So they had a great sale going on a Smith and Wesson Shield, and I was happy with the purchase…read more When I got home, they had left the trigger lock on it, because it was the display gun. I had to go back the next day, and get them to remove it. After gas and my time, it took away from the great deal. They pack the weapon up, snd do not let you touch it until you exit the store, so you would not know it was still on there.

I came in looking for charcoal and seasonings. John was so helpful. He went running around the…read morestore looking for items to see if they were placed in different sections. He helped load up my cart and everything definitely would recommend!

The owner is rude. Just go somewhere else. People should know the kind of person they are buying…read morefrom

Okay -- I don't buy anything (yet) but they have EVERYTHING and the guy who was running the store…read morewhen I showed up (after they had closed) was perhaps one of the nicest guys I've met. Good lord. What a pleasant informed and helpful guy (Brian Smith). If I buy something it would be mostly due to that guy! Give them a try.

They did not pay me my first week of work . Managers just sit on their ass drinking beer . Nothing…read morebut cigarette smokers . Machines are not worked on right at job sites

First class experience! Every touch point throughout my buying experience was as promised. From…read moreobtaining the initial quote to receiving shipping instructions - constant clear communication! Exceeded my expectations! A satisfied repeat customer.

I went in excited thinking it's a studio lol it's not, but it's a great show room to compare the…read morepelotons! The new thread is on display and that screen is life! The employees answered all my questions, let me take the pics and try all things lol.. I really loved it here.. fitness makes me happy! So if you're shopping for your peloton but don't know where to go? I gotchu , come to the store and try all the machines! I have the bike plus and it's amazing if you actually use it lol

Shady. So disappointed. The ladies there are really nice so this rating is about the manager on the…read morephone who instructed the sales girl not to accept a refund. I made a purchase for a pair of shorts that does not fit and tried to return at this location. Was told per Peloton policy they cannot accept in store and told me to access a return form and mail off to FedEx. Here's my email to inquire with Peloton corporate. As you can see their policy has not changed and returns can be take at their local stores. Shame on you for turning away a customer.

I went to Discount Online Fitness uncertain whether or not I would be purchasing anything, however,…read moreJohn helped me find the perfect fit for my personal gym space at home. He got me a TKO half rack at an excellent price that was more than affordable for me. Not only was the price fantastic but the service was great as well. Even when I went to pick up the piece other employees offered their tools to help take the rack apart and fit it into my vehicle. On top of this, an employee offered me something to drink while I was working on the rack. I highly recommend Discount Online Fitness to anyone looking for high-quality equipment on a budget.

Untrustworthy business!!! I purchased an Octane Fitness ZR8000 from them back in December as a gift…read morefor my girlfriend. After getting it home I noticed many problems with it including wore out shocks, missing screws, on/off switch missing, leaky battery, etc. When I contacted them about the issues they claimed it was my fault. Then after explaining to them that even if I caused damage in transporting it(which I didn't), I couldn't have caused all the issues just from moving it. They finally agreed to purchase the replacement parts and send them to me. They sent me one part and it was the wrong part for a different model. Then I did their job for them and sent them the exact manufacturer part numbers to make sure and get the correct parts. It is 5 months later and still no parts. They claimed the parts were on backorder, I contacted the manufacture and asked if this was true. They said all parts were in stock and shipped in 1-4 weeks. Do NOT purchase anything from them without thoroughly checking through it on site.

Is it just the Dicks in Euless or does their customer service in every store suck this much? I have…read moreto go here pretty regularly as they are the nearest sporting goods store but it is always the same sales associates are all over the store talking to each other but never even acknowledge you. I stood looking at bats today for almost 20 min. Finally picked up some gloves and left. At the counter the unconcerned checker asked if I had found everything. When I said no she said sorry again not really concerned and rang me up. This is typical for this store. If you want help you absolutely have to chase someone down.

Ordered a Wyatt Langford jersey on the Dicks app that was shipped from this location. The jersey…read morewas shipped same day a few hours after placing the order. It only took a few days to receive via FedEx. Very fast delivery!

I usually visit the Dick's location attached to Stone Briar Mall. I decided to take a chance on a…read morenew location for the first time in a long while and I was sorely disappointed. We arrived today Saturday, August 2, 2025 around 2:30pm. There were two gentlemen facing us upon entry that I assumed were going to greet us. Instead they were chatting it up and couldn't be bothered by us. But I get it, maybe the conversation was good. Next we traveled towards the back of the store to check out their shoe selection. There were over 20 people standing around waiting. I saw no employees in the shoe department. We hung around for about 10 minutes and then decided to take our business elsewhere. While walking towards the exit around 2:44pm I said to my wife I wonder where all the help is located and that's when I saw it. There were 6 employees standing at the front counter chatting away. A few gentlemen even high fived one another. But once again upon leaving no one could've been bothered by us enough to say have a good day. Before writing this review, I scrolled through the history of reviews and observed only one from 3 years ago that spoke to the customer service of the place and they stated it was a terrible experience. I can't blame the employees. I blame the leadership. They should hold their team accountable. With poor leadership follows poor employee service. Do better Dick's. I'm sorely disappointed in today's experience and do not plan to return anytime soon.

The employees here are awesome and the location is really easy to get to. I called and asked for…read morethem to look up a product and then the guy on phone even asked if I would like for him to put it on hold since it was the last one. Loved the experience and the overall feel of the store is intuitive, too. Highly recommend this location if you need to go to a Dick's!!

Great clothes and great service at this store! The people are very friendly and they do everything…read moreto make sure you are satisfied.

I recently won an adorable exercise top and matching yoga pants on Instagram. Unfortunately, they…read moredid not fit me. I saw that there was a Fabletics store in Southlake. All I wanted to do was exchange them for a different size. Upon entering, I explained that I received the outfit as a gift and that I needed a different size. I also let them know that I didn't have a receipt. I can honestly say that I had a flashback to the movie Pretty Women when Vivian walked into the store and was treated like a second class citizen. The employee was looking at me like I had stolen the items. I again told her about how I received them from a giveaway, and she told me that without a receipt or an email of the person, she could not help me. I didn't ask for a refund- I asked for an exchange. They would not haven been out of any money! Perhaps I don't fit the Southlake mold but I also don't look like a thief, yet she was treating me like I stole the items. The customer service was appalling and I will not ever spend money on this brand.