Just to follow up.....everything worked out perfect. I know that is not easy to do with international flights, processing through customs and retrieving luggage...but timing was once again perfect. Walked outside and Tommy's Taxi was there waiting for us. A very welcome sight after a few weeks away from home. Thank you very much, Martha read more

I don't rely on Tommys taxi too much or I try not to, because the drivers aren't just rude and disrespectful, but they are pigs and I'm sick of the sexual harassment I used to get from them. Even when they drive by, I'm in the crosswalk and they yell "get out of my way" and when you stop and be like "excuse me", they try and run you over while in the crosswalk. Back in the 90's I used to use them all the time until I had the driver sneak into my home and stand there naked and watch me. Yes back in the day, police had to be called, because tommys taxi drivers would physically abuse you if you didn't like their services regardless if they were rude and disrespectful to you, they wanted that tip or they would assault you until they got it. Not to mention they would try to give you half price in exchange for sexual favors and yet, they still in business, that's why I quit working with them, back in the day I was driving for them, until one winter the cab I was driving I was down on second st and a kid asked for me to take him, I said call it in, instead he threw a large brick at my cab, I quit working for them, not to mention dispatch claim they love working with them, but, I think something suspicious is going on with the company, honestly I do. However they SUCK with service and professionalism. I know too much about tommys taxi, I've been in Framingham for 25 years, my time expired years ago. I don't even think they deserve a star to be honest, but I'm thinking positive and giving one. read more

I called from airport and was told to call on the bus home. I was told 9 pm and they still didn't show up. I called 9:12 and was told another 20 minues. almost an hour after my first call. Their excuse was that the cabs were out of town. They wouldn't answer my questions leaving me very upset. I ended up getting a ride from a friend. They were undependablei and rude. It was very upsetting. read more

Annoying. I called for a taxi on 10/27/09 at 12 noon. I told the dispatcher exactly where I was located, at Framingham common. The taxi pulled up on the other side of the street and was there for 2 seconds and left before I could cross the busy street. I called back and another dispatcher said he was there and left he could not wait and he was sent to another pick up. I waited a total of 40 minutes for a taxi, in the rain and cold. I will never us this taxi company again. They need to get their act together and listen to their customers and pick them up where they say they are read more

i have used tommys for years.it was especially great when my mother lucy needed to have me come over in wayland.they were vey respeacrfull and got there pretty quick.i remember when the dispatcher would say going to moms.great people.you wonder why they have been around so long,the great service read more

I would give them a zero if it's an option. They are not reliable at all. For a local ride in Sudbury, they were late for 40 minutes and didn't even call. Avoid them at all cost!!! read more

Over a half hour late, then watched them go to the wrong place, and expensive. Long live Uber!

I've used these guys several times, and I honestly don't know why I keep calling them. They're regularly late for the pick-up and they never apologize for being late or offer to knock something off the fare because they're late. What's the point of planning ahead? Today I even padded my pick-up time thinking there's a chance they could be a few minutes late. No luck. Never calling them again. read more

I recently took Tommy's Taxi to go out locally in framingham and had a good experience - the drivers were prompt, polite and not creepy. Also, the cars/taxi vans that picked up and dropped off were both in good shape. I can say it was a relief to know that the drivers are vetted by Framingham PD.... rather than simply getting into an unmarked Uber or Lyft. read more

First experience with Tommys taxi in framingham and was content with their services- On time and friendly-ish. Called on a Sat night to go out to a restaurant with 10 friends and they showed up in 15min with a mini van and sedan. They were also On time with the pick up too @ 12am. read more

you're risking your life! Driver drove 50 mph in a wooded 35 mph zone, never used his blinker and barely slowed at each stopped sign. Angry and Rude. Had no idea what the rate was based on - they randomly just throw out a $ number. Asked to pay half way through the ride. Drove with his driver window completely down so the cold draft came whipping through the back seat. Drove with his fist clenched and with one hand - Was wishing a cop would be waiting somewhere along the worst ride of my... Last time the driver got in a road rage incident with a pick up that was trying to go left into the cab's lane - Passengers paying should not have to risk their life or be treated rudely - taking a ride for a fee ! read more

Horrible service. They showed up a half hour late and made me late to work. Luckily I wasn't catching a bus or something. Being that late is unacceptable. read more

It's THE WORST taxi company I ever experienced, not just in America but all the countries I have been. Extremely rude and difficult to deal with. I travel on the train a lot and I need taxi to pick me up between train stations and other places, and I always make sure to call them 30 minutes early and tell them EXACTLY the time and location I would need the train. But they would give me the wrong time and sent taxi either too late to catch the train I need to catch or too early to pick me up and leave before train arrives. And today they refuse to serve me after they sent the taxi in the WRONG time twice. I wish they get out of the business as soon as possible. Ridiculous! read more

I called and asked to be picked up at Logan express terminal. They took another passenger instead and completely ditched me!

I've used them for several years now, and they're always on time, courteous, and go out of their way to be helpful. I think I know most of the drivers, and they're all characters, in a good way. Reliable, which is the most important thing. read more

I have used Tommy's on 3 occasions. The drivers are always polite and on time. I highly recommend them !

When my mom passed away, Tommy's made a donation in her memory to the Alzheimer's Association. Talk about customer service. It was very touching. read more

We called and reserved a cab for an 815am pickup the evening prior. The first time I called to check on the cab I was told it was on the way. When it still wasn't here at 845 I called the dispatcher and was told that the driver wasn't responding but that he'd gotten the call 'a while ago.' When i remarked that it was now a half hour late the dispatcher responded with "do you want to walk?!' I was so surprised I didn't say anything then the dispatcher yelled 'Dont call back again unless you want to walk!!' He then hung up on me. Don't worry I certainly will not. The Taxi finally arrived at 847. I won't bother you again Tommy's Taxi. If you enjoy getting places late and verbal abuse feel free to use this service, otherwise call Lyft. read more

They don't answer the phones when you need a cab. I called Saturday around 5:30pm (Feb 7) to arrange for a cab to the Logan Express at 4AM. I sat on the phone for 7 min and hung up and retried for another 5 min. Usually I don't mind holding, but it wasn't a regular hold pattern, it kept looping me back to the beginning message. "If you want to reserve a taxi press one" then we press one "thank you for holding" then loop you back to "if you want to reserve a taxi, press one" (I'm paraphrasing) but you get the idea, holding is one thing, but it just kept throwing me back into the option to hold. read more

Not a good first impression: called in advance for a taxi at the Natick commuter rail stop. First, the dispatcher/scheduler was unpleasant, and second the taxi arrived 15 minutes late, and 25 minutes after I had originally requested they be there. Also, they did not call to say they were running (extra) late. The taxi did eventually show, but after it was too late to get me to my meeting. Now looking at the reviews of others' experiences on Yelp, I gather I should not be surprised. read more

Had to use them for two months always called an hour ahead of time and they still managed to be late 9 out of 10 times very unreliable with a very rude staff, awful company! read more

I am VERY VERY DISAPPOINTED with this cab company. THWY ARE UNPROFESSIONAL, no manners, rude and never show up in time. Today I've been waiting over 60 minutes for a cab. And i called 30 minutes in advance. Why does exist other cab company more efficient and fast than this Tommy's in Framingham? It is time to other better companies take over than. They have monopolized the business in Framingham. I am very unhappy with this comoany. They shoukd go out of business. read more

Excellent friendly service! Thank you for taking our team safely to the airport!! Very reasonable and timely!!

always late and when u do not leave enough for a tips they take tips for themselves... and when u make a appointment ahead of time they never come on time....and the taxi driver are rude and there taxi's are very dirty.... read more

How about a ZERO star??? PLEASE READ THIS REVIEW My mother is a senior citizen, almost 80 years old and has a liver transplant. She takes transportation through MassHealth with Tommy's Taxi to go to her doctor's appointment at Tufts Medical. Some of the drivers have been patient and nice, however most of her experiences have not been good, especially the last one. It's a shame that I don't know the name of the driver and they did not want to give it to me when I called. He was very aggressive and abusive. He became infuriated with her because he had to wait for her a for little while. He was picking her up on the opposite side of where she's used to being dropped off and picked up. She got in the car and he started attacking her by continuously yelling at her to "sit the fuck down and to shut up" while using his hands with aggressive gestures. Yelling, and swearing at her!! He also started speeding up once they got out of the traffic jams. This made my mom extremely nervous. She has health conditions for God's sake! If something had happened to her there were going to be facing some very serious situations. What kind of person would do that to a senior woman? Shame on Tommy's Taxi for not knowing how to pick their drivers more wisely. This is not the first rude driver working for them, and this guy went beyond rude. He was an aggressor. This is outrageous and it is simply UNACCEPTABLE. There must be better assessments of who they have servicing the public, especially when it comes to senior citizens and those that are most vulnerable. I will be putting a complaint for senior abuse. I am waiting for a call from the owner, Joanne and I expect her to tell me exactly how she will be addressing this issue. This better be taken care of immediately, and I will make sure i do my part to make that happen. read more

The absolute worst. They left my wife stranded in 25 degree weather and picked up some other random person instead even though I called a ride for her and gave them the exact time she would show up. They showed up 2 minutes early and my wife watched as they drove away with random people. There's a special place in hell for people like that. Just use Uber next time. read more

Tommys Taxi I have had both good and bad experiences taking this cab company. Sometimes it is on time, quick and others you are made to wait longer than you are told. The last time I rode it wasn't about time but more about the cab itself smelt like vomit, urine and cigarettes. The driver missed the parking lot a couple of times yet it was on time and the driver was nice while talking like a sailor. read more

These past few months I've had interviews throughout the country, so I have had a chance to use this Taxi Service a few times. I really like this service for their reliability and polite manner of the drivers. I remember I called a few cab companies before Tommy's the first time, but Tommy's was the one that got back to me with a quote. In short, if you need a taxi and are leaving for a location, they are the guys you can count on! read more

My family and I use Tommy's Taxi service all the time and have always gotten friendly, reliable service. Both the phone operators and drivers are very nice and helpful. I've even had them pick me up at 1:00 am and they were on time and reliable as ever. read more

EXCELLENT FOR WHEELCHAIR CAR SERVICE!!!!! this company was excellent . my father is handicapped, wheelchair bound, and the wheelchair van driver "john" was very polite and respectful. he put my elderly father at ease. he was prompt, and the pricing was very reasonable. My mother now has a great resource to get my dad to his appointments and I have piece of mind knowing they are in good hands, we had a really pleasant experience. read more

This is based on an experience I had with them several years ago and I was so incensed I will never call them again. I called to reserve a ride to Logan Express for a very early flight and the person that answered abruptly told me they don't drive that early and hung up on me. I called back to tell him there was no need to be rude and he hung up on me again. I would rather walk than give them my business. What a total a-hole. read more

Ordered a cab a day in advance for 930 am as I was trying to make a flight. Called at 8am to confirm. Confirmed. 930 comes and goes. Call at 940, they say they are dispatching in ten minutes. Can driver nice enough but yikes. Do yourself a favor, take UBER ! Missed my shuttle and had to wait a half hour for another one. Your company blows read more

We've used this company for months, twice weekly as transportation and love them. We were only picked up late once and it was during a terrible rain storm the whole town was flooded so I really cant hold it against them. The drivers are always polite and friendly. The other complaints about rudeness I have never experienced. read more

The person on the phone spent enough time to understand my unique request and the driver they sent for us was outstanding! I would never have gotten this level of service from an app and I'm very grateful to their entire team. read more

I called at 10:58 and I have to be at work at 11:30... What takes a cab 40 minutes to drive 15 because I don't even live than far from them as well as that this is the second time they take forever to get to you. This company sucks and doesn't even call you to tell you the taxi might be late. read more

Do Not Use - call Natick Cab instead!! I called Tommy's at night to schedule a cab early the next morning to get to the Metrowest Logan Shuttle. They were 30 minutes late and I missed the shuttle I wanted to take. They were not apologetic at all and didn't even help me with my luggage. This morning I saw Tommy's Taxi making a 3 point turn in the parking lot of my apartment complex and the driver nailed the bumper of another car. They are inconsiderate and unreliable! read more

This was the worst cab experience I've ever had! I called at 11:15am local time to schedule a cab for 11:45am for a cab giving plenty of time for the company to work out their schedule, and it was a six minute Framingham cab ride from my apartment to the Framingham train station to catch the 12 train. I wait downstairs from 11:45-11:54 and no cab shows up! Then I call the dispatcher once and as I'm explaining my situation (in a calm manner) she hangs up on me! Thinking it was a mistake, I call back a second time, get a hold the same dispatcher, and again she hangs up on me KNOWINGLY. I have now missed the train, and I went back upstairs, called back a third time and got a hold of some other dispatcher and he apologized and said the cab arrived now. This is inexcusable and he did not seem to realize the severity of the situation given that my whole planned meeting is now up in smoke. He told me next time give 30 minutes in advance for a bloody 6 minute cab ride. Completely unprofessional and I've never experienced this sort of negligence with any other cab company I've dealt with. I will NEVER be calling this cab service again RV read more

I've dealt with Tommy's twice now. The first time, I called and was quoted a 30 minute wait time (Monday morning, 0745). I was lucky enough to see one (Tommy's) that was dropping people off so I ran after it. The driver was nice enough but didn't seem happy that I had taken him from the "route." The next day, I called thirty minutes in advance of my commuter rail train arriving and was told that a cab would be waiting. There was no cab in sight when I arrived. When I called, they said it would be 45 minutes. I bit my tongue and waited. After 55 minutes and no cab, I called again, only to be told it "would be at least 15 minutes more, we don't have enough cabs but are calling in more drivers." I have seen three "Tommy's" cabs pass with passengers so far. I won't be using this cab service ever again and I don't recommend anyone else does. If you wan to be on time to your destination, take a bus and walk. read more

Two most recent experiences (though none before were spectacular)- 1) cab drove by our house a couple times then driver was clearly new to the area. had no idea what rt 9 was. not a huge deal if a cab driver doesn't know short cuts or backroads but rt 9 should be something they know, in my opinion. Got in cab and was easily over 100 degrees on a rainy humid day. AC and fans didn't work and windows had to stay up because of the rain. Barely had enough oxygen to direct the driver the whole way there. Miserable. 2) Arrived at Logan express and waited an hour and a half for a cab that they kept promising was coming whenever I called. Ended up walking home through downtown Framingham at 1:30am. I think this is a poor excuse for a company and they should be ashamed at their service. read more

I called for a taxi and said I needed to be at the location in Framingham by 5:90. They said no problem 20 minutes max. They showed up 45 minutes late at 5:00 after the business closed. They refused to apologize and said it was a "misunderstanding" and a "miscommunication" when he clearly acknowledged what I said and I called back a # of times in between to check. The driver said he wasn't called until 4:45. I would NEVER use again. read more