Very cold atmosphere My nails looked awful after a week my appointment was switched to another technician I was never even addressed just told to sit she was very aggressive and not friendly at all. This was not the first time I was made feel uncomfortable but it was definitely my last I have found a salon that is friendly and trustworthy. Sorry not sorry read more

I have been going to Top Coat for a couple of years faithfully. Always 5 star service and results!

I wasn't impressed with my gel manicure as there are some black and brown spots that were "due to the polish". I had to ask for extra coats to be applied to cover the spots. I also wish I got more of a hand massage during the manicure. Michelle was so sweet and I love how clean and calming the space is. I love their massage chairs for the pedicure! I wish there was more color selection for OPI pedicure but overall relaxing and the nails last pretty long. I paid $77 for a gel mani and regular pedicure. So far my gel manicure has only lasted about 2 weeks and is starting to chip now. read more

Top Coat Nailbar & Spa - Gel manicure - Nail Salons Near Me - Berlin, Massachusetts

If you want a quick mani this is the place to go. There is no small talk or any talk to the customers at all that I have witnessed. They talk to each other (in their language) mostly. I can't give it a terrible review (3 Stars isn't great but) because they do good work. I will keep going when it fits my schedule and need a quick mani. read more

This is my current go-to for pedicures. That, in itself says a lot. The space is clean, the staff is friendly, and my toes get polished. That is all. read more

I've been coming to Topcoat nails for about a year and a half. This place is professional and all of the staff are friendly and do great work. Nina is the manager and she will try and accommodate your schedule. They do excellent work. I get both a pedicure and gel nails and they can basically do whatever you ask them. Bringing a picture helps! read more

Top Coat Nailbar & Spa - This is almost 2.5 weeks old and still look great! - Nail Salons Near Me - Berlin, Massachusetts

I went to Top Coat Nail Salon in Berlin at Highland Commons and paid $57 for a gel pedicure -- and it was honestly not worth it. There was a little soaking and a quick once-over with a pumice stone, but no real effort to remove dry skin or smooth my feet. After she painted my nails, she put a little lotion on and rubbed it in, but that was about it. When I asked why she didn't use a foot file, she told me it was illegal, which just isn't true. Many licensed salons use them regularly and safely. So essentially, I paid nearly $60 for a soak, some lotion, and gel polish. No real exfoliation, no attention to detail -- very disappointing. I won't be back. read more

If you'd like to go to a place where you feel like your business is inconveniencing the staff- you found it! I don't typically spend my time writing negative reviews, but the attitude from the staff here is unreal. Any question you ask one woman (I didn't catch her name) is like you're asking if she could sacrifice her first born. The woman at the desk won't acknowledge your existence when you first walk in... I ended up walking out. Who treats customers like that?! Judging by several other comments I see, I didn't have a unique experience. I've been getting my nails done for 20 years and I've never been treated so rudely for no reason. It's especially off-putting when you're excited to relax and get pampered, and you're treated like you're interrupting someone's day. Luckily, I found another place nearby and my nails came out perfect. Apologies for trying to give you my business, it won't happen again! :) read more

Probably the worst nail salon experience I've ever had. They told me they had time for a gel mani pedi at 545pm and didn't seem like it would be rushed but when they took me in they set me up so that I was getting both done at the same time and quickly. It was the opposite of relaxing. Also their UV machines seemingly weren't working because they had to redo my nails multiple times to get it to stay and not surprisingly, my gel manicure is chipping less than a week later. My nails usually last 3+ weeks any other time I've gotten them done. Won't be coming back here. read more

Top Coat Nailbar & Spa - Chipped nails less than a week after gel mani. First one chipped only two days in. - Nail Salons Near Me - Berlin, Massachusetts

Love this place! Everyone is so nice and I always come out with beautiful nails. Love the location as well, lots of parking.

The only good experience at Top Coat was the aesthetic's. It had so much potential for a calming and tranquil experience. Instead it was the fastest manicure I've ever had. The staff were so unfriendly and didn't even smile the whole time that we were there. I brought my granddaughter there thinking it would be like our other experiences (another salon) but it was a bland experience and the service was fast and it was not the relaxing experience I've had elsewhere. I left very disappointed and I won't go back again. read more

Massage chairs are fantastic! I would consider paying for a pedicure just to sit in the chair. I am all about the massage. So when the lotion goes on the feet - I expect some good massaging on my feet- but the person who did my pedicure wasn't as full of pressure as I wold have liked. That being said the place is clean and tidy. The polish work is good- I just got the basic pedicure- price is $32. A little spendy for a 30 min pedicure - from start to finish. We will see how long the polish lasts. There wasn't a foot nail dryer. And in the winter months - I don't want to go out with flip flops in- so my toes are gonna go back into shoes... hope they don't smudge! At payment- they add an additional 2% to the total of you use a credit card! read more

Top Coat Nailbar & Spa - Nail Salons Near Me - Berlin, Massachusetts

Due to Covid-19 and new variants occurring, I would recommend calling in to set up an appointment since they only accept Appointments Only or if you're the type that usually walks in, please call the store for availability regardless. The store also requires you to wear a mask before you enter, they just want everyone to be safe. Other than that the staff there are very friendly and professional with what they do. read more

My only complaint is that the woman doing my nails gave me the wrong price initially and I ended up having to shell out more money but I think it was worth the money. I got French mani and pedi and paid $57. No gel just regular polish and it lasted about a week on my hands and about two weeks on my feet. I didn't have my toes out so I imagine it could have lasted long if I didn't hAve closed toe shoes on all the time. I also didn't protect my hands when washiing dishes and doing chores with my hands. Next time I will see how much longer I can get out of them with those things in mind. I'd go back for sure. read more

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Great atmosphere! Nina runs a great salon. Easy to get an appointment and all the girls are wonderful!

I went there for the first time last week to get a Pedicure since my regular technician was on vacation for 8 weeks. I did a walk-in and was told to come back 40 minutes later. There were plenty of shops around where I could kill that kind of time, so I didn't mind. When I came back, they were ready for me and I received a wonderful pedicure. Since I was happy with the cleanliness, professionalism and relaxing background music of the salon, I figured I'd make an appointment for my nails. I had already cut down my old gel tips and wanted the gel removed and try a dip manicure with my new short nails. I was so lucky to have Anna do my nails. She patiently and gently removed the existing gel and then did a beautiful job with the dip. I had a few nails that were uneven, so she was able to reshape those nails to give me a beautiful, soft look. I have high standards for my nails and get them done regularly, so I was so pleased to find Anna and this salon. read more

Top Coat Nailbar & Spa - Gel Manicure - Nail Salons Near Me - Berlin, Massachusetts

Top Coat is the only place I'll go to! Nina always does a fabulous job and never disappoints. Forever a loyal customer and could not recommend them more! read more

So I have been here several times and am increasingly disappointed in what they call customer service. Today I made an appointment, arrived on time and waited in the lobby for 15 minutes. Not a single person came out to greet me or let me know when I would be waited on. I left and not a single would seemed to care. I won't ever be back read more

Have been here a number of times due to location but have had several poor experiences. Most recently I went for a regular pedicure with previous gel removal. She spent 50 minutes with a hand file to remove the gel. She then gave up and chose to begin the pedicure and prep for painting without removing previous gel. I asked her to stop and she went and got someone else. They then charged me extra without notifying beforehand. read more

I walked in without an appointment and the lady at the desk was nice and was open to answer any questions I had and the wait time to get my nails done was only 10 mins! When I got my nails done I asked for an ombré and the lady who did my nails Nina (I believe) did my nails exactly like the picture! I am so satisfied with my nails! The reason why i put 4 stars is the people that work in the top coat nailbar and spa speak in the language they know best and it feels like they are talking about people. But other than that i love my nails! read more

Top Coat Nailbar & Spa - Nail Salons Near Me - Berlin, Massachusetts

The only reason why this place gets two stars is bcuz of cleanliness and the pedicure. Had a pedicure with gel and mani with dip. The pedicure was longer then the manicure and I've never had some doing my nails that made me feel like a "task" before. The dip was messy, didn't even try to get it off my finger or under my nails. It was over in a blink of an eye. Just felt like I was t worth their time since I don't go there regularly. They didn't even do cuticle oil or lotion afterwards. Just pay and leave after drying. Won't be back. Only reason why I gave them a shot was bcuz they were open on Sundays and my normal place isn't open on Sundays (currently my only day off). read more

Nina and her team are amazing at what they do. Professional and precise. Have been going to them for years.

Nails done this Wednesday afternoon, went there before and had a good experience but idk what happened this time, lady with name like 4 letters. Hope they improve because the location is good, but... read more

Top Coat Nailbar & Spa - Manicure - Nail Salons Near Me - Berlin, Massachusetts

Excellent dip nails and gel pedi service today! Will definitely be back! Nina was friendly and quick and I look forward to my next appointment! read more

Nina is the best!!!!! my nails always come out beautiful and her waxing never hurts! she always takes her time and truly cares about her clients! read more

One of the worst manicures I've had. The technician kept accidentally filing my skin and nicking me while clipping my cuticles. My nails were filed very unevenly and I had to ask her to fix them. She didn't dry my hands after soaking my cuticles so they were dripping wet and slippery as she worked on them. Then the nail polish was incredibly splotchy. Also, they don't have TVs which makes for an incredibly boring hour of silence. I won't be returning. read more

Nina does it again! Fantastic service and beautiful job on my nails. Nina made the experience much more enjoyable. I don't typically feel very comfortable getting pampering services but she made me feel welcomed. She is very pleasant to speak to throughout the services and gives great advice on nail polish and nail care. Will be back for Nina! read more

I called for an appt with a certain person on the same day. The nail tech was booked. My fav. Person told me they'd called back if she had availability....They called me back the next day saying that my fav. nail lady was available so I was able to go in.. Woohoo that's great service!! And my nails are on point as always! Thankyou!!! read more

This salon is a welcome change to the norm. I've never been to a cleaner salon. The people here are so genuine and awesome. I can't stress how hygienic this salon is. They have a special air circulation system that was installed to keep fresh air pumping in and taking out the "nail polish remover" smell out. Never been so impressed by the amount of services, gel, polish colors and dip selection. I live in Brighton and might drive up to Berlin every two weeks! Thank you, Elizabeth! read more

Top Coat Nailbar & Spa - Mother and daughter day. - Nail Salons Near Me - Berlin, Massachusetts

I have gone to this salon since they opened. I have loved my experience here. However, and I'm not usually a complainer there is one salon tech that I believe could use a little guidance. I have had her twice and wanted to give her the benefit of the doubt the second time. But my pedicure was less than on point. I tried to offer a little guidance, I asked if she could have a supervisor check it twice. But she refused. I will go back but request someone else. I feel terrible but I don't want to pay good money for something I'm not happy with. The pictures are after I asked her to clean them up twice. And they still aren't worthy of full price to me. read more

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UPDATE SEPTEMBER 2018: I am now a loyal customer here and this place never lets me down. I love 25 minutes away and there are so many other nail salons closer to home, but I'll make the trip here every single time because it's totally worth it. I had such an amazing first trip here, I am definitely making this my regular nail spot! Had to (unexpectedly) wait an hour for a manicure, but it was completely made up for by the staff's kindness. So sweet and accommodating, and the energy levels are so high and happy here! It's definitely contagioMia is an expert and absolute perfectionist, she stayed 30 minutes past close just to make sure my nails were in the best possible shape they could be. Highly recommend! read more

I have an appointment with Nina about every 3 weeks for a Dip manicure and am always impressed with how great they look. The whole team is very friendly and professional. I won't go anywhere else for my nails anymore. I highly recommend Nina and Top Coat. I was especially impressed with my wedding nails! read more

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What more can you ask for ! Nina is the best around. My nails always look perfect. Shes nice , gives great attention to details and always makes sure I leave happy !! Would recommend this place - especially Nina to anyone ! read more

Top Coat Nailbar & Spa - Nail Salons Near Me - Berlin, Massachusetts

Another great pedi & polish. Didn't have an appointment. I was pleasantly greeted. Had a terrific pedicure. Really terrific... My heels were amazingly soft. I will be back! read more

Clean, nice and friendly. They're gentle. My gel manicures last three weeks. I love this place. Relaxing, very clean, quality. After going somewhere else this past week and already getting chips I will never stray. It's a bit of a hike for me, but well worth it. read more

Excellent! Everyone there does a great job! I get French gel manicures and they're perfect every time no matter who does it. Nina always finds a way to get me in if I call to make an appointment on short notice. I won't go anywhere else. read more

I went yesterday to use the last of my giftcards. I've moved from Hudson, so I made the special trip. My nails are not nearly as clean and neat as usual from a gel manacure. I've been here several times and had on and off experiences. They are far from consistent. The base of my nails look dirty, there is polish on my skin, cuticles are not trimmed properly, and one of my thumbs did not set so, there are bubbles. I can only imagine that will be lifted in the next day or so. Not sure if it's a covid thing but i was "asked" if I wanted lotion on my hands. Um, is't that part of the manicure? I said no, I would do it myself and she put the lotion away. My BF told me I should go back today but, eh... not worth the trip. I won't be returning to this locatoin. read more

I heard good things about this salon and was trying to find a new place to be a regular. This was not it. I arrived the salon it seemed clean and well decorated. I had asked for the Halloween design in the first picture and was told I should do gel which was $20 more...I declined and said I would just like regular polish. I felt rushed as I was the last one in the salon and they wanted to leave. My appointment was at 4 and at this point it was around 6. My nails were not dry and smudged as soon as I had to get my keys out of my bag. My nails looked terrible but I was too shy to say anything. Wish I got a refund. read more

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When I made the appointment I asked for a basic pedicure and gel manicure. I received basic mani/pedi. I have never had a gel manicure so I didn't know what was involved until my daughter told me my nails should have gone under a light. I thought its was just a different polish but this is not why I'm rating them so poorly because should have reminded her. The nail technician rushed through both services, it was not a relaxing experience at all. The quality of the work was below average. I don't like to use names but I feel to have a successful business the owner needs to be in tune as to the quality of work her technicians are putting out. Sorry to say I won't be returning!! read more

Recently moved to Lancaster, MA and haven't been able to find a decent nail salon. This place did an awesome job! I got a gel fill by Nina, it was quick and she did an amazing job. My nails are all even and have a great shape. I also got a special pedicure with vitamin C, my feet were massaged with a scrub, then lotion, followed by a wrap! My new go-to nail salon. read more

Top Coat Nailbar & Spa - Nail Salons Near Me - Berlin, Massachusetts

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