My daughter asked for a pastel pink and got a pastel purple after waiting for about 2 hrs. She asked to speak to a manger and they refused! This was for her prom...needless to say she was extremely upset. Tried to call and no one answered! WORD OF MOUTH and CUSTOMER RETENTION? read more

It has not even been a week and 4 of my nails has fallen off and one of my nails is half broken. I have acrylic nails and they do not feel sturdy they are thin and soft. Everytime I go there is a wait even when I have an appointment. One time I was waiting 2 hours just to get my nails done. The paint chips very easily and the service is horrible I do not recommend this place. Everytime I go they change the price. Also when I first get there I tell them what I want and they tell me the price. By the end the price seems to have gone up $5-$10! They charge $5 for shape. I have been going there for 2 years and every time I go the outcome of my nail experience is horrible. When they do your nails the sides of your nails they don't paint and they can be aggressive while doing your nails. Overall I have not once had a good experience, I would save my money and go somewhere else because there are highly over priced! read more

Top Nail & Spa - Nail Salons Near Me - Midlothian, Virginia

The facility was nice, and some of the nail technicians were nice but others not. I got a rude nail technician. She rushed on my toes and did not even put a top coat on my toes. She scratched me really hard and did not say sorry. And she did not have a name tag so I don't know her name. Would not recommend for the price. read more

Great place. I don't really care for the U shaped manicure table but they do a good job

I will never return this nail salon again...I returned 2 days later after getting a pedicure and full in on Saturday. The nail polish(shellac) peeled off so bad and 3 nails chipped, so I returned to get it fixed...Well they fixed it alright. I paid $58 when I came in the first time and No they did not charge me upon my second return and rightfully so but the lady in the back corner with the drawn on eyebrows with the concealer underneath was the nastiest, rudest person ever. I will Never return here again. I only returned here because Lily did a pedicure for me about 3 weeks ago and she did a great job but after today's episode, I will never come back. The lady had a nasty attitude because she had to fix my nails, well if the guy did it right the first time I would not have had to return 2 days later. In the end she did not do a better job than they guy did and Hell no I did not bother to leave a tip. I paid $58(25 for a pedicure, 33 for a fill in shellac plus tip on Saturday) now it's Monday and I had to return. She was very rude and I felt like I was treated like shit. They can't stand for people to return for a service then do it right the First time. read more

Top Nail & Spa - Is this supposed to be good quality work. - Nail Salons Near Me - Midlothian, Virginia

This is my absolute favorite place in the area. Their renovation/move is absolutely beautiful. They are very fairly priced, everyone is so nice and everything always looks tip-top and very clean. I'm a regular for my eyebrows here (once every 3-4 weeks) and every time, no matter who does them, they always do a great job. I get my nails done occasionally, but every time I do, the outcome is always fantastic. read more

terrible service, got seated and waited for an hour with my friend and sister. my sister left and then my friend got helped shortly after. i then waited for yet ANOTHER HOUR and then my friend was already done with her nails and i told them i was leaving because i had plans and all they said was sorry, did mot offer a gift card or a discount at all. do not recommend whatsoever. and they did not even give my friend the right color of dip. I could have gotten my nails done twice in the time i sat there. absolutely ridiculous read more

I really enjoyed going to this place until recently out of nowhere prices started to fluctuate up. Charging for this and charging for that, I thought it was just me but others that I have referred to this nail shop had been experiencing the same issue. When questioning the nail tech why I was being charged a higher price, I was told if I didn't like it to go to someone else. Is that how your suppose to treat a customer? I mean, I work in customer service and I would never tell a customer that. That just goes to show you that the customer is not of importance at all. Well I'm done!!! Finding a new nail place that will provide the services that I want without feeling taken advantage of and disrespected when I'm spending my money. read more

I went to Top Nails for years and most of the time Tony (the owner) did my nails; however, I have had a few manicures by his wife and a couple other technicians. The only reason I discontinued going to Top Nails is because on my last visit while getting a pedicure Tony scrapped cream from inside the lid of the container and around the part where it screws on to the jar and applied it to my leg. This was old cream and the jar was still half full. I addressed this with him and his reply was "you taught me something new." Why in the world would a nail tech do this must less the owner of the salon do that? When I went to pay for my manicure and pedicure my bill was higher than usual and when I asked him about this he stated the prices had gone up. I used to get a manicure there every two weeks and I feel they should have made their customers aware of the price increase. I was very fond of all the employees with the exception of one and from that day forward I have never walked into that salon again and of course am aware he is relocated a couple doors down and has a very elaborate salon and spa now. I have often wondered if he hung the lovely professionally framed needle work piece I had given him that my mother had created many years prior. They had not moved yet but had the possession of the location and he put it inside. Even after my first visit to Top Nails when I was getting a pedicure and two other employees were giving me a manicure which was not a pleasant experience at all I continued to go there. They were not busy that evening and there was no reason for them to be rushing through the manicure nor three technicians working on one customer at the same time. Sadly I am in the area of Top Nails frequently and chose to go to another salon due to this situation. Tony and I shared a lot with one another during my every other week visits and at one point he even asked me about babysitting his then small children. I thought the world of him but I will not have old product being scraped from the inside of the lid applied to my leg. . I also miss Vee who is one of the sweetest most genuine people you will ever meet. I will never forget the time when I was leaving after my manicure and two girls called about getting manicures and this was after their closing time and he called Vee to return to the salon and provide the service. I felt so badly for her since he had already worked a full day and was almost home when she received his call and she turned around to take care of these girls. Tony would never turn down business and I never understood why when persons would come into Top Nails after the posted closing time of 8 pm that he wouldn't tell them they were closed and also when someone would call asking for a manicure, etc. he would tell them to come on end and this also being after 8 pm. I witnessed this on many occasions and believe me he was not hurting for business. And let me add I always brought my own polish and as a matter or fact one time Tony told me he didn't have the green polish I had so I gave the brand new bottle of Essie polish to him which I had purchased on the way to the salon. He should have offered to pay me for the polish but no big. I just bought another one on my way home. I am sure Tony will delete this but that too is okay. read more

Top Nails at the Food Lion on the 13000 block of Midlothian. Horrible service! I went in and asked for a simple color change for fingers and toes. The colors on the samples were not what was actually applied and when we pointed it out, the nail tech said it was too late. She finally agree to apply a second color over the original (fingers only) but was very rude about it. When she rang me up, she charged me for a full manicure. I kept insisting she did not give a full mani but she insisted she did because she cut back the cuticles. I've never had a place NOT file your nails and clip cuticles during a color change. A mani usually includes a hand and arm massage, a thorough soak and full nail treatment, correct? When I went to the register, the lady said is was going to be $45! After ringing me up, she physically grabbed me when I refused to sign the receipt and threatened to call police. I would have taken it further but I really needed to get to hospital to visit my FIL. Never again! I will call bank in the morning to dispute the charges. read more

Originally got my nails done here and had to keep asking for the shape I wanted which the tech still did not do correctly and told me that was not the best shape for my nail. Then went back to change the design and sat while the technicians bickered back in forth and finally told me my design was pretty and just keep it as is. I had to leave and go to another nail salon since the customer service was horrible. I will not be going back to Top Nail & Spa and would not suggest it to any of my friends or family. read more

Only reason for 2 stars is my full set doesn't look terrible from far away. Up close, the amount of air bubbles in the acrylic is insane and they cut my fingers during the filing. Like pretty bad. 5 fingers and they all drew blood. My pedicure on the other hand, worst I've ever received. The calluses are still there, she spent maybe 2 seconds working on that. The shaping of my toes, I don't even know what to call it. It's not squared like I asked. My one big toe it literally looks like a hexagon. There's paint all over my skin. And the worst part, she filed the skin off the top of my toes. Not on purpose of course but aggressively to where there's marks and it hurts to put any pressure on some of my toes. Pretty disappointed. I do think there are good techs here, my friend got a pedicure and it came out great. Full set wise, there was a younger girl there and every set I saw her do was great. Just depends on if you're willing to take that gamble. read more

I'm giving two stars because while all staff is very very friendly and the renovated interior is nice my pedicure was not an enjoyable experience. My tech was very sweet but she was tearing up my cuticles and it was very painful. I am too shy to say anything to her but any nail tech should know how hard and deep you should be using these tools! My skin was visibly becoming irritated, red, and bloody in some spots but she did not calm down with the level of intense scraping and cutting she was doing to each nail bed. They were not in a bad state to begin with and I feel like she did more damage than help. I put antibacterial ointment on the open cuts when I got home to avoid infection. Fast forward two days later and one is already chipping. I have had polish manicures last weeks before chipping! Overall, I don't think I'll be returning and i would not recommend you walk in unless you know a nail tech and are comfortable speaking up. read more

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This place is my favorite spot in Midlothian. The ladies are nice and are decently skilled at what they do. You just have to be honest with them and tell them what you want. If you don't like their work, they'll fix it to make you happy. Really hardworking group. I definitely prefer some ladies over others, however, majority do a decent job. I recommend if you like a specific person to make an appointment to see them. Walk-ins are great and convenient (which is only what I do) but you'll start to see some ladies do slightly better work than others. I've only been unhappy leaving the store once, but that was because there was a color discrepancy from how it appeared on the test colors. Honestly, though, if you want an out-of-this-world, luxurious experience, this place is probably not for you. I literally only go because the prices are right: $25 for shellac, $30 for dip powder and $25 for a basic pedicure. If you go down the street, you won't pay anything near these prices. read more

Top Nail & Spa - Nail Salons Near Me - Midlothian, Virginia

The staff is always extremely friendly and my dip manicure always looks perfect. Our nail technician was so nice and he even stayed an hour past closing time to finish our nails and offered to take photos for us! I definitely recommend this salon. read more

Top Nail & Spa - Nail Salons Near Me - Midlothian, Virginia

Sometimes visited the old location years ago until the day I got a set of ridiculous looking acrylics (long story). Urgently needed a repair. Walked in the 'new' shop to see if they were busy. They weren't. Was ignored as I stood waiting at the reception desk. A technician(?) did approach to speak with two other women who came in behind me. As though I were invisible, she made no eye contact, and walked away. She returned minutes later. I explained I needed a repair. She turned away from me gesturing vaguely and muttered, "Ok, have a seat". Unsure where to sit, there were many open stations, I chose one at random. Another tech finally acknowledged me asking if I wanted "dip". Thinking she may have confused me with another customer perhaps getting a full set I said I was there for only a repair. She explained abruptly she was referring to the repair. I said I didn't have a preference, whatever she thought best, I just didn't want to lose the nail. She walked away saying nothing. Left to sit and wait with no idea how the repair was going to get done, who was going to do it, or if it was going to be done at all. After tending to someone else she finally came back and did the repair. It was well executed, done in less than 15 minutes, but I spent well over an hour in that shop. I don't expect a red carpet for a paltry repair. Nor do I expect, if they are busy, to drop everything to tend to me. I do expect common courtesy as a paying customer in any establishment. If this is your go-to shop, good on you. For me it was the most awkward and uncomfortable experience I've had in any salon. The market is too competitive to patronize a place so unwelcoming and lacking in customer service. read more

I am so picky about my nails! I came here once and am now a regular (pedicure once a month and fill on full set 2x a month). First of the place is clean, even the back and bathroom. They offer drinks to you for free. Great polish color selection. Cheapest prices in this area of town. I never have to wait more than 10 minutes. They even have smaller pedicure chairs for kids. The hours are great too....10 to 8 and 1 to 5 on sunday. Not many places are open sunday! I've never tried waxing here, but they offer waxing of any body part you can imagine. read more

I have recently relocated to Richmond from Baltimore. After 4 days of being cooped up in an apartment with a dog and cats full of anxiety, I headed over to this salon from a recommendation of the property management team. This place is top drawer. I could not have asked for a better group of people who were administering to me like they knew me. They served me fresh fruit, I had lovely conversation. My nails look like a million dollars. I cannot say enough about this place. Treat yourself read more

My daughter went here with a friend yesterday. I wish I had been there to address this. She got "dip" and they are very long. She asked the tech to cut them down, but the tech refused, saying that it was too late. She also used a bright pink instead of the light pink that my daughter had selected. read more

I got a mani & pedi and my technician was not good. It felt like she wasn't trying, she went quickly, the polish was off my nails, & she clipped my cuticles so roughly that my thumb bled. I also don't think the tools are very sanitary as the cuticle clippers had been used & had clippings in them!!! Do not recommend. read more

I have had my nails done at Top Nails for over tens years! They are the best. Huge selection of dip colors!! Beautiful new facility!! Would highly recommend! read more

I had been to this nail salon before and I had a great experience, but my last experience was absolutely horrible. The girl doing my nails took TWO hours to do a full set. I have gotten my nails done for 3 years and it has never taken this much time, not to mention I left with three of my fingers bleeding and about seven of them nicked to where it hurt to wash them. I asked specifically for gel nail polish and two days later I have multiple nails peeling off. In addition, I got my first pedicure two weeks ago and my pinky toe nail didn't feel right the last few days and it actually fell of last night. I will not be back to see them. I gave them the benefit of the doubt when my fingers where cut but this is just too much. Please y'all go somewhere else. UPDATE: so it's been 12 days, I have five nails that have no polish left! (In the pics I painted my right thumb and index finger so it didn't look so bad for work) never had this experience with "gel polish" mine usually lasts for a month no chips read more

Top Nail & Spa - Nail Salons Near Me - Midlothian, Virginia

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A friend highly recommended Top Nails and I had visited several times previously. The service was pretty standard for a nail salon. The prices were also standard. The service is slow. I once sat in a pedicure chair for over a hour waiting for someone to work with me. While not a big deal... The soak and massage chair very relaxing -when the water starts to get cold you know its been too long. Final straw is going in for an eyebrow wax and leaving with a bacterial eye infection. Never returning. read more

Thanks to these lovely people, I was able to use an expired gift certificate that I thought I had lost!

I left my previous salon due to non-sanitized implements/tools and had heard this salon did use an autoclave (which sterilizes completely and tools are wrapped in a plastic pouch) AND disposable packets for each customer with a nail file, pumice stone, and buffer. I had a gel manicure and regular pedicure. A new sanitized pouch was used for each service and the same disposable packet was used - which is totally fine since it was only used on me. I highly recommend this salon. For a gel manicure and sports pedicure (I am a runner), it was $53.00 plus tip. read more

Couldn't be happier with Top Nails. Staff is always very friendly and great at what they do. I've been coming here for four years and can't imagine going anywhere else. I get the Solar manicure and it's terrific. Lasts three weeks. Pedicures great here, too, and my daughter won't go anywhere else to have her eyebrows waxed. read more