First appointment, beginning of fall, turned my furnace on for the first time since spring and my…read morepilot light wouldn't stay lit. Called Always and they were there the next day. The part was a little pricey, but my furnace is old, so I wasn't really surprised. Their call-out rate is fair and all in all I was happy everything. Last night I realized that my furnace hadn't come on and the house was a little chilly. After looking at the thermostat, I noticed that the heat was supposed to be on but nothing was happening even though the pilot light was burning strong. So this morning, I called them about 9am and they were able to have a technician at my house around 11:30am. It was a quick and easy fix with an electrical connection and the entire appointment took less than half an hour! The service has been punctual, friendly, and professional both on the phone and at my home. There were a few glitches with my first appointment due to their new system, but now that they've got the bugs fixed, it works like a charm. Text messages that confirm your appointment and let you know your technician is on the way, as well as sending you a photo of your technician. I love this feature! it definitely makes me feel a little better about letting a stranger into my home. I will definitely be using them in the future, as well as recommending them to my friends and family. Their pricing has been fair, the staff are knowledgeable and very nice, and the service is speedy.

Not impressed. Ordered service to replace the sump pump, yep Friday afternoon noon-four. Around 1…read morehubby phones for an ETA, not to worry we have your call. Around 3 they show, nice kid, polite, hubby explains problem...Oh he's only here for the regular scheduled maintenance. I say I BEG YOUR FINEST PARDON?? Well I don't, but you get the drift. Kid finishes the job he was there to do, not the pump. Calls the shop, explains the issue...oh we don't have that service request for a new pump. WTH!! Really? But you do have a service call from us, yes...Once again... WHAT? Like I said, not impressed. Not the first time they messed up, tried to give them the benefit

Fantastic company to deal with. Upfront with all their pricing and excellent workmanship. When it…read morecomes to warranty, they respond very very quickly. They actually answer the phone when called.

Had a water leak due to poly b. Service was very good , service was provided on a holidayread more

Great experience with the furnace maintenance! The technician Kang was knowledgeable, and very…read morepatient in answering my questions. The service was thorough and efficient, and everything was left clean and tidy afterward. It's reassuring to know my furnace is in good shape for the season. Would definitely use their service again.

For the past five years, ever since I installed Amazon Alexa in most of the rooms of our home, I…read morehave wanted to attach a smart thermostat as part of our smart home set-up. We have our lights, various appliances, and other smart home devices already hooked up to Alexa, but I could NEVER get a smart thermostat installed and working properly. I was unsuccessful at installing one myself, my old heating & cooling guys couldn't get one working, and an electrician we hired couldn't get one working. I was told that something was wrong with the configuration in our furnace's wiring, or alternatively, the smart thermostat we purchased was a lemon. I had to settle for running up and down the stairs, flicking the heat controller back and forth between "heat" and "cool" manually, depending on whether I needed the furnace or the central air conditioning. With the constant wild swings in Edmonton's temperature all throughout the Spring, it was a major pain to keep resetting the thermostat manually when the rest of our smart home was so automated. Recently, when our old thermostat started wearing out and malfunctioning, I thought I'd give the installation of a smart thermostat another shot. I carefully researched the reviews, and saw that Trust Home Comfort came highly recommended. They seemed to have a lot of experience in upgrading old-style thermostats to electronic smart home systems. I'm happy to report that I was not disappointed! My first discussions with Van were great. He understood exactly what we wanted, he sympathised at my frustrations with our previous attempts to convert to a smart thermostat, and he assured me that Trust Home Comfort could solve the problem. He promised to send his best, most experienced installer (Kang). I got an appointment immediately for two days from the day of booking, which was enough time to get the thermostat brand and model he suggested (ecobee), after I asked him for his recommendation. Amazon supplied the thermostat through next-day delivery through ecobee's Amazon store, and the installer showed up the very next day after, on-time-to-the-minute of the booking we made, to install the device. (I should also mention that Trust Home Comfort has a sophisticated computerised appointment booking and billing system, so reminders are sent out via email in a timely way before the appointment, and billing is detailed and easy-to-pay online). To make a long story short, Kang was able to immediately identify the simple wiring problem that hexed us all these years, preventing us from installing a smart thermostat sooner. At one stage years ago, our humidistat control was moved to the furnace room by our old heating and cooling guy, and the wiring of the old humidistat left behind from the old location was confused with one of the power wires needed to power-up a smart thermostat. The correct wire was quickly relocated by Trust Home Comfort's technician, and the smart thermostat was up and running in no time! The old manual thermostat worked because it didn't need external power, but when previous heating companies and electricians tried to hook up a smart thermostat to the (dead) "power wire", it naturally couldn't power-up because the old humidistat wire, although the same colour as the correct external power wire, wasn't powered. Trust Home Comfort figured out what the problem was, and fixed the problem immediately. Their experience and ability to troubleshoot problems quickly proved they were a sound choice to install our new smart thermostat. The billing was detailed, fast and very reasonable. They did exactly what they promised to do, and today the smart thermostat is working EXACTLY as it should. Their technician was experienced, and set everything up exactly as we wanted. What more could I have ask for? I can't recommend Trust Home Comfort enough! Needless to say, they are our new, permanent service provider when it comes to any home heating or cooling solutions.

I woke up yesterday to 12 degrees in my house. My handyman was already coming over to do some work,…read morebut couldn't get here until afternoon. I was panicking. ESPECIALLY when my smoke detector or carbon monoxide detector started going off! Not knowing if I'd slowly die of carbon monoxide poisoning was scary-- especially on the coldest day of the year so far! Fortunately, the lady I spoke to at Acclaimed reassured me that what was going off WASN'T the carbon monoxide detector (once I gave her more details). They couldn't get anyone over here any sooner, but she did refer me to some other businesses to see if anyone else had availability any sooner. For the peace of mind she gave me in the middle of chaos (with the detector blaring in the background), I will give them a fantastic rating. It was SO appreciated!

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

This is one of the best experiences in terms of service I've had in a long time. My parents' old…read morefurnace decided to stop working properly during a cold snap. They got ATCO out and was told it was an issue with the motor. We were calling companies and most either were too busy to answer or weren't able to come out for at least 2-3 days. Well, just our luck that Furnace Solutions answered the phone and the guy I spoke with said they could get someone that evening to my parents' house. He got the information and when I got more information about the issue, I called back but received a full voice message. I sent a text with the information. It wasn't even the evening and my parents got a call that the tech would be arriving soon. Marty replaced the motor but advised a new furnace would be needed, which we agreed with. We knew the furnace was on its last legs and did not feel my parents were being told this for a sale of a new furnace. The sales guy, Jamie, called and said he could come that evening but we weren't able to meet him there so we arranged for a visit a few days later. That's job dedication he was willing to stop by on a Saturday evening! They are really great about calling if they are running late, or letting the customer know about what time they would be arriving. Jamie was a little later than the scheduled time but he called to let me know. He was friendly and asked questions and provided information. He showed us the Trane furnaces and the ones that he would recommend. The amount on the previous invoice from the motor replacement would be put towards the new total. It was also great they offered no tax for a senior's discount. They were initially going to come the next day to install the furnace but due to a personal issue, they came the following day. Not a big deal for us as a two day turn around is pretty good. I was not there on installation day but it seems they did a diligent job and removed the old furnace and installed the new one without any issues. I'm glad that we found a great company in a time of urgency when we just wanted any company to fix the issue so my parents would have heat during the cold snap. Would recommend this company and it's great they are 24 hours too!

Its that time of year when my 18 year old furnace is reminding me I should have saved money for a…read morerainy day like any responsible home owner should. My furnace was blowing cold air, had Atco gas come to inspect the issue and they recommended I contact a furnace company. When most companies would charge you ridiculous rates for calling a same day appointments as an emergency and overcharge for after hours, I was lucky to get a referral to Furnace Solutions and met Justin Jacobsen to fit me into his busy schedule and charge me a reasonable price for the service. I found their service to be honest and truthful and efficient, with the service I had received it was evident that they take and look after their customers. Totally recommend this company for any furnace issues for anyone.

Our sump pump destroyed itself spectacularly for no discernable reason. Bits of it were in the sump…read morewater and water had encroached into the carpet of one room. While my husband used the wet vac to haul out gallons of sump water and pour them into the toilet, I navigated the AI reception and got a call back from a real person who said a plumber would be there in half an hour. Francisco arrived on schedule and used a pump to drain many gallons out of the sump well, and let us know it hadn't been a backup but a failure of unknown cause. He replaced the sump punp and added an alarm, which we should have done before but forgot to after the last service. He was pleasant and reassuring and cleaned up after himself meticulously. We got to work cleaning up the water encroachment. The bill was about what we expected for an emergency service with an install included and I think the alarm was added without charge. These things happen and no one likes them, but this went about as smoothly as any emergency home relair we've encountered this far in twenty five years at this location.

Our tenants complained of slow drains and dishwasher. They…read morecalled Mr. Rooter. This company would not work on the house without the owners approval. We received several calls to approve and finally a technician was sent. This worker was not a journeyman plumber. They are "drainage experts". He called with a quote of $2000 on top of the $200 service call. We asked for him to only clean 3 P-traps and remove the standing water in the dishwasher. We told him to leave after that. He did provide pictures via text. We managed to tell the tenants how to flush the drains. Everything is working now. The quote was inflated and unnecessary.

We bought a new faucet for our bathroom to replace a 25 year old faucet that had begun to drip…read more It's the kind of job I once did myself but an arthritic back makes it impossible to get into all the strange positions required to work under a sink. The plumber we dealt with for many years seems to be under new management because they wouldn't install something not purchased at their shop. They won't get any more of my business as well as all the plumbers who won't do a small job like mine. I found Adrian through Yelp and he showed up the next day at the promised time. (How long has it been since that happened to you?) He also honoured his quote even though it took more time than he estimated plus he gave us a senior's discount (YAY!!!). He takes VISA, a service that sometimes small businesses skip.The sink was left squeaky clean. What else can I say other than Adrian is personable and doesn't mind the homeowner looking over his shoulder while he works.

I reached out for a quote on a job at my mothers home and Adrian responded quickly with a very fair…read moreprice and today completed the job professionally and timely. I really appreciate his hard work and highly recommend him

Logic Plumbing, Heating & Cooling came out as promised on time. Two nice young guys, Walter and…read moreMarley did the work on repairing the toilet flange. They explained what needed to be done, and what parts were needed. They were very careful to leak check their work. And after, they did clean-up, which we thought was great, because other firms we have had, did not.

Logic Plumbing did an excellent job unblocking my kitchen drain. They arrived on time, were polite,…read moreand explained everything clearly. The work was done quickly and professionally, with no mess left behind. They were planning on charging me about 600 dollars to clear the pipe in my kitchen sink cause it got clogged. I managed to bargain them down to 422$. Keep in mind it was 422$ for less than an hour of work. Overall, punctual and reliable but very pricey even with discounts.