I love this place!!!! My car sparkles and the vacuums are spectacular! They have the wide suction as well as the narrow on BOTH sides of the car!! Logan is always so very helpful and went above and beyond today by cleaning my all weather floor mats and giving me some cleaning wipes!!! He even offered to get them back in place for me! Prices are reasonable and service is amazing! read more

I accidentally got stuck in the lanes during a busy rush. Employee Ava Moon was quick to help and guide, + understanding. Just made it a more enjoyable less stressful event. read more

Used this car wash for almost two months until their system caused over $1000 worth of damage to my car, which they will not help me pay for. Couldn't even give me free washes or anything. Really disappointed in Tommy's and would not recommend to anyone. read more

Friendly staff that helped remove my cargo box before the wash. Vacuums were great and got my dirty van clean! I was also able to get a mini pack of items to clean the inside since it was a last minute car wash decision. Facility is new and high tech. read more

I love this car wash for its ease of use and cleaning but I wish the employees were not instructed to stand by the pay station during Covid. It defeats the purpose of a contactless transaction even when they have masks on. Please don't get me wrong, they are very friendly but this is not necessary. read more

I went the other day and had a great experience. The wash and vacuums were great. I vacuumed my gross mini van in 10 minutes!

This is, by far my favorite carwash. I've paid to have my car cleaned inside and out only to have to clean the smears they left on the inside of my windshield when I get home. At Tommy's Express Car Wash, I get a far cleaner car then if I went to a gas station car wash. There have been times when I've waited way too long for a wash and the dirt is caked onto my car. One regular carwash later and my car looks brand new. There are vacuums I can use when I drive out so I can clean inside. Tommy's has different options depending on what you want done but I'll usually bring some towels, go thru the regular car wash then vacuum and finish drying the car myself. I'm writing this review not only because the carwash is great but the customer service is awesome as well! If you have a problem, they'll do everything they can do to make things right. It's been my experience that they offer the best carwash at the best price. If you don't want to spend $35-$40+ and tip or settle for a mediocre gas station carwash, try Tommy's! read more

The car wash turned me away because my truck was too dirty! I parked under a tree that dropped berries on my truck so thought I should get a wash. Apparently there was concern the berries would not be kind to their wash system. One would think a car wash would find a reasonable solution to clean a dirty car rather than turn away a customer. Is this not a car wash??? I will say that the facility was clean and attractive. But, customer service left little to be desired. read more

I just returned from a round-trip back to Overland Park after taking my daughter to New York City for college and dropping her off. My car was pelleted with dried bugs and debris so I decided to run down to the car wash. I am a Tommy's member, but I drove up to the window to ask if there was any kind of solution they could put on my car before I drove through the wash to get all the yuck off. Gavin, was working the window and went above and beyond. He gave me a microfiber told me to run through the wash once, wipe the car down, then come back through again however many times I wanted to get the car cleaned to my satisfaction. Such customer service! Gavin is a keeper, but the entire operation is TOP NOTCH! Don't go anywhere else! Cindy Terrell, Prairie Village read more

These guys are top notch. I've always had a good experience there, but today I was even more impressed. It's extremely cold. High temp was around 8 degrees I think. I wasn't even sure they'd be open. Well not only were they open, but they even had workers in the wash on each side of your car with hand held wands spraying off the extra grime that builds up along the bottom side of your car this time of year. I was very impressed. Wish I could have given those 2 guys a couple of extra bucks. read more

I am sure many wonder, why one would write a review about a Car Wash but when I tell you, this is the BEST Car WASH, not just in Overland Park Kansas but anywhere!!! The friendly and amazing staff: Skyler, Kelsey and Logan are not only friendly but very thorough and engaging with any questions you may have. Just to frame how I love this place and love the friendly staff, I currently reside in Alexandria,VA but visit the Overland Park area 2 twice a month for business. Even with a weekly rental car, I make a point to come by Tommy's Car Wash Express for the best "Car"safest car wash ever... Thank you Tommy's Car Wash Express! If ever you want to come to Alexandria VA please let me know!!!! read more

Tommy's Car Wash is my favorite car wash in Kansas City! I took two of our cars there today and am very pleased with the wash and their vacuums. Johnny was the employee that helped me both times and was very helpful and friendly. I would compare the customer service at Tommy's to the customer service that you receive to Chick-Fil- A or Scheels! read more

Beware- I went to get a car wash when I was in town on 10/14. I went through automated line and swiped my card. The kiosk said it was unable to complete my transaction. I thought it was my card, so I tried a couple more times and then tried a second card. Finally an employee yelled out from the window that their system was down and to go ahead through for a free car wash. The next day I saw on my account I was charged for 4 car washes, 2 on each card. I immediately called the car wash. Over the next 4 or 5 days I talked to a number of managers, I was assured by Derrick that he was on it and it was being taken care of. I never have received a call back from anyone. I have never received a refund. And for the last two weeks I only get a voicemail when I call and know one call me back. I am all for supporting local businesses but I expect a certain level of professionalism and customer service with any business. This business has failed epically!!! read more

Do not go to this car wash. I have a brand new Nissan Titan truck that had zero scratches on it but by the time I dried off my truck, I noticed numerous swirls and scratches on the hood, cab, and door frames, (attached pictures) Needless to say, I was pissed I located the owner, Austin. He came out to my truck to take a look at the issues and of course he tried to say they were already there but I'm sorry, this is a brand new truck. Austin proceeded to take pictures, still questioning whether the scratches were there beforehand. Austin said that he would look into the equipment that they are using and get back with me within 24-48 hours. That was Friday at 4:00. After going all weekend and not hearing back from Austin or anyone else from Tommy's Car Wash, I decided to stop by on Monday. Austin and his partner showed me a video insisting that the scratches were there as I entered the car wash. I could not see what they were seeing and of course, they still insisted that it was not their fault I asked why I did not receive a phone call within the 24-48 hour time frame they simply said they were too busy to give me a five minute call I left there very disgusted with the whole ordeal from lack of respect to getting back with me to their "it's not our fault" garbage. Trust me, you do not want to take your vehicle here. They are very rude and dishonest and not to mention they are very expensive for a simple car wash. It cost me $20 to have my truck washed and scratched and no telling how much more to have the scratches removed if at all possible I repeat do not give this business your money or your time. You will be very sorry read more

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Clean, shiny and dry every time! The Car Wash Club for $24 a month means I can wash my car often in this nasty weather. Thanks for the great service and ease-of-use, Tommy's!! read more

The team at this car wash came through for me on a hot day this summer. My 3yo daughter and I stopped by for a wash and my car battery died. The supervisor on duty quickly rushed in to help but unfortunately the battery charger was dead. In swoops another employee with his truck and gave us a jump. Glad to know Tommy's Express Car Wash has such well mannered and good hearted young men and women working for them. read more

Car Wash: 5/5 Vacuums: 5/5 Value: 5/5 Customer Service 3/5 This car wash is definitely my favorite in Kansas City. It's new, does an excellent job, and the vacuums are the most powerful I have ever used. I have signed up for the monthly wash packages various times throughout the year and love them. When you do sign up for the monthly package, you get to go through the VIP lane which requires simply driving up, the camera scans your license plate, and the arm goes up allowing you into the wash. The camera system does have its flaws though. A few times I have pulled up with a car close behind me and it will inaccurately give me the person behind me car wash, typically a cheaper basic package (I usually get the Ultimate). The last time this happened, I called in and spoke to Adrian who promised a manager would give me a follow-up call. I never received a call. I even called back in only to get an answering machine. I had another similar experience back in February where I was promised a manager would call me back and again, never did. I called back twice to try and reach the manager and was reassured call-backs that never came through. I typically would give a review much lower than I have based solely on this customer service practice, but truly don't want to take away from the great product that Tommy's has... despite what I consider poor customer service. It wouldn't have been a big deal if I didn't commute a 45 minute round trip just to get my car washed at this location, but it is what it is! read more

I love this car wash! It gets your car really clean without scratching it, and the vacuums are super strong and get everything! The people who work there are super nice too. read more

I was a club member at this wash pretty much since it opened but with recent experience i had to cancel. Car wash malfunctioned and did not spray soap or water on my car. This caused the brushes to scratch my paint which two employees saw and agreed was the washes fault. Manager was not there but i was told he would call me within two weeks. Never received a call so i went back myself and the manager was not there again. Finally got a call back the next day and scheduled to meet him at noon on a Tuesday. I showed up at noon and the manager of course was not there. He showed up 20 minutes later and did not apologize for being late or even shake my hand. After arguing back and forth that the scratches were caused by the wash he finally agreed to have a "buddy" at Acura buff out the scratches. This process took 3 weeks just to get scheduled because the manager, Kyle, apparently doesn't know how to make phone calls. Acura half way fixed the scratches, missed one entirely, but dealing with the manager Kyle is such a pain in the ass I'm going to just cut my losses. I strongly discourage anyone who cares about their paint to get their car washed here. Manager is near impossible to get ahold of when something goes wrong. The wash itself is average. Same thing you'll find in a dozen other locations near here. read more

I had a great experience at Tommy's! It was my first time here today and I will be making this my regular car wash from now on. I was so impressed with how friendly and helpful the staff was! Not only was the price good but there was no line so it didn't take long at all. When I was using the complementary vacuums, that are super powerful btw, one of the customer service representative came up to my car and noticed some stubborn bird poop that didn't come all the way off. He offered to give me a rain check to come back if I didn't have time to go back though the wash right away. This is the unexpected service that will make me a loyal customer. Happy customer, happy car! read more

Do not go here unless all you want is to splash water on your car and in that case used your drives and save $20. I paid for the most expensive wash and coming out I find that it was designed so that there are no parking slots for using the vacuums and wiping down your car. These are part of the excessive fee charged and finding them not available the manager came out said move your car on. When I said I need to complete the wash service I paid for he said. That's too bad and turned and walked away. I feel sorry for anyone dmb enough to purchase the membership. I strongly suggest everyone stay away!!!!! read more

Wow!! That took minutes! I had never been here before and was just in the area needing a car wash! There was a special today, only $12 for their top of the line option! I pulled through and the guy directing me made sure I was all set, then I just sat there with my car in neutral while it was pulled through tons of little scrubbers, soap, and a dryer. I liked at the end how they had a light that said relax and then told me when to go. I never know when I go to these types if and when the process is done. Great place! read more

I wanted to write a review on an employee there named Logan, this guy went out of his way to make my experience there at Tommy's the best it could be today and I want to give him a five star review! read more

Good quality car wash. Very high tech, your employee Logan offered to clean my mats for free. Very friendly staff. I will definitely be coming back. read more

I was recommended this place by a coworker. I've been a handful of times. I just got off the phone with Max, who took care of an issue I had. While the issue was most likely my fault, they were understanding, professional, and KIND!! I will continue to take my business here. Thanks for being awesome read more

Very friendly staff, and very high-tech feeling car wash. Just put your car on the track and put it in neutral and it takes you right through. Then after the car wash and dry you pull into the free vacuum bay area. The vacuums are superstrong and do a great job cleaning your floor mats and your car interior. read more

During the cleaning cycle something remove small parts of the front car. So I called somebody to show them, the guy(Luke) seems to understand that the damage was caused during the wash, he open a claim. Two days later they call saying that they did not see anything on the cameras, so is not their fault. This was a lack of respect. Please dont go there. read more

I have always washed my vehicles by hand until my first visit to Tommy's. In a matter of minutes, I have a sparkling clean car both inside and out. Tommy's has it all: wash and dry, vacums, floor mat washing station, and friendly and helpful staff. Today I visited, PJ and Cooper (staff members) went above and beyond - thank you both for your dedication. I now have an un-limited membership and use it all the time. read more

We have a subscription to Tommy's Express Car Wash, and we love it. It's amazing to be able to wash the car at any time - sometimes, twice a day, when my car gets really dirty. I love the facility and the equipment they provide to help me get my car squeaky clean. When I was cleaning my car on Sunday, Cooper noticed that I was taking out my floor mats. He quickly came over and offered to take our mats and clean them for us! Wow! That was unexpected and so, so nice! He taught my son and me how to use the carpet cleaning machine - which is AWESOME BTW! Cooper was great, and it really impressed me that Tommy's always seems to have the best people working at the car wash, and they are always available. Good work, Cooper! Thanks again! read more

This was a great experience. I especially want to say a huge THANK YOU to Z who went out of his way to help me. He took my mats and ran them through the wash since I didn't have any way to clean them off. Z was so kind, thoughtful, respectful and friendly. I can't recommend this business and Z higher! read more

Tommy's always does a great job of cleaning my car and the staff there is so friendly. Logan goes above and beyond to deliver the best service every time I am there and he is so helpful!!! Logan offered to clean my mats for me and ensured I had a wonderful experience!! Will absolutely continue to come here!! read more

Went in there got a very nice clean for the 1st time... my 2001 truck looks brand new now and a young man named Skyler was great cleaning the inside of my car. My car honestly looks brand new. 10/10 recommend Tommys!!! read more

I like the express wash at Tommy's and today Cooper volunteered to wash my floor mats! Nice service, you have some great employees. Thanks for making the mats look like new Cooper! read more

After being rejected by Belfontes car wash after 3 years of business because I drive a Jeep with a winch I went looking for a new place to get my Jeep washed. Tommy's was recommended by Midwest Krawlers, a Jeep club. I am happy to report that not only did they accept my new unlimited membership but they did an amazing job on the Jeep. So much better than Belfontes! I highly recommend them! read more

My favorite car wash hands down!! The the staff is always helpful!! Today a young man named Cooper came and offered to wash my mats for me ! Thanks for being top notch!! read more

Do not use this car wash. It will scratch your car due to not being touch less and the fingers will tear off your rear wiper blade. Then the arrogant staff acts like it's no big deal and takes forever to get a wiper blade. They never even offered to refund the cost of my wash or offer a free wash!! I will never go back. read more

Excellent service....quick car wash. This is the best place if you are looking for affordable and automated car wash....they have monthly unlimited car wash plans too. read more

Best car wash in the city! The colorful soaps, and the full-vehicle mirror at the end makes the whole thing seem worth more than you paid. Honestly, I don't think I have ever had a more thorough washing, with all the brushes, sprayers, and awesome flying about. The drivers door only leaks in the good car washes, so rest assured I got really wet. The convenience of drive thru payment is something that I could never imagine going without from now on. When they say express, they mean in and out - no lines, with special k-pass style lanes for monthly subscribers. The facility is extremely clean, the service is phenomenal, and the brightness of lighting makes for a better experience too. Stop in to a complimentary vacuum bay after your wash, and enjoy the speed of a very strong vacuum. It remains to be seen if they can maintain this excellence, but for now, Tommy is my guy! Take a dip, you'll love it. read more

When comparing to car washes across the city it ranks fairly high in my book. Staff was nice. Car wash itself was $15 for the super wash. Monthly passes $20. My car was filthy after this last snow so I wanted to put it to the test. I like for my car to be spotless.(it's white so anything will show). The pretty color soaps and fun brushes didn't distract me from the cool 3min I was in there. Pulling into the vacuuming area I hopped out and did a 360. Everything was clean but near my back license plate. Not worth going back through over but definitely needed to be wiped with a towel. Vacuum suction was amazing but we'll see for how long. If they maintain the equipment and keep up their customer service they will remain successful. My one and only complaint was the tax on the wash. This is the only location I have visited that does this. If you want more money have some employees standing around to vacuum the cars and allow them to accept tips. read more

This place is awesome! Mostly because of the people. They are all very outgoing and helpful. They go above and beyond on customer service. I got the most basic car wash and was pleased with the results- not perfect, but for $6. I also like the atmosphere and the free vacuums, for after the wash. read more