I'm writing today to express my outrage at their recent "bait and switch" service. Yesterday we had…read moreour regular contract service on our air conditioning in preparation for the summer. The technician showed my husband photos of how dirty our unit was and recommended the installation of an air purification system for $59. we both felt that was a reasonable price and agreed to it. My husband even commented to the technician on how reasonable it was. You can imagine my shock when I saw a charge of $1599 on my AmEx bill this morning. Obviously their first reaction will be that my husband misheard the price, but for BOTH of us to have misheard is almost impossible. We know what we heard and we both heard the same thing: $59! Had we been told the truth we would not have agreed given the age of our unit and the possibility of having to replace in the not so distant future. I can tell you we will not be using Aggressive when that time comes, nor will we be renewing our service contract in the future. I don't mind paying for good service, but I don't like being cheated!

Called Christmas weekend (at almost midnight) with a dead furnace. It was 59 degrees in my house…read moreand dropping quickly. I called and spoke to Cullen and he arranged an appointment for the very next morning. Mina showed up on time and diagnosed the problem immediately. My furnace was up and running in less that 12 hours from the original call and on a holiday weekend in the dead of winter. Could not ask for more than that. Excellent stand -up professional service start to finish.

Laurelton Gardens was in a horrible bind with a water line break. We called several plumbers in…read morethe area and no one ever came or called us back. We were desperate, so we finally found Rostron Premium Home Services, and they were ABSOLUTELY AMAZING, PROFESSIONAL AND CAME OUT THAT DAY TO START. We would 100000% refer them. Rolland and Conner were extremely knowledgeable and professional. GREAT JOB GUYS and thank you for bailing us out of a serious situation!!!!!!!

YOU be the Judge.. I have two units, both were running fine. Rostrom called to schedule a PM…read moreservice. once complete the 1 unit no longer worked and the electronic thermostat had an error message. The tech said it was the internet. Tech said the unit was old and gas pressure was low. He recommends a new unit. called Rostrom saying the unit no longer works after their tech - they sent a second tech. he turned off the error message and stated again the unit is low on gas. Rostrom quoted $18k for new unit. I called a second company. he took off the shroud and said immediately - "there is your issue" someone crimped the gass line and it had a hole in it. the gas was not low - there was NO gas. He repaired the valve - filled with gas - back to normal. It took two calls to Rostrom management for them to return my call - their response - anyone could have done it. Second company also recommended to replace the unit soon - as it is not running efficiently - due to age.. scheduled a replacement - at $6k cheaper - not with Rostrom

We returned from a vacation to find our heating system had stopped working while we were away…read more Temperature in the house was at 43 degrees. I called Rostron and was advised a technician would be there between 9 and 10 that morning. But, at 8:10 Evan called and said he would there in 10 minutes. He arrived and proceeded to diagnose the problem with our older system. He spent some time working all aspects of the unit and discovered the problem was in the part of the system removing water from the humidifier. He was able to flush it and get us heat in a short amount of time. We were veery pleased with Evan's professionalism and dedication to correcting our problem. He made us very happy about our choice of Rostron Home Services.

Excellent service, quality work and very professional they had me up and running when my hot water…read moreheater failed in less than 24 hours!! Roland was great!!

On a late Friday night, my water heater sprung a leak. Russ' name was given to me by a contractor…read moreand I called him. He was near and said he would be over in 30 minutes. He analyzed the problem, gave me a estimate and said he would be back at 8:00 Saturday morning with 2 helpers. By 9:30 he had completed the installation of a new water heater and the bill was $200.00 less than the estimate. What a great and honest worker. Don

Had a mini-split system installed in August 2022. Turned it on in 2023 and system did not cool…read more Called contractor a number of times and was promised quick results. Contractor never showed up on three different occasions. Had to call another contractor to service the unit. Turned out that the system was never charged with freon. Paid $746 to check for a leak and the freon. Sytem had a small noise which became louder. Called the contractor again. No response at all. Turned out that the indoor unit had a fan with four broken blades. Checked to see if I was covered under the warranty. The contractor never registered the unit. So now I am stuck paying for a new fan. Obviously not a very reliable contractor. This company can not be relied on for service.

Had a leak from my hot water heater, and Matt and Robert came out quickly and were able to repair…read moreit the day I called. They were thorough, friendly and a pleasure to work with. The bill was very reasonable and it was great to have it taken care of so quickly. The plumber we had used for many years recently retired a closed the business, so it's great to knwo we have a wonderful new plumber. Thanks guys!

I had a good experience with Gannon Mark Plumbing Heating & Cooling. The technician was courteous,…read moreidentified the problem quickly, and completed the work with care. Everything is running smoothly now. A bit faster scheduling would have made it perfect, but overall, very reliable service!!

On time and professional . used high quality parts from a plumbing supply house vs home depot or…read morelowes which are typically lower quality. Would higjhly recommend.

Great service every time. Issues are fixed quickly and the work is always done right. Very reliable…read moreand professional.

Very Nice showed up on time did a great job, cleaned up well, very fair price. I've used them a…read morenumber of time. Recommend highly.

I left messages with two other companies (Savacool and Herbert) , waited 2 days for each, but they…read morenever returned my calls. Semper Fi got back to me the same day and were able to come out the next day. Fixed the problem.Great guys. Highly recommended.

I'll share a couple of positive notes about Irons Heating & Cooling as my experience wasn't all bad…read morebefore I get to why I did not use them in the end. I called at 8am to make a service appointment to check my boiler as my house was without heat and hot water. The representative on the phone was able to give me a same day appointment (between 12pm-2pm), which was a welcome relief. She then followed up with a call when the tech was dispatched and provided an updated arrival time. The tech, Kevin, arrived a little early and went straight to work confirming my diagnosis of a faulty blower motor (the error code was pretty clear as to what the problem was). He was courteous and efficient and I have nothing bad to say about the interaction to this point. I told Kevin that I had called Atlantic Plumbing Supply in West Long Branch to see if they had the part in stock, which they did, just in case his company had a hard time sourcing it. Kevin went back to his van to call in and work up a quote. This is where things took a turn for the worse. Atlantic Plumbing Supply was selling this replacement part (Weil-McLain 383-500-035) for $534 retail. General Plumbing Supply was sellling it for $653. Kevin came back into the house and told me the cost of the part would be $1200. I totally get that companies need to make money, and I was fine paying the $125 Service Call fee, the $40/15 min emergency service labor rate, and would have been fine paying for the part with a reasonable markup, but over 100% above retail and likely around 300% over wholesale was just way too much. Maybe they don't need new customers, so fair play to them on that, but imagine the loyalty they could have had if they had been fair on the cost of parts. Hell, I would have paid double the labor rate as long as they had been reasonable on the parts cost, but alas. I wish them well, but I do think customers should be aware of these unfortunate practices.

Everyone I've dealt with at Irons has been so nice. They also arrive when they say they will, and…read moredo a good job while they're here. Their prices are very fair. I definitely would recommend them.