TRUE screwed up and wound up shipping two treadmills to me from two different distributors. They…read morewent ostrich on me and while acknowledging their error did nothing to remedy it. Busybody took care of the error by buying the extra treadmill and reselling it themselves. Thumbs down on True and their field manager for going full ostrich after their admitted mistake. Thumbs up for Busybody for correcting the problem.

I purchased a $4,000.00 tread mill and called to get status on Tuesday of last week. Jarod 'the…read moremanager' never called me back. Now, it's Saturday and I called and he still can't give me a status and was very rude. These people need a stern lesson in customer service. As the previous review said...Once the have your money, your on your own.

I went in excited thinking it's a studio lol it's not, but it's a great show room to compare the…read morepelotons! The new thread is on display and that screen is life! The employees answered all my questions, let me take the pics and try all things lol.. I really loved it here.. fitness makes me happy! So if you're shopping for your peloton but don't know where to go? I gotchu , come to the store and try all the machines! I have the bike plus and it's amazing if you actually use it lol

Shady. So disappointed. The ladies there are really nice so this rating is about the manager on the…read morephone who instructed the sales girl not to accept a refund. I made a purchase for a pair of shorts that does not fit and tried to return at this location. Was told per Peloton policy they cannot accept in store and told me to access a return form and mail off to FedEx. Here's my email to inquire with Peloton corporate. As you can see their policy has not changed and returns can be take at their local stores. Shame on you for turning away a customer.

So they had a great sale going on a Smith and Wesson Shield, and I was happy with the purchase…read more When I got home, they had left the trigger lock on it, because it was the display gun. I had to go back the next day, and get them to remove it. After gas and my time, it took away from the great deal. They pack the weapon up, snd do not let you touch it until you exit the store, so you would not know it was still on there.

I came in looking for charcoal and seasonings. John was so helpful. He went running around the…read morestore looking for items to see if they were placed in different sections. He helped load up my cart and everything definitely would recommend!

They did not pay me my first week of work . Managers just sit on their ass drinking beer . Nothing…read morebut cigarette smokers . Machines are not worked on right at job sites

First class experience! Every touch point throughout my buying experience was as promised. From…read moreobtaining the initial quote to receiving shipping instructions - constant clear communication! Exceeded my expectations! A satisfied repeat customer.

My nordicktrack warranty sent this company out to fix my elliptical. The incline was malfunctioning…read moreso the tech fixed it, all while telling me how his bosses tell him if the problem is not what was previously diagnosed he is supposed to just act like he's doing somethingto the machine even if he isn't. Very unprofessional. I get on the machine that night and now the resistance is broken. I call back and request a different tech but they send the same one. He is so uneducated he is watching YouTube videos trying to figure out how to put my machine together and ends up shorting out my homes electricity when he plugged his phone into the outlet while the machine was also plugged it. At this point my fiance is irritated and understandably so.. and this tech leaves the house with my elliptical unable to even power on. When I keep pressing nordicktrack to send a new tech and resolve the situation suddenly this tech makes up a story to save his job saying I have illegal substances and he felt unsafe in the home when I have two children and nothing of the sort in my home.. he saw a clean tobacco pipe on the dresser that my fiance made since his career is glassblowing. What a joke! Now I have a fully broken elliptical because of this incompetent tech and nordicktrack won't send anyone back out over these false claims. If these people are servicing your warranty, try to look into other options because obviously nordicktrack doesn't pay them well enough to care about customer service in these instances. Update: I was contacted by Chase concerning this review and after some explaining on both ends he agreed to notify me when he could come make the situation right by buying the elliptical his previously employed tech broke because he will definitely be able to fix it and resell it. A week later and still waiting for a call back and Chase who has since gone back on his word and is trying to remove my honest rating of how I was treated. Seems like every level of tech, manager and owner of this company have no morals. Update 6/16/2021 Sir, you called me asking how to get the rating removed and offered to send a different tech out behind nordicktracks back for no charge and make me pay for the parts. When I asked my spouse and he declined, I offered for you to come get this paperweight, expecting you to offer the $300 value of this visit you were willing to sacrifice to fix an elliptical your tech broke.. I never said any figure and honestly just wanted it gone since it's now worthless to me. Sorry you didn't have the respect to call back and tell me you'd rather not come to a resolution and go behind my back to remove the rating anyways how I suspected you would after the tone at the end of our call when you didn't get the solution you desired. I think that says plenty about you as well. Blackmail?. Nice way to flip it!! I also had no interaction with your tech the last visit and know he was not called those descriptive terms until I had to complain to his supervisor and the internet..

I had a Precor Elliptical machine that needed to be fixed because the power cord at the bottom of…read morethe machine fell back into the machine. I downloaded the app and then called (on the offshoot I could be helped) and spoke with Brandon who was SUPER HELPFUL. He assisted me with my elliptical and guided me in a very easy to repair method. I will definitely use Fixed Fitness for all my home equipment moving forward. Worth the time and money!! Thank you.

Came in here the other day to kill some time before my lash appointment around the corner. Walked…read morein and was welcomed by two gentlemen walking by. Everything was arranged into name brand categories and one side was men's and the other was women's. Found an under armor quarter zip on sale that was a good price and really cute, as well as a new yeti tumbler for work. I shopped for a good 30 minutes before checking out. Overall, it was a pleasant and peaceful shopping experience. I'm sure I'll stop in before my next lash appointment.

Golf section is usually decent but serviced by a kid usually that could not break a hundred. Not a…read moregood place to ask questions but is a good place to buy a dozen balls while your wife gets yoga pants and some new Hokas

I had no idea Dicks could be so fun. They have everything here…read more They have all brands, colors, and types of water bottles. They have so many different types of shoes, helmets, baseball bats, basketballs, clothing, swim trunks, golf clubs, and SO much more. They literally have everything sporty at this location and they've made it so modern. They have batting cages and a mini golf area set up to test golf clubs. We had so much fun just looking at everything they had within the store. They have a whole section of reasonably priced workout equipment as well & an area you can test some of it out with weights and everything. Most of their clothes are overpriced & some of their other items as well. They do have deals though that make it worth it though.

I usally go into this store to pickup online orders, mostly shoes as I walk a bunch.They always…read morehave my favorite brand Brooks on hand, and have them ready within minutes after ordering their app rewards you for walking it ain't much but helps reduce the cost on purchases. You know I'm going walk around and marvel at all the stuff I like to have camping,fishing,clothing etc. But I'm always impressed how clean the place is floors shiny lights all lit ceiling tiles immaculate it's not easy keeping a store this size maintained as good. Even the windows are cleaned and nothing bothers me more than going anywhere & sit down to eat then look out the windows and realize how filthy it is. I know it's me but I truly appreciated those businesses that take time to have them cleaned periodically.

Great clothes and great service at this store! The people are very friendly and they do everything…read moreto make sure you are satisfied.

I recently won an adorable exercise top and matching yoga pants on Instagram. Unfortunately, they…read moredid not fit me. I saw that there was a Fabletics store in Southlake. All I wanted to do was exchange them for a different size. Upon entering, I explained that I received the outfit as a gift and that I needed a different size. I also let them know that I didn't have a receipt. I can honestly say that I had a flashback to the movie Pretty Women when Vivian walked into the store and was treated like a second class citizen. The employee was looking at me like I had stolen the items. I again told her about how I received them from a giveaway, and she told me that without a receipt or an email of the person, she could not help me. I didn't ask for a refund- I asked for an exchange. They would not haven been out of any money! Perhaps I don't fit the Southlake mold but I also don't look like a thief, yet she was treating me like I stole the items. The customer service was appalling and I will not ever spend money on this brand.

Walking around Dick's shortly before Christmas was a more pleasant experience than I expected. I…read morelike to avoid malls and in-person shopping, but we all have to make sacrifices during the holidays hahah. We popped in here to find a UT hat for my brother-in-law, and left having found several more gifts for family members. Fuzzy blankets and socks and games and all kinds of cute merch. Decent prices. There seems to be very few salespeople about, so if you need assistance it might take a moment. But otherwise I enjoyed browsing this enormous store for treasures.

We had a very enjoyable experience at this store. John, in the golf department, was very…read moreknowledgeable and patient with us. The store was clean and uncluttered.