So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Haven Property Management helped us find a rental property quickly and from afar. We were moving…read morecross country on a tight timeline during peak summer season, but they were pros at letting us see the property virtually, in addition to the helpful YouTube video and pictures. Armando was the property manager we were connected with, and he was great at communicating what steps came next, answering our questions, and getting in touch with us in a timely manner via text, email, or hopping on a phone call. He FaceTimed with us from the house too, which was so helpful! Now that we are officially tenants with Haven, we love how we can see everything in their online portal. With the click of a button we can submit maintenance requests, pay rent, or reference a digital copy of our lease. Thanks again for all your help, Armando!

I recently started working with Armando-property manager for my 2 condos in Federal Way…read more As an owner, I appreciate having a property manager I can trust to look after both the properties and the tenants. He handled maintenance requests and repairs promptly and kept me updated. He is very professional and easy to work with. I'm glad to be working with them.

We've had the pleasure of working with David for over four years, and he has consistently exceeded…read moreour expectations as a property manager. He replies to messages within minutes, making communication effortless. When it came time to list our property, we simply sent an email, and within a few days the lease was signed with a qualified tenant. It was truly a hands-free experience. David is very knowledgeable about the local rental market, pricing properties competitively. He conducts thorough background checks to ensure reliable, responsible tenants are placed. When maintenance issues arise, he addresses them promptly and professionally, never leaving anything unresolved. He's also built a trusted team of maintenance specialists and contractors who are experts in their respective fields. We recommend him highly.

David has been our property manager for over 4 years, and he's been professional, efficient, and…read moreresponsive. To be transparent, we are property owners, so this review is from the owner's point of view. Having said that, he's been proactive in making sure the rental house is in a good shape, including regular annual maintenance. This is to ensure tenants get what they pay for. One thing David really stands out is his responsiveness and timely communications. Tips: believe it or not, best way to contact him is via email. He'll call me as soon as he's available whenever I ask him to call me via email. His email responses are mostly cryptic and straight to the point, and some folks may take that differently. But for us, we like his cut-to-the-chase, no-nonsense style. Believe us, we have had a different property manager before, and he may seem courteous, but his responsiveness and professionalism are not even close to David's.

I've had the pleasure of working with Danielle and Orion and I can't say enough good things about…read moremy experience. From start to finish, they were professional, responsive, and genuinely committed to making the process smooth and stress-free. I was overwhelmed trying to find tenants on my own, but Danielle and Orion guided me through everything that needed to be done. They connected me with reliable vendors at reasonable prices to get the property ready, and once it hit the market, they were able to place qualified tenants in less than two weeks. Highly recommend AHC!

We've had a great experience working with America's Home Caretakers. They manage our property in…read morethe Kirkland/Redmond area, and the entire process has been smooth and professional. Kate Heimdahl has been especially wonderful to work with! she's responsive, reliable, and always quick to communicate. It's clear she really cares about the property and goes above and beyond to make sure everything is handled well. Overall, the team has been easy to work with and very dependable. I'd definitely recommend America's Home Caretakers to anyone looking for a trustworthy property management company.

Took a chance on Prime being new to the area, but not to the business. Great communication and…read moretransparency offices are centrally located! Although I'm no longer in the area I'm at ease knowing my properties are in good hands. Thanks again!

I recently purchased an investment property in WA and was planning on managing it on my own. That…read moredidn't last too long since it turned out to be more work than I had imagined . I'm so happy I found these guys. They are quick and efficient and I don't even need to think about my property anymore. I realized it's absolutely necessary to have someone local to oversee your biggest investment.

Katie Mandell is the most outstanding property manager I have ever had the pleasure of working…read morewith. She took over our property at a time when we were dealing with a downed tree after windstorms, and truly changed our lives for the better. She helped us to get the tree delt with, and another dangerous tree taken down so we wouldn't have this problem again. Our prior manager had been complacent, slow, and unhelpful. Katie is the exact opposite. She is prompt to respond, follows up on issues until they are resolved, and has a genuine care for the lives of her renters. She is always warm, friendly, and gets the job done! Maintaining our gutters and landscaping, ensuring seamless lease renewal, and replacing our fridge the same week that it broke are just a few examples of ways she has helped take care of us. She is absolutely an asset to the Maple Leaf Management team, and we feel so lucky to have her.

I had a great experience working with Maple Leaf Property Management. Katie was professional,…read moreresponsive, and a pleasure to work with throughout the entire process. She did an excellent job coordinating repairs, painting, new carpet installation, landscaping, and preparing the property for new tenants. Communication was always prompt, and I felt well informed every step of the way.

I'd like to tell you about my experience working with Brink Property Management…read more Their work shows care and precision in every detail and decision. They are dedicated, trustworthy, quick to problem-solve, and very attentive. Their timely responsiveness and attention to detail is impressive and much appreciated. They are a reliable and committed team, I am enjoying working with them. I would recommend them to anyone looking for property management services.

What a literal nightmare…read more My husband & I have good credit scores, no criminal records, good reviews from past landlords, nothing to worry about financially or socially when vetting us as renters. We were asked to do an inspection within 24 hours of moving in. 3 hours after arriving, we did that. We documented everything we could find, & most things were the usual pains of living in a house that was rented out to many renters before us: Dings on walls or floors, some things left behind from prior tenants (like magenta-tinted lightbulbs & cat rubbing things attached to the walls). We sent DETAILED DESCRIPTIONS & PHOTOS of everything. 2 major things were noted: The thermostat (Sound Oil) was not communicating with the heater & therefore we couldn't heat the house, & one of the outer panes of glass was shattered but still in the frame (probably from a gardening tool that kicked up a small rock). The weekend we moved was a holiday. We advised of the above items within 3 hours of arriving. We fixed the smaller things because who cares, & we asked if there were any additional steps we needed to take regarding the thermostat & the broken pane. We were told someone was going to come out to deal with the thermostat but were given no clear answer about the glass. We submitted a maintenance request through the Portal regarding the thermostat. We visited 3 separate stores desperately looking for room heaters & bought a bunch of blankets. We made this known to our property manager at the time - Kay - & that we were concerned about it being cold. It was dropping below 40 F at night. Kay physically stopped by & dropped off a new room heater. That was nice of her, right? Well, when we were talking to her & being very cordial, she had this whole attitude about her that was essentially *mocking* us with comments like "It's not THAT cold!" Laughing as if we were just thin-skinned people who couldn't fend for ourselves. We got the thermostat fixed - FINALLY - 4 days after moving in, the day after the holiday weekend. And that windowpane. We kept emailing & asking what they wanted us to do. We were told by Kay that she would contact a vendor regarding this, originally... ...I was eventually told to make a formal request 4+ months later after following up with emails every week. This was on 25 Oct (Maintenance Request #114187-1 if you want to look it up Brink!) which was resolved per their Portal on 21 Nov. This was after Kay left to my understanding, & we got Adam Roth & Kia Williams on 19 October. [Then we were given Deborah Green & Lori Wulf on 10 Jan. W O W.] Thank goodness most of the shattered glass shards never fell out of the pane & made a mess on the deck. It only took us nearly having to BEG & PLEAD to get it fixed! Wow, I sure love the professionalism. The fan on the main floor bathroom broke. I submitted a request (#113939-1 on 01 Oct) & it didn't get resolved until 31 Jan... 3 MONTHS LATER! I kept going into the Portal & clicking the button to get a status request (which we could only do once a day), only to reach out in other ways to figure out what was going on. I absolutely LOVED having to use the little window in the bathroom when it was freezing temperatures to air it out! I even advised them about how confused & ultimately hurt I was that I was NEVER updated about anything (and how they had to go through three vendors, supposedly) when ALL I WANTED TO KNOW was the status. The status could have simply been some automated garbage of "We are looking for a replacement vendor". But did I even get that? Hahahaha... NOPE. And now the best part. The move-out at the end of our 12-month contract. We did our due diligence in advising Brink, & our move-out was 31 May. We did our best to be as communicative & prompt as needed. Everything seemed to be smooth. We hired a cleaning staff to clean the house. We moved & asked for an itemized list of all the things Brink was going to use the deposit for. They sent us that information. Awesome. Sounds great. A month & a half goes by. We thought we were done. Take a look at the photo(s) for the exciting conclusion!

I am extremely impressed with Pinnacle Properties! I had the opportunity to partner with Chris…read morewhile selling an investment property in Pierce County. Chris was methodical and strategic in his approach to managing the sale, and he remained incredibly responsive and supportive through every step of the process. He is also genuinely wonderful to work with! Thank you, Chris, for your dedication--I can't wait to partner again in the near future.

Chris and Pinnacle Properties have been great to work with as we navigate renting our home for the…read morefirst time. He is super responsive and very professional. I would highly recommend them to anyone looking to rent their home.

II. Negligent Construction and Safety Hazards (Early 2025 - Present)…read more* August 2025: Charter Construction began repairs on my unit. Throughout the process, the site was not maintained. Sharp debris (nails, screws, staples) was consistently left in common areas. * Insufficient Remediation: Despite multiple requests to clean the site, contractors used high-powered leaf blowers, which turned sharp debris into dangerous projectiles rather than removing them. * Injury to Pet: On January 22, 2026, my dog, Kaos, stepped on a large scaffolding screw left in the dirt by Charter Construction. This resulted in a broken nail and exposure of the "quick," causing significant pain and necessitating veterinary concern costing me close to $600 for an emergency visit. * Failure to Act: As of January 29, 2026, despite notifying Morris management, no cleanup of the common areas has occurred. I continue to find sharp debris daily. III. Construction Defects and Resulting Property Damage * Roofing Failure: Following the special assessment work, the roofing company performed a substandard installation. * Water Intrusion: The roof currently leaks into the master bedroom and bathroom. * Mold/Bacteria Growth: Failure to properly dry the attic prior to sealing the roof has resulted in severe mold and mildew proliferation. This has spread to personal property, including a $4,000 sofa, sentimental military uniforms, clothes and other items. * Damages: A general contractor has estimated the cost of remediation and repair at $100,000+. IV. Personal Injury and Health Impact * Medical History: I have a history of severe asthma, previously requiring hospitalization and mechanical ventilation. * Exacerbation: After 21 years of being symptom-free, the mold and bacteria resulting from the negligent construction have caused a recurrence of severe wheezing and respiratory distress. My home is currently a documented health hazard.

If I could give them a negative star I would. Doesn't respond to emails, property managers change…read moreevery month, and now apparently can't seem to pay bills on time even though that's what they're getting paid for. Just received notice today that our water is being shut off because they haven't paid our utility bill for the past 2 months. Called the city and they said they've been trying to email and call MM with no response. How ridiculous! When you request for maintenance, no response and as a result the property is not well managed and hurts the value of the home. Yet, they continue to accept our monthly dues. What are we even paying for? A cushy CEO to live his privileged life while us homeowners get screwed over. How are they still in business. Stay far far away from Morris Management, unless you like to give money to a company that will do nothing and devalue your home.

Very frustrating, billings is a mess. Communication lacks clarity and causing more confusion.read more

I have never been as frustrated with a company as I have with the non-existent communication from…read more"Best" Management. They manage condos but ever since they started managing our condo, it's clear they are the opposite of the "best." From condo meeting notes I saw that our homeowner dues were going up from a chart showing the amount due by condo. Even though I never received a formal invoice/notice from "Best" I proactively updated my auto-payment amount to pay for the increased dues. But then a month later, I received a formal letter saying I was 2 weeks late paying $109.75. The letter included language that mentioned that I could be sent to collections or even result in losing my home (all in bold caps). This was the first letter I received about being late on a payment that I never received formal notice of. I immediately filled out the appeal form and emailed it the same day I received the letter. I also asked for a clear statement or copy of any notice of the increase so that I could increase my auto-pay amount to the correct amount. It's 2 months later and I have yet to receive any response to my email or appeal form. Though they did send another letter about my past due amount. I had paid everything owing except for the late charge. They had the time to send me another threatening notice, but haven't had the courtesy to send a quick response to my email. I have a stellar 17 year payment track record and always pay in advance even when there are huge assessments. I want to set-up everything properly now, too, but it's hard to when the management company won't even answer to a simple request so that I can pay them.