I mean- my check in count (which I forget sometimes) shows JUST HOW MUCH I LOVE THIS SPA! Yup-…read moreshouting it from the rooftops. The whole staff is amazing! I have given spa days to family and loved ones as gifts, I have recommended WBTSpa over and over. Hands down- the best in the area! Two hour Body Bliss is my preferred package- trust me, just book it. Julie, the owner- just puts her personal touch on everything. All of your senses will be delighted. My upcoming appointment is for my birthday & I cannot wait! Spoiled on a different level, I am really grateful I finally can include spa days in my self care, my younger self had no idea what we were missing out on! Read my other reviews- I stand by my original "Divine Pampering" review. They are magical here.

I booked a massage for myself and my husband. I don't particular care if we are in the same room…read moregetting our massages or not. They had a couple couples room which is where we had our massages We got here early because I thought it was a tea house. Michelle in the front was super accommodating and said she would go see if our room was ready. Our room was ready so she said we could go in there and sit down and relax and enjoy our tea and goodies. I loved everything about this place from the vibe to the tea and desserts and friendliness of staff. If you make a 5 o'clock appointment, your massage doesn't start till 515 and it ends at 6:15 because they allow you 15 minutes to wind down and enjoy some tea They have monthly memberships and their prices are extremely fair I was supposed to have one girl give me a massage, but she had to leave early with an emergency and they gave me somebody else. The vibe, feel, idea, decor and staff friendliness would all be a five star rating. My husband says his massage was five stars. However, my massage was a one star. She pulled on my toes and my fingers and that was not pleasant, she massaged my scalp so hard that I got an Indian burn on my head from my hair and her fingers. She forgot my name, and I really just did not enjoy my massage. I really wanted to love this place as we were looking for a new place to do memberships. Unfortunately, we are doing our memberships for the next six months at another spa. Perhaps we might come back and give this place another try after our six month membership is up at the other place and I would request a different therapist.

I almost never leave reviews, but this place absolutely deserves one. 100/10 recommend. I got the…read more90-minute full body + foot massage, and it was incredible from start to finish. I work out 5 days a week, and after coming here I feel completely refreshed and brand new every time. Easily one of the best massages I've had.

Made an appointment and when I go there they said I had to another 20 minutes to call someone in…read more There was a communication barrier that was very frustrating. I left before I even got the treatment.

It is absolutely beautiful and amazing the staff is very knowledgeable and helpful sweet and kind…read morepeople very nice caring they always clean and friendly and organized wash their hands after every customer it is gorgeous I love it so much thank you for your service and hard working people staff to the community and very kind and wonderful people and the staff are very nice smart they always clean and organized and I appreciate it so much Hugs Lauren

Kyle was amazing! Definitely the best massage I've received in Jax. If I come back again, I will…read moreonly book with him going forward! **UPDATE** (management apologized and refunded the promo code mishap! Totally respect the accountability) Unfortunately, the experience at the end was spoiled for me when I was charged for the $20 deep tissue enhancement, even though I had entered in a promo code online and called ahead of time to make sure that the price would be taken off at checkout and the woman assured me it would be. It wasn't and I definitely feel tricked. I also had a $20 promo card that was rejected because it had expired by a month. That I totally understood, I had no idea there was an expiration on it, but I feel like there shouldn't have been an expiration on something that was given as a gift card just 3 months prior. Definitely left me with a sick feeling in my stomach.

Called them after dinner one Friday about 90 min before they close. Asked to have 4 people for 60…read moremin massage and we are 20 min away. They said no problem!! Staff was nice. $10 for oil. I got foot and leg massage. I Enjoyed it. Guy used firm pressure. Sometimes a bit painful but all good in the end. He was clearly trained. No rushing because they were closing. I'll be back.

Very helpful. Today I messaged to walk in there very last minute around 8:15, there was no wait…read moreand they were very accommodating. I just had to send a message and they said come in. There was several people available but I met with "Jason" and took a 60 minute massage. Very good recommend 10/10. Will be back. Helped my neck pain a lot. It seems they offer cupping and acupuncture so I'll try to go back this week. Ty for the fast response and no problem working me in so late!

Ask for karen! I…read morejust got the best massage! If you like a therapeutic deep tissue massage that will hurt so good she's the one. Of course she will adjust the pressure but you must communicate. Her English is very little but she knows the body very well. She found places I didn't know were causing me pain like around my ears and elbows. When she asks "pain" she means is this where you want her to focus. She will ask you what areas and if the pressure is good. So I will be honest, I have followed Karen and her husband Daniel around central Florida to different spas. She is worth the drive. I came up from tampa to see her. I suffer from migraines and I am disabled from military service. When I haven't seen her my migraines come back and it hurts to live. So I make sure to see her as much as I can. She's a kind woman and I highly recommend her!

Shoutout out to our local community heroes! This venue and its excellent staff came in clutch for a…read morelast minute and much needed foot massage session. My hubby was able to walk in and get care right away. I forget that this place is here, because I rarely go to the mall. But now that we have so much confidence in this venue and there are many wonderful places to patronize in the area, I think we have more incentive to get over here. The quality, precision, and atmosphere is so amazing here! This is a place that makes a huge impact in health and wellness!

Cathy gave me a 90-minute Dao Therapeutic Massage, and let me tell you, it's not for the faint of…read moreheart. If you're seeking deep, therapeutic bodywork that addresses the root cause of your pain, she's an absolute gem. I suffer from severe migraines and carry an incredible amount of tension in my neck and shoulders, which radiates into my delts and down my forearms. Despite her petite stature, Cathy possesses an incredible amount of strength and has an uncanny ability to locate and work through those stubborn knots. I was sore for a couple of days in the areas she focused on, but it was the kind of soreness that comes from muscles finally releasing years of tension--not from any mistakes on her part. Cathy truly understands her craft, and if you're dealing with chronic pain, tension, or migraines, I highly recommend booking a session with her.

Amazing! What was supposed to be a relaxing massage turned into a much needed therapeutic massage…read moreand stretch session. Ricky was absolutely amazing. Will definitely be returning.

very relaxing and staff knew how to give a wonderful spa treatment. Great quality and it was the…read moreservice I requested for my back.

Horrible service. The lady was not a massage therapist. I paid for an hour and got 10 minutes…read morebefore someone else came through the door. She asked for a tip and told me I had to go. Very unprofessional and unskilled.

Friendly staff clean facility. I've always been pleased with every massage and facial. I have…read moregotten in here. Plus the moisturizer and I will continue to repurchase

I've been a member at Hand and Stone Mandarin in Jacksonville, FL for a year. I've received…read moreexcellent massages and facials here in the past. I'm disappointed that the spa's policies and management get in the way of real relaxation. When I visited on Aug 15, I asked the assistant manager Zoe to help me freeze my membership. Zoe explained that I could freeze the membership for up to 3 months, and that I'd be charged a $10/month maintenance fee. She then promised to waive the $10 fee since I was such a frequent customer. She explained that I'd receive an email with a form to sign about freezing my account. I was due to be billed on Aug 20, so Zoe explained that I would not be billed since the freeze had been initiated. I never received the form, and on Aug 20, Hand & Stone tried to bill me. I immediately called and re-explained the situation to be told that Zoe had left no record of freezing my account. The receptionist promised to place me on the manager's call list. On the 21st (today), the spa tried to bill me again. I called and was placed on a 15-minute hold. Finally the phone was answered by Brooke, the spa manager. I explained the situation, and she did have notes from the Aug 20 conversation with the desk attendant. However, Brooke explained that since the billing date had passed, I either had to a) pay the bill, or b) cancel the membership and forfeit my 4600 rewards points (which would've remained intact if I had been allowed to freeze). Though I've never missed a payment and have been a loyal customer for the past year, she could not do anything else for me. I decided to cancel. I should not be penalized for a staff member's negligence when I attempted to follow the proper procedure. I do not want to return.

I was gifted a massage. My masseuse was Jenny and she was amazing. Started off with a little q and…read morea to get my info and to explain to me my options. Hot stones, hot towels, heating pad, eye mask and some eucalyptus aroma therapy. There was also a cupping option - stationary cups or gliding- I opted for the gliding version. I was in heaven. Felt like melted butter when I left. I had a one hour massage. I plan on going back 100%!

I had the absolute pleasure of getting a lymphatic massage with LENORE!…read more What a delightful person she was! I felt so much lighter and happier after a good deep and much needed nap after my massage. She was also extremely kind. She gave me some helpful websites to further help me. Knowledge is power I always say. The staff was so kind and the facility was very clean and well taken care of. It is tucked away in Baymeadows in a quiet pleasant little corner. I will definitely return for other services! Thank you, Lenore and Kendra!

Once again, the ladies at AM Salon & Spa made me feel like a QUEEN! Elizabeth did my facial and…read moreAshley did my massage and I literally felt so calm, relaxed and at peace by the end of my spa day. This spa has a country-chic decor with an awesome little boutique attached. They offer just about every service you'd ever want, and all at very reasonable prices. I've found my new 'me-day' home. :)

If you are in need of an awesome salon in town, this is it!!! I found this place off of other…read morepeople's reviews and I have been going for years! This expansive salon and spa offers haircuts, color, manicures and pedicures, massages and more! It has the best ambiance and even has a cute shop in the front of the salon that has clothes, candles, jewelry. It has something for everyone! I have been with 5 different ladies, all of which were amazing (I lose everyone's cards, I'm sorry). My hair always look refreshed and amazing after. They use the best smelling hair products and I always have a great experience!