasonable opportunity to have the issue corrected. This experience was extremely disappointing and unprofessional.

After speaking with Veronica from customer service - extremely disappointed with this company - the…read moresalesperson "convinced" my wife to sign up for their subscription - albeit we moved 7 hours away later that month & noticed they've been charging our account since August... interesting. They communicated a refund is not possible due to the fact we did not catch this payment and communicate with them? See below. "We appreciate you calling us back and we apologize for any inconvenience this may have caused... Unfortunately, at this time we will not be able to provide a refund due to attempting to provide all our customers with ample amount of time to make changes to their account or cancel before the recharge date. " Communication from the salesperson was not clear and we took advantage of this service a total of 1 time. Salesperson was not clear & corporate office is claiming we're negligent. Extremely disappointed.

Vacs really suck and not in a good way. Some work well others don't. Mostly don't. Half the time no…read morespray bottles to clean windows. New ownership doesn't get it.

Went to Volunteer Parkway (Bristol, TN) location. Young man working there offered to help with card…read morepayment, while recommending an upsale to their premium wash. When I declined, he proceeded to harass me verbally for extended period of time, while NOT running my card. I finally grabbed my credit card back, and backed alllll the way out of their long driveway. I just wanted my car washed!! Sheesh So strange. So unprofessional. Sooo NOT ever going back there!

The inside of my car was terrible. I had multiple stains and it was all around filthy. This place…read morewas great! They managed to fit me in their busy schedule and my car looks fantastic! I will definitely go to this place again.

THEIFS!!! Took my $600 deposit and interior pieces of my…read moreSuburban. Closed and I was told they :"Threw Away All Customer Info"