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    Carter's Ace Hardware

    4.3 (6 reviews)
    Open 8:00 am - 7:30 pm

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.5
    (64 reviews)
    1.9 mi
    $$

    To Whom It May Concern, I am writing to express my…read moredisappointment regarding the customer service I received from the manager on duty at the Lowe's Altamonte Springs location on State Road 434 on July 16, 2026, at approximately 5:00 PM. Earlier that day, I received an online order that was delivered to my home. When I returned from work and reviewed the delivery, I discovered that the product I received was not the product I intended to purchase. I had ordered a paver base Step 1 product containing aggregate stone for stabilizing soil prior to installing pavers. After speaking with a customer service representative, I learned that the product listed on Lowe's website was not accurately represented and that the item number was associated with a different product than what I expected to receive. I requested to speak with a manager to discuss options for correcting the issue. Unfortunately, the manager's demeanor was unprofessional from the beginning of the conversation. Rather than listening to my concerns, she immediately stated that the product had been verified and that the store did not carry the product I believed I had ordered, despite it being listed under the same item number. I suggested a reasonable solution: pick up the incorrect product and deliver the correct item from another Lowe's location that had it in stock. However, throughout the conversation, the manager repeatedly interrupted me and did not allow me to fully explain my concerns. I attempted to explain that Lowe's should have notified me if the item I purchased was not actually available as represented online. Instead of discussing potential solutions, she repeatedly stated that the only action she would take was to schedule a return pickup and that nothing further would be done to resolve the situation. When I asked if this was truly how Lowe's handled customer concerns and whether no effort would be made to correct an apparent website or fulfillment issue, she replied that this was company policy. The conversation became increasingly frustrating because I felt my concerns were being dismissed rather than addressed. While I acknowledge that I became upset during the discussion, it was only after repeated interruptions and an apparent unwillingness to listen or work toward a solution, I had enough of the interruptions and stayed shut up. The manager ended the call by hanging up on me. Rude Afterward, I attempted several times to call the store back but was redirected to corporate customer service. The experience left me feeling that the manager lacked the customer service and conflict-resolution skills expected of someone in a leadership position. I am disappointed because I have always believed that customer service should focus on finding solutions when issues arise. While mistakes can happen, the response to those mistakes is what defines a company's commitment to its customers. Unfortunately, my experience at this location did not reflect that commitment. I hope Lowe's will review this incident and provide additional training and guidance to ensure that customers are treated respectfully and that managers are equipped to effectively resolve concerns when they arise.

    Great experience with Lowe's walked in qith a goal in mind to paint my guest bedroom. I already had…read moremy selected color and trim in mind. Set over to the paint area where they prepared my paint under 10 minutes. I got to walk around a bit to see new things and plan a head for other projects. The staff was so friendly and informative in the paint area. Thanknyou guys sooo much. It made my trip so much easier.

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    My cart and items
    My cart and items
    Painting area
    Painting area
    Suuculents

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    Suuculents
    The Home Depot

    The Home Depot

    2.6
    (64 reviews)
    2.3 mi
    $$

    Joe was great. He stopped what he was doing when I approached him to ask for assistance with…read moreblinds. We needed the blinds custom cut in order to fit a sliding glass door rail we already had at home. His willingness to assist without a moment's hesitation was appreciated. Once the blinds were cut, we chat with Joe for a bit and thanked him for his help.

    They have a great service selection on plumbing, electrical and today we got lot of Plants for our…read morehome... It was really a great value within our budget... Ms. Deanna always travel extra mile as a great employee. She is a true example of an Employee for Home Depot. I would definitely recommend anywhere for her.. She is a great asset to the Home Depot.. Like a Role model. They have air filters... They have new referigerators.. We bought in the last 2 years, Referigerators and Gas Stove.. Till now it is working knock on the wood. They also support for DIY enthusiasts and professionals in the same way/sync. They have Spring Black Friday sale at The Home Depot, from 4/9/26-4/22/26! Its on State Rd 436 Altamonte Springs, FL 32714..next to Target...You have both ways to enter through 436 and 434 also Hours are: Mon-Sat: 6:00am - 10:00pm Sun: 8:00am - 6:00pm They have rentals too... Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy"Be Truthful,Honest and Fair"

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    Blinds Custom Cut Machine
    Blinds Custom Cut Machine
    The Home Depot
    The Home Depot

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    Lee's Trees & Landscaping Nursery

    Lee's Trees & Landscaping Nursery

    4.2
    (21 reviews)
    1.4 mi
    $$

    Completely disgusted with my experience with Lee's Tree…read more We went there to purchase two Foxtail Palm trees and agreed to pay nearly $900 for delivery and installation through the owner, Brent, who was very pleasant during the sales process. While ordering, we specifically explained that we were replacing two dead palm trees that had died during the freeze. At no point were we told there would be additional tree removal fees. It's not even listed on the order statement. The day of delivery and installation, we were suddenly informed about these extra charges. When I questioned it, I was met by a very condescending employee, which completely changed the experience. Because of the unprofessional way the situation was handled, they ended up losing a nearly $900 sale over what could have easily been communicated upfront. What makes this even more frustrating is that we originally purchased the same palm trees from them years ago. At that time, they delivered, installed, and even removed two oak trees without charging any separate "tree removal fee." Good customer service starts with transparency and professionalism, and unfortunately this experience had neither. Amazing way to lose a $900 sale over a petty, undisclosed tree removal fee.

    Beautiful nursery with such great customer service. The team at Lee's took the time to show us…read morearound and find the perfect plants to add to our backyard landscaping project. There is a plethora of beautiful options to procure from this nursery. Whether you have an idea in mind or need a little inspiration, Lee's will have everything you need. Give this place a try, I am sure you won't be disappointed. The quality of their plants and the customer service has made us life long customers. Just a quick tip though, the parking area is pretty tight in the front. It is along a very busy road. Make sure you don't accidentally jump the curb:) I almost did:) We ended up getting some foxtail ferns and some soil. Very happy with our purchase and will definitely be back for more. Thank you Lee's for great experience!

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    Lee's Trees & Landscaping Nursery
    Lee's Trees & Landscaping Nursery
    Lee's Trees & Landscaping Nursery

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    Carter's Ace Hardware - hardware - Updated August 2026

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