UPDATE! Within a day I received a call from Rebecca Stephenson at Haverty's Corporate Office! I had…read morea pleasant conversation and sent detailed information about the claim. She went out of her way and went ABOVE and beyond and got the claim overturned by Guardian. I was expecting them order a new middle panel, but a new couch will be delivered on 10/10! She made it a priority to call me before she went out of town to let me know it was approved too. Karin at the Asheville, NC store has also been a delight to work with since the beginning. Thank you Haverty's!!

Over the past 1.5 years, I have shopped several times at this store and have been happy with my…read morepurchases. This latest purchase was not a similar experience. I went in looking for a small coffee table and found one that is glass/metal/wood. It was just the right size and matches the end tables I had bought a year ago. It was a good price, so they suggested that I just pick it up at the store when it arrived instead of paying almost $100 for delivery. In the past, I have had my purchases delivered and they arrive in one piece and are placed where I want them. This latest purchase made my head spin....is this now IKEA??? I arrive and am directed to the back for customer pick-up. The guy loads a box into my car. I bring home about 100 lbs. of coffee table PARTS!!! What??? The instructions say I will need to furnish my own screwdriver, they even have a picture of a good old standard screw driver;...so I go to my toolbox and get one. Part of the assembly ( an hour of IKEA-like hell ) is to screw the wooden panel into the frame. There are no holes or starts of holes in the wood. It would take a young athletic person with a LOT of muscle to put those screws into that thick hardwood panel by hand with a standard screwdriver. Sheesh. I am neither young, nor athletic. The metal pieces that are labeled with letters A, B, C, D are labeled with stickers that don't peel off. I tried soaking them off with a damp towel, but the adhesive is still on there. Can I use acetone or Goo Gone on them?? I have no idea. It could very well ruin the metal. I cannot predict....so I leave them as they are. I get my power screwdriver out and attempt to assemble this coffee table. But, because of the plethora of right angles, one cannot drive the screws straight in through the holes in the metal brackets and into the wood panel. It is not possible. The screws, then, end up at a slight angle and are not flush with the surface once they are all the way in. By the time I am done getting the pieces out of the packaging, assemble it as well as I can with the resources I have; I was quite ready to throw the thing on to the fire pit and burn it. Haverty's needs to put signs on all of the furniture that requires the customer to assemble it. I would have NEVER bought this piece if I had known. You are going the way of IKEA and it's not a good look. I'm in my early 60's. I deserve, as your customer, to be warned. I thought I was shopping in a fairly classy furniture store. I guess not-so-much anymore.

They will not give you a refund only a store credit. When I…read morewent in the next day to cancel my order. I was I formed that I could only get a store credit.

THEY DO NOT RETURN PHONE CALLS. when we got to the store no one was around. we had to go to the…read moreadjacent store and they found a salesperson for us. some of the furniture was nice, some not. we found a beautiful dining table. After the delivery people left we found a deep gouge in the table that was not there when we purchased it. I called several different times and they never responded to my messages.

Our experience at Enza was nothing short of transformational! Furniture shopping in Asheville had…read morebeen a depressing experience, until we stepped inside this store! It's filled with infinite and classy potential. Tia gave us her careful attention and checked the system to make sure each of our furniture items were not out-of-stock. Our furniture was delivered yesterday's and our Great Room is now even greater!

I have purchased a few items from Enza Home Furnishings in the past and have been quite satisfied…read more My last purchase was a sleeper chair. There were some issues with the mattress, which were handled promptly, with courtesy to a resolution I'm happy with. I will go there first when looking for my next piece of furniture.

This place is unbelievable! I found the end table I wanted at the outlet store, but it was marked…read moreup to double the price! Even with a 40-50% discount, it still costs more than buying it online or at a regular West Elm store. It's shocking that this is legal and that West Elm allows such a scam. Always use Google search- to take a picture of the furniture and search for the actual price to ensure you're not being scammed. Essentially, they're trying to sell you a damaged item for full price, if not more. Also, if they're doing it, so are the rest of the stores!

PRICES FLUCTUATE ALOT. Love the store. The prices are all over the place thought. Example would be…read morea jewelry box that my girlfriend got. Two exactly the same boxes on the shelf, one was 49$ and the other was 149$ and the original price was 199$. No difference in boxes? The staff is friendly and they have a good stock of supplies. Of you are coming from a distance away like I do coming from Charlotte, call ahead and see if they have what you want, they'll tell you. Updated Review. The staff is still friendly and ever more helpful! It's always a pleasure coming here. Updated Review - 3/9/18 Who are you fooling West Elm... You've stopped having actual low prices and are relying on your "Entire Store 40%" off or what ever they daily deal is. At the time these photos were taken, almost everything was 1¢ off of retail prices. The outlet was 40% off, but the regular store was 30% off. I'll greatly pay the extra 10% for a NEW item and one that's not sold "as-is" and "Final Sale". For me, it's simply not worth the drive from Charlotte anymore...

This is an amazing contemporary furniture store with very knowledgeable folks ready to answer any…read moreand all of your furniture questions. This was the last stop on a very discouraging quest to find a HIGH QUALITY, NICE LOOKING and COMFORTABLE couch for our family room. Steve worked with us and by the time we were done we not only found the perfect couch but also a beautiful chair that we just wanted to stay and nap in! Make this your first stop. You won't be sorry!!

We have been Ambiente customers for many years and knew just where to go to find a new loveseat for…read moreour TV room. Casey had been terrific when we needed help finding a new living room couch so we let her know what we were looking for and she had pieces ready when we walked in the store. After Casey demonstrated the features of the loveseat we knew it was the perfect fit of design and functionality. Great piece, great price and another awesome shopping experienc.

After six or so visits to this place with consistent results, I've decided the following two…read morethings: 1) it's got phenomenal inventory, which moves fast so buy it if you like it. Hence, the two stars. But 2) be prepared to be treated like you smell bad, or are bad, or are just generally in the staff's way. (Not all of them, but def the majority) Hence, only two stars. It's such a shame. I literally steel myself for the openly crap attitude I always, always receive. I've bought something every single time I go in, so it's not like there's any reason at all for me to have to field this. I wear deodorant and normal clothing, I have no small children in tow, no dog in arms, nothing. It's inexplicable, but I could set my watch by it. If you'd like to find some pretty, often unusual, (though admittedly sometimes overpriced) things, go here! Just make sure you get something cool enough to wash the taste of the customer service interactions away when you look at it later -- because when you leave you're likely to feel like you just drove through Taco Bell on Poplar in Memphis at 2 am. Pretty sure that's where they found their customer service manual. If you make it past the front desk without turning into a shriveled block of ice, don't miss the fabulous large COVET booth just inside the first display area. That booth in particular has amazing finds at fair prices.

What an offbeat, delightful, collection of vintage eye candy. This market has the most wonderfully…read morecurated collection of stuff I have yet seen in the area.

Have purchased in-store items and placed special ordered items. We keep going back. We have…read morealways gotten great service and excellent advice. Owner measured a hallway in our house to get a perfect sized piece. Most recently we ordered a special order chest and got it in the time frame we were told. All pieces are high quality;well made and beautifully finished.

We have been thoroughly impressed with Heartland Amish Furniture. We ordered our new Dining Room…read moreTable and chairs and breakfast nook chairs from them. They were very helpful in guiding us on the types of decisions we needed to make. We came back twice to relook everything after we thought about it and looked at other places. We have had our furniture now for a month and absolutely love it!! Exactly what we wanted. Ricky from the company noticed some piping on three chairs that appeared to be loose. He asked to take them back to the manufacture for repair. That is the attention to detail that I really like about this store! The quality of the furniture is exactly like we were promised and saw in the display model. No skimping here!

I bought 5-6 of these chairs from mobillia 5-6 six years ago. I've tried to message them but have…read morenot found an avenue. This is the chairs now. It's happened to all but one that was a desk chair vice a dinning chair. All I want to know is why these chairs have done this. The cost was approximately $200 a piece.

We had been interested in buying a king size bed and new sofas for the living room for some time,…read morebut it was not until my wife happened to walk by Mobilia's showroom in Asheville that we finally got serious about this. They have a magnificent collection of Italian designer furniture and are hands-down experts in helping connect upscale customers with home furnishings they want for their well-appointed modern homes. Working with Erin, we were able to define custom-made items which were then imported to us within the usual timeframe of any store, but were so far beyond the level of the typical furniture we expected to buy. Our sofas are an exquisite blue-gray leather, which have truly transformed an already attractive living area. The new king-size bed is so stylish with large padded headboard, and so comfortable with custom-fitted, natural latex padding, that we simply can't decide whether we like lying in it or looking at it more! From beginning to end of our shopping experience, Erin made every aspect wonderful for us; it is hardly surprising that she is an award-winning designer with an amazing list of achievements. She's really special. If you are in the market for any furnishings, you owe it to yourself to pay Mobilia a visit and see what they have to offer.