1. Top Knot Flooring

    1. Top Knot Flooring

    0

    Concord, CA

    Top Knot Flooring

    4.2 (61 reviews)
    Open 10:00 am - 5:00 pm

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    Services - Top Knot Flooring

    Floor refinishing

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    Bad Finish 1
    Ryan F.

    I don't like to write negative reviews, but feel I must in this instance. I had originally written a positive review, but after what has happened after the install I can no longer keep that review and must write a new one. My initial communication was positive. I left a VM and received a call back immediately from Mike's wife and she had Mike call and set a consultation. Everything seemed fine from estimate through install. Mike had indicated the price wouldn't go above $9000 and it did go 500 over, but besides that the install was fine. What was really disappointing was how sloppy Mike and his workers are. Mike mixed a leveling compound 2 days in a row on our front porch. Before he did this I let him know that the pavers on the porch and front yard were new, so please be careful. Despite this, he mixed the compound and left numerous large drops on the pavers, which are still there to this day. At the end of the project, there were several other things that he left in a way that was very unprofessional. They took a large chunk of wall out, broke picture frames and left them on the floor, did a really sloppy paint job of baseboards, left cement to dry and damage door frame and porch and walkway, etc etc.. These are labeled finish of job 1-8. When the job was complete they didn't even do a good job cleaning the floor. His guy, Carlos, swept but that's it. When I presented all of these things Mike did come back out, but it was obvious he wasn't happy to come back and didn't apologize. He seems like a guy that does not say sorry. So as time went on (install was 11/16) we noticed lots of other finishing issues....things that should have been done and weren't. They installed flooring in the bathroom but didn't seal around the bathtub. So water just ran down the bathtub and under the floorboards (picture labeled bathroom, no sealer). We also noticed that there were several boards that were coming apart (picture: floor separating). Mike sent his guy and fixed these issues. Again, no apology and I did have to chase him a bit to come back out. Since then, more floor boards split apart and we noticed some other questionable work, especially around the fire place and our back door. His guy, Carlos, shot some caulking into gaps where he should have put transition pieces. (pictures: Bad finish 1-4). Again, Mike sent his guy to fix these, but I had to chase him for more than a month and we was quite unhappy to send someone. Again, no apology or explanation of why these things were happening. Recently one more board split. Mike sent his guy and a text "I can't keep coming to your house for free man". The board that his guy fixed popped back up the next day. Mike now relayed the message that any future work will be at $175/hour. One more big issue...Mike said we didn't need new subfloor....he put some of the leveling compound in between some of the plywood joints. I told him that was OK with me as long as the annoying squeaks would go away. He said, "should be fine". Well a year later the floor squeaks worse then it used to. So, after spending over 11,000 all told for new flooring,-flooring which Mike said would last at least 20 years, we are very frustrated. Had the floor stayed together, like it should have, Mike wouldn't have had to come back even one time. Had he left the job done without damage to my property, he would have never heard from me again unless I needed more work done. To give Mike credit, he did come out and fix things....I did have to chase him to do so. It seemed like finally the floor was going to be fully fixed and I wouldn't have to call him anymore...then this last issue happened and responding with the line "$175 hour to come to your house going forward", really rubbed me the wrong way. So now I have to write a negative review which I hate doing. I'm unsure if there is some sort of manufacturing defect with the floor he sold us, or is it's just bad installation, but either way this was a bummer of an experience. I'd definitely not recommend Top Knot. I'm guessing he might be better with real wood flooring, but with clicking synthetic installation, I'd bet you're going to have similar issues.

    This review is for flooring we had put in around Nov 2017. Top Knot was recommended to us by our contractor. They installed new hardwood floors for at least 600 sqft and tied into existing hardwood floors that they sanded and stained that covered 900 sqft. We had 2" top nail flooring placed. At first we thought the floors looked nice. They worked with us on the color, and were pretty timely about completing the project. We also had them come back and do the baseboards. However, after they left the painters literally had to go over the whole house again because there were marks all over. The owner, Mike, said this was normal, but we were not about to pay for the repainting, so that was worked out. Fast forward about 8 months. We started seeing holes where the nails were. We called Mike who he came out and gave us some line about the wood putty being water based and that this would happen. He also said it was due to water in the crawl space, which there was not. He said he would send someone over to fix it...he never did. Many emails passed, and he said he would drop off the wood putty on our porch and we could fix it. This also never happened. And now we are noticing many cracks and chips in the flooring, putty is popping out and leaving holes. I went to their office couple times during regular business hours while I was 6 months pregnant and it was always closed. Mike even knew this when he came out to check the floors. We are very disappointed that in only 1 years time these problems have come up. We spent over $12,000 on these new hardwood floors and did not expect this. Our floors that have been in the house for 70+ years don't even have these problems. From the past promises that he made about fixing things, we know this is not going to get fixed. We talked to other flooring contractors about this and everyone said it was sloppy work that could have been avoided. I am beyond upset at this company at the lack of responsiveness, accountability and unapologetic behavior.

    Top Knot was TOP NOTCH!
    Russ G.

    Spoke to Mike on a Tuesday in October 2016 and explained a scheduled floor guy from Craigslist had flaked on me. He was able to squeeze me in and started on installing my floors the very next day! His workers Jaime and Javier worked very hard and completed the install of my luxury vinyl planks and baseboards in 5 business days. I'm very happy with their work and would refer them to anybody needing floors installed.

    Mike installed a subfloor and hardwood on the concrete slab in our sunroom, completely transforming the space.

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    11 years ago

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    Mike P.

    Thank you so much for your Yelp review! We appreciate your business!

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    12 years ago

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    Mike P.

    Thank you so much for your Yelp review! We appreciate your business!

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    9 years ago

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    Mike P.

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    10 years ago

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    Mike P.

    Thank you so much for your Yelp review! We appreciate your business!

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    11 years ago

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    Mike P.

    Thank you for your Yelp review! We appreciate your business!

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    10 years ago

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    8 years ago

    Great customer service and quality product with design center to send my customers I would use them again in future for sure thanks mike

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    9 years ago

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    8 years ago

    We were in a pickle last year getting ready to move into our new house and a Mike came to the rescue! Job Well Done!

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    9 years ago

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    8 years ago

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    15 years ago

    Very thorough work and follow through. Straight shooter and will get the job done quicky.

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    14 years ago

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    14 years ago

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    13 years ago

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    9 years ago

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    9 years ago

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    Mike P.

    Thank you for your Yelp review!

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    10 years ago

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    11 years ago

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    Page 2 of 2

    Ask the Community - Top Knot Flooring

    Review Highlights - Top Knot Flooring

    I hope we can work with Mike on another project as he's also branching out into other aspects of home remodeling.

    Mentioned in 44 reviews

    Read more highlights

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    I had the BEST experience with Miracle Method's team from Pacheco…read more Cassy and Zoe were patient and supportive of me as I switched colors. Lovely customer service from both of them, and they are very friendly. I had my kitchen and master bathroom countertops refinished, and they look upgraded and brand new! The alternatives to fixing the outdated look of my countertops would have been exorbitant; this was the easiest and least expensive method to upgrade! Kudos to Paul and his assistant, Lars, for doing a stellar job on my countertops. Paul has 30 years of experience, and he is not only knowledgeable, but he was helpful to me in other areas of maintenance that had nothing to do with the refinishing. A professional expert who went the extra mile for me. I would recommend this team to anyone! High marks for sure.

    We had a bath tub refinished by Miracle method. They cleaned the tub, but did not remove the…read moreplumbers putty around the drain. When the job was complete, I was able to wipe off the new coating as easily as removing playdoh. They removed the overflow drain cover during the prep / etching process. Then put it back on and masked it off during the glazing process, so the area behind the overflow was not glazed. When I went to put my new overflow cover on, I found they just glued the old one one. When I removed it, it took the brand new glazing finish off with it. The bolt was broken that holds this cover on, they just glued the bolt head on to mask the problem. This bolt also holds the drain pipe to the tub, without it, water will leak behind the tub, cause mold and possible flooding to the downstairs neighbor. Update, about a week later. I extracted the broken bolt from the drain pipe using a little PB Blaster, heat and working back and forth. MM sent a more experienced tech to re-do the previous job. Looks fine now. Considering the mistakes that were made, and the cover up to hide the broken bolt, I'm not changing my review rating. The first tech clearly had no common sense, not what I would expect from a $1k paint job.

    Master Bath Refinishing - After

    Master Bath Refinishing

    (43 reviews)

    Noe was timely in responding to my request for the refinishing of two showers. I even wanted the…read moreproject done an earlier than his team's availability and he found a way to squeeze me in. The team member that did the work was both kind and professional. Based on the competitive pricing, great results, and kind customer service; I would highly recommend Master Bath Refinishing for your bathroom refresh projects.

    I was looking for local refinishers to freshen up a non-standard sized bathtub. Master Bath…read moreRefinishing was very quick to reply via email and was able to give me quotes based off photos. It was $900 for the bathtub ($800 after a cash discount). I also got a quote for refinishing the sink vanities as well. Those were $450 each. But I opted to only do the bathtub. For the refinishing the bathroom needed to be clear of objects. I saw on Yelp someone else paid another refinishing company $3300 for a bathtub and two vanities so I know Master Bath Refinishing was a very competitive rate. I checked other companies and they didn't seem to offer refinishing in black. Master Bath was able to offer a gloss solid black. For the process people and pets need to vacate the housing during and a couple hours after. My bathtub was especially bad since it was refinished before/had a bad paint job they needed to remove. They gave me an arrival window of 8-10am. The two technicians were careful to lay down plastic wrap for a pathway to protect my home from dirt. They arrived around 10am and were finished around 4pm. Cecilia sent me a useful sheet about care along with the disclosure. What stands out is their customer service. For the refinishing it comes with a 5 year warranty! And yes they do honor it. I noticed a couple hours after the techs left that the glove they used to cover the tub spout had leaked so there was an imperfection by the drain. I emailed Cecilia and she offered a touch up appointment the next week! It's been several weeks of daily use and the bathtub still looks fantastic! No chipping or peeling. I'm very pleased with how my bathroom looks now!

    Top Knot Flooring - flooring - Updated September 2026

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