We needed to have a car towed from a storage facility to our home 40 miles away. The driver was…read morefriendly, knowledgeable, and courteous. I would recommend them to any of my friends and neighbors.

Brandon was so kind, helpful, and knowledgeable! He made me feel like I was in good hands. He works…read morewith a calm demeanor which was a great reassurance for me and the high stress situation. Overall, the service was quick and easy! I'd recommend Triple J to anyone and I'd definitely continue using them in the future. Thanks for everything!

I haven't actually had work done on my vehicle by this shop as I'm not local, but I can attest to…read morethe quality and integrity of the people that operate it! While en route to Cedar Point from Columbus with an SUV full of kids, I started to experience car trouble. My daughter googled auto repair shops near us as the handling of my SUV began to decline rapidly and I slowed down and drove with my hazards on. By the grace of God, we were only 5 minutes from Tom's Auto Repair! As I pulled into their parking lot, Daniel came out from the garage right away to make sure we were okay as he noticed the flashers on. I explained to him what I was experiencing and after emptying my vehicle of restless kids, the team had it up on a lift in no time and quickly diagnosed the issue(s). They said I was lucky that I stopped, as with the state of my wheel bearing and front bushing, we might not have even made it the next 30 minutes to the park. Daniel didn't have the specific part I needed, but called around to other local shops to see if anyone had it on hand. With none found nearby, he and Alexis helped me problem solve from that point on. I called AAA to tow my SUV to a repair shop back home, and Daniel was already on the phone with local taxi services to to help us a way to Cedar Point, without me even asking. Alexis then called Fleet One for a rental and a Ford Explorer was delivered to the auto shop in less than 15 minutes! The tow truck came quickly as well, and Daniel provided a written analysis of the issue and parts needed to pass along to my local shop. What's even more impressive, is that he refused to collect a dime for his and his team's time, diagnosis, and help. They even cleaned up a wound and provided a bandaid for one of my son's friends who was with us! I was in tears by the time I left, grateful for the good people that God placed us close to at a time of need. I highly recommend Tom's Auto Repair to anyone in the Norwalk area and will always be a fan! Thanks again for saving my son's 13th birthday and keeping us safe, Daniel & team. You guys went above and beyond for nothing in return, and with that kind of integrity and character, I would absolutely trust you with the care of my or my loved ones vehicles in heartbeat. Thanks again, a million times over!

I am 75 years old. I have been an auto body man at a new car dealership years ago and went thru a 6…read moremonths GM Fisher Body autobody repair course. I have also worked on many of my cars over the years changing engines, rebuilding transmissions etc. I am a college graduate and a infantry combat veteran with 7th Cav in Vietnam. Was also an aircraft mechanic. So have been around. Getting old so can't crawl around under cars ant more so hire the work out these days. I don't personally know these people at all, but I have used them twice in the last year for big repairs, one on a 2009 Mercedes and another on a 2009 VW Touareg. THESE FOLKS ARE HONEST HONEST HONEST and COMPATENT and REASONABILITY PRICEd, also friendly. What more can I say except all that is hard to find in an auto shop these days. I hope thay stay in business.

Driver tried overcharging an extra $100 after an overpriced estimate of $310 then an additional tax…read morecharge for 65 miles from Canel Fulton Ohio to Mansfield Ohio I will not recommend this company to anyone

Call there Thursday night to get my car towed from McDonald's in Akron off exchange for Quinton and…read morewound up in a screaming match with the man who is answering the phone. Don't know who the hell that guy is, or what his problem was, but he should be fired like yesterday. Totally completely disgusting how I was treated. Never ever again will ever call this place in my lifetime.

The mechanic showed me the part that broke in my car and the box of the replacement part. Did a…read morewonderful job. Polite and well priced. Friendly service. Excellent quality and very speedy. I would recommend this place to everyone.

Found Moe on yelp and had a response within minutes.. Was reasonable price and by the least amount…read moreof time I have waited for a tow.. He was very kind and had a good conversation. I will be sure to give anyone thats needs a tow his number

Best people i ever call dad and son show up fast and take care of my car very knowledgeable of what…read morethey are doing I recommend this company 100%

Our vehicle broke down in a parking lot in Lorain. I phoned them up, and they told me they could…read moreget it in about 20-30 mins. I asked them to bring it to my house so I could fix it here. It arrived at my house about 45 mins after I phoned them. My home is 6-10 miles from our break down location. I wish it was free, but outside of costing more than "cheap me" wants to pay, I have no complaints. They put the car safely in a spot on the drive where I can work on it and solve its issues. Thank you to DYMS/Rivera for prompt service.