I wasn't going to leave a review. Even though my experience was bad. But then. THEN I received an…read moreemail that these crooks, without reason or warning, cancelled the refund that I was being issued for our down payment due to the fact that we had to walk away from a lemon of a deal and never actually bought anything from them! I'd give zero stars if I could! We drove 1 hr 40 min one way to look at their campers. Narrowed it down to two. Per Shane, they are METICULOUSLY checked upon arrival and are free from ANY AND ALL leaks or major damage and in great working order but, even still, you have the final walk through for peace of mind. We drove home, decided on a 2013 Keystone Premier for $13,995. It appeared to be in great shape just a little dirty. Like it had been sitting around. I also noticed 2 carpenter ants inside. probably nothing. I expressed (multiple times) that I needed to know there wasn't a nest. I had an experience with them at home and they are a nightmare. I was assured ants are just "bad everywhere right now" but that it would still be investigated. I brought this up on a subsequent phone call and was re-assured. My husband noticed the tires were dry rotted but Shane, being the stand up guy he is was taking care of us and got us new ones on him. Even though the unit was listed as "willing to negotiate", apparently putting new tires on it, which it needed, took away any wiggle room in the price... Day of pick up (My birthday) we got up early and made the drive to be the first appointment of the day so I could still enjoy my birthday. The service guy Jay, doing our walk through, was "not feeling well" aka we think drunk bc we could smell alcohol on him from a mile away. But we overlooked that. Probably more than we should have. After all it's camping life, right?! Here's where it gets fun. On our camper with no major issues and DEFINITELY no leaks or water damage we found:
The salesman did NOT, in fact, find out if there was a carpenter ant nest or even investigate them at all. Instead, he sprayed the inside down with Raid. All good (Says Shane...). Bonus for us though, is the fact that they didn't clean the camper. That allowed us to see a trail of dead carpenter ants (and a couple live ones still) from the front leading in the back to a HUGE pile of dead ants. Think 75+. Called my local exterminator, and they advised that was indicative of a nest. In case you don't know, carpenter ants, almost exclusively target wet, rotting wood.
Water heater had a BAD leak that only started after we tested the water pump. But don't worry, those are just silicone drain screws and the "new girl" probably just cross threaded it. Cheap fix.
Day 1 my husband was assured he could inspect the roof. We almost forgot about it but as soon as I reminded him, the whole mood shifted. They were pissed. You could feel it, and it quickly became obvious why. Earlier, we noticed a water leak with damage in the ceiling of the bath. We thought it was odd that we didn't notice it before. But don't worry we were told (by brewery Jay) it's just the paper bubbling and from condensation in the bath. Turns out, I do know the difference between damaged wood and bubbling paper! A pipe on the roof had leaking caulk where the ceiling damage was. When my husband pressed the caulk and water shot out!
Finally, at the front, the roof was separating under a seal very bad. This created quite the stir. And when they checked it, I overheard them whisper "yeah this is a problem". Basically we were told the only fix is to replace the roof and they weren't doing that on their dime. OR we could just have them put down this handy dandy super tape that would "never come up once it's put down". Yeah bc at this point I trust you guys completely! We have video and upon consulting a different repair shop they laughed at the tape idea and assured us there is no easy fix for it.
By now, 2 hours wasted on site (3.5 for us) Shane sees the writing on the wall. There was NO attempt to salvage this sale in his eyes, given the problems and there was no acknowledgement or apology. He clearly felt caught with his pants down and all he did was say "I mean we can just go ahead and refund your ($3,000) down payment and you can be on your way". My husband and I were a little dumbfounded and for some reason needed "time to think about it". We discussed it on our 1.5 hour ride home and called Shane to request the $3,000.00 back. He obliged and I saw a pending transaction on my account. Less than 24 hours later, at 10:10am I got an email from my bank that Barton Lake RV Sales canceled my refund. My bank said the merchant canceled the refund. So here I am, 10pm on a Friday night, writing our experience to hopefully help out the next guy. The immediately reposted the unit at the same price knowing ALL these issues! This is criminal. Do NOT buy from these guys. They aren't trust worthy. I WILL get my money back. Don't be fooled by their fake kindness like we were.
